Director Customer Experience Sourcing jobs at Cisco in Saudi Arabia, Riyadh
Cisco Customer Experience Manager Saudi Arabia, Riyadh Region, Riyadh
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What You'll Do
As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical objectives and develop strategies that will enable them. You will be responsible for ensuring we deliver customer aligned outcomes. You will engage with both executives and technical partners within the customer.
- Drive adoption of software and services, leading to successful renewals and growth by mitigating renewal risks and increasing customer retention rates.
- Develop and maintain strong executive and technical relationships with customers, understanding their business challenges and objectives.
- Advocate for customers within Cisco, ensuring their needs are met, and they receive a high-quality customer experience.
- Own financials, including services revenue and margin, and make strategic financial decisions.
- Build and implement Technical Adoption Plans and E2E Customer plans in partnership with CSS, aligning with customer goals to improve technology investments and promote full use of our technologies.
Minimum qualifications:
- 8 years of proven experience.
- CCIE preferred, but also a good level of technical understanding will also be considered.
- Knowledge of a single technology architecture
- Experience driving successful customer adoption and delivery of projects.
- Experience developing and maintaining strong senior level relationships
- Experience coordinating cross-functional teams in a matrix organization
- Financial and/or adoption forecasting experience
- Fluent Arabic required
(This is the Standard and cannot be changed)
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Cisco Director AI Infrastructure Saudi Arabia, Riyadh Region, Riyadh
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- Product Solution & Portfolio Leadership: Drive the adoption and integration of Cisco’s comprehensive product portfolio (hardware, software, and services) to meet the unique technical and operational demands of AI infrastructure within sovereign cloud environments. This includes understanding and influencing product roadmaps across various organizations such as AI networking, AI compute, Optics, CHG (Common Hardware Group), Security, and more.
- Technical & Operational Expertise: Apply deep technical and operational understanding of hyperscale cloud environments, AI infrastructure, and advanced networking to the program. This includes:
- Understanding AI workload requirements, including GPU consumption and the shift from InfiniBand (IB) to Ethernet Back-End (BE) networks.
- Ability to document and analyze the customer's network architecture (Front-End, Back-End, Backbone) and identify Cisco's positioning and opportunities.
- Awareness of driven solutions and the ability to articulate Cisco's value proposition within the program context.
- Program Leadership & Execution: Lead the successful planning, execution, and delivery of a designated strategic AI infrastructure program (e.g., Humain), ensuring alignment with customer requirements and Cisco's strategic objectives.
- Customer Relationship Management: Serve as the main point of contact for the assigned customer program, building and maintaining strong, trusted relationships with key technical and operational partners. Understand their evolving needs and translate them into actionable plans for Cisco.
- Multi-functional Coordination: Facilitate seamless teamwork across various Cisco internal teams, including engineering, sales, product management, and services, to ensure timely and effective delivery of solutions for the assigned program. Create vital forums for opportunity identification and issue resolution.
- Opportunity & Prioritization: Identify and assess new opportunities within the assigned program, bringing together both successes and lessons learned from any lost opportunities. Prioritize program activities and technical requirements to increase impact and strategic imperative.
- Communication & Influence: Effectively communicate sophisticated technical and program-related information to both technical and non-technical audiences, influencing decisions and driving consensus within the program.
- Senior Product Leadership: 10+ years of dynamic experience in program management, technical sales, solutions architecture, or product management within the networking, ASIC, or network software domains, with a consistent track record of leading large-scale, complex technology programs.
- In-Region Expertise: Demonstrated experience working within the Middle East region, with a strong understanding of local business practices, cultural nuances, and regulatory environments.
- Deep Technical Competence: Extensive technical and operational understanding of hyperscale cloud environments, AI infrastructure, and data center networking, including:
- Experience with network/ASIC product management and/or network software product management.
- Validated knowledge of the shift to Ethernet Back-End networks and GPU-centric architectures for AI workloads.
- Ability to analyze and understand complex network topologies (FE, BE, BB).
- Bachelor's degree or equivalent experience in engineering, computer Science, or related technical field.
- Customer Engagement: Excellent customer-facing skills, including presentation abilities and a strong focus on building and maintaining relationships with key customer partners.
- Multi-functional Teamwork: Validated ability to coordinate and drive efforts across diverse internal teams within a large, matrixed organization to achieve program objectives.
- Problem-Solving: Strong critical thinking, problem-solving, and decision-making abilities in a fast-paced, dynamic environment.
- Communication & Influence: Superior communication, presentation, and influencing skills, capable of engaging effectively with technical leaders and senior management.
