Dealer Success Manager jobs at Capital One

As a Manager on the Risk Assessment Services team, you will. You will be responsible for collaborating with tech and cyber partners to identify, evaluate, consult, and mitigate potential risks associated with technology/cyber areas across Enterprise Services. You will play a vital role in improving risk management assessment results and driving project/program delivery across Capital One. You will work closely with associates and executives across ES Tech and Cyber teams and other ES risk management teams to perform and support activities related to maturing risk management practices.

In this role, you will:

• Spearhead and support delivery of Business Unit Risk and Control Self-Assessment and Division Risk Identification, including project and process management, reporting, and crafting materials for senior management.

• “Move the needle” on key tech and cyber risks by ensuring appropriate risk scope, grounding risk ratings, improving control ratings, and mitigationdecisioning/plans

• Participate in senior leadership meetings and other governance activities.

• Clearly and concisely communicate complex technical concepts, both verbally and in writing, to stakeholders with varying levels of expertise.

• Partner and coordinate work with ESR Tech and Cyber Risk Guides, Technology and Cyber teams, Lines of Business, and second line of defense risk management teams to ensure successful collaboration.

• Serve as a trusted advisor, guiding relevant and impactful Tech and Cyber risk discussions.

• Collaborate and provide guidance and direction for enterprise risk management activities.

• Analyze data to identify and report on risks, trends, and areas for process improvement to management.

• Stay informed about emerging cyber and tech threats and their potential impact on the company.

• Stay informed about the evolving regulatory environment and its effects on our work.

• Participate in risk and other management forums to contribute to the ongoing improvement of risk and project/program management practices.

• Collaborate and respond to inquiries from Internal Audit and Regulatory agencies regarding our work, as necessary.

Basic Qualifications:

• High School Diploma, GED or Equivalent Certification

• At least 4 years of experience in Risk Management, Process Management, Project Management, or a combination of these

• At least 4 years of experience in information security or technology risk management

• At least 4 years of experience supporting, partnering, and interacting with internal business clients

• At least 2 years of experience developing, evaluating, or implementing technology, information security controls or performing risk assessments

Preferred Qualifications

• Bachelor's Degree or Military Experience

• Risk Certifications (CRISC, CISM, CRCM, CIPP, ABA Risk Management Certification)

• At least 5 years of experience supporting, partnering and interacting with internal stakeholders

• At least 7 years of experience in information security or technology risk management

• At least 5 years of project management experience leading cross functional projects and programs

• At least 4 years of experience with analysis of information security or technology threats and risks

• At least 2 years of risk or information security experience in the financial services industry

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

● Cultivate positive relationships with our dealerships.
● Optimize communication skills by creating strategic deals and goals with dealerships over the phone.
● Review the structure in underwriting for COAF
● Guide the deals in house for funding.
● Analyze territory production goals.
● Partner successfully with peers and teammates to efficiently achieve operational alignment and mutual objectives.

● High School Diploma, GED, or equivalent certification
● At least 1 year of experience in Financial Services or at least 1 year of Business to Business Sales experience.

● Bachelor’s Degree in Business.
● 2+ years experience in Auto Finance.
● 2+ years experience in Customer Relations.
● 5+ years experience in Customer Service.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

As a Capital One Solutions Architect, you’ll have the opportunity to be on the forefront of driving transformations within Capital One Software. In this role, you will provide technical leadership for designing and implementing Salesforce and Integrated application solutions which span across Capital One Software.

Primary Responsibilities:

Architecture & Design

• Own the end-to-end Salesforce architectural strategy across Sales, Service, Revenue Cloud, Marketing, and AI/Einstein use cases.

• Define data models, integration patterns, API frameworks, and governance standards to ensure a scalable, secure, and future-proof platform.

• Balance innovation with technical debt management, ensuring sustainable delivery.

Leadership & Collaboration

• Lead and mentor Salesforce developers and admins, instilling best practices in coding, design patterns, and DevOps.

• Partner with Product Management to translate business requirements into robust Salesforce solutions.

• Act as a bridge between RevTech, Platform, and System Integrators, ensuring architectural consistency.

Delivery & Governance

• Establish and enforce architectural guardrails across multiple Salesforce orgs and connected platforms (GitHub, OnePipeline, Data Lakes, MDM, AI/ML).

• Oversee CI/CD practices and automated testing strategies for Salesforce releases.

