Pr Coordinator Paralegal jobs at Capital One in Philippines

Summary:

• The Commercial Client Operations (CCO) Coordinator plays a pivotal role in providing an array of services that enable us to care for the needs of our Commercial Banking clients by fulfilling client requests through email or voice channels within prescribed timelines. The requests include but are not limited to general servicing, account inquiries and maintenance, account servicing change-in signers and further account research.

• Effectively navigate back office systems to review/research incoming client requests through email or phone call, provide resolution to the client request and communicate resolution

• Maintain service levels while completing research and client requests

• Identify, analyze and provide proactive feedback to management regarding trends and areas of opportunity for process improvement. This may include process improvement and flags potential risks in accordance with company and regulatory standards, policies, practices

• Execute job duties following policies, standards and/or procedures within target turnaround times and quality levels; bring awareness to management any constraints or concerns

• Work with partners driving to root cause and identifying sustainable, repeatable solutions to ensure repeat occurrences are avoided for all clients when complaints, problems and/or issues arise

• Collaborate within and across teams and organizations to analyze and resolve client issues

• May be assigned other job-related duties from time to time

Basic Qualifications:

• 1 year experience in Commercial Banking

• College level or any equivalent work experience

• At least 1 year customer service experience or any equivalent work experience

• Problem solving skills in recommending solutions to address customer needs and expectations

• Communication skills in delivering appropriate, direct, and straightforward information

• Appropriately tailors written and verbal communications.

• Strong understanding of de-escalation techniques and the end-to-end process of servicing

Preferred Qualifications:

• Able to work autonomously – be self-sufficient and a self-starter

• Able to deliver multiple work expectations efficiently

• Ability to work independently and efficiently in a fast paced, high volume customer focus call center

• Customer orientation in understanding and listening to customer concerns

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Summary:

• As a Pr. Data Analyst, this role will leverage analytic and technical skills to innovate, build, and maintain well-managed data solutions and capabilities to tackle business problems. This role offers a unique opportunity to apply data-driven solutions in a fast-paced, risk-focused environment. The role will develop dynamic reporting, advanced analytics, and automation to provide real-time risk management and drive efficiency. This role will have the opportunity to lead multiple projects, drive strategic initiatives, and leverage cutting-edge technologies and innovative data practices to strengthen risk management strategies:

• Innovation

  • Use Open Source/Digital technologies to mine complex, voluminous, and different varieties of data sources and platforms

  • Build well-managed data solutions, tools, and capabilities to enable self-service frameworks for data consumers

  • Demonstrate ability to explore and quickly grasp new technologies to progress varied initiatives

• Business Intelligence

  • Partner with the business to provide consultancy and translate the business needs to design and develop tools, techniques, metrics, and dashboards for insights and data visualization

  • Drive analysis that provides meaningful insights on business strategies

• Data Management

  • Drive an understanding and adherence to the principles of data quality management including metadata, lineage, and business definitions

  • Work collaboratively with appropriate Tech teams to manage security mechanisms and data access governance

  • Build and execute tools to monitor and report on data quality

Basic Qualifications:

• Educational Background: Bachelor’s Degree in quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science or a related quantitative field)

• Professional Experience:

  • At least 5 years of experience performing data analytics

  • At least 3 years of experience working with at least one scripting language

  • At least 3 years of experience utilizing a business intelligence visualization tool

  • At least 3 years of experience in querying, analyzing and working with data languages and platforms

• Skills Required:

  • Scripting experience in (Python, R, Spark, and SQL)

  • Strong desire and experience with data in various forms (data warehouses/SQL, unstructured data)

  • Experience utilizing and developing within AWS services

  • Willing to work in a night shift schedule

  • Willing to work in a hybrid schedule

  • Willing to work in Alabang

Preferred Qualifications:

• Master’s Degree in a Science, Technology, Engineering, Mathematics discipline

• At least 4 years of experience coding in Python, R, Spark, or SQL

• At least 4 years of experience working within process management and improvement methodologies – Agile, Lean, Six Sigma, etc.

