Service Business Leader Emea jobs at Boston Scientific in Germany, Dusseldorf

You’ll lead financial planning cycles, drive forecast accuracy, and turn numbers into insights that help teams make better decisions. Whether it’s advising on resource allocation, analyzing sales performance, or helping model the launch of a new technology – you’ll be part of the conversation from the start.

You’ll also work closely with ourto align on strategy, ensure high-quality reporting, and continuously improve the way we work together.

What you’ll need to succeed

Some of the soft skills that help in this role: curiosity, adaptability, clear communication, and the ability to build trust quickly. If you enjoy working in a dynamic, fast-moving environment where you can shape your role, you’ll fit right in.

Must-have qualifications:

• 5+ years of experience in FP&A, commercial finance, or a similar role
• Strong analytical and communication skills, with the confidence to work with senior stakeholders
• Fluent English (German is a plus)
• Experience with finance systems such as SAP, Tableau, Hyperion, or similar

What you can expect

You’ll work on meaningful projects, get exposure to leadership, and have the chance to grow – whether that’s stepping into a larger role within Neuromodulation or moving into a bigger division within Boston Scientific in the future.

We offer a competitive salary, a strong benefits package (including bonus, pension, 30 days of vacation, laptop, and phone), and the flexibility of a hybrid working model.

Depending on experience/expertise, somewhere in the range between €75.000 and €95.000 including bonus (10%).

As the IT Business Operations Lead, you’ll be the primary IT point of contact for the Düsseldorf office, connecting the needs of the business with our global IT standards. You’ll oversee day-to-day IT operations, from infrastructure and end-user support to AV systems and software platforms. Working with your team of IT specialists, you’ll coordinate workloads, implement process improvements, and drive initiatives that enhance efficiency and user experience.

Beyond operations, you’ll act as a strategic partner, anticipating the office’s evolving IT requirements as the team and user base grow. You’ll provide recommendations on technology solutions, plan for future capacity, and support the adoption of new systems or tools. You’ll also collaborate with vendors and manage local budgets to ensure resources are used effectively.

We are seeking someone with strong technical expertise across infrastructure, Microsoft 365, networking, AV systems, and end-user support. Experience in site IT coordination, service management, or operations leadership is highly valued, but formal team management experience is not required (but it’s a nice to have) - you’ll need the right skills to guide a small team and divide tasks effectively.

• Fluency in German & English is essential.
• Someone that understands the strong technical expertise

Bonus points

• Experience with ITIL frameworks or certification
• Background in global or fast-paced organizations

Belgium-Diegem; France-Île-de-France; Germany-Düsseldorf; Netherlands-Kerkrade; Poland-Warsaw

Language requirements:at least English & French, German is a great plus.
Salary:€50-65k depending on country and experience.

In this administrative support role, you’ll help ensure service contracts are accurate, customer requests are followed up on time, and internal processes run smoothly. You’ll work with service engineers, sales teams, and hospital customers across EMEA – providing vital coordination and data support to keep things moving.

What you’ll be doing

Your role focuses on handling service contract documentation, processing quotes, and supporting billing and reporting processes. You’ll work closely with internal stakeholders to track service case progress, prepare documentation, and maintain records in our systems (SAP, Servicemax, GSMS).

The work is varied and often deadline-driven – one moment you might be chasing an update from the field, the next reviewing install base data or coordinating a contract change. Throughout, your attention to detail and structured way of working will make a real difference.

Day-to-day activities may include:

• Creating and updating service contracts and preparing related quotes
• Coordinating contract changes, service entitlements, and administrative support for sales and service teams
• Maintaining complete and accurate documentation in internal systems
• Assisting with billing coordination, reporting, and data updates
• Supporting project-based tasks and install base reviews

You will work alongside a committed and friendly team based across Europe. The atmosphere is supportive and fast-paced, with lots of interaction between departments. No two days are the same, and your work has a direct impact on both internal operations and patient outcomes.

What we’re looking for

You bring a few years of relevant experience in a similar role, such as, or
sales support. Healthcare or MedTech experience is a plus but not required.

We’re looking for someone who is:

• Fluent in French and English (written and spoken)
• Proficient in SAP or similar ERP systems
• Comfortable using Microsoft Office , especially Excel and Outlook
• Accurate, organized, and solution-oriented
• Confident working in a multicultural, international team

Any experience with GSMS, Servicemax, or Salesforce is helpful but not essential.

What we offer

You’ll work in a diverse, friendly team with a flexible hybrid setup. The role can be based in, depending on your preference.

In this role, you will be responsible for:

• Business Management & Sales Execution: Conducting regular sales reviews with team and Regional Sales Managers (3) and managing the Annual Operating Plan for the country. Identifying sales forecast gaps and submitting remedial strategies. Identifying & recommending promotion programs and materials to help support the sales plan & strategy. Ensures effective territory management and account targeting is practiced in each Franchise/ Therapy Area. In collaboration with Marketing Team develops and recommends expansion analysis of new field territories.

• Sales & P&L Management: Manage the P&L for the division within the Country. Plan and control expenses to ensure sales objectives are met within budget. Prepares quarterly regional sales forecasts and participates in the determination of market potential and sales expense estimates.

