Outsource Operations Team Lead jobs at Buildots in Israel, Tel Aviv-yafo

About the Role:

is seeking a highly experienced and technicalto optimize and enhance our Salesforce platform. This role is crucial for translating complex business requirements into efficient, scalable technical solutions and maintaining seamless data flow across our integrated applications.

System Design & Process Optimization:

• Collaborate with business stakeholders to gather, analyze, and document complex business requirements.
• Design, recommend, and implement scalable, best-practice Salesforce solutions to streamline business processes.
• Serve as the platform expert, advising on how to best leverage Salesforce capabilities for maximum efficiency.

Configuration, Automation, and Customization:

• Design and implement advanced automation solutions.
• Develop custom objects, fields, formula fields, page layouts, record types, and validation rules.
• Manage sandbox environments, data deployments, and the release management process.
• Perform all standard administrative tasks including managing user roles, profiles, permission sets, sharing rules, and security settings.

Integration and Data Management:

• Design, configure, and maintain robust integrations between Salesforce and external business applications such as Slack, Outreach, and Hubspot .
• Develop and manage complex data integrations using dedicated iPaaS tools, with specific experience in Workato .
• Work with APIs and integration tools to ensure reliable and secure data flow between systems.

Quality Assurance (QA) and Support:

• Develop and execute detailed test plans for all new features, configurations, and integrations to ensure system stability.
• Provide advanced-level support and troubleshooting for complex technical issues, serving as a primary escalation point.
• Create and maintain detailed system documentation, including design specifications and process maps.

Requirements:

• Experience: 2 years of hands-on experience as a Salesforce Administrator or Systems Administrator, managing an enterprise-level Salesforce instance.
• Automation Expertise: Expert proficiency in building complex automation using Salesforce Flow .
• Integration Tool Experience: Proven, hands-on experience with the Workato integration platform, or similar iPaaS tools, to connect Salesforce with other applications.
• Technical Skills: Proficiency in configuring the Salesforce platform, including declarative tools and the data model.
• Custom Code: Familiarity with Apex, Visualforce, and LWC sufficient for troubleshooting, performing minor modifications, and collaborating effectively with developers.
• Application Integration: Demonstrated success in integrating Salesforce with sales, marketing, and communication platforms like Outreach, Hubspot, and Slack .
• Data Management: Strong understanding of data security, data modeling, and governance.

If you don’t meet every single requirement, we still encourage you to apply. Your unique experiences, skills, and passion may be exactly what we’re looking for.

*By submitting your application, you agree that Buildots will process your personal data in accordance with .

Our DevOps Engineer will manage our software production, ensuring stability, scalability, and efficiency.

Responsibilities

• Manage our DTAP environments including troubleshooting and resolving issues as needed
• Continuously improve and evolve our infrastructure and tools to meet the changing needs of our products and teams
• CI/CD Ownership: Design, build, and maintain robust CI/CD pipelines to enable rapid and reliable deployment cycles across multiple services and environments.
• Plan and implement tools to help our company's efficiency and productivity using data-driven decision making
• Collaborate with cross-functional teams (including engineering, research, and operations) to identify and prioritize opportunities for process improvements.
• Carry tasks end-to-end, from design to deployment, and take full ownership
• Security & Compliance: Ensure infrastructure and processes adhere to best practices for security, monitoring, and compliance.
• Mentorship & Leadership: Lead by example, mentor team members, and foster a culture of innovation, ownership, and continuous improvement.
• Drive observability initiatives by defining and implementing logging, metrics, and tracing strategies to improve incident response and system understanding.

