Coordinator Commercial Client Operations jobs at Capital One in Philippines
Capital One Sr Unit Manager Operations Philippines
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Summary:
To manage an Operations sub-function of Capital One Philippines. To implement policies and to identify opportunity areas to ensure sub-functional efficiency.
To be responsible for managing a team ofsupervisors/professionals.To maintain partnerships across the organization to further the sub-function’s goals.
GeneralResponsibilities:
Operational performance. Provides periodic performance data to the Department Operations Manager by analyzing daily, weekly, and monthly performance trends; Inspects data accuracy on team reporting (i.e. DID and HR roster);
Process improvement. Conducts scheduled and random audits to ensure compliance with all applicable laws and regulations; Identifies opportunity areas and implements strategies in collaboration with other stakeholders to improve process and customer service delivery
People development (if applicable). Provides sub-functional leadership to a team ofsupervisors/professionals,including recommendations for hiring/termination, approval of time records, schedule adherence, deployment, mentoring, performance review, pay recommendations and administrative decisions; regularly conducts focus group discussions on employee concerns
Organizational collaboration. Maintains strong and collaborative partnerships across the organization, including HR, Ops Desk, CRE, to positively influence service delivery and customer satisfaction
May be assigned / rotated across other related sub-functions including but not limited to sub-functions withinOperations:
Back Office Processing (Non-Voice Operations): Manages sub-functional team handling case works to manage and resolve credit bureau scores disputes, anti-money laundering and fraud alerts, and/or specialty operations processes.
Collections: Manages sub-functional team handling inbound and outbound calls to manage and resolve delinquent accounts
Fraud/ Disputes: Manages sub-functional team handling inbound and outbound calls to identify, investigate and resolve fraudulent activities
Servicing: Manages sub-functional team handling inbound calls to manage and resolve credit card concerns
Vendor Management (Supplier Partner Operations): Serves as a point of contact and relationship manager between supplier and Capital One
Customer Protection Resolution (CPR): Manages sub-functional team handling inbound calls from Bank customers to support fraud and claims needs.
Other job-related duties that may be assigned from time to time
BasicQualifications:
Two (2) years college level education or equivalent work experience
3 years’ experience in a call center operations environment, with 2 years in a managerial capacity
Knowledge of call center business processes
Analytical skills for decision-making and performance evaluation
Communication skills for written and verbal business correspondences
People management skills, including team coaching and collaboration
Proficiency in Microsoft programs and Google Suite
Amenable to work in a hybrid setup
- Amenable to work in Alabang
- Amenable to work in a night shift schedule
PreferredQualifications:
College graduate
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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Capital One Sr Operations Representative Philippines
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- Training: Completes and passes assessment of the required web-based training (WBT) within timelines to prevent
potential job risks
Qualifications:
- High School (Old Curriculum) or Sr. High School Graduate (K-12)
- Fluent in English and excellent conversational skills
- Must be willing to work in Alabang, Muntinlupa City
- Must be willing to work on shifting schedules primarily during Night Shift
- Must be willing to work in an office based setup
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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Capital One Coordinator Commercial Client Operations Philippines
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Summary:
The Commercial Client Operations (CCO) Coordinator plays a pivotal role in providing an array of services that enable us to care for the needs of our Commercial Banking clients by fulfilling client requests through email or voice channels within prescribed timelines. The requests include but are not limited to general servicing, account inquiries and maintenance, account servicing change-in signers and further account research.
Effectively navigate back office systems to review/research incoming client requests through email or phone call, provide resolution to the client request and communicate resolution
Maintain service levels while completing research and client requests
Identify, analyze and provide proactive feedback to management regarding trends and areas of opportunity for process improvement. This may include process improvement and flags potential risks in accordance with company and regulatory standards, policies, practices
Execute job duties following policies, standards and/or procedures within target turnaround times and quality levels; bring awareness to management any constraints or concerns
Work with partners driving to root cause and identifying sustainable, repeatable solutions to ensure repeat occurrences are avoided for all clients when complaints, problems and/or issues arise
Collaborate within and across teams and organizations to analyze and resolve client issues
May be assigned other job-related duties from time to time
Basic Qualifications:
1 year experience in Commercial Banking
College level or any equivalent work experience
At least 1 year customer service experience or any equivalent work experience
Problem solving skills in recommending solutions to address customer needs and expectations
Communication skills in delivering appropriate, direct, and straightforward information
Appropriately tailors written and verbal communications.
