Recruiting Operations jobs at Citi Group in India, Pune

Responsibilities:

• Conduct client profile reviews for customer accounts
• Review all information and documentation ensuring compliance with local regulation and Citi standards
• Update KYC forms and client profiles according to policy requirements
• Follow up with clients to ensure information is received before due dates
• Perform KYC tasks, including monitoring and tracking of the KYC records and Appendix approval process, assisting with the development and execution of action planning for expiring records, and ensuring records are not past due
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of relevant experience, preferably in control/risk or Compliance (AML/KYC) function
• Experience in banking operations, preferably in the client account opening and pre-requirements process
• Knowledge of local AML legislation is an advantage
• Strong English language knowledge is a must
• Analytical skills
• Accuracy and strong attention to details
• Time management and planning skills
• Ability to set up trusted relations with internal and external partners and adopt to a fast changing environment
• Bachelor's degree/University degree or equivalent experience

What is in it for you?

• Competitive salary.
• Advanced social package: voluntary medical insurance (with dentistry and ability to insure relatives), life and accidental insurance, additional annual leave days, additional sick leave compensation, lunch allowance, fitness membership etc.
• Corporate trainings sessions for personal growth.
• Open and transparent communication at all levels and equal opportunities for all employees.
• We foster a culture of meritocracy and diversity; we value and expect respect for others; opportunities to develop are widely available to all.

Time Type:

Job Summary:

The Transport Operations Manager will oversee and optimize our employee transportation services in Pune, ensuring efficiency, safety, and high service standards. This role requires strategic planning, scheduling optimization, and effective vendor management to achieve the best operational outcomes. The ideal candidate should have extensive experience in transport operations, a deep understanding of industry best practices, and strong organizational and problem-solving skills. Ensuring compliance with safety regulations and maintaining service excellence will be key priorities.

Oversee and Manage Transport Operations:

• Strategic Planning: Develop and implement strategic plans for employee transport services, ensuring efficiency and cost-effectiveness.
• Operational Management: Oversee and manage daily transport operations, ensuring timely and reliable transportation for our employees.
• Scheduling and Coordination: Develop and maintain transportation schedules, coordinating with various departments to meet their transportation needs.
• Compliance and Safety: Ensure all transportation activities comply with local regulations, safety standards, company policies andprioritizing employee safety.
• Team Management: Lead, mentor, train, and motivate the transport team, fostering a culture of excellence and accountability.
• Employee Communication: Communicate with employees regarding transport schedules, changes, and updates, ensuring clear and timely information.
• Budget Management: Monitor and manage the transportation budget, optimizing costs without compromising service quality.
• Vendor Relations: Establish and maintain strong relationships with external transportation providers and vendors to manage day to day transport service deliverables.
• Incident Management: Handle transportation-related incidents and emergencies, ensuring swift resolution and minimal disruption to employee commutes.
• Reporting and Analysis: Prepare regular reports on transport activities, performance metrics etc.
• Handling COB situations as a single point of contact
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• Bachelor's degree.
• Minimum of 7 years relevant experience in transport operations management, preferably with a focus on employee transport service.
• Proven track record of managing transport operations.
• Strong knowledge of transportation regulations and safety standards in India.
• Strong leadership, problem-solving, and communication skills.
• Proficiency in using transportation management software and tools.
• Strong analytical and problem-solving skills.
• Collaborate with internal teams (Security, Finance, Business) and external partners.
• Effective communication and interpersonal skills.

Preferred Exposure:

• Previous experience in managing large fleets and vendor relationships.
• Familiarity with GPS tracking systems and fleet management software.
• Innovative, in the transport operations space.

Personal Attributes:

• Detail-oriented, proactive, and ability to deliver under different scenarios.
• High integrity and with a commitment to confidentiality.

We celebrate diversity and are committed to creating an inclusive workplace.

Time Type:

Responsibilities:

