Jobs at Checkpoint in Canada, Ottawa

• Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers’ environment.
• Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility
• Occasional travel to customer sites in the US and Canada is required as needed.
• Ensures management of customer expectations and resolution of technical issues in a timely manner.
• Develop and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies

• 5+ years of relevant enterprise level networking and Internet Security technology experience.
• Experience with Check Point products required.
• Strong understanding of networking and operating system functions of RHEL or other Linux based servers.
• Experience configuring and troubleshooting VPN technologies.
• Strong understanding of the OSI model on Layers 1-4.
• Experience with traffic analyzing tools like Wireshark.
• Understanding of how common TCP/UDP connections are established based on their protocol.
• Working knowledge of ARP, VoIP (H.323, SIP), and routing protocols such as OSPF & BGP.
• Basic programming skills, with the ability to read and develop simple UNIX shell scripts using Bash.
• Experience providing support to direct customers, resellers, O&M, and field personnel in resolving company product related issues.
• Must be eligible to work in Canada without sponsorship from an employer now or in the future.
• This is a hybrid work from home position that requires two days in the office per week, in locations where a Check Point office is present.

EOE M/F/Veterans/Disabled

• Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers’ environment.
• Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility
• Occasional travel to customer sites in the US and Canada is required as needed.
• Ensures management of customer expectations and resolution of technical issues in a timely manner.
• Develop and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies

• 5-8 years of relevant enterprise level networking and Internet Security technology experience.
• Experience with Check Point products required.
• Strong understanding of networking and operating system functions of RHEL or other Linux based servers.
• Experience configuring and troubleshooting VPN technologies.
• Strong understanding of the OSI model on Layers 1-4.
• Experience with traffic analyzing tools like Wireshark.
• Understanding of how common TCP/UDP connections are established based on their protocol.
• Working knowledge of ARP, VoIP (H.323, SIP), and routing protocols such as OSPF & BGP.
• Basic programming skills, with the ability to read and develop simple UNIX shell scripts using Bash.
• Experience providing support to direct customers, resellers, O&M, and field personnel in resolving company product related issues.
• Must be eligible to work in country of residence without sponsorship from an employer now or in the future.
• This is a hybrid work from home position that requires two days in the office per week, in locations where a Check Point office is present.

EOE M/F/Veterans/Disabled

• Develop and execute strategic account plans to identify, engage, and nurture relationships with Fortune 1000 companies and Government Agencies.
• Drive sales and achieve targets through ownership of the full sales cycle, from prospecting to closing deals and managing RFP responses. Meet and exceed revenue targets by effectively positioning and selling the security software, demonstrating its value, and negotiating contracts.
• Cultivate and maintain strong relationships with key decision-makers within target accounts. Serve as a trusted advisor, understanding their business objectives and aligning the security software to meet their needs.
• Collaborate with cross-functional teams including product management, marketing, and customer success to ensure seamless execution, customer satisfaction.
• Stay updated on the ever-evolving security landscape, including emerging technologies, competitors, and regulatory changes.
• Provide regular reporting and maintain accurate records of sales activities, pipeline, and forecasts. Highlighting progress, challenges, and opportunities within the assigned accounts and prospects.

• A successful track record in B2B sales, preferably in the software or technology industry. 5 Years experience selling into Fortune 1000 companies and government agencies is highly desirable.
• A strong understanding of security software solutions, including cybersecurity, threat intelligence, data protection, and compliance. Familiarity with industry standards and regulations is a plus.
• Strategic mindset and develop comprehensive account plans to drive revenue growth. An understanding of the market, competition, and customer needs.
• Exceptional interpersonal and relationship-building skills. A positive outlook, able to establish trust, influence decision-makers, and maintain long-term partnerships with clients.
• Effectively communicate ideas in a clear and concise manner. Confident presenter and able to tailor messaging to different stakeholders.
• Driven, self-motivated, and results oriented. A proven ability to meet and exceed sales targets, while maintaining a customer-centric approach.
• Work collaboratively with cross-functional teams and leverage internal resources to drive customer success, while promoting a positive and supportive team environment.
• Must be eligible to work in Canada without sponsorship from an employer now or in the future.

EOE M/F/Veterans/Disabled

• Provide Technical Support via chat, phone and email to customers and partners
• Provide assistance with configuration, troubleshooting and best practices to customers and partners
• Managing support service requests to ensure issues are recorded, tracked, resolved, and follow up are done in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• This is a hybrid role: 2 days on site
• Schedule: 6PM-2AM or 8PM-4AM EST

• Excellent written and verbal English communication skills
• Fluent in Japanese required
• Required experience with TCP/IP
• Experience in Routing & Switching (OSPF / BGP / VLAN)
• Experience with Security (IPSEC / SSL-VPN / NAT )
• Experience with Cisco, Fortinet products a plus
• Experience with Authentication Protocols (Radius / TACACS) a plus
• Former support experience in an IT/Security company a plus
• Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
• Must be eligible to work in Canada without sponsorship from an employer now or in the future