Manager Process Management jobs at Capital One in United States, Richmond
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Company (1)
Job type
Job categories
Job title (1)
United States
State
Richmond
271 jobs found
13.09.2024
CO
Capital One Manager Process Management United States, Virginia, Richmond
Manage the development of multiple processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration...
Manage the development of multiple processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration...
Partner with workforce management and operational stakeholders to deliver critical operational goals. Serve as a point of escalation and lead efforts with technical resources on incidents related to agent or...
Engage and communicate across multiple LOBs and levels to provide visibility, insights, and recommendations on Channels contact center network approaches and agent group design; ability to influence key stakeholders and...
Understanding, documenting and analyzing current state software development lifecycle capabilities. Write, revise, and maintain documents such as processes, policies, standards, procedures, and guidelines. Develop and enhance processes, tools, templates, and...
Lead, Include, Empower, and Inspire a team of Process Managers. Collaborate with various departments in different locations to develop and execute effective and efficient processes. Use a variety of techniques...
Design, Create, Enhance, and Execute data governance processes. Generate documentation of existing processes, project progress, and forecast expected process changes. Proactively manage change control and communicate the impact to stakeholders....
Manage the development of multiple processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration...
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