Field Clinical Specialist Ep Zona Centro jobs at Boston Scientific in Spain, Madrid

About the role

will promote and support company products, especially Farapulse and Opal HDx, plus other products in electrophysiology, through education of current & potential customers by providing clinical education for routine issues. Responsible for the day-to-day field execution and clinical-technical support.

Your responsibilities will include:

• Commercial Support: Under close supervision, serve as primary resource for clinical support consisting of supporting physicians performing arrhythmia cases in the electrophysiology lab with our systems.
• Assist in the education of customers on the merits and proper clinical usage of company products by participating in presentations and demonstrations to keep all customers abreast of the latest BSC products.
• Team up with Sales Rep to meet existing and potential clients (e.g., physicians, physician office groups at hospitals) to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how company products can help them to achieve their goals.
• Collaborate with Sales Rep to elaborate clinical and technical support documentation for Tenders.
• Start developing business relationships with hospital personnel (e.g., through casual conversation, meetings, participation in conferences).
• Respond to customer needs and complaints regarding products and service by developing creative and feasible solutions working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.
• Clinical Trial Support: Managing and providing technical support for clinical trial activity within assigned territory by supporting the site authorization process and study procedures as defined in the clinical investigational plan.
• Providing initial and continuous training, education and support for clinical center personnel on clinical trial protocol, clinical process, products and features under investigation, and procedures involving those products and features.

What are we looking for in you?

• Native speaking level or proficiency in Spanish and good English level (B2 or higher)
• 2-3 years of experience in EP; CRM experience will also be deemed valuable
• Commercial attitude
• Good communication skills
• Team player
• Empathy and ability to relate with different stakeholders
• Eager to learn and to develop on the leadership side
• Willingness to travel when needed and ready to drive daily

What we can offer to you:

• Very dynamic environment with career development opportunities
• Entering in a tech-high and growing market
• Be trained in the most disruptive technologies
• Permanent contract
• Base salary + incentives
• Company car
• Company benefits
• Autonomy

Spain, Zona Centro

Madrid, Spain (hybrid working schedule – 3 days in the office per week + 2 days working from home per week).

What your role will look like:

Here’s a glimpse of what you’ll be doing:

• Analyze pricing data and identify gaps, and then work with tender offices, sales, and marketing to close them.
• Proactively improve deal design in collaboration with sales teams.
• Help shape and track price performance through monthly reviews and reporting forums.
• Identify opportunities to improve price consistency, product mix, rebate configuration, and value-based pricing approaches.
• Support pricing tool implementation and rollout in collaboration with our EMEA Pricing Center of Excellence.
• Prepare and present pricing reports for monthly and quarterly business reviews and help local teams understand and act on the findings.

As a Pricing Specialist in the Rhythm Management EMEA team, you’re not just running reports -This role is fast-paced, people-focused, and strategic—you’ll spend as much time influencing commercial decisions as you will refining models, with a strong sense of ownership and a clear impact on the business.

What are we looking for in you:

We’re not looking for someone who ticks every box - we’re looking for someone who is eager to grow, contribute, and challenge the status quo. Continuous improvement is at the heart of this role, and on a day-to-day basis you will be proactively working with sales and marketing to achieve amazing results. That said, you’ll likely thrive in this role if you:

• Bring a solid foundation (around 3 years) with relevant experience in pricing, commercial excellence, or sales operations in MedTech, healthcare, or life sciences .
• Are analytical, data-savvy, and detail-oriented , with a strong grasp of pricing strategy and execution.
• Communicate like a pro: You can an communicate complex ideas simply and clearly: whether it’s in Excel, PowerPoint, or a cross-functional meeting. You feel confident in influencing and challenging sales and marketing leaders on commercial topics.
• Are fluent in English & Spanish – any additional European language is a plus.
• Enjoy working across borders, cultures, and functions and know how to build partnerships across the business.
• Know your way around reporting tools like Tableau (a plus, not a must).

