Advanced Support Engineer - Apac Diamond jobs at Checkpoint in Canada, Ottawa

• Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers’ environment.
• Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility
• Occasional travel to customer sites in the US and Canada is required as needed.
• Ensures management of customer expectations and resolution of technical issues in a timely manner.
• Develop and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies

• 5+ years of relevant enterprise level networking and Internet Security technology experience.
• Experience with Check Point products required.
• Strong understanding of networking and operating system functions of RHEL or other Linux based servers.
• Experience configuring and troubleshooting VPN technologies.
• Strong understanding of the OSI model on Layers 1-4.
• Experience with traffic analyzing tools like Wireshark.
• Understanding of how common TCP/UDP connections are established based on their protocol.
• Working knowledge of ARP, VoIP (H.323, SIP), and routing protocols such as OSPF & BGP.
• Basic programming skills, with the ability to read and develop simple UNIX shell scripts using Bash.
• Experience providing support to direct customers, resellers, O&M, and field personnel in resolving company product related issues.
• Must be eligible to work in Canada without sponsorship from an employer now or in the future.
• This is a hybrid work from home position that requires two days in the office per week, in locations where a Check Point office is present.

EOE M/F/Veterans/Disabled

• Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers’ environment.
• Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility
• Occasional travel to customer sites in the US and Canada is required as needed.
• Ensures management of customer expectations and resolution of technical issues in a timely manner.
• Develop and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies

• 5-8 years of relevant enterprise level networking and Internet Security technology experience.
• Experience with Check Point products required.
• Strong understanding of networking and operating system functions of RHEL or other Linux based servers.
• Experience configuring and troubleshooting VPN technologies.
• Strong understanding of the OSI model on Layers 1-4.
• Experience with traffic analyzing tools like Wireshark.
• Understanding of how common TCP/UDP connections are established based on their protocol.
• Working knowledge of ARP, VoIP (H.323, SIP), and routing protocols such as OSPF & BGP.
• Basic programming skills, with the ability to read and develop simple UNIX shell scripts using Bash.
• Experience providing support to direct customers, resellers, O&M, and field personnel in resolving company product related issues.
• Must be eligible to work in country of residence without sponsorship from an employer now or in the future.
• This is a hybrid work from home position that requires two days in the office per week, in locations where a Check Point office is present.

EOE M/F/Veterans/Disabled

• Provide Technical Support via chat, phone and email to customers and partners
• Provide assistance with configuration, troubleshooting and best practices to customers and partners
• Managing support service requests to ensure issues are recorded, tracked, resolved, and follow up are done in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• This is a hybrid role: 2 days on site
• Schedule: 6PM-2AM or 8PM-4AM EST

• Excellent written and verbal English communication skills
• Fluent in Japanese required
• Required experience with TCP/IP
• Experience in Routing & Switching (OSPF / BGP / VLAN)
• Experience with Security (IPSEC / SSL-VPN / NAT )
• Experience with Cisco, Fortinet products a plus
• Experience with Authentication Protocols (Radius / TACACS) a plus
• Former support experience in an IT/Security company a plus
• Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
• Must be eligible to work in Canada without sponsorship from an employer now or in the future