Senior Executive Assistant - A05 jobs at Citi Group in Brazil, São Paulo

The Senior Executive Assistant provides support to another individual or group of individuals by handling correspondence, managing calendars and appointments, arranging conferences and conference calls, making travel arrangements and providing other administrative tasks.Responsibilities:

• Directly supports a senior level manager and generally supports an entire department
• Manages day to day calendar(s) of senior management
• Coordinates all aspects of executive level manager appointments, meetings, receptions and conference calls
• May prepare and review materials and correspondence for meetings
• Assist with creation/modification of presentations, spreadsheets, and other various documents
• Coordinates travel arrangements; prepare and distribute schedules/agendas for travel
• Prepares, reconciles, and tracks expense reports through Travel and Entertainment Expense system
• Orders supplies and process invoices through Procure to Pay system
• Process and follow-up on Virtual Requests
• Assists in ad-hoc reports special projects as needed
• Trains, coaches or guides other administrative staff when required
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous office administration experience preferably within a large and complex financial services or similar organization
• Highly proficient in Microsoft Office
• Consistently demonstrates clear and concise written and verbal communication skills
• Demonstrated ability to quickly gain command of new systems
• Self-motivated and detail oriented

Education:

• Bachelor's/University degree or equivalent experience

• Fluent English, Spanish is a plus.

Time Type:

Responsibilities:

• Perform moderately complex audits including drafting audit reports, presenting issues to the business, and discussing practical solutions
• Draft audit reports and present issues to the business while discussing practical cross-functional solutions
• Complete assigned audits within budgeted timeframes, and budgeted costs
• Monitor, assess, and recommend solutions to emerging risks
• Contribute to the development of audit processes improvements, including the development of automated routines
• Apply internal audit standards, policies, and regulations to provide timely audit assurance and influence audit scope
• Develop effective line management relationships to ensure strong understanding of the business
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of relevant experience
• Effective verbal and written communication and negotiation skills
• Subject matter expertise regarding audit technology’s application
• Effective project management skills
• Effective influencing and relationship management skills
• Demonstrated ability to remain unbiased in a diverse working environment

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.Responsibilities:

• Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas
• Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes
• Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction
• Organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates
• Administer and maintain applications for the generation of Dashboards indicators in the effectiveness of processes
• Monitor requirements related to compliance with Corporate Policies
• Monitor and implement corrective actions derived from MCA reviews and other control entities
• Conduct administration activities for collections, including maintaining applications, providing support to collections administration systems and implementing global and local projects in the collection process
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant experience
• Proficient in Microsoft Office
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to work in fast pace and changing environment
• Ability to analyze data and solve problems
• Proven organizational and time management skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Experiencia requerida

Mínima 1año de experiencia en aclaraciones.

Dominio de Microsoft Office.

Demuestra de manera constante habilidades de comunicación escrita y verbal clara y concisa.

Capacidad para trabajar en un ambiente apresurado y cambiante.

Habilidad para analizar datos y resolver problemas.

Habilidades comprobadas de organización y gestión del tiempo.

Diploma de bachillerato o equivalente.

Conocimiento en la atención y resolución de aclaraciones.

Conocimiento en productos y servicios del banco.

• Objetivo del puesto

Seguir procedimientos establecidos para completar asignaciones en el proceso BAU y resolver problemas que requieran de un análisis e investigación

Comunicar información pertinente a gerentes y supervisores, tales como reportes y volumetría relacionada a las aclaraciones.

Brindar asistencia al equipo, incluyendo ser experto en la materia, participar en casos especiales, capacitar a nuevos empleados dentro de la unidad de trabajo.

Se pueden asignar otras obligaciones laborales según sea necesario

• Objetivo del área

Gestionar las aclaraciones de los clientes relacionados a los productos de Captacion, documentando y analizando para generar un Dictamen dentro de los tiempos regulatorios establecidos.

• Funciones principales del Puesto

Seguir procedimientos establecidos para completar las asignaciones diarias en el proceso BAU de atención de aclaraciones en productos captación.

Comunicar información pertinente a gerentes y supervisores, tales como reportes y volumetría relacionada a las aclaraciones.

Brindar asistencia al equipo, incluyendo ser experto en la materia, participar en casos especiales, capacitar a nuevos empleados dentro de la unidad de trabajo.