Must-Have Experience

• Experience in DevOps engineering for at least 3 years
• 2+ years of experience leading DevOps teams, with proven ability to guide, mentor, and grow engineers.
• Proven Kubernetes (K8s) expertise: deploying, managing, and scaling workloads in production environments.
• Experience in writing and maintaining CI/CD solutions (ArgoCD & Jenkins are an advantage).
• Extensive experience with cloud computing platforms (e.g. AWS, Azure, GCP)
• Proficiency in programming languages such as Java, Python, or C++
• Experience with IaC such as Terraform, Pulumi, etc.
• Solid understanding of containerization and orchestration tools – Kubernetes, Docker, Helm.
• Strong focus on system observability – experience with monitoring, logging, and alerting tools like Prometheus, Grafana

Leadership & Collaboration

• Demonstrated success leading DevOps teams for 2+ years, including setting technical direction, hiring, mentoring, and promoting engineering best practices.
• Ability to work closely with R&D teams, architects, and security engineers to align infrastructure with product goals.
• Strong communication skills and bias toward automation and simplification.

Additional Nice-to-Haves

• Prior experience as a software developer (especially backend) is a plus.
• Experience with security best practices and compliance (e.g. SOC2).
• Familiarity with service mesh, GitOps workflows, and zero-downtime deployments.
• Understanding of cost optimization practices in cloud environments.
• Knowledge of event-driven systems and message brokers (Kafka, SQS, RabbitMQ).

What You’ll Do:

• Full commercial and operational accountability for international suppliers
• Managing and mentoring a local team overseeing outsource operations
• Designing and optimizing data analysis workflows
• Defining metrics, tracking KPIs, and driving continuous improvement
• Implementing new annotation tools and maintaining data guidelines

Requirements:

• 5+ years of relevant experience in outsourcing/data operations management
• Managerial Experience - Proven leadership of Outsource operations (including OUtsource managers)
• Excellent analytical, organizational, and problem-solving abilities
• Strong communication and stakeholder management skills
• Experience in data annotation
• Fluent English

Drive operational strategy and efficiency

• Develop and maintain core operating principles while identifying and addressing inefficiencies in workflows, systems, and processes to support scalability and cross-functional alignment.

Drive execution of company priorities

• Translate strategic goals into clear plans and ways of working, ensuring teams are focused, coordinated, and delivering on objectives.

Manage cross-functional initiatives

• Oversee high-impact projects that span multiple departments, ensuring alignment, resourcing, and timely execution.

Define and track performance metrics

• Partner with leadership to establish KPIs and reporting processes that provide visibility into progress and inform decision-making.

Support organizational cadence and governance

• Design and run planning cycles, business reviews, and key rituals to drive accountability and focus across the company.

Requirements

• Bachelor’s degree in Business, Operations, or a related field.
• 7+ years of BizOps experience , ideally in a company that went through a significant scale up process.
• 2+ years of leadership/senior experience.
• Proven track record of managing complex projects across multiple departments.
• Proven experience influencing, leading and getting things done.
• Hands-on experience with defining, tracking, and reporting on KPIs and company-wide initiatives.
• Exceptional organizational skills, with the ability to manage multiple priorities and stakeholders.
• Superb communication skills – ability to communicate complex subjects to different audiences, making them engaged and driving delivery.
• Analytical mindset with experience in data-driven decision-making.
• Proficient in tools like Excel, Google Sheets, Salesforce, project management software (e.g., Asana, Jira), and BI tools (e.g., Tableau, Power BI).
• Detail-oriented and comfortable working with ambiguity in a fast-paced, rapidly changing environment.

What You'll Do:

• Lead, mentor, and grow a talented frontend engineering team, fostering an environment of innovation, technical excellence, and continuous growth.
• Stay hands-on with development, working with React and TypeScript to build sophisticated user interfaces for interacting with complex data such as 360 videos, images, 2D floor plan maps, 3D models, and extensive data grids.
• Collaborate daily with Product Managers, Designers, and Backend Engineers, ensuring alignment and efficient delivery of high-quality solutions.
• Take active responsibility for hiring, training, and team-building activities to scale and enhance team capabilities.
• Represent the frontend team in cross-functional discussions and planning meetings, ensuring technical considerations are effectively communicated.

