Senior Analyst Payroll Systems Operations jobs at Boston Scientific in Costa Rica

About the role:

As the Field Action Team Lead within Global Quality Systems at Boston Scientific, you will play a critical role in managing and executing the Field Action process including Product Recalls, Field Safety Corrective Actions, and Safety Alerts. This position leads cross-functional Field Action teams, coordinating execution across multiple business units while ensuring compliance with internal quality procedures and external regulatory requirements.

This highly visible role requires strong project management, communication, and collaboration skills to effectively guide stakeholders including Business Unit Leaders, Quality Business Process Leads, Regional Field Action Coordinators, and other team members. You will oversee multiple Field Actions at various stages of completion, minimizing risks and ensuring timely, compliant execution.

Your responsibilities will include:

● Lead all phases of project management for Field Actions—planning, execution, monitoring, and closure—to ensure team accountability and on-time delivery.

● Prepare and manage project schedules, budgets, and deliverables using tools such as Microsoft Project; define and track key project tasks.

● Assign responsibilities, monitor progress, assess risks, and implement contingency plans to maintain quality and project integrity.

● Communicate project status through regular updates and meetings; collaborate across departments to address and resolve issues.

● Lead postmortem evaluations to document lessons learned and identify future improvement opportunities.

● Develop and maintain project plans for product changes and field action development, reporting key progress to senior leadership.

● Coordinate, finalize, and ensure compliance of all Field Action communications with internal and regulatory requirements.

● Support continuous improvement initiatives within the Field Action process.

Required qualifications:

● Bachelor’s degree and a minimum of 4 years' experience in a regulated industry (e.g., medical device, pharmaceuticals, or biotechnology); or Master’s degree with a minimum of 3 years' relevant experience.

● Minimum of 4 years' experience managing cross-functional projects, including scope, schedule, and budget.

● Strong background in post-market, field action (recall), and quality system processes.

● Proficiency in Microsoft Office and project management tools (e.g., Teams, PowerPoint, Excel, MS Project, Visio).

● Ability to travel 0–10%.

Preferred qualifications:

● Bachelor’s degree in communications, technical writing, or a related field such as science, health, or engineering.

● Effective communication skills, including experience engaging regulators, clinicians, and cross-functional stakeholders.

● Strong writing, editing, and presentation capabilities.

● Demonstrated problem-solving skills and ability to synthesize complex technical inputs.

● Strong organizational skills, attention to detail, and multitasking abilities.

● High emotional intelligence, situational leadership, and ability to influence across teams.

● Proactive, results-oriented mindset with a focus on quality and continuous improvement.

Maximum Salary: $ 156900

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.

Costa Rica-Heredia

Hybrid Roles:

About the role:

This is a hybrid position based out of Heredia, Costa Rica with the expectation to be in the office a minimum of three days per week.

Your responsibilities include:

• Support the execution and documentation of Design Validation & Verification and Usability activities.
• Apply sound, systematic problem-solving methodologies in identifying, prioritizing, communicating, and resolving quality issues.
• Work within a cross-functional team to identify and implement effective controls and support product development from concept through commercialization.
• Update and maintain product risk management tools (i.e. Hazard Analysis, Fault Tree, FMEAs).
• Working knowledge of Design Controls. Provide quality and compliance input to project teams for project decisions and deliverables (i.e., Design Change Analysis, Design Inputs, Design Outputs, Test Methods, Design Reviews, Design V&V, Usability Testing, Process Validation and Labeling).
• Lead and support cross-functional root-cause analysis investigation and resolution activities.
• Checks and provides support in the execution and investigation of CAPAs, NCEP, Failure Mode Investigations, etc.
• Reviews and approves operational, test and validation data to establish technical specifications and performance standards for newly designed or modified products and processes.
• Support regulatory submissions to notified bodies.
• Demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedure.

What we’re looking for:

Required Qualifications:

• Bachelor’s degree in mechanical engineering, Biomedical Engineering or related field of study
• 5+ years of experience in design assurance, quality, new product development, or related medical device / regulated industry experience
• Detailed understanding of US and International regulations including 21 CFR, 820, 210, 211, and 11 is required, as well as the Medical Device Directive, EN ISO 13485, and EN ISO 14971.
• High energy problem solver capable of driving items to closure.
• Adaptable and effective collaborator in a team environment and in self-directed work
• Strong communication skills (verbal & written)

Preferred Qualifications

• Demonstrated use of Quality tools/methodologies

Benefits • Life-Work Integration • Community • Career Growth

Costa Rica-Heredia

:

Your responsibilities include:

• Lead and develop a team of engineers and technicians, fostering a culture of accountability, inclusion, and continuous improvement

• Provide direction and guidance to staff who exercise significant independence in their assignments

• Recruit, coach, and grow organizational talent while supporting career development and performance management

• Develop and execute operational policies and annual budgets for one or more functional areas.

