Customer Delivery Security Technical Leader jobs at Cisco in United States, Cary

In this dual-capacity role, you will not only define and drive the product vision but also manage programs and execution at scale — coordinating across multiple teams, vendors, and stakeholders to ensure successful enterprise adoption. This position requires a balance of technical expertise, leadership, product ownership, and program management skills.

Product Ownership

· Own and communicate the product vision and roadmap for AI Assistant tools, ensuring alignment with organizational and business goals.

· Define and prioritize the product backlog to maximize developer productivity and business outcomes.

· Collaborate with engineering teams to translate product features into technical requirements and ensure feasibility.

· Drive integrations of AI assistants with enterprise development environments, CI/CD pipelines, and security frameworks.

· Continuously assess tool performance, adoption, and ROI; iterate on features and workflows.

· Responsible for Leadership readouts across the enterprise.

Program Management

· Manage program-level execution across multiple teams, ensuring timely delivery of features and adoption milestones.

· Coordinate across engineering, operations, business units, and executive stakeholders to align priorities and dependencies.

· Partner with vendors (e.g., OpenAI, GitHub, Cursor, Windsurf) to manage licensing, contracts, escalations, and roadmap alignment.

· Track KPIs and success metrics; provide regular status reports and executive-level updates on adoption, usage, and outcomes.

· Identify risks, dependencies, and organizational blockers; implement mitigation strategies.

· Drive change management and communication plans to ensure smooth adoption across global teams.

· Ensure compliance with security, privacy, and governance requirements during AI adoption.

Required Skills & Qualifications

· Bachelor’s degree in computer science, engineering, information systems, or a related field (or equivalent experience).

· 7–10 years of experience in technical product or program management, with at least 3 years as a product owner in a technical environment.

· Strong understanding of Agile/Scrum methodologies and experience in backlog management.

· Proven track record in program management — managing cross-functional initiatives, vendors, and large-scale rollouts.

· Experience with AI/ML-based developer productivity tools (e.g., Copilot, Cursor, Windsurf) or similar intelligent assistants.

· Familiarity with software development lifecycles (SDLC), CI/CD pipelines, APIs, and cloud platforms (AWS, Azure, GCP).

· Excellent communication and interpersonal skills, with the ability to influence technical and non-technical stakeholders.

· Strong organizational skills with experience managing multiple priorities and projects in a fast-paced environment.

Desired Skills & Qualifications

· Certified Scrum Product Owner (CSPO), SAFe Product Owner/Manager (POPM), PMP, or equivalent certifications.

· Experience with developer workflow tools (e.g., GitHub, GitLab, VS Code, JetBrains IDEs).

· Familiarity with LLMs, prompt engineering, and AI-assisted development paradigms.

· Knowledge of compliance, governance, and privacy requirements for enterprise AI adoption.

· Experience leading distributed, global teams and managing large-scale vendor engagements.

Key Competencies

· Strategic Thinking – Ability to evaluate long-term enterprise adoption strategies while balancing near-term delivery.

· Leadership & Influence – Inspire, align, and guide cross-functional teams and stakeholders toward shared outcomes.

· Execution Excellence – Skilled at delivering large-scale initiatives on time, within scope, and with measurable impact.

· Problem Solving – Adept at resolving technical, operational, and organizational challenges effectively.

· Customer-Centric Mindset – Passion for enabling developers to be more productive and innovative through AI tools.

• Bachelors + 8 years of related experience, or Masters + 6 years of experience in Engineering, or related field.
• 4+ years experience in Python programming .
• Experience with web services development using Django Framework .
• Hands-on experience with Linux-based systems .

• Knowledge of security compliance standards , such as FedRAMP , SOC2 , or PCI (added advantage).
• Strong problem-solving and analytical skills .

• Familiarity with AWS and Azure cloud development
  Excellent communication and documentation skills .
• Experience in working with agile methodologies and fast-paced environments.

As Senior Leader, Strategic Customer Engagement, you will lead Cisco’s most influential executive customer engagement programs. You’ll be responsible for enhancing and scaling both the Global Customer Advisory Board (GCAB) and the Executive Sponsorship Program—initiatives critical to Cisco’s CEO and Executive Leadership Team (ELT). The Executive Sponsorship Program, in particular, is positioned for significant growth as a key enabler of customer loyalty and relationship development, and you will manage it in tandem with the GCAB to increase impact. While establishing credibility with the CEO and ELT is essential, your primary collaboration will be with Sales, Product, Marketing, and Communications leaders. This is an ideal role for someone with a strong sales background who understands the Cisco sales organization, appreciates the challenges facing account teams, and can quickly grasp high-level technology and product roadmap concepts. You’ll manage a direct report for programmatic support, drive new strategies for customer engagement, and ensure Cisco remains the partner of choice for our most strategic customers.