• Marketing Insight: Possesses a good understanding of the healthcare industry, country health policies, pricing/reimbursement strategies and economic customer needs within the context of current and future market trends. Maintains awareness of the competitive environment to suggest strategies to better position the organization in the market. Understands BSC’s positioning vs. that of the competitors’ and can act in act in a way as to generate growth opportunities for the division

• Building & Maintaining Relationships: Maintain contact with major accounts and key relationships seeking to leverage them into profitable business ventures and help define negotiation parameters for tough economically constrained customer situations; Assist key customers in the creation, maintenance, expansion and startup of divisionally related educational courses and forums; Select and participate in customer, company and industry sponsored forums and courses. Develop and maintain relationships with all BSC functional areas.

• Creative Economic and Value-Added Solutions: Identifies and develops working relationships with the economic buyer in their country key accounts. Collaborates with the National Key Account Managers, Commercial Contracting Managers & HS&P on contract negotiations involving all products within the region; Supports their team to create a compete “bundle” of product and value-add services. Evaluates situations as they affect both the account/customer, as well as the country’s overall business needs; Helps define negotiation parameters for tough economically constrained customer situations.

• People Development: Spends maximum time in the field with the commercial teams to support their professional development needs and to maintain and develop strong relationships and understanding of the customer. Ensure team receive ongoing regular feedback, training and help in identifying, supporting, and achieving agreed development objectives.

What are we looking for in you:

• 5 + years’ experience with managing a diverse team, with proven track record in sales teams’ management

• Fluency in English & German

• Experience in the medical environment and solid expertise related to the healthcare systems across the region (reimbursement, pricing, GPO etc). Experience in Endoscopy is preferred if candidate outside of BSC

• Proven experience of leading a team in a matrix environment with cross-divisions across the country and beyond

• Excellence and Proficiency of P&L management: financial and budgeting aspects, including AOP

• Experience in leading a team in driving growth in new markets and geographies

• Expertise in driving culture change from a classic product focus organization to a solution driven one

• Personality with great business acumen, change management skills, solution driven mindset and high energy level.

• Willingness to travel as the business requires

What we can offer to you:

• Attractive benefits package
• Inspirational colleagues & culture
• Fast Growing and innovative environment
• A team-oriented company culture
• International opportunities
• Excellent training/development programs

France-Île-de-France; Germany-Düsseldorf; Italy-Milan; United Kingdom-Hemel Hempstead

Salary:salary range depends on the country. For Italy and Spain, the range is approximately €50.000, - to €62.000, - excluding other benefits.

: in-depth understanding and expertise of pricing in a healthcare/MedTech setting, ideally on EMEA level. Strategic understanding/capabilities. Knows the type of stakeholders that you're dealing with and knowledge/understanding of market access & health economics based in either Madrid or Milan.

What your role will look like

You’ll be part of the RM EMEA Commercial & Customer Engagement (C&CE) team and report directly to our Pricing Lead RM EMEA. Working closely with theEMEA Pricing Center of Excellence, product management, and FP&A, you’ll bring clarity, insight, and consistency to our pricing strategy.

Here’s a glimpse of what you’ll be doing:

• Analyze pricing data and develop strategic and tactical recommendations.
• Build value-based pricing strategies and adapt them to country-specific market dynamics.
• Partner with sales and marketing teams to define clear customer price guidance.
• Own divisional pricing reporting and performance tracking: monthly, quarterly, and ad hoc.
• Support pricing execution and provide insights to local stakeholders in monthly price reviews.
• Collaborate with the COE to implement pricing tools and improve pricing processes across the region.

What you bring

You don’t need to be a pricing guru just yet but you do need the right mindset. If you're eager to learn, collaborate, and drive commercial impact, this role will offer the platform to grow. That said, you’ll likely thrive here if you:

• Have 3+ years of experience in pricing, commercial excellence, or sales operations, ideally in MedTech or otherwise in healthcare.
• Hold a degree in business, economics, engineering, or a related discipline.
• Bring a solid foundation in pricing strategy, analytics, and reporting .
• Are fluent in English, both written and spoken; additional European languages (Spanish, French, Italian, etc.) are a plus.
• Know how to simplify complex data and communicate clearly across functions.
• Feel comfortable influencing commercial decisions and challenging stakeholders constructively.
• Have experience with Tableau or similar reporting tools (a plus, not a dealbreaker).

What we offer you

We could talk about the salary, bonus, and benefits (and we will – transparently - during the process), but beyond that, we offer something more:
purpose, growth, and people.

Here’s what that looks like in practice:

• A flexible, hybrid working model with strong support for work-life balance based in our Madrid or Milan office . It is also possible to apply if you’re in France, UK or Germany if you can work hybrid from our main offices in the respective countries.
• Vacation days (number depends on country) plus additional wellness and family-focused benefits.
• Generous parental leave and healthcare contributions.
• Access to a wide range of development opportunities, mentorship, and internal career moves.
• A diverse, people-first culture that has earned us recognition as a Best Place to Work and Top Employer for Diversity .