• Create/Own/Publish department & stakeholder level metrics, progress report and dashboard via JIRA, Excel, Confluence.
• Redesign existing processes, assess, and establish key process controls across all custody Operations - Including Transaction Management and as needed Tax Operations or Asset Servicing.
• Ensure the consistency and completeness of design and implementation for the end-to-end process.
• Analyze results or metrics and meet with key subject matter experts to help identify potential improvements or evaluate different alternate solutions, including recommending process changes, system enhancements or other automation options.
• Initiatives including follow-up, resolution and closure of open items as well as identifying and developing continuous improvement opportunities.
• Develop and maintain strong relationships across the business units to implement and standardize processes.
• Communicate effectively with process owners to facilitate the completion and tracking of initiatives.
• Interface directly with Internal stakeholders on daily basis
• Running workshops with stakeholder/Internal SMEs to understand the end-to-end process while identifying any automation blockers and the suitability of the process for automation.
• Calculate automation % and FTE benefit and build effort estimates and perform initial prioritization
• Present summary of findings to the OPS Management and walk them through to-be design of the automated process.
• Provide outputs for weekly due diligence updates with stakeholders.
• Understanding the risks, assumptions, and dependencies associated with the process.
• Work closely with development SCRUM/ART teams as a CQE Lead or Operations Lead to ensure requirements are accurately mapped and suitable for development/testing/rollout.
• Be involved in all process automation activities from the initial prioritization, development and testing through implementation and continuous improvement.
• Build, review, and own Process Definition Documentation
• Build, review, and own test plans and test cases, facilitate the gathering of test data via JIRA/Zephyr
• Resolve complex process problems which require an in-depth evaluation of basic securities processing procedures and industry standards
• Offer advanced solutions for assigned custody processing areas
• Serve as a Project Analyst under a Project or Program Manager to analyze, identify and support the program through solution identification, requirements gathering, test management or test lead as needed by the program.
• Act as a Project Manager for risk reduction and operational efficiency as needed
• Act as a Business Analyst Manager for risk reduction and operational efficiency as needed
• Work as part of Geographically diverse virtual team structure to deliver exceptional solutions for Custody Programs
• Design and test solutions in test environments for functionality or client testing coordination and liaising with all internal stakeholders as needed
• Serve as analytical or procedural expert for securities processing deliverables/initiatives
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of relevant experience
• Experience with applications such as JIRA, Confluence, Zephyr, and/or MS Project.
• Experience in developing business requirements for projects
• Proficiency with PowerPoint, Excel, Power BI, Tableau
• Experience in Agile/Safe Agile methodology and working as Operations Lead or CQE Lead for SCRUM/ART teams
• Demonstrated experience in continuous improvement initiatives, root cause analysis and project management.
• Knowledge of technology or financial software development industry.
• Excellent written and oral communication skills; well-developed analytical and interpretive skills.

Education:

• Bachelor’s Degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

The candidate requires solid accounting and financial background combined with a good understanding of operational processes and will lead Markets Operations’ engagement with the Finance department and at firm-wide forums on accounting related matters. Other objectives will be to 1) develop robust quality control around balance sheet substantiation for accounts owned by Markets Operations and 2) work with the Markets Operations’ leadership team to develop strong books and records / accounting knowledge across Markets Operations via the deployment of training and standards.

Lead and Oversee:

• Work with line Operations teams to ensure all the correct metrics and controls are in place, with regular reviews to ensure monitoring remains relevant and effective
• Work with Finance colleagues to ensure that balance sheet substantiation is complete and that controls are designed effectively
• Foster a good understanding of accounting practices/processes within the wider Markets Ops team, bridging the link between the movement of cash with how this is recorded on Citi’s books and records.
• Partner closely with Business partners and Transformation teams on new initiatives/projects to ensure that financial controls are robustly considered and implemented
• Oversee and co-ordinate all account owner activity across Markets Operations. Includes but not limited to:
• Understand and maintain Operations chart of accounts
• Set a framework to ensure consistent roles and responsibilities for all Markets Ops staff as it pertains to how we control our account population and reconciliations requirements
• Work with Markets Ops global functional managers to understand reasons for exceptions and breaks, ensuring issues are escalated timely, fixed at the root cause and look across for similar themes
• Ensure well defined and documented processes are in place for reserve calculations across Markets Operations. Identify opportunities to reduce aged exceptions to reduce reserves
• Review account ownership to ensure that the proofing processes are standard in their application and where relevant centralize these processes to drive efficiencies
• Partnership with other functions to support a strong end to end control environment:
• Work with Finance and Operations Risk & Control to ensure Markets Operations are compliant with relevant policies and standards
• Partner with Balance Sheet Control and risk reporting to support accurate and timely exceptions reporting
• Work with Front office to ensure upstream data and processes are understood and robust so as to prevent downstream issues from occurring
• Work with counterparts across the Centralized Operations team to promote consistency and common standards

Drive progress on areas of improvement:

• Work with Technology and internal partners to build a standard mechanism to accrue for and then pay/receive interest between internal desks/accounts across all products in Markets
• Implement best practices to ensure reconciliations are correctly designed and compliant with relevant standards and controls
• Promote development and retention of account and reconciliation SME’s across the group
• Strengthen issue management processes, ensure emerging risks are correctly escalated with the appropriate level of urgency
• Lead and oversee Markets Operations’ involvement in firm-wide programs related to accounting and book and records matters (e.g. Strategic Ledger). Represent Markets Operations at firmwide governance forums such as the Enterprise Design Authority.

