Work Home - Customer Service Coordinator Estates jobs at Capital One in United States, Richmond

Senior Coordinator (Entry level)

Locations:Richmond, VA, or Plano, TX

Type:Work from Home - Refer to Work from Home Living and Technology requirements below.

M-F: 1 PM - 10 PM EST / 12 PM - 9 PM CST

General Responsibilities:

• Create positive memorable experiences with clients through day to day interactions

• Diagnoses and understands client issues in real-time and offers solutions

• Fulfills various requests related to customer accounts

• Researches and resolves a wide variety of issues and queries using independent judgment with little or no assistance

• Inputs data changes on a wide variety of accounts

• Follow direction and execute tasks efficiently following procedures and meeting regulatory and customer experience requirements

• May make effective independent decisions, when necessary

• Works with management to identify process improvements

• Contributes in project settings in a limited capacity

Work from Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions

• A reliable private internet connection that isnotsupplied via cellular data or hotspot

  • A private network that is password protected where you have ownership or line of sight to every device on the network

  • Internet service must be provided by Cable or fiber Internet Service Provides (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

  • To validate ISP speeds from a Chrome browser, go to, type Speed Test and run from the Google landing page

• Both Hardwire and WiFI internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Living Requirements:

• Candidates must live within approximately 100 miles of one of the hub locations based in 23238 or 75023 and be comfortable coming in person whenever required with no less than 24 hours notice.
  

Basic qualifications:

• High School Diploma, GED, or equivalent certification

• At least 2 years experience in call center operations

Preferred Qualifications:

• Bachelor's Degree

• At least 3 years experience in call center operations

• At least 1 years experience in process management

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must live within 100 miles radius of one of the following zip codes (excluding CA) and report in person, when required, with at least 24 hours notice.

• 23060 (Richmond, VA)

• 23320 (Chesapeake, VA)

• 33634 (Tampa, FL)

• 89144 (Las Vegas, NV)

• 75024 (Plano, TX)

• 19801 (Wilmington, DE)

• 68521 (Lincoln, NE)

• 56301 (St. Cloud, MN)

Specifically, the Well-Managed Solutions (WMS) Team within SCS is leading a multi-year transformational Well Managed journey focusing on:

• Strengthening the Control Ecosystem - working closely with all Card business areas to enable deeper risk mitigation and requirement compliance working closing with all Card business areas to enable better business results through data analytics, risk and control capabilities and insights

• Amplify Simplification & Automation - integrating related work to drive more efficiency and effectiveness, while advancing the journey to reduce manual processes and seize the power of data

• Drive Sustainability - proactively adopting digital solutions and right-sized advisory governance to enable sustainable risk management

Responsibilities of this role include but are not limited to:

• Merge and clean large datasets from multiple sources to support forecasting and risk insights.

• Build and validate forecasting models to anticipate risk and operational performance

• Design and implement innovative performance metrics to track business and supplier outcomes.

• Partner directly with leadership as a codeveloper of strategy, bringing forward proactive insights.

• Translate Technical findings into business recommendations that drive decisions.

• Work independently, with strong ownership of deliverables and minimal supervision.

• Stay curious: explore new tools, test approaches, and share learnings.

• Partnering cross-functionally to provide strategic and tactical thought-partnership to effectively evolve automation opportunities.

• Building relationships and collaborating with key stakeholders

• Furthering the Well Managed agenda within SCS to drive sustainability, amplify simplification & automation, enable ownership & accountability through transparency, and strengthen the control ecosystem

Basic Qualifications:

• High School Diploma, GED, or Equivalent Certification

• At least 3 years of experience in data analytics, forecasting or quantitative modeling

• At least 3 years of experience using Python (data cleaning, modeling, visualization)

• At least 2 years of experience handling complex datasets, identifying trends and developing metrics.

• At least2 yearsof experience using Google Suite or Microsoft Office

Preferred Qualifications:

• Bachelors Degree or military experience

• 5+ years of experience in forecast modeling, risk analytics or advanced metrics development.

• 3+ years of experience within the Financial Services industry

• 2+ years of experience in supply chain analytics or operations data

• 2+ years of consulting experience

Work from Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions

• A reliable private internet connection that isnotsupplied via cellular data or hotspot

  • A private network that is password protected where you have ownership or line of sight to every device on the network

  • Internet service must be provided by Cable or fiber Internet Service Provides (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

  • To validate ISP speeds from a Chrome browser, go to, type Speed Test and run from the Google landing page

• Both Hardwire and WiFI internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Location Requirements

• Candidates must live within 100 mile radius of 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 75024 (Plano, TX), 19801 (Wilmington, DE), 68521 (Lincoln, NE), or 56301 (St Cloud, MN) and report in person, when required, with at least than 24 hours notice.

