Ops Support Specialist jobs at Citi Group in India, Pune

Expoint is glad to present an opening for the Ops Support Specialist role in the tech industry at Citi Group in Pune, India. As an Ops Support Specialist, you will be responsible for delivering operational and technical support services in order to maintain the highest level of performance for Citi’s technology applications. You will be responsible for identifying, troubleshooting, and providing solutions on channel, system infrastructure, and database issues. Other duties include responding to customer inquiries, resolving any service-related issues as quickly and as accurately as possible. You should have a Bachelor's or Master's degree in Computer Science, IT, or a related field of study. You should also have a good understanding of distributed systems, networking concepts, and web technologies. Experience in customer support is preferred and familiarity with Linux development, Bash scripting, and automation will be a plus. The successful candidate should have excellent verbal and written communication skills, as well as excellent problem-solving skills. You should also be able to multitask, prioritize and be organized as you will be juggling different tasks and issues. You should also demonstrate luck in staying up-to-date with the latest technologies and trends. The successful candidate should have strong problem-solving aptitude, excellent oral and written communication skills, and excellent customer service skills. As an Ops Support Specialist at Citi Group in Pune, you will be the first point of contact for technical issues and will be invaluable in maintaining the highest level of service possible.