Experience:

• 12 to 15+ years relevant experience
• Industry expertise in financial accounting and the operational aspects of books and records management and account management
• Experience as finance professional / background / degree and working experience in Technology creating products set up, UAT working with Finance / Market Ops people and understanding of products will be valuable.
• Consistently reads different situations accurately and takes appropriate action to gain senior colleague/ client commitment.
• Articulates clearly how risk technology supports unit's business, as well as the issues due to gaps between the current technology and known business requirements.
• Ability to measure and assess the impact of stress shocks including fat-tailed risks.
• Well-versed in reviewing the dimensions of franchise risk.
• Strong Leadership skills-Operates as a leader.
• Serves as a point of escalation for key issues or time sensitive decisions.
• Acts decisively in high risk scenarios, assessing a situation based on available data, experience, intuition, and judgment.
• Ability to respond to challenges with creative solutions, adapts to changing business needs.
• Demonstrated ability to make sound judgment calls on issues that can be both quantitative and qualitative in nature.
• Able to manage issues associated with operational risk capital, in partnership with the business, Finance and the Risk organization.
• Acts as a role model for managing people, coaching, and serving as a mentor.
• Excellent Communications skills verbal & written. Active listening skills.
• Qualifications:
• Bachelor’s/University degree, Master’s degree preferred

Time Type:

Responsibilities:

• Effectively and proactively communicates with candidates, recruiters, and hiring managers regarding their status and questions within the recruitment lifecycle, especially related to progress of interview scheduling, offer letters, pre-employment and pre-offer checks, and onboarding;
• Schedules interviews between candidates and Citi employees of all seniority levels, including travel arrangements, as necessary;
• Generates employment agreement letters, including those that include complex terminologies and legal terms & conditions;
• Completes hiring transaction of candidates and processes recruitment related invoice and payment requests within agreed turnaround time;
• Ensures 100% compliance with all applicable regulatory requirements and guidelines, including those pertaining to immigration and work authorization;
• Acts as a change agent - identifies process gaps, trends, or anomalies, and recommends improvements to existing practices;
• Supports the Lateral and/or Graduate Talent Acquisition Teams through ad-hoc support, including but not limited to:
  • Recruiting event participation and coordination
  • Site-specific reporting activities and forms completion
  • Supporting and managing ad-hoc projects together with HRSS Business Analysts and Recruiting Teams

Qualifications:

• Has at least six (6) months to one (1) year of experience in recruiting and/or staffing, preferably within the Banking or Financial Services industry (previous relevant internship experience is a plus);
• Thrives in a fast-paced environment, following a global service delivery model;
• Has good communication skills in English, both in oral and written forms;
• Is customer-focused and detail-oriented;
• Has effective interpersonal skills and with proven ability to build and maintain strong virtual and in-person relationships with colleagues, clients, and partners;
• Is team-oriented, with the ability to flex in support of timelines and deliverables;
• Has the ability to maintain confidentiality and appropriately handle sensitive information with tact and discretion;
• Has demonstrable proficiency in using HR systems and communication tools, preferably Workday Recruiting and Zoom, among others;
• Is adept in using Microsoft Office Suite.

Qualifications:

• Previous relevant experience preferred
• Proficient in Microsoft Office
• General knowledge of client reporting across the industry and our competitors
• Working knowledge of SQL environments and database queries
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

The candidate requires solid accounting and financial background combined with a good understanding of operational processes and will lead Markets Operations’ engagement with the Finance department and at firm-wide forums on accounting related matters. Other objectives will be to 1) develop robust quality control around balance sheet substantiation for accounts owned by Markets Operations and 2) work with the Markets Operations’ leadership team to develop strong books and records / accounting knowledge across Markets Operations via the deployment of training and standards.

