Technical Support Specialist English & Italian Speaking jobs at Boston Scientific in Netherlands

Purpose Statement:

Povides leadership and technical guidance to Process Development staff through the management of project teams, technology or specialised function. Function leader for the innovation, design, development and implementation of manufacturing processes, procedures, tooling and equipment for the production and transfer of medical devices. Devotes a portion of time to managerial, leadership, and staff development responsibilities.

Job Responsibilities:

• Provides guidance and training to staff, assists subordinates in attaining career goals, motivates individuals to achieve results, and recruits and maintains a high-quality staff.
• Assists in and/or develops departmental budgets, monitors spending, and ensures that they meet divisional requirements. Participates in periodic business reviews.
• Assists in and/or determines appropriate staffing levels, schedules and resources. Works with functional and divisional management to understand priorities and plans resources and time allocation accordingly.
• Prioritizes and manages execution of multiple department or NPD projects.
• Manages project functional deliverables and ensures technical excellence for new product development.
• Maintains and enhances cross-functional team relationships and works cross-functionally in identifying and resolving engineering/development issues.
• Supports new product success, from divisional project planning through to production launch at the manufacturing site
• Develops departmental metrics and objectives and monitors progress.
• Executes the functional deliverables associated with the PDP/TDP, Project Management, and Quality Systems.
• Ensures visibility and closure of process issues (e.g., capacity, cost, capability, etc.) per NPD milestones.
• Evaluates external technologies and strategically identifies opportunities to implement them internally.
• Supports staff development through a commitment to mentoring and technical leadership.
• Supports the development and implementation of processes that are capable to Six-Sigma level, are optimized using Born Lean tools, and are compliant with all quality / regulatory requirements
• Supports the development and implementation of capital equipment that ensure balance between optimizing site technical capabilities / ROI and include the necessary maintenance procedures to ensure process control
• Collaborates closely with R&D functional peers to ensure that Design for Manufacturability is a key consideration in all product and process design steps

Job Requirements:

• Candidate required to proses at Bachelor Degree or master's in engineering.

• At least 10~12 years of manufacturing and/or process development experience.

• Has proven experience in direct report supervision, functional management, project management, and budgeting.
• Skills: Process development, process improvement, statistical analysis, lean manufacturing, process validation.

at Boston Scientific, you will play a key role in ensuring the reliable operation, maintenance, and commissioning of all building installations. This position involves managing technical building systems, coordinating with both internal stakeholders and external vendors, and supporting the integration of new facilities into ongoing operations. You will contribute to a high-performing and collaborative work environment committed to innovation, safety, and sustainability.

Building installations

• Manage and maintain electrical installations (E-installations)

• Oversee HVAC systems to ensure optimal performance and comfort

• Supervise plumbing systems, ensuring functionality and compliance

• Maintain and monitor compressed air systems

Planning / maintenance software (BM RAM)

• Develop and manage maintenance and operational planning

• Coordinate tasks and schedules with internal teams and external contractors

• Monitor progress of ongoing projects and maintenance work

• Close work orders upon completion, ensuring all documentation is accurate

Commissioning

• Support and oversee commissioning activities for new building installations

• Ensure systems are tested, documented, and handed over according to specifications

• Collaborate with project teams to ensure a smooth transition from project to operation

Operations and compliance

• Communicate with engineers, technicians, and supervisors to provide up-to-date maintenance status

• Liaise with external vendors as needed for technical support and services

• Determine the priority of incoming problem calls and assign maintenance work orders accordingly

• Perform and monitor all equipment status changes, including new equipment registration and tracking

• Enter, update, and maintain equipment configurations for compliance

• Ensure maintenance technicians complete assigned PMs, work orders, and calibrations

• Generate and monitor overdue PMs, calibrations, and work orders

• Create equipment serial numbers for all new equipment and software

• Develop and maintain multi-year maintenance plans to ensure long-term operational reliability

• Partner with EH&S to ensure maintenance activities meet safety and regulatory standards

• Drive initiatives to improve energy efficiency and sustainability of technical systems

Required qualifications:

• Technical degree (MBO or HBO) in Electrical, Mechanical, or Building Services Engineering

• Minimum of 3 years' experience in facility management, technical maintenance, or building systems

• Strong communication and coordination skills

• Knowledge of commissioning processes and technical documentation

• Fluent in English and Dutch, both spoken and written

• Proficient in MS Office tools (Excel, Teams, etc.)