- Operational Rigor: Experience with project management methodologies and tools (e.g., JIRA) to track and run program progress effectively.
- Cisco Internal Knowledge: Familiarity with Cisco's internal development methodologies and NPI (New Product Introduction) lifecycle.
- Master's degree or equivalent experience
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Cisco Director AI Infrastructure Program Saudi Arabia, Riyadh Region, Riyadh
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- Maintain existing Diagostics QA infrastructure including Web interface; new feature/page development including front-end and back-end.
- Run regression, manual and automation test, check report, work with developer on issue reproduce.
- Create test script for test sequence change, make test plan, create test cases and scripts to cover new features.
- Supporting the QA infrastructure update or enhancement using Python or Tcl/expect.
- Regression system maintain, lab environment setup and debug.
WHO YOU'LL WORK WITH
WHO YOU AREOur minimum requirements for this role:
- Bachelor's Degree in Computer Science or related field + 7 years of related experience
- OR Master's Degree in Computer Science or related field +4 years of related experience
- SW QA experience
- Python scripting and hands on experience
- JavaScript, Node js, express for web developmentDesired Skills:
- Full Stack web development experience
- Ability to proficiently code in any one of the scripting languages such as TCL or Perl and very strong in manual testing
- Strong knowledge of Linux in user level
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Cisco Customer Experience Manager Saudi Saudi Arabia, Riyadh Region, Riyadh
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What You'll Do
As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical objectives and develop strategies that will enable them. You will be responsible for ensuring we deliver customer aligned outcomes. You will engage with both executives and technical partners within the customer.
- Drive adoption of software and services, leading to successful renewals and growth by mitigating renewal risks and increasing customer retention rates.
- Develop and maintain strong executive and technical relationships with customers, understanding their business challenges and objectives.
- Advocate for customers within Cisco, ensuring their needs are met, and they receive a high-quality customer experience.
- Own financials, including services revenue and margin, and make strategic financial decisions.
- Build and implement Technical Adoption Plans and E2E Customer plans in partnership with CSS, aligning with customer goals to improve technology investments and promote full use of our technologies.
Minimum qualifications:
- 8 years of proven experience.
- CCIE preferred, but also a good level of technical understanding will also be considered.
- Knowledge of a single technology architecture
- Experience driving successful customer adoption and delivery of projects.
- Experience developing and maintaining strong senior level relationships
- Experience coordinating cross-functional teams in a matrix organization
- Financial and/or adoption forecasting experience
- Fluent Arabic required
(This is the Standard and cannot be changed)
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Cisco Customer Project Manager Saudi Arabia, Riyadh Region, Riyadh
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What You'll Do
You will empower and develop and lead a team of direct and indirect reports including Account Managers, Systems Engineers, and Systems Engineering Managers. You are accountable for an annual booking/revenue quota with significant growth in subsequent years. You will also drive overall growth for the entire Ciscosegment sales inand will have overall sales leadership responsibilities for a targeted set of strategic accounts accounting for local and global revenue.
Who You'll Work With
As part of Cisco North sales team, we are an outstanding sales force with a driven focus on finding and solving our customer’s most critical problems and partner with them to bring together and gain market opportunities.
We constantly seek to reinvent ourselves to stay ahead of the game. We take bold actions and being all in to deliver our commitments to our customers and partners. We empower our team to go beyond and deliver phenomenal value to differentiate ourselves.
Who You Are
as well as maintain an in-depth understanding of competitive conditions, industry practices, market opportunities, and customer requirements. This key leadership role will continue the sales delivery model development through the capability development of our highly-skilled, hardworking and motivated sales organization. Setting a vision and building strategic business decision-making capability to the next level will be a key factor for success in this position.
Minimum Qualifications
We are looking for leaders who have the following characteristics and experiences:
- Consistent and strong record in running and owning significant overall growth of the segment and overachieving targets to meet stretch goals.
- You are a strong seller with strong experience in closing large, strategic dealsin China.
- Understanding a wide range of Cisco technologies.
- Business Development and strategy experience required.
- Proven thought leadership, you think strategically and effectively communicate vision (both written and verbal) and influence cross-functionally.
- Adept at balancing short-term pressures with overall long-term goals.
- Strong executive presence, polished, and political savvy
- Excellent communication skills and ability to persuade -- using simple communications that convey complex concepts in a compelling, concise, and creative way.
- Demonstrated ability to build and lead in a matrix-managed team culture.
- Native Chinese language skills and proficiency in English.
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.
We are leaders with vision, tech geeks, and we love to have fun. We are passionate about our customers! We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.
We Are Cisco.
