Solutions Engineer jobs at Cisco in Austria, Vienna

You are responsible for presenting, demonstrating and architecting solutions to solve the cyber security needs of some of the most influential companies in the region. You must be highly accomplished with web security, networking and cloud technology (SaaS, PaaS and Iaas) - You are a self-starter, will act as an industry domain expert, and strive to help Cisco make customers for life. You will serve as the main pre-sales technical and product adviser on Cisco Incubation Security solutions in the region.

• Be the main go-to resource for the sales team and potential customers for technical product questions, trials and pre-sale customer issues during the sales cycle.
• You will deliver technical product presentations along with sales reps via web conferencing or in the field.
• Assist sales reps and customers on determining if customer environments are supported by current and future versions of Cisco's enterprise solutions.
• Full ownership of Cloud Security POV and Security Risk Assessment activities in region, providing customers with a consultative experience demonstrating risk and solution value.
• Provide essential input and responses to RFIs / RFPs.
• Successfully transition new customers into the customer success program.
• Assist in the delivery of technical training modules to new team representatives including ongoing training to the sales team.
• Evangelize and enable the wider Cisco SE teams in region.
• Work directly with Product Management team as a liaison to accounts around technical product requirements and to provide customer feedback with the goal of enabling continuous improvement of Cisco enterprise solutions.
• Effectively interact with internal engineering teams to scope out and provide solutions to complex technical issues for highly visible account opportunities.
• Travel throughout the region to visit prospective customers.

• 7+ years of technical experience in a support or sales engineer, network operations support, or application engineering role.
• 3 years of enterprise Pre-Sales experience working directly with network or cloud security products in a customer-facing role.
• Comprehensive understanding of networking technology - Windows networking, Active Directory, BIND, etc.
• Strong understanding of LAN and WAN networking protocols and technologies, including switching, routing, and security.
• Working knowledge of cloud-based platforms (e.g.: Google Apps, Microsoft Office 365, AWS, Salesforce, ServiceNow, Okta, OneLogin, Dropbox, Box, etc.)
• strong expertise in Identity Protection and SSPM
• Love and passion for helping customers and delivering satisfaction even when faced with difficult customers.
• A positive attitude and friendly outgoing personality.
• Strong written and email etiquette skills.
• Strong oral interpersonal skills, including the ability to present technical information in user-friendly language.
• Ability to prioritize and work responsibly with or without direct supervision.

We connect everything – people, process, data and things – and we use those connections to change our world for the better.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Your Impact:

You are a technical leader and a hands-on expert. In this role, you will lead the design and implementation of groundbreaking, AI-ready, software-defined infrastructures that enable next-generation service provider networks. You will guide RFPs, proofs of concept (PoCs), and architectural designs, ensuring alignment with customer objectives and industry trends.

Minimum Qualifications:

1. Bachelor’s degree in engineering or equivalent,
2. 10+ years of experience in assurance, automation, networking, including consulting, service implementation and operational expertise,
3. Knowledge of networking technologies & protocols such as routing, switching, MEF, L2/L3, SRv6, MPLS, BNG, VxLAN and EVPN are required,
4. Technology domains knowledge such as ML/AI, SDN, SD-WAN, 5G and Cloud,
5. Must possess a strong focus on customer service and be able to establish and maintain strong relationships throughout the sales cycle,
6. English and German proficiency is required,

Preferred Qualifications:

• Cisco assurance (PCA), Network Automation portfolio e.g. Cisco Crosswork,
• Network programmability basic understanding of NETCONF/YANG, REST, JSON, Network telemetry,
• Preferred strong understanding of AI/ML concepts, techniques & infrastructure (learning models, LLM, GenAI, AGI, NLP, neural networks, deep learning, AI Frameworks, GPU and DPU)
• Proficiency with automation tool sets (Ansible, Terraform, ROBOT) with a strong focus on DC switching and compute.
• Proven track record in guiding complex RFPs, PoCs, and architectural designs for large-scale service providers.
• Solid knowledge of Network Automation and Assurance solutions and positioning including competitive landscape
• Strong knowledge of customer networks, their current challenges, ability to act as consultant and guide the customers – particularly Service Providers, Large Enterprises, and/or Public Sector customers.
• The candidate also needs to be willing to travel (up to 50%)
• Scripting experience (Python, Perl, TCL, shell programming)
• Must have strong written and verbal communication skills and be able to effectively articulate technology and product positioning to both business and technical users.
• Must be able to maintain a functional home office with the potential for occasional travel.
• CCNP, CCDP, CCIE are highly regarded.