Strong understanding of de-escalation techniques and the end-to-end process of servicing
Preferred Qualifications:
Able to work autonomously – be self-sufficient and a self-starter
Able to deliver multiple work expectations efficiently
Ability to work independently and efficiently in a fast paced, high volume customer focus call center
Customer orientation in understanding and listening to customer concerns
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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Capital One HR Coordinator Help Center Philippines
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To assist the Principal HR Specialist/Sr. Specialist in an assigned Human Resource sub-function such as HR Help Center
General Responsibilities:
● HR Help Center:
- Process associate’s concerns, inquiries and requests via Salesforce: Handles and resolves Tier 1 cases within 24 hours following quality standards of Local Work Instructions and HR Operations’ Official Playbook; Redirects and assigns Tier 2 cases to appropriate HR functions and ensures resolution within 72 hours
- Maintains the 201 personnel files
- Distributes HR documents to associates, as requested
- Acts as front-facing HR resource to associates for other HR admin requirements
■ Special Projects: Provide logistics/administrative assistance in department or organizationwide programs/events
■ People development: Discusses personal development plan with line manager and provides progress updates periodically for each performance review cycle.
■ May be assigned / rotated across related sub-functions, including but not limited to subfunctions within HR
■ Other job-related duties that may be assigned from time to time.
Basic Qualifications:
■ Educational Background: at least high school graduate
■ Skills Required:
- Good oral and written communication skills for business correspondences;
- Analytical skills;
- Customer focused
- Contact Center Experience
- Reporting skills
- Shared Services experience
- Has experience in utilizing Workday & Ticketing Tools
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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Capital One Fixed Term Associate - HR Coordinator Philippines
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- Recruitment :
- Performs end-to-end activities in the selection process:
- Conducts phone screening
- Does front desk administration by entering candidate information into Taleo database
- Interviews candidates for entry-level positions
- Administers language and online assessments
- Conducts job offers and handles background checks of candidates
- Coordinates with internal stakeholders for recruitment requirements and evaluate the recruitment process
- Participates in other sourcing strategies such as joining job fairs and other offsite events
- Performs end-to-end activities in the selection process:
Personal Development: Discusses personal development plan with line manager and provides progress updates periodically for each performance review cycle
- Educational Background : College graduate preferably in Psychology, Business Administration, or other related course
- Professional Experience : None required
- Skills Required :
- Good oral and written communication skills for business correspondences
- Analytical skills
- Customer focus
- Amenable to work in a hybrid setup
- Amenable to work in Alabang
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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Capital One Fixed Term Associate - Pr HR Coordinator Total Rewards Philippines
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● Assist, manage and help ensure day-to-day operations, meet standards and achieve goals in assigned functional area of Human Resources
Total Rewards
Support over-all Total Rewards Strategy
Compensation:
Create and process Payroll Credit requests for site awards (ex: COTG, Site awards, R&R, and others) in accordance with PCRF and award guidelines
Validate and approve Site PCRFs such as LOB R&R, NRRF, Queue Allowances, Completion Bonus, and endorse for approval to Finance and processing to Payroll
Monitor R&R Bi-weekly PCRF reminders, track submissions, provide MOR R&R Data request
Collaborate with HRBP for job description audit and update in Workday; Create and update job description in Workday
Benefits:
Support for Webinar events such as program flow and deck preparation, hosting, synthesizing of questions
Wellness Programs Support
Monitor and update the Wellness Programs Tracker
Prepare the monthly program report for the Safety and Health Committee
Assist in annual report preparation
Rewards & Recognition:
Process Service Awards validation for Payroll (Tenure Based Award Incentive), printing of letters, procurement intake, congratulatory email notification to associates as well as releasing schedule of plaques, coordination of sorting/inventory of plaques with WPS
Perform validation and preparation of nominations/deck for Alabang Applause and ROLE (google forms, request validation from AR, and consolidating final list of winners)
Collaborate with Comms Team for actual COTG events/celebration
PR/PO/RFP processing, Accrual Submission
Overall Total Rewards Support:
TR merchandise inventory and monitoring (Monitoring, Inventory, Releasing of raffle items, materials, etc. for Total Rewards Activities)
Coordinate and schedule TR meetings (as needed)
Prepare site-wide communications drafts
Periodic Market Scanning
LWI preparations
Request additional PTO and L&D course for promotion, Procurement Intake, Purchase Order
Represent TR in Refreshers, ICON, among others
Other tasks that may be assigned from time to time
● Preferably College Degree
●At least 6 months related Total Rewards experience
● Analytical Thinking
● Proficiency in Excel
● Time Management Skills
● Results-focus and Detail-oriented
● Strong collaboration and customer-orientation for both external and external customers
● Flexibility in handling various tasks assigned
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
These jobs might be a good fit
Capital One Sr Operations Representative - Disputes Fraud Philippines
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Account Servicing.Listens attentively to customers in order to address issues / questions responsibly; Updates account information, as requested by the customer; Transfers the customer to the appropriate department, as needed
Functional Knowledge.Displays expertise in product and service knowledge; Understands and adheres to company policies and procedures.
