Observability Customer Success Mumbai Location jobs at Cisco in India, Mumbai

As a Partner Success Manager, you will work with Partners to enable them to build a successful customer success practice. You will be the CX point-of-contact with your aligned Partners, helping them drive software adoption and accelerate the customer lifecycle. Your responsibilities will include:
• Enabling key Partners to drive the adoption of Cisco Software through available programs, including the Lifecycle Adoption Program (LCA).
• Supporting partners in delivering Success Programs and initiatives with their customers and providing feedback to optimize these programs.
• Facilitating workshops and training sessions to educate partners on Cisco products, using successful case studies to drive onboarding.• Monitoring and reporting on the progress of adoption initiatives, assessing their impact, and iterating on strategies as needed.You will collaborate with Partners and CSS Teams to drive software adoption. Additionally, you will work with Sales, Renewals, and the PAM team to assist in driving Annual Recurring Revenue (ARR).
Who You Are
• 9+ years experience in the technology industry
• Advanced understanding of IT/ Infrastructure & Software
• Confirmed ability to drive continuous software value through use cases
• Proven experience in a related function with direct customer advocacy and engagement in post sales or professional services function.
• You are dynamic and strategic, with a strong focus on enabling partners to drive customer adoption of solutions and increase their success.
• You excel at helping partners connect Cisco software to agreed-upon success measures and effectively remove adoption barriers.
• Your expertise in driving usage consumption, customer satisfaction (CSAT), renewals, and expansion is unparalleled.
• You are a coach and mentor, working closely with partners to build their Customer Success standard processes.• Your ability to align with partners and support their success is key to achieving shared business objectives and delivering outstanding value to customers.
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our hearts (we get 10 days off each year to do just that).

• Deliver Accelerators and ATX (Ask-the-Expert) sessions to a diverse set of customers, tailoring deliverables and producing quantifiable business outcomes with scope and timely engagement.
• Facilitate high impact, technology-specific workshops targeted at all levels of an organization to accelerate a business initiative, potentially in conjunction with the CXP/CXM/CSM/PSM roles.
• Leverage domain specialization and expertise to expertly identify and proactively manage risk areas and customer expectations that could impact successful delivery
• Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams
• Inspire customers to make tactical and strategic deployment decisions and track long term business outcomes
• Collaborate with Account teams, CS, Partners to improve customer adoption, address product concerns, and drive incremental growth
• Be responsible for evangelizing the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers
• Drive adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and relevant strategies to customers and the Success team

• 12+ years of experience in technical consulting or direct customer interfacing/engagement role with a deep understanding of industry standard processes related to one of the IT security domains
• Insights into how companies protect their assets and their businesses. This includes an understanding of technologies used to reach business outcomes and efficient ROI.
• Technologies like Firewalls, ISE, Umbrella, Duo, SNA, AMP4EP, ESA, CES, IPSs, Behavioral monitoring tools, EDRs, XDRs, Content Security tools. The objective is to assist the customer with barriers that they experience as they onboard and implement Cisco Security Solutions.
• Detailed understanding of the technical fundamentals of aligned technology/specialization areas and related best practices, and an ability to define and articulate how technology can be used to solve business challenges

• Suggested Cisco technical Certifications: CCNP / CCIE or equivalent
• Suggested Cisco Success Management certifications: Cisco Certified Success Specialist
• CISM / CISSP or equivalent
• BS Engineering, Computer Science, Masters preferred

In this role, you will lead transformative engagements with large service providers, leveraging your strategic insight and relationship management skills to drive significant business outcomes. Your expertise will guide complex sales cycles and deliver tailored solutions that align with customer business drivers and Cisco’s cutting-edge technologies.

• Strategic Engagement: Build and maintain executive relationships, particularly at the CxO level, to influence and drive digital evolution.
• Sales Leadership: Lead and manage large, complex deals by developing and implementing effective sales strategies.
• Cross-Functional Collaboration: Work within extended teams to ensure comprehensive solution delivery and partner success.
• Market Insight: Utilize deep domain knowledge and technology awareness to align Cisco solutions with customer needs.
• Financial Acumen: Apply financial expertise to identify and qualify opportunities, ensuring robust sales forecasting and opportunity management.

• 12+ years of sales experience in the Service Provider environment.
• MBA from a top business school.
• Proven track record in managing long sales cycles and complex negotiations.
• In-depth understanding of Service Provider networks, including core and access networks, transport, optical transmission, and IP/MPLS.
• Awareness of competition OEMs within the Service Provider technology domain.

• Passion and motivation for teamwork and business growth.
• Ability to adapt and demonstrate resilience in a constantly changing environment.
• Strong negotiation skills for strategic communication with customers, partners, and internal teams.
• Experience with sales processes, including demand generation and stakeholder management.
• Confidence in building influential relationships at all levels, from technical decision-makers to business stakeholders.

• Preferred CCIE certification; additional experience with Containers, Ansible, Python, CI/CD, and Cloud providers is a plus