• Familiar with technical building installations such as HVAC and electrical systems

• Flexible and team-oriented mindset

Preferred qualifications:

• Experience using BM RAM or similar maintenance planning tools

• Familiarity with energy efficiency and sustainability initiatives in facility management

• Previous experience in a regulated environment (e.g., healthcare, manufacturing)

What we offer:

• Competitive compensation package including 8% holiday pay, 13th month salary, and annual bonus

• 30 days of annual leave

• Excellent pension scheme

• Stock purchase program

• Comprehensive training and development opportunities

• On-site gym facility (free of charge)

• Option to lease an electric bicycle

• Collaborative and inclusive team culture

• International career growth opportunities

Your responsibilities will include:

• Interpret and apply relevant cybersecurity standards and regulations (e.g., FDA/CMDE/MDCG Cybersecurity Guidance, IEC 62443, ISO 14971, HIPAA, GDPR) to ensure product compliance.
• Stay current with emerging regulations and standards related to medical device security (e.g., FDA Premarket Guidance, Post-market Cybersecurity Guidance).
• Collaborate with product development teams to embed security controls throughout the design, development, and maintenance phases.

• Self-motivated with a passion for solving problems and a bias for action.

• Ensure that medical device security engineering activities and deliverables (e.g., threat models, security risk assessments, security requirements, security test plans/protocols/reports, SBOM, post-market vulnerability management plans and reports, and cybersecurity labeling) comply with Boston Scientific's global quality system requirements and procedures.
• Collaborate with team on product security needs and requirements; review product security architectures and design specifications.
• Collaborate in planning of software verification and validation strategies.
• Review vulnerability assessments, fuzzing and penetration testing to identify and mitigate risks.
• Ensure continued consistent best practices and processes for secure coding, configuration management, and patching.
• Develop and implement risk mitigation strategies and maintain risk management documentation consistent across the ICTx portfolio.
• Oversee and enhance incident response plans and processes, ensuring rapid and effective resolution of security incidents.
• Drive continuous improvement of vulnerability management, including the evaluation and deployment of necessary patches or updates.
• Work closely with internal stakeholders (Software Development, R&D, Regulatory, IT, etc.) to align on security goals and requirements.
• Participate in internal and external audits, and address findings related to cybersecurity design and risk management processes.

What we’re looking for in you:

Required qualifications

• Bachelor’s degree in Cybersecurity, Computer Science, Computer Engineering, or a related field and 5+ years of experience in cybersecurity engineering, with a focus on product development and risk management or Master’s degree in Cybersecurity, Computer Science, Computer Engineering, or a related field and 3+ years of experience in cybersecurity engineering, with a focus on product development and risk management
• Proven experience leading security design and architecture reviews for complex, embedded medical devices or similar technologies.
• Demonstrated track record of creating and executing security risk assessments and mitigation strategies.
• In-depth understanding of cybersecurity frameworks (e.g., NIST Cybersecurity Framework).
• Understanding of privacy regulations (HIPAA, GDPR) and their intersection with medical device cybersecurity.
• Strong leadership, decision-making, and team-building capabilities.
• Excellent written and verbal communication skills for interfacing with technical teams, stakeholders, and executive leadership.
• Ability to work collaboratively across multidisciplinary teams, bridging gaps between technical, regulatory, and business functions.

Preferred qualifications

• 5+ years of experience working in the medical device industry or a similarly regulated environment; security architecture or medical device administration experience in healthcare settings is also a plus.
• Hands-on experience with secure coding practices, vulnerability scanning tools, fuzzing, and penetration testing methodologies.
• Knowledge of embedded systems security, wireless communications, network protocols, and PKI.
• Familiarity with FDA regulations and guidance documents for medical devices (e.g., 21 CFR Part 820).
• Working knowledge of SW96/TIR57/TIR97, IEC 62304 (software lifecycle), IEC 60601 (electrical safety), and ISO 14971 (risk management).
• Experience supporting VA Handbook 6500 compliance and ISO/IEC 27001 certification.
• Relevant certifications (e.g., GIAC, OffSec, CISSP, CISM, CRISC) are a plus.

Maximum Salary: $ 156900

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.

Within our Supply Chain Operations team, we now have the following job opportunity: Education Specialist Operations. This job will be based in Kerkrade, the Netherlands.