What we offer you:

Here’s what that looks like in practice:

• A flexible, hybrid working model with strong support for work-life balance.
• Vacation days, plus additional wellness and family-focused benefits.
• Generous parental leave and healthcare contributions.
• Access to a wide range of development opportunities, mentorship, and internal career moves.
• A diverse, people-first culture that has earned us recognition as a Best Place to Work and Top Employer for Diversity .

New Cardio Graduate Foundation Training Program

Successful candidates will be offered a 12 month fixed term contract, where they will learn and expand experiences in the New Cardio field from our trained Sales and Support Representatives in a live environment. This will give you a first-hand insight into the commercial world of Healthcare outside of a University setting. You will develop many competences while preforming in a professional work situation.

This role will be based around Madrid and will require daily travel throughout the region.

Key Responsibilities:

• Participate in learning and training events to develop product knowledge, clinical and commercial skills.
• Become certified as a subject matter expert on a designated franchise product area.
• Accompany a Field Coach to learn about working in a clinical setting
• Interact with Healthcare professionals and patients in clinical interventions
• Plan and deliver daily interventions with clinicians
• Educate clinicians on a product franchise
• Commercially promote a product franchise
• Contributes to the preparation and production of presentations and reports by using word processing, spreadsheets, and other computer programs.
• Conducts her/himself as a regular full-time member of the staff by accepting and adhering to BSC's rules and regulations and by engaging in professional and personable conduct at all times with staff and customers. The Graduate is also obligated to comply with any confidentiality and professional policies established by Boston Scientific.

Profile Requirements:

• Be a recent Bachelors or Masters graduate (2024/2025) with a Biomedical, Scientific Degree or Nursing qualification covering elements of the Heart/Cardio etc.
• Be fluent in English and Spanish (C1)
• Have planning, time management, strong communication and presentation skills.
• Have completed a placement within a clinical, hospital or similar setting.
• Be computer/technically savvy.
• Have a desire to learn, be coached and develop within a commercial setting.
• Be willing to travel across the Spain or Europe and be away for up to a week at a time.
• Hold a current driving license

We will be running a recruitment process that will include a telephone interview and then if selected a virtual Assessment interview.

If you’re looking to move into the Medical Device Industry after finishing University, then apply for our New Cardio Graduate Training Program today.

YOUR AREA OF RESPONSIBILITY

• Support for implantations and follow-up examinations for WATCHMAN ( our new generation left atrial appendage closure (LAAC) device, after careful training in the region mentioned

• Primary contact for customers, physicians, and medical staff for technical and product-related questions

• Expansion and maintenance of our customer relationships

• Product-related support from our sales team and the study department

• Close cooperation with sales and customer service to improve service quality

• Development of therapy-specific market knowledge in the mentioned region in close cooperation with the specialist departments

• Discussion of the clinical study situation & suitable patient indications for atrial appendage closure with medical professionals

YOUR PROFILE

• A successfully completed degree in medical technology or a comparable course of study or successfully completed training as a nurse with appropriate professional experience

• First relevant professional experience, preferably in the cath lab or operating room

• Strong customer and patient orientation as well as willingness to take responsibility

• Contact strength and reliability

• Spanish language skills at native speaker level as well as good written and spoken English

• Flexibility, e.g. in the sense of willingness to travel in the region mentioned

• Self-management & willingness to help shape change

Your development and responsibilities will also evolve in:

• Grow Watchman therapy awareness through education to fill the patient funnel within assigned accounts, consisting of identifying patient pathways from referring physician, creating pull-through strategies to ensure implantation, identifying opportunities in the process such as operational efficiencies, capacity, and patient pipeline.

• Conduct program development and follow-up activities within the community setting and create a pathway for referrals for the implanting account. Build and nurture relationships with the referring physicians, implanting account, implanter, nursing staff and coordinators.

• Develop and enhance these relationships through therapy awareness activities, routine customer visits, product demonstrations, educational programs, procedural observation, trade show participation and problem resolution.

• Develop and execute a strategic territory business plan within an assigned geography.

• Become the expert regarding Atrial Fibrillation disease state, LAAC and anticoagulation market.