• Ensure compliance with security, data privacy, and audit requirements.

Innovation & Future Readiness

• Drive adoption of AI/Einstein, predictive analytics, and RevTech integrations (e.g., Gong, Crossbeam, HG Insights, ZoomInfo).

• Identify opportunities to enhance customer experiences and revenue outcomes through technology.

• Stay ahead of Salesforce ecosystem advancements and emerging technologies.

The successful candidate will:

• Effectively communicate and build relationships to interact, inform, influence and communicate with key stakeholders at all levels across the company

• Exhibit mastery of facilitation and influence across teams, departments and divisions

• Enjoy the camaraderie, debates, and learning that comes from working with a team of passionate technologists

• See the impact of near term and long term choices, and are great at explaining it

• Possess excellent organizational skills and ability to multitask, while quickly shifting context and priorities

• Have a proven track record for leading and enabling technology, architecture and software engineering activities at enterprise scale

• Be self-motivated and display an unwavering responsibility to deliver high quality results and commitments

• Possess a keen attention to detail and a passion for Architecture, Software Engineering, Technology and Customer Experience

• Have an intellectual curiosity and interest to maintain and acquire new business, technology and architecture skills

• Have a background in implementing AI/Einstein features and integrating third-party RevTech tools.

• Ability to balance strategic architecture vision with hands-on technical delivery.

• Possess strong communication skills with both technical and non-technical audiences.

• Experience managing relationships with system integrators and platform teams.

• Have a proven track record of influencing product roadmaps and aligning technology with business outcomes.

Basic Qualifications:

• At least 8 years experience with Salesforce (Sales Cloud, Service Cloud, Revenue Cloud, Experience Cloud)

• At least 3 years of experience in an architectural leadership role

• At least 4 years of experience designing multi-cloud data models and scalable integrations (REST, SOAP, Mulesoft, Kafka, Snowflake, Databricks, etc.).

• At least 3 years of experience with CI/CD pipelines (GitHub, OnePipeline, Copado/Flosum)

• ADM 201- Salesforce Certified Administrator, Salesforce Certified Sales Cloud Consultant, or Salesforce Certified Service Cloud Consultant certification

Preferred Qualifications:

• 5+ years experience in enterprise data architecture, API management, and identity/security (SSO, OAuth, etc.).

• Strong knowledge of APEX, Lightning Web Components, Flows, and SOQL

• At least one additional Salesforce certification: Salesforce Certified Technical Architect (CTA) , Salesforce Application Architect / System Architect, or Salesforce Revenue Cloud Specialist

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Financial Services Tech HR teamis looking for aManager, HRBP to work with theFinancial Services Techclients to deliver on people initiatives and talent strategy. The ideal candidate will exhibit strong relationship building, influencing, communication, and problem solving skills; who thrives in a fast paced, collaborative, and values-oriented team.

• Consult with clients, other HRBPs, and HR partner groups (people analytics, recruiting, compensation, tech talent, AR, diversity & inclusion) to effectively execute on people strategy, HR processes, and reporting

• Partner with clients to build effective relationships, effectively manage stakeholders, and understand business imperatives to effectively execute on HR solutions that are aligned to the business needs

• Consult with associates, managers, and HR partners who require assistance on HR-related issues, actively utilize data and analytics to inform HR consulting and strategic recommendations

• Coach people managers on situations including general leadership skills (leveraging Capital One’s Include/Empower/Inspire framework), org design, performance concerns

• Responsible for providing strategic consulting and workforce planning to client groups within FS Tech and delivering an HR strategy that is aligned with the business needs

• Collaborating across FS HR and Tech HR to support and coordinate well managed delivery of core HR processes ranging from performance & talent management, leadership development, to change management and organizational design (including spans and layers work)

• Support senior leaders on key areas such as building an inclusive and diverse team, creating a culture of belonging, and acting as a sounding board for all associates to encourage cross pollination, collaboration, and high performance

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 3 yearsof client facing experience OR at least 3 years of consulting experience OR a combination

• At least 3 yearsof experience in Human Resources

Preferred Qualifications:

• Bachelor’s Degree or military experience

• MBA or Master’s degree

• Professional Human Resources Certification or Senior Professional Human Resources certification or coaching certification

• 5+ years of client facingexperience or5+ years of consultingexperience or a combination