Lead and Oversee:

• Partner with Line Operations teams to ensure all the correct metrics and controls are in place, with regular reviews to ensure monitoring remains relevant and effective
• Work with Finance colleagues to ensure that balance sheet substantiation is complete and that controls are designed effectively
• Foster a good understanding of accounting practices/processes within the wider Markets Ops team, bridging the link between the movement of cash with how this is recorded on Citi’s books and records.
• Partner closely with Business partners and Transformation teams on new initiatives/projects to ensure that financial controls are robustly considered and implemented
• Oversee and co-ordinate all account owner activity across Markets Operations. Includes but not limited to:
• Understand and maintain Operations chart of accounts
• Set a framework to ensure consistent roles and responsibilities for all Markets Ops staff as it pertains to how we control our account population and reconciliations requirements
• Work with Markets Ops global functional managers to understand reasons for exceptions and breaks, ensuring issues are escalated timely, fixed at the root cause and look across for similar themes
• Ensure well defined and documented processes are in place for reserve calculations across Markets Operations. Identify opportunities to reduce aged exceptions to reduce reserves
• Review account ownership to ensure that the proofing processes are standard in their application and where relevant centralize these processes to drive efficiencies
• Partnership with other functions to support a strong end to end control environment:
• Work with Finance and Operations Risk & Control to ensure Markets Operations are compliant with relevant policies and standards
• Partner with Balance Sheet Control and risk reporting to support accurate and timely exceptions reporting
• Work with Front office to ensure upstream data and processes are understood and robust so as to prevent downstream issues from occurring
• Work with counterparts across the Centralized Operations team to promote consistency and common standards
• Drive progress on areas of improvement:
• Work with Technology and internal partners to build a standard mechanism to accrue for and then pay/receive interest between internal desks/accounts across all products in Markets
• Implement best practices to ensure reconciliations are correctly designed and compliant with relevant standards and controls
• Promote development and retention of account and reconciliation SME’s across the group
• Strengthen issue management processes, ensure emerging risks are correctly escalated with the appropriate level of urgency
• Lead and oversee Markets Operations’ involvement in firm-wide programs related to accounting and book and records matters (e.g. Strategic Ledger). Represent Markets Operations at firmwide governance forums such as the Enterprise Design Authority.

Experience:

• 10 to 12+ years relevant experience
• Strong command of financial accounting and the operational aspects of books and records management
• Experience as finance professional / background / degree and working experience in Technology creating products set up, UAT working with Finance / Market Ops people and understanding of products will be valuable
• Consistently reads different situations accurately and takes appropriate action to gain senior colleague/ client commitment.
• Strong Leadership skills-Operates as a leader.
• Serves as a point of escalation for key issues or time sensitive decisions.
• Ability to respond to challenges with creative solutions, adapts to changing business needs.
• Demonstrated ability to make sound judgment calls on issues that can be both quantitative and qualitative in nature.
• Excellent Communications skills verbal & written. Active listening skills.
• Bachelor’s/University degree, Master’s degree preferred

Time Type:

The candidate requires solid accounting and financial background combined with a good understanding of operational processes and will lead Markets Operations’ engagement with the Finance department and at firm-wide forums on accounting related matters.

Lead and Oversee:

• Partner with Line Operations teams to ensure all the correct metrics and controls are in place, with regular reviews to ensure monitoring remains relevant and effective
• Work with Finance colleagues to ensure that balance sheet substantiation is complete and that controls are designed effectively
• Foster a good understanding of accounting practices/processes within the wider Markets Ops team, bridging the link between the movement of cash with how this is recorded on Citi’s books and records.
• Partner closely with Business partners and Transformation teams on new initiatives/projects to ensure that financial controls are robustly considered and implemented
• Co-ordinate all account owner activity across Markets Operations.

Includes but not limited to:

• Understand and maintain Operations chart of accounts
• Completeness and accuracy of Balance Sheet substantiation
• Partnership with other functions to support a strong end to end control environment:
• Work with Finance and Operations Risk & Control to ensure Markets Operations are compliant with relevant policies and standards
• Partner with Balance Sheet Control and risk reporting to support accurate and timely exceptions reporting
• Work with Front office to ensure upstream data and processes are understood and robust so as to prevent downstream issues from occurring
• Work with counterparts across the Centralized Operations team to promote consistency and common standards

Drive progress on areas of improvement:

• Work with Technology and internal partners to build a standard mechanism to accrue for and then pay/receive interest between internal desks/accounts across all products in Markets
• Strengthen issue management processes, ensure emerging risks are correctly escalated with the appropriate level of urgency
• Support Markets Operations’ involvement in firm-wide programs related to accounting and book and records matters (e.g. Strategic Ledger)

Experience:

• 10+ years relevant experience
• Bachelor’s/University degree, Master’s degree preferred
• Strong command of financial accounting and the operational aspects of books and records management
• Experience as finance professional / background / degree and working experience in Technology creating products set up, UAT working with Finance / Market Ops people and understanding of products will be valuable
• Strong Leadership skills-Operates as a leader.
• Serves as a point of escalation for key issues or time sensitive decisions.
• Demonstrated ability to make sound judgment calls on issues that can be both quantitative and qualitative in nature.
• Excellent Communications skills verbal & written. Active listening skills.

Time Type: