Customer Success Specialist jobs at Cisco in Portugal

As a Customer Success Specialist (CSS), you will play a key role in guiding customers through their critical first milestones with ThousandEyes. You’ll ensure a seamless onboarding experience, accelerate their time to first value, and set the foundation for a lasting, successful partnership. With your support and expertise, customers will be empowered to maximize the value of our platform and achieve their business goals.

• Work closely with the Sales teams on post-sales activities, including timely handoff of new customers to understand objectives, use cases, and key contacts

• Coordinate kickoff meetings to align on customer goals, timelines, and success metrics to ensure effective onboarding and implementation

• Serve as the point of contact for customers throughout the onboarding phase, working closely with professional services and adoption teams to track the status of implementation

• Monitor the onboarding progress, ensuring milestones are met and addressing any roadblocks or potential risks promptly

• Work closely with the Customer Success teams to ensure the success of the customer journey as measured by adoption, engagement, and health metrics

• Provide account support through collaboration and development of account goals and tasks for go-to-market and/or renewal strategies

• Provide regular reporting and forecasting on customer health and usage, with data insights and analysis to identify engagement patterns and proactively address underutilization

• Own the internal communication with stakeholders and account teams to ensure effective customer communications and strategies

• Collaborate with account team members to organize proactive project campaigns, customer outreaches, check ins, and MBRs/QBRs to drive engagement and adoption

• Regularly participate and complete enablement programs to keep abreast of business and product updates and innovations, for continual learning and growth

• Highly organized with outstanding follow-up skills, ability to manage high volume of accounts

• Excellent communication and interpersonal skills, capable of building rapport with diverse stakeholders and teams

• Self-motivated, detail-oriented, and adaptable to a fast-paced, evolving environment

• 2+ years of experience in Customer Success, Onboarding, or Account Management within a SaaS environment

• Bachelor’s degree preferred or equivalent experience in SaaS and Cloud technologies

• Familiarity with customer journey mapping and success planning methodologies

• Strong analytical skills with the ability to interpret customer data and translate insights into actions

• Proficiency in English (written and communication skills)

• Experience with CRM and customer success tools (e.g., Salesforce, Gainsight, Gong, Looker)

Start date:September 2025

Lisbon, Portugal (We follow a hybrid work approach with some office presence required - 2-3 days per week on average.)

Applications are accepted until further notice.

not just in one specific, butbeing granted access to anentire portfolio of roles, skills and expertiserelevant to you as a newAnd ilearning. Not just anywhere, but learning attheover 30 years of experience in the industry.

Your Impact

In this role you’ll be a primary point of contact for our customer Enterprise Agreement onboarding with complete accountability of the quality of the engagement. Supervise the progress of results, both internally and externally, through a customer onboarding plan that includes activity definition, sequencing of landmarks, project schedules, project results and quality requirements of the onboarding plan.

• Deliver internal and external kick-off meetings
• Support large customers with EA Onboarding
• Maintain deployment delivery schedule and lead customer expectations
• Raise critical issues and involve account teams and leadership if customer expectations are misaligned
• Update tracking tools daily and provide progress reports for operational and program teams
• Ensure all critical project documentation is filed on relevant project folder in Central repository
• Encourage customers to take needed actions in their onboarding for success and supervise long term business outcomes
• Collaborate with the PAS Regional Lead, Account teams, CX, Partners to improve customer adoption, address product concerns and drive incremental growth
• Be responsible for evangelizing the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers

Minimum Qualifications:

• Degree preferably in a related field, with technical background.Equivalent experience accepted in lieu of degree
• You consider yourself highly customer-focused with a strong interest in Customer Success and/or Project Management.
• Can work across internal and external teams of all levels to proactively encourage customer onboarding and work towards common goal.
• You are skilled at converting goals into impactful plans to meet objectives
• You have a consultative approach towards customers and like to think strategically
• Excellent communication and presentation skills, with the ability to expertly connect with diverse audiences to produce clarity and impact both in remote/virtual and face-to-face environments
• You are a phenomenal team player, flexible and feel comfortable with working independently
• Knowledge of Power Point, Excel and reporting skills
• Proficient English in speaking and writing
• You are eligible to work in Portugal without any visa/work permit sponsorship

Preferred Qualifications:

• High level understanding of Cisco Enterprise Agreements, Products, Services and Solutions
• Have a clear understanding of high-level business landscape including key strategic priorities, processes and driven marketplace
• Proactively understands customer needs and aligns resources to those needs as applicable, while managing their expectations accordingly

Start date: June 2025

Applications are accepted until further notice.

As a Graduate/Early in Career BPLO Operations Specialist, you will play a key role in supporting our internal stakeholders with operational guidance around Enterprise Agreements and Large and Complex deals.

You will ensure all interactions with our sellers are documented and perform data analysis to support the decision making around the evolution of the operating model in the buying program space. You will have the ability to feed Artificial Intelligence (AI) models’ interactive knowledge base to optimize and enhance internal workflows and engagement models in a digital context.

WHO YOU’LL WORK WITH

You will be part of the Buying Programs Lifecycle Operations team that is part of the Commerce Operations EMEA organization and will work closely in person or through digital channels with your peers in-country or across EMEA/global. With thorough understanding and knowledge of your audience, you will serve as a trusted advisor to our key internal stakeholders.

WHO YOU ARE

• Strong Project Management skills
• Strong analytical skills with the ability to interpret complex data
• Proficiency in data visualization tools and process workflows
• Effective Communication/Interpersonal Skills
• High intellectual curiosity and eagerness to learn new technologies and concepts
• Ability to work collaboratively with cross-functional teams
• Attention to detail and a professional demeanour.

Minimum Qualifications

• Including but not limited to a graduate/upcoming graduate with a degree in Data Science, Business, Economics, or a related field.
• Familiarity with data analysis tools and techniques.
• Interest in commercial operations, process workflows and documentation.
• Enthusiastic about leveraging technology to drive business efficiency.
• You enjoy working in a fast-paced changing environment.
• You have a passion for Customer experience and communicate clearly while delivering on the best solutions for our stakeholders.
• You are passionate about problem resolution and leverage an innovative mindset to drive better outcomes.
• Eligible to live and work in Portugal without visa support or sponsorship

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Lisbon, Portugal

Start date:July 2025

1 year internship: Full time duringsummer andcontinue withfrom October, flexible working hours.

Work. Withroughly 10

So, if your desire to work in innovative technology is matched by

Project Supportis aninitiative committed to nurturing the next generation ofanagement professionals. Our Project Management Support Specialists are a crucialwider Project ManagementOffice (PMO)services that ensure seamless project delivery. We blend the power of advancedanagement tools and methodologies with exceptional organizationaland support, fostering value, innovation, and efficiency across our project portfolio.

WHAT YOU WILL DO:

In this rolebe part of an actively growingServices (PS)of the PS portfolio is our Project Management capability andbe supportingpart in training on projects

nsuring the accuracy of project data in internal tools and systems.

ctive participation in

in performing project administration activities.

Understanding of core Project Management knowledge areas

12 - monthpaid internship

MINIMUM QUALIFICATIONS:

Must be enrolled in Bachelor’s orMaster's studiesor Technical field (being a student for the duration of the internship isa must

in relevant tools and technologies (e.g., Microsoft Office Suite, basic data analysis tools).

Clear and effective communication skills, both verbal and written.

Proficient in English;languages like German, French, Italian, Spanish, Arabic, or Turkish are a plus.

Ability to work andwithout visa support or sponsorship.

Availability to work full-time from July to September, and part-time (minimum 24 hours per week) from October for theof the internship

Internship or Work Experience: Having prior experience in a similar field or role cana stronger understanding of the industry and workplace dynamics, making the intern more prepared to contribute effectively.

Advanced Technical Skillsin more specialized tools or technologies relevant to the industry, such as programming languages, data visualization software, or design tools, can be

Strong Analytical and Problem-Solving Skills: The ability to analyze data,trends, and propose solutions is highly valued, especially in roles that require strategic thinking and decision-making.

Project Management Experience:Experience in managing orin projects, even at an academic level, canorganizational skills and the ability to handle multiple tasks and deadlines.

1st stageresumes by the end of March 2025

2nd stage: Webexwith a recruiter - planned for April 2025

Final stagein our 2-round interview process