Catapult Development Program - Work Home jobs at Capital One in United States, Richmond

Senior Operations Coordinator - Richmond, VA or Plano, TX - Work from home

Senior Coordinator (Entry level)

Locations:Richmond, VA, or Plano, TX

Type:Work from Home - Refer to Work from Home Living and Technology requirements below.

M-F: 1 PM - 10 PM EST / 12 PM - 9 PM CST

General Responsibilities:

• Create positive memorable experiences with clients through day to day interactions

• Diagnoses and understands client issues in real-time and offers solutions

• Fulfills various requests related to customer accounts

• Researches and resolves a wide variety of issues and queries using independent judgment with little or no assistance

• Inputs data changes on a wide variety of accounts

• Follow direction and execute tasks efficiently following procedures and meeting regulatory and customer experience requirements

• May make effective independent decisions, when necessary

• Works with management to identify process improvements

• Contributes in project settings in a limited capacity

Work from Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions

• A reliable private internet connection that isnotsupplied via cellular data or hotspot

  • A private network that is password protected where you have ownership or line of sight to every device on the network

  • Internet service must be provided by Cable or fiber Internet Service Provides (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

  • To validate ISP speeds from a Chrome browser, go to, type Speed Test and run from the Google landing page

• Both Hardwire and WiFI internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Living Requirements:

• Candidates must live within approximately 100 miles of one of the hub locations based in 23238 or 75023 and be comfortable coming in person whenever required with no less than 24 hours notice.
  

Basic qualifications:

• High School Diploma, GED, or equivalent certification

• At least 2 years experience in call center operations

Preferred Qualifications:

• Bachelor's Degree

• At least 3 years experience in call center operations

• At least 1 years experience in process management

Plano, TX: $49,800 - $56,900 for Sr. Ops Coordinator Richmond, VA: $49,800 - $56,900 for Sr. Ops Coordinator

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Senior Manager, Technical Program Management (Bank Modernization)

In addition to the technical program, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organization what a great TPM can achieve.

Our TPM Sr. Managers have:

• Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle

• Exceptional communication and collaboration skills

• Excellent problem solving and influencing skills

• A quantitative approach to problem solving and a collaborative implementer to holistic solutions; a systems thinker

• Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives

• Deep focus on execution, follow-through, accountability, and results

• Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done.

• Highly tuned emotional intelligence, good listener, and deep seated empathy for teams and partners

Basic Qualifications:

• Bachelor's degree

• At least 5 years of experience managing technical programs

Preferred Qualifications:

• 5+ years of experience designing and building data-intensive solutions using distributed computing

• 3+ years of experience in building distributed systems & highly available services using cloud computing services / architecture - preferably using AWS

• 3+ years experience building highly scalable mobile products & platforms

• 3+ years of experience with Agile delivery

• 3+ years experience delivering large and complex programs - where you own the business or technical vision, collaborate with large cross-functional teams, secure commitments on deliverables, and unblock teams to land business impact

• Experience in building systems & solutions within a highly regulated environment

• Bachelor's degree or higher in a related technical field (Computer Science, Software Engineering)

McLean, VA: $193,000 - $220,300 for Sr. Manager, Technical Program Management Richmond, VA: $175,500 - $200,300 for Sr. Manager, Technical Program ManagementThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Director, Financial Intelligence Unit (FIU) Program Innovation

Responsibilities:

• Contribute to the evolution, execution and continuous improvement of Capital One’s enterprise-wide financial crimes investigations team.

• Identify, develop and manage programs in partnership with technology and FIU leadership that drive innovation in order to improve investigator risk identification, quality and efficiency.

• Build strong partnerships with business, technology, analytics and other stakeholders to reach optimal business and risk management outcomes in a dynamic and fast-moving environment.

• Collaborate with AML’s Modeling Analytics and Data Insights team to obtain the data necessary for investigative activities.

• Ensure projects are documented, appropriated to mitigate risk and are delivered on time.

• Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment

• Partner cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery, exhibiting outstanding influencing skills to effectively drive project / program efforts.

Competencies:

• Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment.

• Understand and embrace the power of technology, analytics, and automation to drive error-free execution.

• Strong business judgment, analytical acumen, and the ability to evaluate , multi-dimensional situations, and risk characteristics and to formulate appropriate compliance recommendations and advice.

• Strong planning and change management skills, including ability to organize and oversee the development and implementation of strategies to streamline operational processes and ensure the delivery of sustainable, effective, and efficient risk management services across the enterprise.

