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Loan Operations ProgramManager is accountable fordevelopment andmanagement of complexand initiatives.directly or through matrix management.Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function.Applies in-depth understanding of the business impact of technical contributions. Strong commercial awarenessis a necessity.Generally accountablegeographic regions.
oral and wricommunication skillscommunicate clear and compelling presentations,negotiate internally, often at a senior level.
Exercises control over resources, policy formulation and planning. Involved in short- to medium-term planning of actions and resources for own area.rack recordstrong judgementsense of urgency.a growth mindset.
Responsibilities:
Responsible for theday to daymanagement of executing to milestones and budget on multiple complex projects.
, directly or through matrix management.
Identify stakeholders and key organizations in order to build and manage relationships with each.
Direct the creation of multiple work projects and manage their alignment to business goals.
Lead the facilitation, coordination, and arbitration of cross-functional macro level topics within/across projects and with Senior Management.
Lead the identification and drive resolution of issues, including those outside established projects of work.
objectives.
Work with Project Sponsor to ensure business case/cost benefit analysis is in line with business goals.
Drive adherence to project processes, procedures, methods, and standards for project delivery and leverage across the project.
Assist project team in negotiating for resources owned by other departments in order ensure the project can be completed.
Ensure funding has been approved for the program.
Ensure all areas of the program are appropriately staffed.
Direct the communication of status, issue, and risk disposition to all stakeholders, including senior management, ona timelybasis.
Direct the identification of risks whichimpactproject delivery and ensure mitigation strategies are developed and executed when necessary.
Escalate program risks to the Program Director, or Program Sponsor, whenappropriate.
Apply comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.
Exercise shared responsibility for budget, policy formulation and planning.
Evaluate subordinates' performance andmakesrecommendations for pay increases, promotions, terminations, and other personnel actions.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
10+ years relevant experience
Bachelor’s/Universitydegree, Master’s degree preferred
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Time Type:
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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May 08, 2025These jobs might be a good fit

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The Loan Doc & Proc Assoc Analyst is a developing professional role. This role identifies policy and applies specialty knowledge in monitoring and assessing processes and data. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team. Individual must be accountable, ethical, results oriented, trustworthy, and credible. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Loan Operations Commercial Lending Lead supports supervision, regulatory, risk, and control processes across Commercial Lending Operations, partnering with key stakeholders in Lending Operations, Risk & Control, Finance, 2nd and 3rd Lines of Defense. This function will participate in the on-going design, self-assessment, implementation, and enhancement of the supervisory and control framework required ‘on the ground’ in Lending Operations to deliver both current and future state success. This includes matters including but not limited to management of issues including Corrective Action Plans and monitoring emerging risk trends and controls oversight. Additional responsibilities include initiatives on data analytics, proactive identification of emerging trends by utilizing data, and supporting the operation in identifying solutions that can improve client delivery.
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Preferred Qualifications
Education
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Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Individual must be accountable, ethical, results oriented, trustworthy, and credible. This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
Responsibilities:
Skills Prefer to have:
Bachelor’s/University degree
Operations - Transaction ServicesLoan Documentation and ProcessingFull timeNew Castle Delaware United States$48,840.00 - $68,160.00
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This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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