• Ensure compliance with company policies and regulatory requirements (e.g., FDA, BSI, EEO)

• Build strong cross-functional relationships with Quality, R&D, Supplier Engineering, and Process Development teams

• Align resources and identify opportunities for improvement within existing systems and processes

• Communicate effectively across all levels of the organization, demonstrating leadership and transparency

• Influence and manage internal and external resources to achieve program and operational goals

• Serve as the engineering lead for one or more manufacturing value streams or functional teams

• Own the technical roadmap and execution strategy for the platform

• Lead the transition of technologies into production environments with a focus on scalability and manufacturability

• Define and implement process technology strategies aligned with business goals

• Facilitate and/or lead VIP, Kaizen, and Six Sigma projects to drive continuous improvement

• Promote world-class engineering practices and innovation in manufacturing processes

Minimum qualifications:

• Bachelor’s degree in engineering

• 5+ years in technical leadership roles, preferably in the medical device industry

• 3+ years of direct people leadership experience

• Track record of strong cross-functional collaboration, influence, and project management enabling highly effective project teams

• Ability to communicate technical issues and risks transparently and concisely across all levels of the organization
• Fluent in English and Spanish

Additional qualifications:

• A positive attitude and an innovative mindset

• Experience developing a company culture of knowledge-driven product development and engineering excellence

• Passion for understanding and solving problems and proficient in methodologies such as Six Sigma, DOE, etc.

• Passion for learning new technologies and finding new solutions

• Takes initiative and acts quickly to drive solutions

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Costa Rica-Heredia

Hybrid Roles:

About the role:

Leads initiatives for the daily support of products, processes, materials, and equipment in order to achieve production goals (i.e., quality, delivery, cost, productivity, and safety).

Your responsibilities include:

• May execute the following resposibilities:
• Works cooperatively with R&D, Process Development, Quality, Production, Regulatory, Equipment Engineering, Supply Chain, and Marketing on complex projects to ensure project success.
• Consistently generates innovative and unique solutions to meet department goals.
• Successfully completes complex engineering work and contributes to new product development teams and product support, typically including the following activities: technology development, test of materials or products, preparation of specifications, Six Sigma, process study, process improvements, and report preparation.
• Selects process improvement techniques to solve complex problems and make sound equipment and process recommendations.
• Summarizes, analyzes, and draws conclusions from complex test results.
• Designs and prepares complex reports and communicates results to the technical community.
• Designs and coordinates complex engineering tests and experiments.
• Coordinates, manages, and documents project goals and progress and recommends appropriate revisions.
• Assesses the feasibility and soundness of proposed engineering evaluation tests, products, or equipment.
• Completes and manages complex Capital Equipment Request Authorizations (CERA’s).
• Leads cross-functional project teams.

Minimum Required Qualifications

• Licenciature in Mechanical, Electromechanical, Electronic, Biomedical, Chemistry, Industrial'Electrical Industrial Maintenance. Master’s degree is a plus
• 5+ years of related work experience
• English Level: B2+ (80% - 89%).
• Desired knowledge: Process Manufacturing certification, Problem Solving, Regulatory Industry management, Regulatory affair, Networking, Process Validations, Statistical and Experimental Analysis, DOE, Solid Works, Tranfer Process, Minitab, Hands & Statistics, Tools (Statistics, Technical Manuals, Kaizen, Six Sigma)

About the role:

The Administrative Assistant IV will be responsible for the oversight and management of administrative duties in support of the Vice President and the staff of Directors.

Your responsibilities will include:

• Management active calendar of appointments; completing complex expense reports; composing and preparing correspondences of confidential nature; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings.
• Acts as conduit to internal communications within senior leadership.
• Serves as point of contact for internal and external stakeholders. Contacts are frequent within and outside the organization and involve obtaining and providing information on matters of critical importance to the organization and usually are sensitive/confidential in nature.
• Plans, coordinates and ensures the leader’s schedule is followed and prioritized.
• Provides "gatekeeper" and "gateway" role, creating win-win situations for direct access to the leader’s time and office.
• Works closely and effectively with the leader to keep them well informed of upcoming commitments and responsibilities, through proactive engagement with leader.
• Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures.
• Manages work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner; provides guidance to peers as necessary regarding proprietary information.
• Anticipates and coordinates projects/assignments, organizes others schedules to meet deadlines.
• Routinely plans and coordinates conferences, meetings and events by coordinating calendars, scheduling catering, coordinating travel arrangements, ordering audio-visual equipment and working with facilities to ensure room configurations.
• Conducts all aspects of the job with appropriate level of confidentiality and sensitivity to employee and organizational data by storing documents carefully and not disclosing confidential information except on a need-to-know basis.
• Orders office supplies and equipment and performs or arranges for routine maintenance of basic office equipment.
• May assist in establishing office policies and procedures and coordinate special projects and department activities.
• Acts as an informed source of company policies and procedures by answering routine questions or routing to appropriate employees for answers.