• At least 2 years of experience leading multiple projects

• At least 2 years of experience utilizing and developing within AWS services

• At least 2 years of experience delivering Data Governance and Data Quality Management concepts and practices within the financial services industry

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

To assist the Principal HR Specialist/Sr. Specialist in an assigned Human Resource sub-function such as HR Help Center

General Responsibilities:

● HR Help Center:

• Process associate’s concerns, inquiries and requests via Salesforce: Handles and resolves Tier 1 cases within 24 hours following quality standards of Local Work Instructions and HR Operations’ Official Playbook; Redirects and assigns Tier 2 cases to appropriate HR functions and ensures resolution within 72 hours
• Maintains the 201 personnel files
• Distributes HR documents to associates, as requested
• Acts as front-facing HR resource to associates for other HR admin requirements

■ Special Projects: Provide logistics/administrative assistance in department or organizationwide programs/events

■ People development: Discusses personal development plan with line manager and provides progress updates periodically for each performance review cycle.

■ May be assigned / rotated across related sub-functions, including but not limited to subfunctions within HR

■ Other job-related duties that may be assigned from time to time.

Basic Qualifications:

■ Educational Background: at least high school graduate

■ Skills Required:

• Good oral and written communication skills for business correspondences;
• Analytical skills;
• Customer focused
• Contact Center Experience
• Reporting skills
• Shared Services experience
• Has experience in utilizing Workday & Ticketing Tools

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Summary:

• This role will play a key part in executing robust and proactive risk management programs, partner with and influence key stakeholders to achieve business value while ensuring Finance is operating within enterprise risk management frameworks, and enable a strong culture of risk management that’s adaptable to a changing environment. This position is responsible for developing and performing independent testing of controls. This role is also responsible for providing day-to-day oversight of the Testing Team, and performing Quality Assurance reviews of their control testing to ensure testing is performed accurately and timely in adherence with the Enterprise Control Standard methodology and support FRM’s overall objective of ensuring the Finance Division maintains an effective risk and control management environment.

• Lead multiple meetings with LOBs (i.e., Kick-Off meetings to set testing expectations, walkthroughs to better understand the design and execution of controls, deliver test results to the LOBs)

• Perform control tests of Design Effectiveness and Operational Effectiveness across multiple LOBs and document test results in accordance with the Enterprise Control Standard methodology

• Be the Workstream Lead and Subject Matter Expert for the Controls and Testing Team to answer team members’ questions, attend their LOB meetings, and provide feedback through review

• Perform robust Quality Assurance reviews of team members’ control tests to ensure all test results are agreed upon and test quality is high and aligned to ERM’s Enterprise Control Standard

• Establish and maintain effective engagements with Risk Advisors and LOBs to provide business value through robust and effective assessments of the control environment

• Assess business process adherence to applicable laws, regulatory requirements, business requirements, and controls

• Understand regulatory and business process environment changes and the impact of those changes to current and upcoming tests

• Be resilient, open, and have the ability to adapt to change effectively and efficiently

• May be assigned / rotated across related sub-functions including but not limited to sub-functions

• All other job-related duties that may be assigned from time to time

BasicQualifications:

• Educational Background: Bachelor’s Degree

• Professional Experience:

  • At least 3 years of experience in Control Testing, Auditing, or a combination of these experiences

  • At least 1 year of experience in providing oversight of a team and/or performing Quality Assurance reviews

• Skills Required:

  • Understanding of the risk management framework and techniques

  • Strong research and analytical skills to gather data/information for risk and controls analysis

  • Clear written and verbal communication skills and collaborative abilities

  • Sound judgment in recommending and implementing resolutions

  • Strong critical thinking, and problem-solving skills

  • Ability to work independently and flexible to change in a fast-paced environment that requires the balancing of competing priorities

Preferred Qualifications:

• 2+ years of experience in Risk Management or Regulatory Compliance

• 2+ years of experience in the Finance Services industry

• Working knowledge of and ability to use Google Suites or MS Office applications

• Experience with Audit Firm (Big 4 companies)

• Experience in US Regulations/US GAAP

• Amenable to work in a hybrid set up

• Amenable to work in Alabang

• Amenable to work in a mid shift schedule

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.