• Proven capability to influence and build consensus among peers and senior leadership leveraging sound logic and analysis.

• Highly developed interpersonal, presentation, and communications skills (both verbal and written) in a diverse and inclusive work environment.

• Ability to communicate effectively at all levels of the organization, as well as with external parties.

Basic Qualifications:

• Bachelor's degree or military experience

• At least 5 years of experience in financial crime compliance or financial crime risk in the private or public sector

• At least 8 years of project management or business transformation

Preferred Qualifications:

• Masters or MBA degree

• 10+ years of experience in investigations or equivalent.

• 2+ years of Technology Program Management

McLean, VA: $200,100 - $228,400 for Director, AML Investigations Plano, TX: $181,800 - $207,500 for Director, AML Investigations Richmond, VA: $181,800 - $207,500 for Director, AML InvestigationsThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Senior Manager, Program Manager

This role will manage the Bank Modernization Program's governance forums, agendas, action item tracking, program reporting and drive continuous process improvements across the Program Management Office.

Candidates should have a passion for technology in financial services, strong strategic command, an engaging executive presence, exceptionally strong written and verbal communication skills, expertise in relationship-building, and the ability to manage large complex programs with energy and excitement. You will be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements.

General Responsibilities:

• Work on large scale projects across the technology organization

• Drive projects based on defined priorities; ensure scope of deliverables, timelines are met; identify risks and issues and mitigate or escalate as needed

• Plan, design, manage and execute project plans to ensure delivery. This activity includes management through feasibility, design, planning and implementation.

• Leverage problem solving skills to ensure project plans deliver on intent and maintain key project documentation

• Build relationships and collaborate with cross-functional key stakeholders to understand processes and drive results

• Identify ways to improve and streamline business process

• Exhibit a proven track record of project management, bringing the ability to quickly put structure in place to manage the work

• Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes

• Demonstrate organizational agility to adapt to changing demands

Basic Qualifications:

• Bachelor’s Degree

• At least 5 Years of Project Management experience

Preferred Qualifications:

• Master's degree

• 6+ years of Project Management experience

• 3+ years of Project Management experience within the Technology industry

• 2+ years of Jira experience

• 2+ years of Confluence experience

• PMP, Lean, Agile or Six Sigma certification

• Strong communication and collaboration skills

• Strong problem solving and influencing skills

• Work experience achieving results with complex projects

McLean, VA: $170,800 - $194,900 for Sr Manager, Project Management Richmond, VA: $155,300 - $177,200 for Sr Manager, Project ManagementThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Key Responsibilities Include:

• Partner with key external stakeholders including C-suite level contacts to help grow and cultivate Capital One Ad Solutions

• Integrate Capital One Ad Solution’s products and services with our merchant partners

• Leverage data and analytical methodologies to optimize and grow your book of business

• Teach, support, and train agencies, industry partners, and other stakeholders on Capital One Ad Solutions

• Work with Product, Revenue Management, and other key stakeholders to help drive our business

• Technical skills (utilizing analytic platforms, APIs, and proprietary tools) are a plus

• Owning a broad portfolio of enterprise relationships; proven ability to influence and build consensus across multiple teams

• Demonstrated success leveraging data, analytical and communication skills

• Create and deliver executive level decks & materials

• Travel onsite for merchant visits and/or industry conferences

An ideal candidate will possess:

• Strong strategic, analytical, and data-analysis skills

• Demonstrated experience and results in strategic client facing (in-person, phone, email) interactions

• Excellent communication skills, both written and verbal

• Experience in identifying, creating, and building strategies to achieve organizational objectives

• Prior experience in taking full ownership of client relationships and the ability to partner with internal stakeholders to create customized solutions for partners

• Experience partnering on and creating product roadmaps

• A strong deference to team culture, collaboration, and open communication

Basic Qualifications:

• Bachelor’s Degree or Military experience

• At least 8 years of experience in a strategic client facing sales or account management roles

• At least 8 years of experience reviewing or analyzing data

Preferred Qualifications:

• MBA

• 7+ years of affiliate, enterprise sales or performance marketing experience

• 11+ years of experience in a client facing role

• Proven track record of managing, selling, and developing relationships with Strategic Merchants

• Experience managing technical sales and integrations

• Demonstrated success selling and managing merchants on sophisticated ad platforms

• Strong data, analytical and communication skills

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Work From Home, Principal Associate- Card Supply Chain Risk ManagementSales Territory: $106,700 - $121,700 for Principal Risk Specialist Plano, TX: $106,700 - $121,700 for Principal Risk Specialist Chesapeake, VA: $106,700 - $121,700 for Principal Risk Specialist Tampa, FL: $106,700 - $121,700 for Principal Risk Specialist Lincoln, NE: $106,700 - $121,700 for Principal Risk Specialist St Cloud, MN: $106,700 - $121,700 for Principal Risk Specialist Richmond, VA: $106,700 - $121,700 for Principal Risk SpecialistThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Work From Home, Principal Associate- Supply Chain Analytics

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must live within 100 miles radius of one of the following zip codes (excluding CA) and report in person, when required, with at least 24 hours notice.

