Customer Care Representative jobs at Boston Scientific in Czechia, Capital City Of Prague

Your Responsibilities Will Include:

• Order management – Perform different transactions in SAP: order booking, price & availability, billing etc.
• Invoices and credit memos – Create and send documents to customers manually and using special IT platform.
• Logistics - Monitor the complete delivery processes (e.g. Distribution Center and/or carrier) and arrange special deliveries on request for the Czech market.
• Returns management and upgrades of devices.
• Handle service complaints from customers and/or sales representatives from Czech Republic.
• Daily use of CRM tool (Salesforce) to register all incoming e-mails/requests from customers and sales.
• Perform different analysis and maintenance of databases for customers.
• Act effectively to resolve various issues in cooperation with supervisor/ coordinator and other team members if required

What Are We Looking For In You

• High level of Czech and English
• Experience working with SAP
• Based in Prague or open to relocate
• Flexible and open minded
• Good computer skills (including MS Office)
• IT literate and a fast learner
• Able to work under pressure
• Likes to work both independently and in a team

What we can offer:

• Defined-term contract (1 year)

• Working in an international environment
• Inspirational colleagues & culture
• Fast Growing and innovative environment
• Wide scope of benefits: private healthcare, Sport card, Lunch Card, Employee Assistance Program, Employee Stock Purchase Plan, Christmas & Easter bonuses, language courses etc

Our Purpose

As a Marketing & Customer Education Graduate based in Prague, you will coordinate professional education and training events across the region, including hands-on congress activities, local trainings, and support at the Regional Institute for Advancing Science (IAS) in Warsaw. You will also support Czech marketing needs and contribute to the development of best-in-class education toolkits and resources.

This is a 12 month Graduate contract starting in September 2025.

You will:

• Join a collaborative team driving customer education and marketing across Eastern Europe.
• Lead or support training event planning, coordination, and measurement across the Cluster.
• Support Czech-specific marketing activities, such as localization of campaign materials and digital content.
• Gain hands-on experience in healthcare education, event coordination, and stakeholder engagement.

Key Responsibilities

Cluster-Level (Eastern Cluster)

• Coordinate and support face-to-face education activities (IAS Warsaw sessions, on-site trainings, and congress hands-on zones).
• Develop and maintain the Eastern Cluster training calendar, ensuring timely participation and resource alignment.
• Lead the logistics and planning of Eastern Europe HCP participation in cluster and EMEA-wide trainings.
• Collaborate with the EMEA Customer Education team to adapt and apply best practices.
• Support development of training toolkits, concepts, checklists, and event materials.
• Track education-related KPIs and ROI, ensuring alignment with business objectives.
• Provide operational and presence support during EMEA and cluster-level education events.

Local-Level (Czech Republic Focus)

• Localize EMEA campaigns and adapt messaging and marketing materials for the Czech market.
• Coordinate event logistics for local congresses, customer meetings, and launches.
• Create social media and digital campaign content in Czech to support local outreach.
• Support local sales teams with campaign tools, presentations, and event branding.
• Propose new local marketing activations or education formats tailored to market needs.

Your Qualifications

• Bachelor’s or Master’s student graduate (2024/2025) in Marketing, Education, Event/Project Management, Business.
• Fluent in Czech and English (C2/C1).
• Strong organizational and project management skills.
• Passion for education and healthcare innovation.
• Team player with the ability to work independently and proactively.
• Proficient in MS Office (especially PowerPoint and Excel); familiarity with event tools or digital platforms is a plus.
• Creative mindset and interest in customer experience, training strategies, or event execution.

Your responsibilities will include:

• Investigates materials-related needs of product development teams for their advanced engineering problems.
• Defines and/or assists with material characterization efforts toward root cause determination of complex issues, as well as facilitate development and implementation of numerical analysis solutions.
• Facilitates communication of advanced materials results to Boston Scientific teams in an appropriate fashion to enhance their understanding of materials processing, device function, and interaction with its environment.
• Identifies global thought leaders in polymer analysis. Studies & understands relevant published articles & works, to either apply them directly to our materials-related advanced engineering problems or to develop working relationships with parties for accomplishment of such. Leads education efforts and mentoring in polymer analysis, processing, problem-solving, and replacements.
• For polymer analysis and polymer processing, performs technical consultative function and internal company perspective to R&D, manufacturing, and quality teams.
• Identifies and initiates programs which result in innovative application of existing or new products or technologies. Plans and executes laboratory research to prove feasibility of concepts.
• Provides periodic communication updates to management on future business direction and problem resolution.
• Leads polymer analytical test equipment and software sustaining and replacement projects.
• Maintains and enhances cross-functional team relationships within the department and with lab customer groups and service partners. Mentors other employees when appropriate.
• Works cross-functionally in identifying and resolving technical issues.
• Reviews records and deliverables from the materials and analytical chemistry team for technical competency and compliance with industry best practices for materials testing and analysis.

Required qualifications:

• Bachelor of Science degree in Chemistry, Materials Science Engineering, Chemical Engineering, or Polymer Science or Engineering, or related discipline. Work experience emphasis in polymer processing, problem-solving, and analysis.
• 10+ years of work experience and subject matter expertise in industry as an individual contributor performing polymer analysis, especially with rheological and mechanical tools. The tasks involve non-standard investigational analysis as well as protocol and test method driven experimentation.
• Work experience in failure analysis, material replacements, supply chain and in providing on-going coaching and performance feedback to direct reports.

Preferred qualifications:

• 15+ years of work experience in industry as an individual contributor in polymer processing, failure analysis, and characterization.
• Advanced degree in Chemistry, Materials Science Engineering, Chemical Engineering, or Polymer Science or Engineering, or related discipline.
• 3+ years of work experience in industry as a project leader or functional team leader in a materials science and chemistry analytical laboratory.
• 3+ of the years of work experience in a medical device company.
• Work experience in industry performing hands-on sample preparation and mechanical, rheology, and thermal instrument/software execution such as melt viscosity, dynamic mechanical analysis, gel permeation chromatography, DSC, TGA, and tensile testing.
• Work experience performing scientific peer reviews and technical lead reviews of test records and reports for technical competency and quality compliance.
• Knowledge of and working experience with polymers-related lab test equipment hardware and software.

Maximum Salary: $ 232000

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.