Manager Process Management jobs at Capital One in United States, Texas, Plano
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Company (1)
Job type
Job categories
Job title (1)
United States
Texas
Plano
35 jobs found
05.06.2024
CO
Capital One Manager Process Management United States, Texas, Plano
Create & manage L2 for digital capabilities in COAF spanning customers and agents. Creation and management of Experience documentation in alignment with customer outcomes, including SLQ2CQ ownership across the L2....
Day to day oversight of multiple processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through...
Identifying and executing opportunities to create amazing associate and customer experiences aligned with desired outcomes. Gaining alignment from leadership and tracking Experience strategic initiatives. Creating, validating, executing and improving business...
Demonstrated that they can improve processes and deliver well managed and scalable solutions and intent resulting in flawless and sustainable execution. Ability to effectively communicate and influence partners across the...
Understand client strategy. Keep synched with FS Finance for items relevant to your client; perhaps assist with scheduling/agenda/actions. Analyze SLT scorecard; notice trends and areas of opportunity to highlight or...
Human CenteredYou’ll define clear and actionable problem statements to help teams deliver results while displaying a comprehensive understanding of iterative software delivery, capable of thin-slice MVP groomingYou’ll leverage customer insights...
Experience working in the areas of data engineering, data analytics and data governance. Strong technical backgrounds (ideally building highly scalable data platforms, products, or services) with the ability to proactively...
Create & manage L2 for digital capabilities in COAF spanning customers and agents. Creation and management of Experience documentation in alignment with customer outcomes, including SLQ2CQ ownership across the L2....
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