About the role:
As Education Specialist Operations you are responsible for the development and sustainable roll out of our lifetime learning programs within Operations. You define and implement our training strategy and via continuous improvement ensure this aligns with our current and future organizational needs. You will work closely with regional educational centers to develop and implement educational programs which will contribute to knowledge and skills enhancements for our Operations colleagues. You will manage the Kerkrade DL training team, including training coordinators, and actively coach and support our trainers who make sure employees apply the required knowledge, skills and behaviours in their daily routines.

Your professional education expertise and contributions will support our strategic directions on our journey for operational excellence in everything we do. Next to these core activities you will also be our Curriculum Manager for both our Learning Management Systems (LMS) and our Training Record Systems (TRS).
You partner with all managerial levels and colleagues to provide learning support, coaching and evaluate learning effectiveness. You keep up to date with latest learning trends and are consulted as subject matter expert on a broad range of learning topics.
You'll be thinking outside the box and offer creative yet efficient and effective training solutions.

Your responsibilities also include:

• Organize and sustain lifetime learning activities, including on boarding of new learners and interacting closely with education centers as our first point of contact.
• Coach and support individual learners, instructors and their supervisors on how to translate the learning into practice.
• Maintaining all required learning activities for the entire facility on our TRS/LMS systems. Acting a subject matter expert during our internal and external quality audits as it relates to training compliance.

The Education Specialist Operations reports to the Manager Operations.
You will find an open and supportive working culture where your time is valued, and your contributions recognized.

What we are looking for:

• You hold a Bachelor’s degree in the field of Education/Learning or relevant work experience
• You have at least 5 years’ experience in the field of Education/Learning within a complex, international business environment
• You thrive in a Warehouse team environment whilst at the same time have the personality to collaborate with multifunctional teams
• You have demonstrated success with delivering training programs and coaching learners on its application in daily work
• You have a continuous process improvement mentality, you can identify improvement opportunities and act upon them
• You have excellent organization skills; you can lead and coach a diverse group of colleagues
• You are results-focused with superb attention to detail, accuracy, and follow through
• You have strong technical proficiency and knowledge of using a variety of Learning systems and computer applications, including MS Office
• You are fluent in English and Dutch.

What we offer you:

• Attractive benefits package - very competitive salary (including 8% holiday pay, 13th month and yearly bonus)
• 30 days of annual leave
• A very good pension scheme
• A stock purchase program
• Excellent training/development programmes to influence your career
• Inhouse gym facility (free of charge)
• Option to lease a (electric) bicycle
• Inspirational colleagues & culture
• Fast Growing and innovative environment
• A team-oriented company culture
• International opportunities
  

Your responsibilities will include:

• Will be required to maintain advanced clinical knowledge of EP diagnostic and ablation technologies, EP mapping and recording systems, transeptal access technologies, and left atrial appendage occlusion technologies.
• Attends procedures in cardiac CV/EP labs of hospital accounts for clinical support and development efforts of BSC AF Solutions products including Opal HDx™ mapping system, LabSystem Pro recording system, transeptal access products, diagnostic and therapeutic catheters, and WATCHMAN LAAC technologies.
• Educates customers on the merits and proper clinical usage of AF Solutions products by creating and delivering presentations and demonstrations using a wide variety of formats and platforms (e.g., slides, transparencies, manuals) to keep all customers abreast of the latest product, therapy, and technology developments and current items of interest in the industry.
• Meets with existing and potential customers (e.g., physicians, physician office groups at hospitals) by traveling (in an automobile or airplane) to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate and train them on how company products can help them to achieve their goals.
• Develops relationships with hospital personnel at all levels including staff, physicians, and administrators (e.g. through casual conversation, meetings, participation in creating conferences) to make new contacts in other departments within hospital and to identify key decision makers in order to facilitate future sales.
• Responds to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical research, marketing, technical support) to develop optimal solutions.
• Demonstrates effective change leadership and builds strategic partnerships to better the area/organization by leveraging relationships with their peers, management and across AF Solutions organization (Marketing, Training, and Strategic Planning).
• Implements and monitors strategies outlined by the quarterly plan of action for the area.
• Coordinates territory and other BSC sales management and representatives’ efforts to build strategic partnerships that will further area and organizational and business objectives.
• Develops relationships with key referring physicians, external fellows, NEPIs, other key physicians to promote market development and growth.
• Trains on and maintains knowledge of clinical trial protocols, Clinical Department standard operating procedures, and compliance toward the regulations of world-wide regulatory bodies to meet corporate and departmental objectives.
• Manages clinical trial activity within he/she/they assigned territory which includes but is not limited to completing Interest Visits and Site Initiation Visits.
• Educates clinical investigators on clinical trial protocols, clinical process, and investigational products and features.

