Full Time Branch Ambassador - Eastern Northwest Cluster jobs at Capital One

Responsibilities:

• Leads a team timekeeping professional to ensure accurate records of time entry and time off

• Oversees performance of daily tasks related to updating associates’ time entries and processing of time entries.

• Ensures the inspection of automated system output for errors and makes necessary corrections to time entries in the system.

• Assists the Tier I contact center managers and representatives in handling and following up on inquiries related to time entry:

• Consults with partners on information in areas where policy, procedure or requirements are unclear

• Handles escalated telephone calls and inquiries requiring detailed knowledge about the time & labor processes

• Ensures execution of a variety of regularly scheduled and ad-hoc audits of the time data to maintain compliance with established standards.

• Ensures compliance with local, state and federal regulations related to time worked and time off.

• Assists other Capital One HR Partners as required, to resolve errors and maintain or update accurate information in the time tracking system.

• Partners with payroll system team to test and implement time and absence related system updates

• Actively manages his/her team members to monitor their performance, assists with conducting performance evaluations, identifies development needs and provides coaching as needed.

Basic Qualifications

• High School Diploma, GED, or equivalent certification

• At least 2 years of experience in operations management or experience in timecard management

• At least 2 years of experience in People Leadership

Preferred Qualifications

• Associates degree

• Process improvement experience

• 3+ years of payroll experience

• Professional certification such as FPC, CPP, or CPA

• Case management systems experience

• Demonstrated customer service skills, attention to detail, and decision making skills

• Excellent written and verbal communication skills

• Proficient in Google Suite

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

What You’ll Do:

• Lead a portfolio of diverse technology projects and a team of developers with deep experience in distributed microservices, and full stack systems to create solutions that help meet regulatory needs for the company

• Share your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, mentoring other members of the engineering community

• Collaborate with digital product managers, and deliver robust cloud-based solutions that drive powerful experiences to help millions of Americans achieve financial empowerment

• Utilize programming languages like JavaScript, Java, HTML/CSS, TypeScript, SQL, Python, and Go, Open Source RDBMS and NoSQL databases, Container Orchestration services including Docker and Kubernetes, and a variety of AWS tools and services

Basic Qualifications:

• Bachelor’s Degree

• At least 4 years of experience in software engineering (Internship experience does not apply)

• At least 1 year experience with cloud computing (AWS, Microsoft Azure, Google Cloud)

Preferred Qualifications:

• Master's Degree

• 7+ years of experience in at least one of the following: JavaScript, Java, TypeScript, SQL, Python, or Go

• 3+ years of experience with AWS, GCP, Microsoft Azure, or another cloud service

• 4+ years of experience in open source frameworks

• 1+ years of people management experience

• 2+ years of experience in Agile practices

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

What You’ll Do:

• Lead a portfolio of diverse technology projects and a team of developers with deep experience in distributed microservices, and full stack systems to create solutions that help meet regulatory needs for the company

• Share your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, mentoring other members of the engineering community

• Collaborate with digital product managers, and deliver robust cloud-based solutions that drive powerful experiences to help millions of Americans achieve financial empowerment

• Utilize programming languages like JavaScript, Java, HTML/CSS, TypeScript, SQL, Python, and Go, Open Source RDBMS and NoSQL databases, Container Orchestration services including Docker and Kubernetes, and a variety of AWS tools and services

Basic Qualifications:

• Bachelor’s Degree

• At least 4 years of experience in software engineering (Internship experience does not apply)

• At least 1 year experience with cloud computing (AWS, Microsoft Azure, Google Cloud)

Preferred Qualifications:

• Master's Degree

• 7+ years of experience in at least one of the following: JavaScript, Java, TypeScript, SQL, Python, or Go

• 3+ years of experience with AWS, GCP, Microsoft Azure, or another cloud service

• 4+ years of experience in open source frameworks

• 1+ years of people management experience

• 2+ years of experience in Agile practices

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

What You’ll Do:

• Lead a portfolio of diverse technology projects and a team of developers with deep experience in distributed microservices, and full stack systems to create solutions that help meet regulatory needs for the company

• Share your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, mentoring other members of the engineering community, and from time to time, be asked to code or evaluate code

• Collaborate with digital product managers, and deliver robust cloud-based solutions that drive powerful experiences to help millions of Americans achieve financial empowerment

• Utilize programming languages like JavaScript, Java, HTML/CSS, TypeScript, SQL, Python, and Go, Open Source RDBMS and NoSQL databases, Container Orchestration services including Docker and Kubernetes, and a variety of AWS tools and services

BasicQualifications:

• Bachelor’s Degree

• At least 6 years of experience in software engineering (Internship experience does not apply)

• At least 1 year experience with cloud computing (AWS, Microsoft Azure, Google Cloud)

• At least 4 years of people management experience

PreferredQualifications:

• Master’s Degree

• 9+ years of experience in at least one of the following: JavaScript, Java, TypeScript, SQL, Python, or Go

• 3+ years of experience with AWS, GCP, Microsoft Azure, or another cloud service

• 4+ years of experience in open source frameworks

• 7+ years of people management experience

• 2+ years of experience in Agile practices

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

The Reimagined Branch Experience:

As a Branch Ambassador, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed. Our Branch team exists to enhance the financial lives of people in the communities we serve. We’re not just looking to fill open positions—we seek outgoing, passionate people who really want to be a part of this whole reimagined banking experience.