Se pueden asignar otras obligaciones laborales según sea necesario

• Habilidades técnicas / Competencias que debe tener el Candidato

• Excelentes habilidades para trabajo en equipo
• Habilidades para transmitir conocimientos específicos de forma práctica y estructurada
• Excelentes habilidades de comunicación oral y escrita para la creación y presentación de documentos de trabajo y entregables.
• Atención de problemas de manera inmediata (sentido de urgencia)
• Capacidad de análisis
• Trabajo bajo presión
• Orientación a cumplimiento de objetivos

Time Type:

Serves as a senior compliance risk analyst for Independent Compliance Risk Management (ICRM) responsible for establishing internal strategies, policies, procedures, processes, and programs to prevent violations of law, rule, or regulation and design and deliver a risk management framework that maintains risk levels within the firm's risk appetite and protect the franchise. It will be responsible for Finance area coverage as Function Compliance Officer, in order to partner to develop and apply CRM program solutions that meet Finance needs in a manner consistent with the Citi program framework.Responsibilities:

• Participating in the design, development, delivery and maintenance of best-in-class Compliance, programs, policies and practices for ICRM.
• Reviewing materials to ensure compliance with various regulatory and legal requirements. Identifying and addressing potential risks.
• Investigating and assisting in responses to compliance risk issues. Investigating regulatory inquiries, preparing required documentation, making recommendations to senior management on how to proceed, and preparing responses for the regulatory inquiries.
• Monitoring adherence to Citi’s Compliance Risk Policies and relevant procedures.
• Preparing, editing and maintaining Compliance program related materials.
• Interacting and working with Finance area within Citi, and other functions areas, as necessary.
• Keeping abreast of regulatory changes, new regulations and internal policy changes in order to further identify new key risk areas.
• Appropriately assess risk when functions decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Knowledge of Compliance laws, rules, regulations, risks and typologies
• Background knowledge in Finance area, as differential skills
• Excellent written and verbal communication skills
• Must be a self-starter, flexible, innovative and adaptive
• Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization
• Work collaboratively with regional and global partners in other functional units; ability to navigate a complex organization
• Excellent project management and organizational skills and capability to handle multiple projects at one time
• Proficient in MS Office applications (Excel, Word, PowerPoint)

Education:

• Bachelor’s degree; experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof; experience in area of focus; Advanced degree preferred
• Native Portuguese speaker
• Fluent English

Time Type:

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Responsibilities:

• Participates in internet development initiatives. Develops understanding of high-volume self-service internet applications in the financial industry and associated multi-disciplinary domain knowledge (customer service, operations and marketing) to drive continual improvement in deployment processes.
• Interfaces with junior business partners, vendors and any other stakeholders driving internet initiatives. Communicates progress to manager.
• Ensures the best client implementation experience in all host to host projects by completing all assigned internal and external project related activities for a timely and smooth delivery. Handles less complex client concerns where able and escalate critical issues.
• Able to prioritize multiple projects, closely monitors progress and follows up accordingly. Able to leverage technology resources to pull metrics.
• Performs other duties as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years relevant experience
• Technology or application/ systems experience. Results orientation – evidence of proactively driving projects to conclusion. Excellent communication skills. Organizational and planning skills. Negotiation, decision making and problem solving skills. Ability to manage high workload within a pressurized environment. Flexibility – ability to manage a varying workload (ie, volume, complexity and composition). Ability to manage complex integration solutions, working alongside Technical and Technology teams. Excellent work ethic – willingness to take a “hands on” approach to ensuring all elements of the solution are delivered as specified. Attention to detail and experience of working in a controlled environment

Education:

• Bachelors/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Qualification:

• Education: bachelor level minimum, master level desirable
• Knowledge of Cash Management products.
• Fluency in spoken and written English and Spanish is desirable.
• Advanced Project Management skills, including management of multiple projects, planning and execution.
• A plus if Certified Project Management Professional with PMI or PMP
• Analytical and process skills • Implementation experiences desirable.
• Articulate, excellent presentation and communication skills. Very good understanding of information systems and technology, experienced project managing for technology relatedsolutions.
• Host to Host Banking technical knowledge (highly preferable):
• Connectivity (SWIFT, SFTP, etc).
• Encryption Tools (Ex: PGP, Symantec)
• Electronic File Formats (ISO20022 XML, MT101, etc)
• Corporate financial ERP knowledge (preferable)
• Positive track record in cross cultural and matrix business settings
• Passion for driving results, with persistent follow through.
• Influencing and negotiation skills.
• Ability to function in a highly matrixed environment.
• Two years of relevant experience; a plus if gained in a banking or financial institution environment

Additional Description:

Key functions of the role will include:

• Day to day management of a portfolio of electronic banking projects.
• Ensuring that all projects are governed to meet our ISO Quality Standards and Audit criteria.
• Build great external client relationships, and internal partnerships with supporting parts of the organization.
• Participate in process re-engineering activities to ensure we continue to strive forwards in terms of quality and efficiency in everything we do.

Time Type:

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