We are unable to consider applicants who:

• Do not maintain network-compatible internet access

• Live or work beyond the 100 mile radius of their dedicated location, or

• Live or work in the state of California.

If you are unable to maintain network-compatible internet access or living requirements, Capital One reserves the right to rescind this offer.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

We are seeking a highly motivated and experienced Principal HR Coordinator to join our dynamic Payroll team. In this role, you will perform a wide variety of payroll activities, working closely with Capital One Associates to answer their pay questions and resolve any issues with a key focus on associate experience. You will be responsible for updating key transactions into the HR or payroll processing system, processing retroactive payments, calculating final pay, posting and reconciling payroll, correcting errors, conducting audits, and preparing reports.

Responsibilities

• Perform daily tasks related to payroll processing including, but not limited to, new hire information entry, W4 entry, processing of overpayments, terminations, retroactive payments, payroll adjustments, reconciliations, and stop payments.

• Ability to complete a gross pay to net pay payroll calculation outside of the payroll system and explain to Associates with questions about their pay.

• Ability to format files to be interfaced into Payroll System.

• Perform reconciliations of payroll, benefit and deduction transactions.

• Review payroll system output for errors and make necessary corrections in the system.

• Assist other Capital One HR Partners as required, to resolve errors and maintain or update accurate information in the payroll system.

• Assist the Tier I contact center representatives in handling and following up on inquiries related to pay and benefits:

  • Provide additional information and guidance to associates with questions concerning their pay.

  • Handle telephone calls and inquiries requiring detailed knowledge about the end-to-end payroll process at Capital One.​

• Perform a variety of regularly scheduled and ad-hoc audits of the payroll data to maintain compliance with established standards.

• Assist in year-end W2 reporting and preparation.

• Perform other duties as assigned.

• Regular attendance is required to be successful in this role and overtime may be required as business needs dictate.

• Basic understanding of the gross to net calculation inclusive of OT calculations.

• Familiarity with pay and benefit programs.

• Demonstrated customer service skills, attention to detail, and decision-making skills.

• Excellent written and verbal communication.

​

Basic Qualifications / Experience:

• High School Diploma, GED or equivalent certification

• At least 1 year of accounting, payroll, or benefits experience or a combination of all three

Preferred Qualifications / Experience:

• Associate degree

• Professional certification: FPC or CPP.

• At least 1 year of experience in Google Suite.

• 2+ or more years of accounting experience or 2+ years of payroll experience or 2+ years of benefits experience or a combination of all three.

• 1+ year of experience with Workday HR System.

• 1+ year of experience with case management systems

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

• 23060 (Richmond, VA)

• 23320 (Chesapeake, VA)

• 33634 (Tampa, FL)

• 89144 (Las Vegas, NV)

• 75024 (Plano, TX)

• 19801 (Wilmington, DE)

• 68521 (Lincoln, NE)

• 56301 (St. Cloud, MN)

At Capital One, it’s important that our associates have the necessary skills and know-how to succeed in their roles and best serve our customers. For that reason, we invest heavily in both formal and informal learning development opportunities. Through these training programs and your day-to-day work, you’ll find that successful associates at Capital One will:

• Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change

• Demonstrate a strong customer focus rooted in empathy

• Communicate effectively with peers, management and customers

• Exercise good judgment and independent decision-making skills

• Demonstrate exceptional listening, questioning, call control, and de-escalation techniques

• Be proactive, have effective time management and organizational skills

• Display dependability with a solid attendance record

• Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)

• $21 per hour

Capital One believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something.

• Medical, Dental, Vision, Prescription coverage Day 1

• Flexible Schedule Options

• Paid Time Off

• Wellbeing offerings such as backup childcare and Mental Wellness support

• Tuition Reimbursement

• Paid Training and Development offered quarterly

• Flexible Spending Account

• Life Insurance

• Disability Insurance

• 401 K and Stock Purchase Plan

Basic Qualifications

• High school diploma, GED or equivalent certification

• At least 2 years of customer service or call center experience

• At least 1 year of Google Suite or Microsoft Office experience

Preferred Qualifications

• At least 3 years of customer service or call center experience

• At least 6 months of experience in the financial industry

Work from Home Technology Requirements

• Secure home office environment that is free from background noise and distractions

• Reliable private internet connection that isnotsupplied via cellular data or hotspot is required

  • A private network that is password protected where you have ownership or line of site sight to every device on the network

  • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

  • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page

• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Location Requirements

Candidates must live within 100 mile radius of 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 75024 (Plano, TX), 19801 (Wilmington, DE), 68521 (Lincoln, NE) or 56301 (St. Cloud, MN) and report in person, when required, with at least than 24 hours notice.

• Do not maintain network-compatible internet access

• Live or work beyond the 100 mile radius of their dedicated location, or

• Live or work in the state of California.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.