• 23060 (Richmond, VA)

• 23320 (Chesapeake, VA)

• 33634 (Tampa, FL)

• 89144 (Las Vegas, NV)

• 75024 (Plano, TX)

• 19801 (Wilmington, DE)

• 68521 (Lincoln, NE)

• 56301 (St. Cloud, MN)

Specifically, the Well-Managed Solutions (WMS) Team within SCS is leading a multi-year transformational Well Managed journey focusing on:

• Strengthening the Control Ecosystem - working closely with all Card business areas to enable deeper risk mitigation and requirement compliance working closing with all Card business areas to enable better business results through data analytics, risk and control capabilities and insights

• Amplify Simplification & Automation - integrating related work to drive more efficiency and effectiveness, while advancing the journey to reduce manual processes and seize the power of data

• Drive Sustainability - proactively adopting digital solutions and right-sized advisory governance to enable sustainable risk management

Responsibilities of this role include but are not limited to:

• Merge and clean large datasets from multiple sources to support forecasting and risk insights.

• Build and validate forecasting models to anticipate risk and operational performance

• Design and implement innovative performance metrics to track business and supplier outcomes.

• Partner directly with leadership as a codeveloper of strategy, bringing forward proactive insights.

• Translate Technical findings into business recommendations that drive decisions.

• Work independently, with strong ownership of deliverables and minimal supervision.

• Stay curious: explore new tools, test approaches, and share learnings.

• Partnering cross-functionally to provide strategic and tactical thought-partnership to effectively evolve automation opportunities.

• Building relationships and collaborating with key stakeholders

• Furthering the Well Managed agenda within SCS to drive sustainability, amplify simplification & automation, enable ownership & accountability through transparency, and strengthen the control ecosystem

Basic Qualifications:

• High School Diploma, GED, or Equivalent Certification

• At least 3 years of experience in data analytics, forecasting or quantitative modeling

• At least 3 years of experience using Python (data cleaning, modeling, visualization)

• At least 2 years of experience handling complex datasets, identifying trends and developing metrics.

• At least2 yearsof experience using Google Suite or Microsoft Office

Preferred Qualifications:

• Bachelors Degree or military experience

• 5+ years of experience in forecast modeling, risk analytics or advanced metrics development.

• 3+ years of experience within the Financial Services industry

• 2+ years of experience in supply chain analytics or operations data

• 2+ years of consulting experience

Work from Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions

• A reliable private internet connection that isnotsupplied via cellular data or hotspot

  • A private network that is password protected where you have ownership or line of sight to every device on the network

  • Internet service must be provided by Cable or fiber Internet Service Provides (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

  • To validate ISP speeds from a Chrome browser, go to, type Speed Test and run from the Google landing page

• Both Hardwire and WiFI internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Location Requirements

• Candidates must live within 100 mile radius of 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 75024 (Plano, TX), 19801 (Wilmington, DE), 68521 (Lincoln, NE), or 56301 (St Cloud, MN) and report in person, when required, with at least than 24 hours notice.

We are unable to consider applicants who:

• Do not maintain network-compatible internet access

• Live or work beyond the 100 mile radius of their dedicated location, or

• Live or work in the state of California.

If you are unable to maintain network-compatible internet access or living requirements, Capital One reserves the right to rescind this offer.

Sales Territory: $106,700 - $121,700 for Principal Risk Specialist Plano, TX: $106,700 - $121,700 for Principal Risk Specialist Chesapeake, VA: $106,700 - $121,700 for Principal Risk Specialist Tampa, FL: $106,700 - $121,700 for Principal Risk Specialist Lincoln, NE: $106,700 - $121,700 for Principal Risk Specialist St Cloud, MN: $106,700 - $121,700 for Principal Risk Specialist Richmond, VA: $106,700 - $121,700 for Principal Risk SpecialistThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.