• Utilize marketing and healthcare solutions resources created to facilitate growth of LAAC awareness.

• Work closely with the Sales Management team in evaluating business conditions. Prepare and submit reports to Sales Management by analyzing and compiling data, projections, and other relevant information.

What's in it for you - WHY BOSTON SCIENTIFIC?

• Flexibility and trust: We live hybrid or remote workplace models (depending on the role) and allow our employees a great deal of flexibility to reconcile work and private life due to our trust-based working hours.

• Growth: From day one, we focus on your development through mentoring, coaching and training. In this way, we promote your potential and continuously support you in your further development.

• Exciting initiatives: Experience it with us and take part in our Employee Resource Groups such as "EmpowHer", "Pride", "Young Professionals Network" and "Faces for all races".

• Diversity: Work for a Pride-certified company where everyone's voice is heard.

• Health is very important to us: Train in our stylish gym directly in the office and use our free personal trainer.

• Innovation: Work for the market leader in various areas of global medical technology and work with us on the goal of improving people's lives every day.

• Monetary benefits: We offer you a performance-oriented and appreciative remuneration package as well as a holiday bonus.

• (For field service: Company car: With your company car, you stay mobile – both professionally and privately.)

• Joint successes: As a team, we achieve success, promote strengths and master challenges. Celebrating together is not neglected with us!

Your responsibilities will include:

• Direct and manage field service team and manage organization for achievement of supply chain and commercial business objectives and goals.
• Fosters a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.
• Support strategic direction for key capital equipment activities. Align efforts across supply chain and business / division objectives and act as liaison to advocate and communicate overall strategy through the field service team.
• Partner and align with divisional leadership on strategic priorities and key initiatives for capital, sales process, and customer engagement.
• Builds strong partnerships with country business leads for Capital Equipment to ensure effective service operations to support their respective businesses consistent with agreed Service level agreements and agreed KPIs.
• Establish structure, processes, and procedures to assure comprehensive quality system compliance across field service team.
• Assist with Divisional commercial support: selling activities support driving alignment of service and commercial strategies.
• Support QBR process with divisions to review service performance and discuss trends.
• Connect with counterparts globally to support divisional service initiatives.
• Partner with divisional leadership to oversee new product development and introduction. Champion improvements in business processes to increase the effectiveness of their implementation across field service.
• Continually evaluate, improve, and implement changes to assure customer-centric field service focus. Create balanced performance environment addressing customer satisfaction, employee satisfaction and achievement of productivity and revenue-expense goals.
• Responsible for management of field service budget and budgeting process and track/forecast headcount needs with a rapidly changing install base portfolio.
• Create a high-performance culture with a focus on continuous improvement to continuously improve customer experience while maintaining key cost and efficiencies goals.
• Maintain strong working relationships with external customers and internal sales, marketing and engineering management, and international counterparts.
• Monitor and analyze service metrics to identify areas for improvement and implement corrective actions.
• Manage escalations and complex service issues, providing solutions and support to field service teams.
• Collaborate with HR to recruit, onboard, and retain top talent in the field service team.

What we're looking for:

• BS/BA with a concentration in Science & Technology, Business and/or Engineering required.
• Demonstrated (7- 10 years) progressive service and field service leadership experience.
• Demonstrated customer facing or customer supporting experience – both internal and external customers.
• Demonstrated experience in managing teams using cloud-based service and team management technologies (e.g., ServiceMax,ServiceBoard,SFDC).
• 5-7 years of people management experience required.
• Experience managing a remote team preferred.
• Excellent communication skills, with ability to communicate effectively with all levels of the organization.
• Strong business acumen and ability to create and maintain commercial partnerships.
• Strong problem skills required including lean or Six Sigma expertise.
• Highly adaptable, flexible, and willing to accept new ideas, processes, and procedures.
• European travel up to 20% required.
• Knowledge of regulatory compliance and quality assurance standards.
• Fluency in English.
• Proficiency in multiple languages, especially European languages.
• Ability to mentor and develop team members.