Required qualifications:

• High School Diploma or equivalent
• 8-10+ years of direct work experience supporting senior level leadership
• Demonstrated ability to achieve high performance goals and meet deadlines in a fast paced environment
• Proven experience in providing administrative support to senior executives in a fast-paced organization, including handling of sensitive or confidential information.
• Strong communication skills (written and verbal) and interpersonal skills with the ability to work across multiple levels within the organization and build relationships with stakeholders and external partners.
• Previous experience supporting multiple senior leaders, event planning, travel and expenses, and written communications.
• Ability to provide proactive solutions in complex situations that may be ambiguous.
• Strong proficiency in Word, Excel, PowerPoint, Expense Management and Travel programs.
• Strong sense of responsibility and urgency with the ability to perform and prioritize multiple tasks seamlessly with attention to detail.
• Strong customer minded approach and professionalism.

Preferred qualifications:

• Associate or bachelor’s degree

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Costa Rica-Heredia

Hybrid Roles:

Job About the role:

Key Responsibilities:

• Process Analysis and Improvement: Analyze current credit operations and collection processes to identify areas for improvement. Develop and implement process enhancements to optimize efficiency and effectiveness.
• Data Analysis: Collect, analyze, and interpret data to support decision-making and process improvement initiatives. Provide insights and recommendations based on data analysis.
• Stakeholder Collaboration: Work closely with stakeholders, including finance, sales, customer service, and IT teams, to understand their needs and ensure process changes align with business objectives.
• Documentation: Create and maintain detailed process documentation, including process maps, standard operating procedures (SOPs), and training materials.
• Project Management: Lead and participate in projects related to credit operations and collections. Ensure projects are completed on time, within scope, and within budget.
• Performance Monitoring: Develop and monitor key performance indicators (KPIs) to track the effectiveness of process improvements. Provide regular reports to management on process performance.
• Compliance and Risk Management: Ensure that credit operations and collection processes comply with relevant regulations and internal policies. Identify and mitigate risks associated with process changes.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
• Experience: Minimum of 5 years of experience in process analysis, credit operations, collections, or a related field.

Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau).
• Experience with process mapping and documentation tools (e.g., Visio).
• Project management skills and experience.
• Knowledge of credit operations and collections best practices.
• Certifications: Relevant certifications (e.g., Certified Business Analysis Professional (CBAP), Project Management Professional (PMP)) are a plus.

Hybrid Roles:

Your Responsibilities Includes:

Develop collection strategies for an account portfolio of moderate complexity assigned based on experience and ability of individual.

Monitor collections and carry out assignments with guidance from senior peers and manager. Utilize the Get Paid collection tool to input collection notes from client contacts and document disputed items, and take the initiative to raise problems.

Ensure all outstanding items within the assigned portfolio have been identified, encourage cash collection using skillful persuasion, and handle situations tactfully by accomplishing collection goals while maintaining customer relationships.

• Support the Customer to Cash Management team by escalating potential risks and/or areas of concern and making a recommendation for resolution.
• Collaborate with internal teams in customer service, contracts, sales, and divisional leads to escalate issues and advise on the account group’s payment status.
• Monitor a daily queue of orders being held for credit review before release for shipment and participate in evening release coverage as required.
• Monitor daily queue in ticketing tool to satisfy customer inquiry as needed in addition to participating in rotating coverage which may encompass evening hours.
• Adhere to all financial policies/controls and promote high corporate responsibility.
• Support less experienced peers and make recommendations that will aide them in cash collection processes
• Achieve established KPI targets

Required Qualifications:

• Bachelor’s degree and/or a minimum of 2-3 years related experience in Collections.
• Intermediate experience in MS Excel.
• Strong written and verbal communication skills. Ability to interact with external and internal customers in a professional manner.
• Possess strong financial acumen, analysis, and critical thinking in decision making and recognize the financial impact of those decisions.
• Ability to recognize high risk situations which need to be escalated and make recommendations for resolution
• Drive and seek opportunities for continuous improvement and participate in projects as needed.
• Demonstrate a high standard of integrity with internal and external customers.
• Operate with a global oriented mindset – participate collaboratively as a team to achieve performance metrics

Preferred Qualifications:

• Collections experience in the healthcare/medical device industries with knowledge of hospital systems.
• SAP, Service Cloud, BillTrust and/or GetPaid experience.
• Experience working with Global organizations.
• Intermediate analytical skills and ability to identify root cause
• Basic Process Improvement experience