Training.Completes and passes assessment of required trainings within timelines to prevent potential job risks
Will be assigned to:
Basic Qualifications:
High School Graduate
Communication skills in delivering appropriate, direct, and straightforward information.
Customer orientation in understanding and listening to customer concerns
Problem solving skills in recommending solutions to address customer needs and expectations
Strong attention to detail and good judgment
Ability to handle difficult calls and sensitive information
Team-player
Computer-literate
Willing to be trained
Preferred Qualifications:
1 year of experience in banking industry preferred for Fraud and Disputes Operations
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
These jobs might be a good fit
Summary:
To manage an Operations sub-function of Capital One Philippines. To implement policies and to identify opportunity areas to ensure sub-functional efficiency.
To be responsible for managing a team ofsupervisors/professionals.To maintain partnerships across the organization to further the sub-function’s goals.
GeneralResponsibilities:
Operational performance. Provides periodic performance data to the Department Operations Manager by analyzing daily, weekly, and monthly performance trends; Inspects data accuracy on team reporting (i.e. DID and HR roster);
Process improvement. Conducts scheduled and random audits to ensure compliance with all applicable laws and regulations; Identifies opportunity areas and implements strategies in collaboration with other stakeholders to improve process and customer service delivery
People development (if applicable). Provides sub-functional leadership to a team ofsupervisors/professionals,including recommendations for hiring/termination, approval of time records, schedule adherence, deployment, mentoring, performance review, pay recommendations and administrative decisions; regularly conducts focus group discussions on employee concerns
Organizational collaboration. Maintains strong and collaborative partnerships across the organization, including HR, Ops Desk, CRE, to positively influence service delivery and customer satisfaction
May be assigned / rotated across other related sub-functions including but not limited to sub-functions withinOperations:
Back Office Processing (Non-Voice Operations): Manages sub-functional team handling case works to manage and resolve credit bureau scores disputes, anti-money laundering and fraud alerts, and/or specialty operations processes.
Collections: Manages sub-functional team handling inbound and outbound calls to manage and resolve delinquent accounts
Fraud/ Disputes: Manages sub-functional team handling inbound and outbound calls to identify, investigate and resolve fraudulent activities
Servicing: Manages sub-functional team handling inbound calls to manage and resolve credit card concerns
Vendor Management (Supplier Partner Operations): Serves as a point of contact and relationship manager between supplier and Capital One
Customer Protection Resolution (CPR): Manages sub-functional team handling inbound calls from Bank customers to support fraud and claims needs.
Other job-related duties that may be assigned from time to time
BasicQualifications:
Two (2) years college level education or equivalent work experience
3 years’ experience in a call center operations environment, with 2 years in a managerial capacity
Knowledge of call center business processes
Analytical skills for decision-making and performance evaluation
Communication skills for written and verbal business correspondences
People management skills, including team coaching and collaboration
Proficiency in Microsoft programs and Google Suite
Amenable to work in a hybrid setup
- Amenable to work in Alabang
- Amenable to work in a night shift schedule
PreferredQualifications:
College graduate
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
These jobs might be a good fit
