Jobs at Checkpoint in Singapore, Singapore

You will be responsible for:

• Define and execute sales plans for new customers in mid-market territory
• Responsible for identifying and exploring new potential opportunities
• Strategic relationship management at all levels for greater customer reach
• Strong involvement in complex deals and decision making processes
• Managing and collaborating with internal teams to ensure customer satisfaction
• Product and solutions presentations across all levels of the organization
• Accurate forecasting and reporting

• Minimum 8 years of experience in account management and sales within the IT industry
• Possess in-depth knowledge of the sales cycle
• Hands on and proven track record of sales achievements
• Strong communicator and confident individual
• Knowledge of the Cyber Security industry – highly preferred

• Manage a team of CSM's across the APAC
• Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals
• Serve as the primary liaison for clientele across APAC, ensuring optimal satisfaction and value realization
• Champion customers' interests, influencing product direction and enhancements
• Lead customer engagement initiatives, emphasizing the value proposition of Cyberint's offerings
• Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth
• Spearhead internal process enhancements tailored to customer requirements
• Gather and channel customer feedback, reinforcing their voice within Cyberint's framework

• Minimum of 6 years in a customer-centric role within B2B sectors
• Comprehensive understanding of the cybersecurity landscape
• 4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments
• 2+ years of Team Leadership experience
• Bachelor's degree in Engineering or a relevant discipline
• Prior experience in account management and/or commercial roles
• Proven expertise in Cybersecurity, Intelligence, WEBINT domains, or collaboration with attack teams (e.g., penetration testers, red teamers)

You will be responsible for

• Consulting for one of Check Point’s largest customers about product integration
• Provide training and implementation of Check Point's High-End products in complex networking environments
• The work will consist of on-site and you will be required to quickly understand the deployed topology, and perform the work per the customer’s needs

What you bring to the table

• At least 5-8 years of experience with IP-based networks, security/firewall products, Windows Active Directory, Exchange Server.
• Experience with several different operating systems: Linux and Unix- based
• Extensive troubleshooting experience required
• Experience with Check Point products added advantage
• Strong TCP/IP understanding and knowledge of debugging Check Point products
• Customer-oriented - post-sales experience with direct face-to-face service.
• Experience with providing training is an added advantage
• Willingness to learn new technologies, self-learner

What you'll get in return

• Exposure to exciting and award-winning technologies in the Cyber Security industry
• Meet the people behind our cutting-edge technologies
• Opportunity to fulfill your potential by rolling out creative ideas and projects
• Work with and build long-lasting relationships with a team of brilliant people

Your Role:

• Work closely with our Sales Team in providing recommendations on appropriate Check Point solutions to meet our customer’s cyber security needs.
• Provide insight and advice to potential and existing customers based on Check Point's best practice, applying your skills and knowledge in our industry to drive the optimal outcome.
• Lead the technical engagement, addressing technical questions, providing consultative advice and managing key tasks such as Proof-of-Value and Cyber Workshops
• Demonstrate our full portfolio of solutions that help keep organizations safe from threats and protect their operations and information
• Drive meetings with potential and existing customers to identify their problems and provide appropriate solutions
• Support the responses to RFI's & RFP's with the relevant bid teams
• Engage and support the enablement of key partners and customers on the latest Cyber Security Technologies.
• Active participation in cyber security events
• Keep timely update of activity reports and ensure timely communication with SE manager.

We are looking for people who:

• Have a degree in Computer Engineering, Computer Science, Information Systems or equivalent Industry experience
• Have a minimum of 3-5 years of relevant engineering and pre-sales experience
• Possess strong analytical and problem solving skills
• Have good understanding of typical customer architecture and cyber needs
• Are exposed to network, cloud and End Point security is advantageous
• Have a bring a customer first mindset and experience in working with large to medium enterprise organizations
• Have the ability to create an end-to-end security solution for a customer’s environment
• Have excellent communication and presentation skills
• As part of a distributed team of people, a strong sense of teamwork is required.
• Relevant certifications highly preferred, e.g. CCNP / CISSP/ CCSA / CCSE

What you'll get in return

• Exposure to exciting and award winning technologies in the Cyber Security industry
• Meet the people behind our cutting edge technologies
• Opportunity to fulfill your potential by rolling out creative ideas and projects
• Work with and build long-lasting relationship with a team of brilliant people

• Client Collaboration:
• Customer Engagement: Engage with customers to comprehend their challenges, customizing security solutions to meet their unique needs.
• Technical Leadership: Lead technically, guide, implement best practices, and conduct Proof-of-Concepts to demonstrate the effectiveness of our solutions.
• Proposal Management: Respond effectively to RFI's & RFP's, showcasing our capabilities and aligning solutions with client needs.
• Education and Advocacy: Educate clients about the latest security technologies, acting as a champion for cybersecurity through industry participation, discussions, and networking.

