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Institutional Credit Management (ICM) was established within Citigroup with the objective to provide integrated “end-to-end” credit underwriting, identification, measurement, management and monitoring for wholesale credit businesses across the enterprise.
The Senior Vice President, Governance & Change Management Partner will lead the design, management, and execution of the change management strategy across a portfolio of key frameworks across. This role will ensure changes are successfully delivered, adopted, and sustained byteams. Partnering closely with product, communications, and business leaders, the roleholder will drive end-to-end change activities whilerobust governance& discipline. In addition, the roleholder willbe responsible forthe centralized management, governance, and oversight of theCredit Products Strategy & Operations (CPSO)Book of Work (BoW)- ensuringeffective intake, prioritization, execution, and communication of all.
Key Responsibilities:
Develop, implement, and continuously improve frameworks for the execution of change management across the ICM function and beyond.
Lead change management planning and execution for initiatives, including stakeholder analysis, impact assessments, readiness planning, and adoption measurement.
Partner with product management teams to translate business and operational changes into detailed requirements that enable successful solution delivery.
Work closely with training and communications teams to ensure clear,timely, and targeted messaging and enablement for impacted audiences.
Build andmaintainstrong change networks to support adoption and sustainability of changes across the organization
Manage the central CPSO BoW, ensuring alignment of change initiatives with strategicobjectivesand resourcecapacity.
Oversee the intake, prioritization, and assignment of new projects, ensuringappropriate governanceand transparency.
Prepare executive-level updates and reports that communicate progress, risks, and opportunities clearly and effectively.
Organize andfacilitatekey governance meetings, providing clear reporting on change progress, risks, and decisionsrequired.
Identify, track, and mitigate risks to successful change adoption, escalating critical issues where necessary.
Promote a culture of change agility, stakeholder engagement, and continuous improvement in change practices.
Qualifications:
12+ years of experience in change management, program delivery, governance, or related roles, ideally within financial services.
Deepexpertisein the concept of change management for key business framework and artefacts.
Strong experience in stakeholder engagement, communications planning, and organizational readiness management.
Familiarity with governance frameworks and project portfolio management.
Demonstrated ability to manage complex change initiatives across multiple stakeholder groups.
Proven success partnering with product management, communications, and training teams to drive full change adoption.
Proficient knowledge of Wholesale Credit Risk would beadvantageous.
Advanced Microsoft Office (Word, Excel, and PowerPoint) skills.
Advancedknowledge ofapplications such as SharePoint, Confluence, and JIRA.
Relevant certificationsin Change Management (e.g., CCMP, PROSCI) or Project Management (e.g., PMP, Agile) preferred.
Competencies:
Change Strategy Development and Execution
Stakeholder Engagement and Influence
Organizational Readiness and Change Adoption
Governance and Portfolio Management
Risk Management and Mitigation
Communication Planning and Delivery
Analytical Thinking and Problem Solving
Leadership and Collaboration
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6-7 year experience of Corporate Actions / Asset Servicing domain/ & Fund Accounting Corporate Actions, knowledge of ISO standards. Exposure to Income events processing is desirable.
6-7 year experience of Corporate Actions / Asset Servicing domain/ & Fund Accounting Corporate Actions, knowledge of ISO standards. Exposure to Income events processing is desirable.
Operations - Services
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Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.
Shape your Career with Citi
We’re currently looking for a high caliber professional to join our team as(Internal Job Title: Reference Data Services Rep -C04) based in Gurgaon, India.Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
The Reference Data Services Rep 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards. The technical procedures for this level are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Exchanges moderately complex information with others. There may be occasional handling of awkward contacts. Basic knowledge of the organization and its policies required. Applies research, information gathering and analysis skills to factual information. Applies judgment based on practice and precedence. Selects the best course of action from a broad array of defined options, understanding the consequences of each.
In this role, you’re expected to:
As a successful candidate, you’d ideally have the following skills and exposure:
background in capital markets is required
Take the next step in your career, apply for this role at Citi today
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Operations - ServicesReference Data Services
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The Fund Accounting Specialist is an entry level position responsible for assisting in a variety of fund valuation activities in coordination with the Operations - Transaction Services team. The overall objective of this role is to assist in the calculation of daily and periodic Net Asset Valuations (NAVs) for funds and the distribution of associated unit prices.Responsibilities:
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Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.
Shape your Career with Citi
We’re currently looking for a high caliber professional to join our team as(Internal Job Title: Reference Data Services Analyst 1 -C09) based in Gurgaon, India.Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
In this role, you’re expected to:
As a successful candidate, you’d ideally have the following skills and exposure:
Take the next step in your career, apply for this role at Citi today
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Operations - ServicesReference Data Services
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