• 4+ years of experience in in HumanResources or Human Capital Consulting

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

What You’ll Do:

• Lead a portfolio of diverse technology projects and a team of developers with deep experience in distributed microservices, and full stack systems to create solutions that help meet regulatory needs for the company

• Share your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, mentoring other members of the engineering community, and from time to time, be asked to code or evaluate code

• Collaborate with digital product managers, and deliver robust cloud-based solutions that drive powerful experiences to help millions of Americans achieve financial empowerment

• Utilize programming languages like JavaScript, Java, HTML/CSS, TypeScript, SQL, Python, and Go, Open Source RDBMS and NoSQL databases, Container Orchestration services including Docker and Kubernetes, and a variety of AWS tools and services

BasicQualifications:

• Bachelor’s Degree

• At least 6 years of experience in software engineering (Internship experience does not apply)

• At least 1 year experience with cloud computing (AWS, Microsoft Azure, Google Cloud)

• At least 4 years of people management experience

PreferredQualifications:

• Master’s Degree

• 9+ years of experience in at least one of the following: JavaScript, Java, TypeScript, SQL, Python, or Go

• 3+ years of experience with AWS, GCP, Microsoft Azure, or another cloud service

• 4+ years of experience in open source frameworks

• 7+ years of people management experience

• 2+ years of experience in Agile practices

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Responsibilities:

• Conducting risk-based reviews covering consumer line(s) of businesses

• Identifying credit process weaknesses

• Identifying emerging trends and issues

• Perform independent data analysis to support or identify gaps in credit policies

• Tracking of identified issues to resolution

• Communicating Credit Review assurance results with exceptional verbal and written communication skills, demonstrating strong clear thinking and succinct delivery of message

• Reporting results and issues verbally and in writing to executive management and internal credit and risk senior executives

• Working with regulators and external auditors to provide assurance that Credit Review processes are sound

• Building and maintaining high trust relationships with credit risk executives, associates, and regulators

• Acting as an approachable advisor to business partners by developing continuous and effective communication channels for all stakeholders

• Showing ability to provide business leadership and partnering skills to help drive the organization towards critical decisions and deliverable results

Basic Qualifications:

• Bachelor’s degree or military experience

• At least 7 years of data analysis experience

• At least 3 years of experience in consumer lending, credit risk policy or risk analytics in credit card loans or auto loans

• At least 3 years of experience with influencing senior level executives or regulators

Preferred Qualifications:

• Master’s Degree

• Consumer credit training from a large national or regional bank or equivalent training in a regulatory office (Office of the Comptroller of the Currency (OCC), Federal Reserve)

• Credit risk modeling, audit or assurance experience

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

What You’ll Do:

• Collaborate with and across Agile teams to design, develop, test, implement, and support technical solutions in full-stack development tools and technologies

• Lead a team of developers with deep experience in machine learning, distributed microservices, and full stack systems

• Utilize programming languages like Java, Scala, Python and Open Source RDBMS and NoSQL databases and Cloud based data warehousing services such as Redshift and Snowflake

• Share your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, and mentoring other members of the engineering community

• Collaborate with digital product managers, and deliver robust cloud-based solutions that drive powerful experiences to help millions of Americans achieve financial empowerment

• Perform unit tests and conduct reviews with other team members to make sure our code is rigorously designed, elegantly coded, and effectively tuned for performance

Basic Qualifications:

• Bachelor’s Degree

• At least 6 years of experience in application development (Internship experience does not apply)

• At least 2 years of experience in big data technologies

• At least 1 year experience with cloud computing (AWS, Microsoft Azure, Google Cloud)

• At least 4 years of people management experience

Preferred Qualifications:

• Master's Degree

• 9+ years of experience in application development including Python, SQL, Scala, or Java

• 4+ years of experience with a public cloud (AWS, Microsoft Azure, Google Cloud)

• 5+ years experience with Distributed data/computing tools (MapReduce, Hadoop, Hive, EMR, Kafka, Spark, Gurobi, or MySQL)

• 4+ year experience working on real-time data and streaming applications

• 4+ years of experience with NoSQL implementation (Mongo, Cassandra)

• 4+ years of data warehousing experience (Redshift or Snowflake)

• 4+ years of experience with UNIX/Linux including basic commands and shell scripting

• 2+ years of experience with Agile engineering practices

• 6+ years of people management experience

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.