Advanced Support Engineer - Diamond jobs at Checkpoint

• Build a strong relationship with our customers and become their trusted advisor on how to best leverage their investment
• Become the main point of contact for technical services delivery
• Take full ownership of your accounts by providing leadership and ensuring customer’s best interest takes priority
• Develop a deep understanding of customer’s technical environment, primary pain points, and all business challenges
• Advise customers by providing technical information, guidance, and support
• Lead customer projects when customer is implementing new devices or features, upgrade existing environment, or perform health check and optimization work
• Identify service opportunities for the sales/account team
• Proactively monitor customer’s environment to prevent major issues and assist support teams on any active problems
• Provide reports and proactive communication regularly to the customer, sales/account teams, and management
• Manage multiple projects from different customers and manage your own schedule to meet Check Point’s ATAM requirements

• Check Point experience required
• Strong ability to prioritize work and deliver results
• Strong leadership skills to portray expertise in order to influence teams across the organization to achieve desired customer outcomes
• Excellent written and verbal communication skills; the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms
• 8+ years of experience with IP based networks, network design, and security products
• Strong TCP/IP understanding and knowledge of Network Security is preferred
• Experience with several different operating systems: including Linux and Unix- based
• Extensive troubleshooting experience required
• Experience with Check Point products preferred
• Strong VSX and Provider-1 (MDS) experience preferred
• Customer oriented and post-sales experience with direct face to face service
• Experience with providing training is an advantage
• Up to 25% travel
• Must be eligible to work in country of residence without sponsorship from an employer now or in the future

EOE M/F/Veterans/Disabled

• Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers’ environment.
• Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility
• Occasional travel to customer sites in the US and Canada is required as needed.
• Ensures management of customer expectations and resolution of technical issues in a timely manner.
• Develop and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies

• 5-8 years of relevant enterprise level networking and Internet Security technology experience.
• Experience with Check Point products required.
• Strong understanding of networking and operating system functions of RHEL or other Linux based servers.
• Experience configuring and troubleshooting VPN technologies.
• Strong understanding of the OSI model on Layers 1-4.
• Experience with traffic analyzing tools like Wireshark.
• Understanding of how common TCP/UDP connections are established based on their protocol.
• Working knowledge of ARP, VoIP (H.323, SIP), and routing protocols such as OSPF & BGP.
• Basic programming skills, with the ability to read and develop simple UNIX shell scripts using Bash.
• Experience providing support to direct customers, resellers, O&M, and field personnel in resolving company product related issues.
• Must be eligible to work in country of residence without sponsorship from an employer now or in the future.
• This is a hybrid work from home position that requires two days in the office per week, in locations where a Check Point office is present.

EOE M/F/Veterans/Disabled

• Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers’ environment.
• Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility
• Occasional travel to customer sites in the US and Canada is required as needed.
• Ensures management of customer expectations and resolution of technical issues in a timely manner.
• Develop and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies

• 5-8 years of relevant enterprise level networking and Internet Security technology experience.
• Experience with Check Point products required.
• Strong understanding of networking and operating system functions of RHEL or other Linux based servers.
• Experience configuring and troubleshooting VPN technologies.
• Strong understanding of the OSI model on Layers 1-4.
• Experience with traffic analyzing tools like Wireshark.
• Understanding of how common TCP/UDP connections are established based on their protocol.
• Working knowledge of ARP, VoIP (H.323, SIP), and routing protocols such as OSPF & BGP.
• Basic programming skills, with the ability to read and develop simple UNIX shell scripts using Bash.
• Experience providing support to direct customers, resellers, O&M, and field personnel in resolving company product related issues.
• Must be eligible to work in country of residence without sponsorship from an employer now or in the future.
• This is a hybrid work from home position that requires two days in the office per week, in locations where a Check Point office is present.

EOE M/F/Veterans/Disabled

• Responsible for delivery of product demonstrations
• Responsible for running trial/evaluations of the platform
• Responsible for post-sales technical training
• Responsible for representing the product to customers and at field events (e.g., conferences, Trade Shows, seminars)
• Able to respond to functional and technical elements of RFIs/RFPs/SOW
• Able to convey customer requirements to Product Management teams
• Travel in-territory as needed. (Enterprise Only)

• 2+ years Experience in Enterprise Email Security Pre-Sales
• Experience in Office 365, Microsoft Exchange, or Google Workspace Administration/Architecture
• Excellent presentation skills and ability to explain complex technology ideas with clarity
• Self-Starter: Able to self-teach new technologies, build demo environments to test configurations and learn new features on a consistent basis.
• Strong troubleshooting capabilities
• Excellent communications skills
• Detail oriented, well organized, and able to focus on a multi-tasking environment
• Must be eligible to work in the US without sponsorship from an employer now or in the future