Requirements:

• 5+ years of frontend engineering experience, including substantial hands-on experience with React and TypeScript.
• Experience leading teams, mentoring developers, or managing significant projects. We're also open to exceptional senior engineers with strong informal leadership experience ready to step into their first formal management role.
• Passion for solving complex technical problems, combined with excellent communication skills and strong technical intuition.
• A collaborative, empowering leadership style that inspires and develops others.

Nice to Have:

• Full-stack experience, particularly with Python and server-side technologies.
• Previous experience in dynamic, fast-paced startup environments.

What You'll Do:

• Lead, mentor, and grow a talented frontend engineering team, fostering an environment of innovation, technical excellence, and continuous growth.
• Stay hands-on with development, working with React and TypeScript to build sophisticated user interfaces for interacting with complex data such as 360 videos, images, 2D floor plan maps, 3D models, and extensive data grids.
• Collaborate daily with Product Managers, Designers, and Backend Engineers, ensuring alignment and efficient delivery of high-quality solutions.
• Take active responsibility for hiring, training, and team-building activities to scale and enhance team capabilities.
• Represent the frontend team in cross-functional discussions and planning meetings, ensuring technical considerations are effectively communicated.

Requirements:

• 5+ years of frontend engineering experience, including substantial hands-on experience with React and TypeScript.
• Experience leading teams, mentoring developers, or managing significant projects. We're also open to exceptional senior engineers with strong informal leadership experience ready to step into their first formal management role.
• Passion for solving complex technical problems, combined with excellent communication skills and strong technical intuition.
• A collaborative, empowering leadership style that inspires and develops others.

Nice to Have:

• Full-stack experience, particularly with Python and server-side technologies.
• Previous experience in dynamic, fast-paced startup environments.

Project Management & Support

• Assist the VP of Business Operations in managing cross-departmental initiatives and projects.
• Support the planning and execution of key initiatives to ensure they are aligned with company priorities and are on track.
• Collaborate with stakeholders to ensure project timelines are met and any roadblocks are addressed.

KPIs & Metrics Management

• Help track and manage key performance indicators (KPIs) and metrics that align with company objectives.
• Work with teams to define relevant metrics, establish measurement methods, and set reporting processes.
• Regularly update and monitor KPIs to ensure alignment with business goals and report on progress.

Stakeholder Coordination & Communication

• Coordinate with cross-functional teams to ensure alignment on key initiatives and business objectives.
• Provide regular updates on project status and performance to ensure stakeholders are informed.
• Assist in facilitating meetings and follow-up actions to maintain focus on ongoing priorities.

Process Improvement & Operational Efficiency

• Identify opportunities to streamline processes and improve operational efficiency across departments.
• Support the implementation of process improvements and help drive continuous optimization of workflows.

Reporting & Presentation Support

• Assist in creating and maintaining dashboards, reports, and presentations to track the progress of key initiatives and KPIs.
• Help compile data into clear and actionable reports for stakeholders, including senior leadership.
• Support the creation of presentations and updates for executive-level meetings.

Requirements

• At least 1 year of experience as a Business Operations Manager, Project Manager, or similar role in a fast-paced, high-growth startup environment.
• Proven track record of managing complex projects across multiple departments.
• Hands-on experience with defining, tracking, and reporting on KPIs and company-wide initiatives.
• Strong project management skills with a focus on delivering results on time and within scope.
• Exceptional organizational and communication skills, with the ability to manage multiple priorities and stakeholders.
• Analytical mindset with experience in data-driven decision-making.
• Proficient in tools like Excel, Google Sheets, project management software (e.g., Asana, Jira), and BI tools (e.g., Tableau, Power BI).
• Detail-oriented and comfortable working with ambiguity in a fast-paced, rapidly changing environment.
• Bachelor’s degree in Business, Operations, or a related field (preferred but not required).