Here’s what we’re looking for in you:

• You’re friendly and engaging and can connect with customers. Yep, you’re a people person—whether you’re helping folks with technology challenges, having casual conversation, or simply showing off some of the cool services and products we offer.
• You will be able to reduce customer financial anxiety by helping to determine both personal and business financial needs. You’ll get to pull in experts that can help guide your customers to their financial destination.
• You’re aware of the importance of being compliant when working at a bank. You’ll ensure all, audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations.
• You’ll support customers in all areas of the branch, from the cash handling and service needs, to rotating throughout the branch based on the customer needs.
• The overall retail customer experience is improved with fewer handoffs; every Ambassador is equally “the expert”.
• You’re naturally curious and like to learn. We’ll teach you what Capital One has to offer our customers in products, services and experiences to help guide them in the right direction toward their financial goals.
• You’re digitally savvy. You’ll showcase what’s possible in our physical space and how to easily navigate our mobile and online experience, using the branch’s laptops and iPads. Take an active role in educating customers on other banking channels as well as other products and services.
• Are you a team player? If so, you will have the opportunity to work with an energized team of banking professionals and help inspire your teammates as they inspire you.
• You’ll research and answer customer inquiries with the intent of enhancing customer retention and engagement by leverage various tools and channels to recommend appropriate solutions.
• You’ll be able to travel between branches in assigned local area and support the market that you are assigned.

If you’re nodding along and like what you’re reading, let’s talk.

- High School Diploma, GED, or Equivalent Certification

- At least 6 months of cash handling experience
Preferred Qualifications:
- Associate’s degree

-2+ years of Retail, Sales, or Banking Experience

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

The Reimagined Branch Experience:

As a Branch Ambassador, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed. Our Branch team exists to enhance the financial lives of people in the communities we serve. We’re not just looking to fill open positions—we seek outgoing, passionate people who really want to be a part of this whole reimagined banking experience.

Here’s what we’re looking for in you:

• You’re friendly and engaging and can connect with customers. Yep, you’re a people person—whether you’re helping folks with technology challenges, having casual conversation, or simply showing off some of the cool services and products we offer.
• You will be able to reduce customer financial anxiety by helping to determine both personal and business financial needs. You’ll get to pull in experts that can help guide your customers to their financial destination.
• You’re aware of the importance of being compliant when working at a bank. You’ll ensure all, audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations.
• You’ll support customers in all areas of the branch, from the cash handling and service needs, to rotating throughout the branch based on the customer needs.
• The overall retail customer experience is improved with fewer handoffs; every Ambassador is equally “the expert”.
• You’re naturally curious and like to learn. We’ll teach you what Capital One has to offer our customers in products, services and experiences to help guide them in the right direction toward their financial goals.
• You’re digitally savvy. You’ll showcase what’s possible in our physical space and how to easily navigate our mobile and online experience, using the branch’s laptops and iPads. Take an active role in educating customers on other banking channels as well as other products and services.
• Are you a team player? If so, you will have the opportunity to work with an energized team of banking professionals and help inspire your teammates as they inspire you.
• You’ll research and answer customer inquiries with the intent of enhancing customer retention and engagement by leverage various tools and channels to recommend appropriate solutions.
• You’ll be able to travel between branches in assigned local area and support the market that you are assigned.

If you’re nodding along and like what you’re reading, let’s talk.

- High School Diploma, GED, or Equivalent Certification

- At least 6 months of cash handling experience
Preferred Qualifications:
- Associate’s degree

-2+ years of Retail, Sales, or Banking Experience

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

What You’ll Do:

• Lead a portfolio of diverse technology projects and a team of developers with deep experience in distributed microservices, and full stack systems to create solutions that help meet regulatory needs for the company

• Share your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, mentoring other members of the engineering community

• Collaborate with digital product managers, and deliver robust cloud-based solutions that drive powerful experiences to help millions of Americans achieve financial empowerment

• Utilize programming languages like JavaScript, Java, HTML/CSS, TypeScript, SQL, Python, and Go, Open Source RDBMS and NoSQL databases, Container Orchestration services including Docker and Kubernetes, and a variety of AWS tools and services

Basic Qualifications:

• Bachelor’s Degree

• At least 4 years of experience in software engineering (Internship experience does not apply)

• At least 1 year experience with cloud computing (AWS, Microsoft Azure, Google Cloud)

Preferred Qualifications:

• Master's Degree

• 7+ years of experience in at least one of the following: JavaScript, Java, TypeScript, SQL, Python, or Go

• 3+ years of experience with AWS, GCP, Microsoft Azure, or another cloud service

• 4+ years of experience in open source frameworks

• 1+ years of people management experience

• 2+ years of experience in Agile practices

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.