EOE M/F/Veterans/Disabled

You will be responsible for

• Work closely with the sales team to identify prospects
• Demonstrate our full portfolio of solutions that help keep organizations safe from threats and protect their operations and information
• Educate customers, prospects and partners on the diversity of technical, operational and business challenges many organizations face and how Check Point solutions can solve them
• Drive meetings with potential and existing customers to identify their problems and provide appropriate solutions
• Address technical questions, offer insight into best practices and manage Proof-of-Concepts
• Respond to RFI's & RFP's
• Engage and educate key partners and customers on the latest security technologies
• Active participation in cybersecurity events

What you bring to the table

• 8+ years of engineering and pre-sales experience
• Possess strong analytical and problem-solving skills
• Good understanding of typical customers networks
• Ability to create an end-to-end security solution for a customer’s environment
• Excellent communication and presentation skills
• Relevant certifications highly preferred,1 e.g. CCNP / CISSP/ CCSA / CCSE
• Must be eligible to work in the US without sponsorship from an employer now or in the future

EOE M/F/Veterans/Disabled

You will be responsible for

As a Sales Engineer in the cybersecurity industry, you will play a crucial role in bridging the gap between our technical solutions and our clients' needs. You will be responsible for understanding the intricacies of our product portfolio and effectively communicating their value proposition to your customers. You are:

Responsibilities:

• Build and maintain strong relationships with your customers acting as a trusted advisor who is responsible for the end-to-end technical relationship at the customer - be the CTO of your account!
• Develop a deep understanding of customer’s technical environment, business objectives, any business challenges or pain points and align those with the right Check Point solution(s).
• Winning Sales opportunities with Tight collaboration with your sales counterpart in account planning, campaign development and active engagement in progressing sales stages 3 through 5 – Validate, Prove, Proposal = ownership of technical closure
• Demonstrate strong knowledge on Cybersecurity, industry developments including tackling competitive threats and comparisons in sales opportunities
• Respond to RFPs/RFIs
• Ability to present Check Point’s technology vision and value proposition to all levels of audience from executives to technical practitioner
• Pro-actively drive meetings, exhibit strong communication skills and the ability to influence decisions through effective presentations, product demonstrations, and technical discussions with customers at all levels from Executive (CISO) to practitioner
• Take full ownership of your accounts by providing thought leadership and perspective while ensuring customer’s best interest takes priority.
• Deep understanding and product knowledge used in explaining the most up to date product features/benefits and competitive position, understanding and responding to the competition, gathering, and applying market knowledge
• Utilize resources and tools to manage whitespace and accuracy of the Install Base to drive expansion in current product lines as well as adoption of additional product lines
• Building and implementing strategic, technical account plans that target cross-platform solutions
• Orchestrating applicable supporting resources to ensure a one-team approach that properly services the needs of the customer driving to a defined outcome
• Partner with multi-functional teams such as Solutions Architects, Specialists, Customer Success Managers, Product Management and Engineering to drive success across the customer journey
• Performs special projects related to the Solutions Engineering function as assigned by management.
• Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to customer success while actively participating within the SE community and at industry events

What you bring to the table

• 5+ years of sales/solutions/systems engineering and pre-sales experience
• Possess strong analytical and problem solving skills
• Solid understanding of networking and security principles and typical customer architectures
• Ability to design and articulate an end-to-end security solution for a customer’s environment
• Excellent communication and presentation skills
• Relevant certifications highly preferred, e.g. CCNP / CISSP/ CCSA / CCSE
• Ability to do 50% travel including international travel
• Must be eligible to work in the US without sponsorship from an employer now or in the future

What you'll get in return

• Exposure to exciting and award-winning technologies in the Cyber Security industry
• Opportunity to fulfill your potential by rolling out creative ideas and projects
• Work with and build a long-lasting relationship with a team of brilliant people

EOE M/F/Veterans/Disabled

• Responsible for delivery of product demonstrations
• Responsible for conducting trials & evaluations
• Responsible for representing the product to customers and at field events (e.g., conferences, Trade Shows, seminars)
• Able to respond to functional and technical elements of RFIs/RFPs/SOW
• Able to convey customer requirements to Product Management teams
• Travel in-territory as needed

• 2+ years Experience in Enterprise Email Security Pre-Sales
• Experience in Office 365, Microsoft Exchange, or Google Workspace Administration/Architecture
• Excellent presentation skills and ability to explain complex technology ideas with clarity
• Self-Starter: Able to self-teach new technologies, build demo environments to test configurations and learn new features on a consistent basis.
• Strong troubleshooting capabilities
• Excellent communications skills
• Detail oriented, well organized, and able to focus on a multi-tasking environment
• Must be eligible to work in the US without sponsorship from an employer now or in the future

EOE M/F/Veterans/Disabled