Required qualifications:

• Minimum of a bachelor’s degree (or equivalent experience).
• Minimum of 2 years of industry experience in medical device sales, clinical electrophysiology or equivalent education and experience.
• Must demonstrate a technical aptitude, and ability to discuss & explain complex technical product information.
  

Preferred qualifications:

• NASPE/IBHRE CEPS certification.
• Work experience in Atrial Fibrillation/Cardiac Mapping/Structural Heart Procedure.
• Existing usage of 3D cardiac mapping system.
• MS or advanced degree in business or healthcare.

The anticipated annualized base amount or range for this full time position will be, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.

Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth

Working in our Rhythm Management division, you will be working daily in hospital Cath Labs or operating rooms supporting Health Care Professionals during procedures as well as engaging with clinical stakeholders to promote and train them on our products. You will work in a close partnership with the Account Managers and the commercial team, to effectively develop and implement the sales strategy for the territory and ensure that sales objectives are met in a precise and competent manner.

This role is a 12-month contract, starting September 1st 2025 and can be based anywhere in.

Key Responsibilities

1. Daily clinical support to customers during cases performed with Boston Scientific products and services

• Educating customers on optimal product and service use of Boston Scientific products
• Engaging customers from a clinical and technical perspective by having high level professional interactions
• Build long term strong relationships with customers
• Providing continuous education to hospital staff

2. Actively contribute to the agreed sales strategy in collaboration the field team (Account Managers, Clinical Sales reps, Marketing, etc.)

• Identifies opportunities to drive account growth through spending time with clinicians and asking questions to uncover needs and challenges (clinical value selling)
• Proactively builds knowledge of the market you operate in, the territory or region, and how it influence customers
• Builds and maintains insight into competitor products in own area of expertise, advising customers appropriately
• Contribute actively to the account planning with the account manager and account team

Skills and competencies required

• Be a recent Bachelor or Master graduate (2024/2025) with a Biotechnical, Biomedical, Scientific Degree or Nursing qualification covering elements of the Heart/Cardiology
• Be fluent in Dutch and English (B2/C1)
• Hold a current driving license
• Be willing to travel across Netherlands or Europe and be away for up to a week at a time.
• Analytical and proactive mindset who is a team player with good communication skills
• Flexibility mindset regarding working hours (daily changing agenda)

If you’re looking to move into the Medical Device Industry after finishing University, then apply for our Rhythm Management Graduate Training Program today

Belgium-Diegem; France-Île-de-France; Germany-Düsseldorf; Poland-Warsaw

Language requirements:at least English & French, German is a great plus.
Salary:€50-65k depending on country and experience.

In this administrative support role, you’ll help ensure service contracts are accurate, customer requests are followed up on time, and internal processes run smoothly. You’ll work with service engineers, sales teams, and hospital customers across EMEA – providing vital coordination and data support to keep things moving.

What you’ll be doing

Your role focuses on handling service contract documentation, processing quotes, and supporting billing and reporting processes. You’ll work closely with internal stakeholders to track service case progress, prepare documentation, and maintain records in our systems (SAP, Servicemax, GSMS).

The work is varied and often deadline-driven – one moment you might be chasing an update from the field, the next reviewing install base data or coordinating a contract change. Throughout, your attention to detail and structured way of working will make a real difference.

Day-to-day activities may include:

• Creating and updating service contracts and preparing related quotes
• Coordinating contract changes, service entitlements, and administrative support for sales and service teams
• Maintaining complete and accurate documentation in internal systems
• Assisting with billing coordination, reporting, and data updates
• Supporting project-based tasks and install base reviews

You will work alongside a committed and friendly team based across Europe. The atmosphere is supportive and fast-paced, with lots of interaction between departments. No two days are the same, and your work has a direct impact on both internal operations and patient outcomes.

What we’re looking for

You bring a few years of relevant experience in a similar role, such as, or
sales support. Healthcare or MedTech experience is a plus but not required.

We’re looking for someone who is:

• Fluent in French and English (written and spoken)
• Proficient in SAP or similar ERP systems
• Comfortable using Microsoft Office , especially Excel and Outlook
• Accurate, organized, and solution-oriented
• Confident working in a multicultural, international team

Any experience with GSMS, Servicemax, or Salesforce is helpful but not essential.

What we offer

You’ll work in a diverse, friendly team with a flexible hybrid setup. The role can be based in, depending on your preference.