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Cisco Customer Care Manager IoT SaaS Saudi Arabia, Riyadh Region, Riyadh
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As a Customer Care Manager, you will maintain strategic relationships with our customers, be the first point of contact for any concern or urgent request, and work directly with multi-functional Cisco teams and managers to facilitate the best care to Cisco IoT Control Center customers and partners. This is a highly transparent, demanding but also a very fulfilling role. You will get customer issues resolved with the help of a very skilled and highly technical support team. This and great social skills will make you an effective advocate for the customer and generate a superior customer experience.
- Provide “White Glove” service to customers throughout their lifecycle, from onboarding to Day 2 account management.
- Balance advocacy of customer needs with Cisco’s business objectives
- Support and Service Level Agreement (SLA) performance Key Performance Indicator Metrics to the Service provider (SP)
- First point for any concerns or urgent requests from the service provide or customer partner
- Must be willing to handle service incidents and coordinate the resolution with the help of an internal Domain Expert group, even outside the regular work hours (as needed).
- Effective preparation of incident RCA and skillful delivery with SLA time
- Fluency in the English
- BA or BS in Computer Science or related technical fields or equivalent and Minimum of 6 years of experience in Customer care, technical support professional services, engineering, sustaining engineering, or systems engineering
- Experience with cloud or SaaS solutions
- Fluency in Arabic is preferred to support Arabic-speaking customers and partners.
- Ability to lead customer relationships, excellent customer management, follow-through, resourcefulness, and attention to detail.
- Support experience in a high-tech environment providing remote Back2Back 24x7 critically important support and blocking issue handling to an international customer base
- Effective written and oral communication skills, professional communication via e-mail, or other written media, and the ability to communicate effectively at a professional level on the phone.
- Knowledge of IoT or M2M verticals and evolving connected car call flow is desired
- Knowledge of carrier network key nodes such as HSS, MME, PGW, SMSC, STP and ability to adapt to or develop expertise in new technologies.
- Experience with cloud networking solutions.
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Cisco Director Customer Experience Sourcing Saudi Arabia, Riyadh Region, Riyadh
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Your Impact
As the Director/Leader of Customer Experience, you will lead a team of CX Principals/Managers, Customer Success Managers, and Customer Program Managers. Your key responsibilities include:
- Driving adoption and managing the CX services business to drive growth.
- Owning revenue and P&L for your customer segment team.
- Ensuring delivery of outcomes expected from the Cisco Portfolio.
- Supporting CX teams to engage with executives and technical partners.
- Ensuring software and service adoption, value realization, and successful renewals.
- Advocating for the customer within Cisco across various functions.
- Aligning delivery, partner, and customer success functions to support portfolio adoption.
Minimum Qualifications:
- Must have a broad technical understanding of Cisco’s core Architectures
- Experience of driving adoption and service delivery within customer accounts
- Experience developing and maintaining strong executive relationships
- Must have strong leadership experience
- Experience with recurring revenue concepts, margin and attrition.
Preferred Qualifications:
- Strategic problem solver with a strong background in customer success and technology adoption.
- Excellent communication and relationship-building skills.
- Ability to develop and build partnerships with customers, team members, and cross-functional leaders.
- Confidence in delivering financial KPIs and making strategic investment decisions.
- Demonstrated understanding of software and service adoption.
- Experience in mitigating renewal risks and improving customer dedication.
- Deep understanding of Cisco, its technology, and the industry landscape.
- Ability to represent Cisco at executive levels with customers.
These jobs might be a good fit
Share
What You'll Do
As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical objectives and develop strategies that will enable them. You will be responsible for ensuring we deliver customer aligned outcomes. You will engage with both executives and technical partners within the customer.
- Drive adoption of software and services, leading to successful renewals and growth by mitigating renewal risks and increasing customer retention rates.
- Develop and maintain strong executive and technical relationships with customers, understanding their business challenges and objectives.
- Advocate for customers within Cisco, ensuring their needs are met, and they receive a high-quality customer experience.
- Own financials, including services revenue and margin, and make strategic financial decisions.
- Build and implement Technical Adoption Plans and E2E Customer plans in partnership with CSS, aligning with customer goals to improve technology investments and promote full use of our technologies.
Minimum qualifications:
- 8 years of proven experience.
- CCIE preferred, but also a good level of technical understanding will also be considered.
- Knowledge of a single technology architecture
- Experience driving successful customer adoption and delivery of projects.
- Experience developing and maintaining strong senior level relationships
- Experience coordinating cross-functional teams in a matrix organization
- Financial and/or adoption forecasting experience
- Fluent Arabic required
(This is the Standard and cannot be changed)
These jobs might be a good fit