• Pre-sales Expertise: 5-8 years of proven experience.
• Analytical Prowess: Strong analytical and problem-solving skills.
• Cybersecurity Background: Considered a plus, though not mandatory.
• Network Insight: Understanding of customer networks.
• Communication Excellence: Exceptional communication and presentation skills.
• Certifications of Value: AWS and SAAS certifications highly regarded.
• Cloud Proficiency: Strong knowledge of cloud technologies.
• Willing to travel, including internationally.

Join now and become a part of the success story that secures tens of thousands of organizations of all sizes around the globe.

Step into a dynamic, high-visibility role as the APAC Escalation SE, this role plays a crucial role in bridging customer support and product development, ensuring that complex technical issues are resolved efficiently. Their impact can be measured across several key areas:

1. Customer Satisfaction & Retention
2. Operational Efficiency
3. Product & Engineering Improvement
4. Business Continuity & Risk Mitigation
5. Innovation & Process Optimization
6. Revenue Protection & Growth

• Case Facilitation: Actively manage post-sales support cases, ensuring timely and effective resolution.
• Escalation Management: Identify and escalate cases that are not progressing, collaborating with relevant teams to address issues swiftly.
• Status Review: Conduct regular reviews of case statuses to identify bottlenecks and showstoppers, implementing strategies for resolution.
• Service Partner Collaboration: Engage with service partners to assess performance, identify gaps, and develop areas for improvement.
• Reporting: Maintain clear documentation of case progress and outcomes, providing regular updates to management and stakeholders.
• Customer Communication: Serve as a point of contact for customers, ensuring their concerns are addressed and expectations are met.
• Continuous Improvement: Proactively identify opportunities for enhancing post sales processes and customer service practices.

• Bachelor’s degree in a relevant field or equivalent experience.
• Minimum of 4 years in a technical support or customer service role; experience in post-sales support is preferred.
• Proficient in English communication, both written and verbal, with a focus on collaboration and providing constructive feedback to internal engineering teams.
• Strong analytical and problem-solving abilities.
• Hands-on experience in implementing and driving projects in Check Point's technology will be an added advantage.
• Ability to manage multiple priorities and work under pressure.
• Industry certifications in cyber security and relevant content-specific certifications like

CCNA/CCNP/CCSA or any other Network Certification will be an added advantage.

• Detail-oriented, proactive, and customer-focused with a strong commitment to service excellence
• Skilled in facilitation, utilizing technology and collaboration tools to gather insights and achieve desired outcomes.
• Proactive self-starter, capable of independently assessing priorities and delivering high-quality results in a fast-paced, ambiguous environment.
• Autonomy and discretion in operations, coupled with an in-depth understanding of concepts.

What you'll get in return

• Path to Senior Roles: You can transition into roles like Senior Escalation Engineer, Support Manager, Technical Program Manager, or Solutions Architect.
• Exposure to Cutting-Edge Technology: You’ll work on complex issues related to cloud computing, cybersecurity, DevOps, AI, and networking.
• Cross-Team Collaboration: Engaging with engineering, product, and security teams opens doors to other career paths.
• Hands-on Experience: Solve real-world technical challenges that enhance your problem-solving skills.
• Escalation SE role is more than just a job—it’s a launchpad for a high-impact career in security, cloud, DevOps, or technical leadership. If you enjoy solving complex problems, working with cutting-edge tech, and making a real business impact, this is an excellent role to grow in

What You’ll Do

• Own and drive email security sales growth within MSP/MSSP partners.
• Recruit, onboard, and train new partners alongside the partner recruitment team.
• Achieve and exceed quarterly and annual revenue targets.
• Build and maintain strong partner relationships at all levels.
• Develop and execute business plans to drive joint success.
• Increase brand awareness through co-selling and GTM initiatives.
• Be the email security expert for partners, providing strategic sales guidance.
• Act as an escalation point and ensure partner success.

What We’re Looking For

• 5+ years of experience in MSP/MSSP sales, SaaS, or subscription-based products.
• Deep understanding of MSP/MSSP business models and what drives them.
• Proven track record of building and growing partner relationships.
• Experience in IT, cybersecurity, and preferably email security.
• Excellent communication, sales, and presentation skills.
• Strategic thinker who can execute and drive results.
• High-energy, adaptable, and results-driven.
• Technical cybersecurity knowledge is a plus

Interview Focus Areas

Be prepared to demonstrate:

• Working with MSP/MSSPs and growing their revenue.
• Recruiting and developing MSP/MSSP partners.
• Building joint GTM campaigns.
• Cybersecurity knowledge, especially in email security.
• Presentation skills

Why Join Check Point?

• Be part of a rapidly growing MSP/MSSP cybersecurity team.
• Work with cutting-edge security solutions in a high-demand market.
• Competitive salary, benefits, and growth opportunities.
• Collaborate with industry leaders in an award-winning company culture.