Procurement Specialist jobs at Capital One in Philippines

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

In this role, you’ll learn the essentials of being a product manager, and we’ll invest in you to grow in four key areas:

• Human Centered

  • You’ll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design

  • You'll breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test

• • Demonstrating a growth mindset, you’ll effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs

  • You’ll own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk

• Technology Driven

  • You’ll work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology

  • You’ll collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers

  • You’ll deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy

• Transformational Leadership

  • By actively participating in horizontal forums, you’ll harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams

  • You’ll articulate a succinct product roadmap to deliver business value and share with with stakeholders, elevating your team’s results and becoming a product matter expert

We want you if you are:

• Intellectually Curious.You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges

• Communicator & Influencer.You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally associates to work with you

• Do-er.You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work

• Passionate & Customer Focus.You care about growing others and bringing them together around what’s possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs

• Learner.You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help

• Team Player.

Basic Qualifications:

• Bachelor’s degree or military experience

• At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering

Preferred Qualifications:

• Bachelor’s degree in computer science or engineering

• 1+ years translating business strategy or analysis into consumer facing digital products

• 1+ years of experience working on core product platforms powering digital experiences

• 1+ years working with cross functional teams as a product owner in an agile development process

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

DataLabs is looking for an experienced

DataLabs prides itself on its exceptionally vibrant culture. Our Associate Development program enables us to shape amazing career and professional development opportunities for our associates. Our best-in-class Corporate Social Responsibility program has nurtured longstanding partnerships with committed organizations that make a meaningful difference to the communities around us. The enthusiastic volunteerism of our associates is the backbone of all that we do - it enables us to push the envelope of possibilities and have incredible fun along the way. We bend backwards to take care of one another through thick and thin. Our work and the people we are surrounded by are an enduring source of strength and fulfillment in our lives.

Specific responsibilities include, but are not limited to:

• IT support includes Laptops/Macbooks/AV systems/Printers/iPhone/Server room

• Good technical knowledge in troubleshooting Windows systems, knowledge of Macbooks will be a plus

• Experience working and managing tickets in ticketing tool ServiceNow

• Proficiency with shoulder tap, voice, e-mail and chat support

• Hands-On experience providing in person and remote support to users

• Co-ordinate with vendors for support and services

• Should be available for IT support, IT change and Maintenance whenever the situation arises

• Strong communication skills:Good written and verbal communications
• Teamwork:Excellent interpersonal skills and the ability to interact with individuals across levels
• Clear results orientation:Resourcefulness with strong problem-solving skills.
• Others:Excellent time management skills and understanding of the urgency of matters related to the task.

Preferred Qualifications & Experience

Degree/Post Graduate in Engineering.

Level of experience: 4+ years in IT Desktop support role, but not a constraint for the right candidate

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Summary:

• To assist the Principal Process Specialist in managing the administration of Workforce Management functions, such as Capacity and Footprint Execution, Schedule and Absence Management, Access Delivery and Governance, Intraday Management, and other supported tasks and process

• To offer Workforce management-related consultation, leading and/or supporting the delivery of enhancements and projects.

• To partner with Operations and Functional teams through accurate and efficient execution and supporting overall strategy and performance

General Responsibilities:

• Capacity and Footprint Execution

  • Accurately create and maintain reports that provide insights into staffing forecast and layered role needs

  • Collaborate with onshore and local stakeholders e.g Capacity Planners, Recruitment, L&D, Operations, etc. to ensure timely delivery of staffing requirements

  • Acts as a subject matter expert in footprint related consults and consider the big picture and impact to overall capacity outlook

• Schedule and Absence Management

  • Collaborate within Workforce, Operations and Functional teams in delivering business strategies that impact associate schedules (i.e. associate information update, absence and off-phone activity updates)

  • Provide support in managing associate schedules and off-phone activities in Calabrio Teleopti

  • Partake in company-wide initiatives and offer guidance based on availability and work requirements

• Access Delivery and Governance

  • Manage workload distribution, prioritization and issue escalation to ensure agent readiness via telephony and access availability

  • Provide access consultation, feasibility and assessment to enable varying intents including but not limited to workforce optimization intents, system modernization, enabling a hybrid work setup and work migration activities

• Intraday Management

  • Able to perform baseline Mission Control work and rotate between real-time monitoring and incident management as needed

  • Provide SME support and provide real-time decisions on escalations by the teams on shift; Approve and enact high impact levers as needed

  • Act as an escalation point, liaison, and communication medium to senior leadership for situations happening in real-time

  • Navigate interactions with different stakeholders across the enterprise to move a process forward, identify potential risks, and arrive at a solution

  • Serve as a process owner for any intent, workflow and governance changes that need to be pursued or implemented

• People Development.Provides sub-functional leadership to Workforce Management functions, including recommendations for hiring, coaching, mentoring, development and talent management

• Management Information.

• Risk Management

  • Leads the periodic review and update of processes, procedure, and relevant documentation with stakeholders to identify opportunity areas for operational and financial effectiveness

  • Monitors team adherence to department guidelines, compliance regulations, policies and procedures by implementing audit procedures; Ensures compliance with all applicable laws and regulations and escalate/mitigate as necessary

• Ambassador of Culture and Values.

• Process Improvement.

• Organizational Collaboration.

  • Maintains strong and collaborative partnerships across the organization, including Operations, Risk Office, Reporting, Strategy and Horizontal/Functional Teams to positively influence service delivery and customer satisfaction

  • Represents Workforce Management in different project meetings (local and domestic) through providing a consultative approach to ensure a well managed delivery

• Operational Routines.Delivers administrative tasks such as but not limited to approval of time records, volume projection, capacity planning and scheduling, associate movements, etc. Inspects data accuracy on team reporting (i.e. DID, HR roster, etc)

• May be assigned / rotated to other related sub-functions including but not limited to sub-functions within Workforce Management

• Other job-related duties that may be assigned from time to time

Basic Qualifications:

• Total of 18 months of experience in a call center operations environment

• Knowledge of call center business processes

• Strong analytical skills and has the ability to analyze data impact for large Queues and call center operations performance management data

• Results orientation with an emphasis for action, versatility, and adaptability

• Critical thinking and problem solving skills

• Strong communication skills

• Management mindset with sound judgment

• Ability to self-drive and work effectively with others

• People management skills, including team formation, collaboration, and influencing (as applicable)

Preferred Qualifications:

• Solid functional understanding of call center business processes, with in-depth knowledge of planning, scheduling, and analytical tools and applications

• 1.5 years’ experience in a call center workforce management environment

• Experience in data visualization tools such as but not limited to Tableau, Google Sheets/Slides, etc.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.