• Manage and continuously improve both the Global Customer Advisory Board (GCAB) and the Executive Sponsorship Program, ensuring world-class engagement for Cisco’s top customers and executive sponsors.
• Scale and grow the Executive Sponsorship Program as a strategic driver of customer loyalty and relationship development, growing its reach and effectiveness across the business.
• Establish and maintain credibility with Cisco’s CEO and ELT through effective program leadership and by delivering clear business value.
• Collaborate intensively with Sales, Product, Marketing, and Communications leaders to align engagement strategies, share insights, and drive joint business outcomes.
• Lead the planning and flawless execution of the annual in-person GCAB event, developing an agenda that showcases Cisco’s strategy and innovations.
• Guide and mentor a programmatic support resource to ensure seamless delivery and continuous improvement across all initiatives.
• Develop and execute a unified strategy for strategic customer engagement, integrating and optimizing existing initiatives and identifying new opportunities for impact.

• 10+ years of experience in program management, executive relationship management, customer engagement, or sales roles.
• 5+ years of leadership experience coordinating global teams or high-impact programs.
• Proven track record managing executive sponsorship programs, customer advisory boards, or similar high-touch initiatives.
• Experience planning and driving high-profile executive events.
• Bachelor’s degree or equivalent experience in Business, Marketing, Communications, or a related field.

• Sales experience and a strong understanding of Cisco Sales processes and account team challenges.
• Ability to quickly grasp high-level technology and product roadmap concepts; knowledge of Cisco’s product portfolio preferred.
• Demonstrated ability to establish credibility and effectively engage with C-level executives and senior leadership teams.
• Experience influencing and collaborating with cross-functional teams, including Sales, Product, Marketing, and Communications leaders.
• Outstanding communication, facilitation, and executive presence.
• MBA or advanced degree preferred.

• Bachelors + 8 years of related experience, or Masters + 6 years of experience in Engineering, or related field.
• 4+ years experience in Python programming .
• Experience with web services development using Django Framework .
• Hands-on experience with Linux-based systems .

• Knowledge of security compliance standards , such as FedRAMP , SOC2 , or PCI (added advantage).
• Strong problem-solving and analytical skills .

• Familiarity with AWS and Azure cloud development
  Excellent communication and documentation skills .
• Experience in working with agile methodologies and fast-paced environments.

Content Development:

• Create and manage Cisco Routing portfolio technical enablement materials, including product documentation, playbooks, demos, technical FAQs, onboarding guides, and training modules.
• Design and develop technical training materials, such as e-learning modules, instructional videos, technical documentation, job aids, user guides, and assessments.
• Translate complex technical concepts into clear, concise, and easily digestible learning content for both technical and non-technical learners.

Cross-Functional Collaboration:

• Act as a liaison between product, engineering, marketing, and customer-facing teams to ensure alignment on technical enablement priorities.
• Work closely with Sales Enablement and Marketing to ensure consistent messaging and technical accuracy in sales and customer-facing materials.

Training Programs:

• Design and deliver technical training sessions, workshops, and certifications for internal and external stakeholders.
• Evaluate the effectiveness of training and enablement initiatives using feedback, metrics, and performance data, and iterate on programs for continuous improvement.

Technical Expertise:

• Stay up-to-date on product developments, industry trends, and competitive landscape to ensure enablement programs remain relevant and ground breaking.
• Provide technical guidance and support to teams during product launches or when addressing complex customer needs.

• 7+ years of experience in either product management or technical enablement or sales enablement, or a related technical role.
• Strong networking (routing or switching preferred) technical background, with the ability to understand complex product features and translate them into value propositions.
• Exceptional written and verbal communication skills, with the ability to simplify and articulate technical concepts for diverse audiences.
• Experience creating enablement materials (e.g., guides, presentations, e-learning content) and delivering training programs.
• Proven ability to manage multiple projects and deadlines in a fast-paced, cross-functional environment.

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field (or equivalent work experience).
• Familiarity with enterprise routing, SaaS, or cloud technologies.
• Experience with tools such as enablement platforms or content development tools.
• Certification in product management, technical training, or related fields.
• Solid understanding of Agile methodologies and product development cycles.