Senior Business Analyst - Hrd jobs at Boston Scientific in Costa Rica, Heredia

Costa Rica-Heredia

Hybrid Roles:

Job About the role:

Key Responsibilities:

• Process Analysis and Improvement: Analyze current credit operations and collection processes to identify areas for improvement. Develop and implement process enhancements to optimize efficiency and effectiveness.
• Data Analysis: Collect, analyze, and interpret data to support decision-making and process improvement initiatives. Provide insights and recommendations based on data analysis.
• Stakeholder Collaboration: Work closely with stakeholders, including finance, sales, customer service, and IT teams, to understand their needs and ensure process changes align with business objectives.
• Documentation: Create and maintain detailed process documentation, including process maps, standard operating procedures (SOPs), and training materials.
• Project Management: Lead and participate in projects related to credit operations and collections. Ensure projects are completed on time, within scope, and within budget.
• Performance Monitoring: Develop and monitor key performance indicators (KPIs) to track the effectiveness of process improvements. Provide regular reports to management on process performance.
• Compliance and Risk Management: Ensure that credit operations and collection processes comply with relevant regulations and internal policies. Identify and mitigate risks associated with process changes.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
• Experience: Minimum of 5 years of experience in process analysis, credit operations, collections, or a related field.

Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau).
• Experience with process mapping and documentation tools (e.g., Visio).
• Project management skills and experience.
• Knowledge of credit operations and collections best practices.
• Certifications: Relevant certifications (e.g., Certified Business Analysis Professional (CBAP), Project Management Professional (PMP)) are a plus.

Costa Rica-Heredia

About the role

We are seeking a highly experienced Senior System Verification Engineer to join the Boston Scientific Neuromodulation R&D team. As a key member of the team, you will play a critical role in ensuring the reliability and performance of our neuromodulation systems through rigorous verification processes. You will work closely with cross-functional teams to verify features and system functionality against design requirements. Your expertise will drive the development and execution of comprehensive system level verification strategies, while collaborating with stakeholders to define design requirements and test methodologies.

This is a Hybrid role, located in Heredia and will require 3 days per week in the office.

Lead System Design Verification:

• Lead the verification of implantable and external Neuromodulation Product Systems with a focus on hardware/software integrated systems.
• Develop and implement verification plans, protocols, and test cases to ensure product compliance with design specifications and regulatory requirements.

Provide Technical Leadership:

• Provide technical leadership on cross-functional verification efforts, including hardware, software, and system-level testing. Act as an R&D representative on cross-functional deliverables, ensuring alignment with verification objectives.

Collaborate with Stakeholders:

• Collaborate with stakeholders outside R&D to understand current and future market needs and incorporate these inputs into verification strategies. Translate high-level customer, business, and manufacturing needs into detailed verification requirements.

Develop and Support Verification Tools and Processes:

• Ensure effective development and support of verification tools, test environments, and automated test systems.
• Create, establish, and document verification processes and methodologies.
• Provide expertise and guidance for validation and verification activities.

Risk Management and Project Planning:

• Identify technical risks, develop risk mitigation plans, and implement phased verification approaches to mitigate risk.
• Act as a Technical Project Manager within the Systems Engineering function on assigned programs, performing detailed project planning, resource and budget planning, tracking, dependency and issue identification, and reporting.
• In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.

For those individuals that supervise others, the following statements are applicable:

• Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.
• Establishes and promotes a work environment that supports the Quality Policy and Quality System.

Education and Work Experience:

• Bachelor’s degree or more from an accredited school in Electrical Engineering, Computer Engineering, Electromechanical Engineering, Systems Engineering, Computer Science, or related field.
• 5+ Years of work experience in engineering with a Bachelor’s degree.

Experience in a Regulated Environment:

• 2+ years of work experience in a regulated environment, preferably in the Medical Industry.

Translating High-Level Needs into Detailed Requirements:

• Experience translating ambiguous and high-level customer, end user, business, and manufacturing needs/requirements into detailed verification/test objectives, protocols & scripts.
• Ensure that the verification process aligns with the overall goals and needs of the stakeholders.

Designing Verification Strategies:

• 2+ years of experience designing verification strategies for system-of-systems architecture, system interfaces, and integration.
• Develop comprehensive verification plans that address the complexities of integrated systems.

Advanced Statistical Analysis:

• Strong experience with advanced statistics, including T-Test, ANOVA, Gage R&R, Design of Experiments (DOEs), Response Surface analysis, probability, 6 Sigma, etc.

Technical Leadership and Stakeholder Alignment:

• 2+ years of experience in creating and aligning stakeholders to a vision, strategy, and designs for verification efforts that span multiple products.
• Lead cross-functional teams and ensuring that verification strategies are aligned with business and technical goals.
• Experience with automated testing frameworks.
• Knowledge of programming/scripting languages such as Python, C++, LabView, Matlab.
• Solid understanding of EE concepts (Ohms law, DSP, analog / digital electronics)
• Ability to Architect Test Environments and experience with version control systems (e.g., Git), Dev Ops and CICD methodologies.
• Understanding of hardware-software integration.
• Fluent on the use of EE test equipment like oscilloscope, function generators, DAQ equipment.

Desired Requirements:

• 1+ years of direct experience working in the Technology Development (TDP) and Product Development (PDP) phases of the product lifecycle.
• Experience working with medical device microprocessors, ASIC, or SOC (system on chip) system architecture.
• Experience participating in system characterizations and trade-offs analyses for power budgets, data storage/transmission, battery selection, BLE antenna designs, lead/electrode designs for various use cases.
• Experience delivering software products both as a Medical Device (SaMD) and in a Medical Device (SiMD).
• Experience with Data Privacy and Cybersecurity for connected medical product systems.
• Experience participating in integration and overseeing collaboration among hardware, mechanical, electrical, algorithms, and software teams.
• Experience in algorithm and firmware development and product implementation.
• Experience leading R&D team failure analysis investigations, root cause identification, and driving process/product improvements.

India-Haryana, Gurgaon

We are seeking a skilled GenAI Technical Lead to drive the implementation and optimization of AI solutions based on Agentforce and python, integrating AI-driven capabilities to enhance customer and agent experiences. This role requires expertise in Salesforce development, architecture, and AI technologies to lead strategic initiatives and ensure seamless system performance. You will be responsible for driving AI adoption for our commercial users.

Key Responsibilities:

• Design, develop, and implement Salesforce Agentforce solutions with best practices and scalability.
• Integrate Einstein AI, python based GenAI solutions, chatbots, and predictive analytics to enhance automation and decision-making.
• Collaborate with business stakeholders and cross-functional teams to define roadmaps and technical solutions.
• Develop and maintain Apex, LWC, Visualforce, SOQL, GraphQL and REST/SOAP integrations.
• Optimize Agentforce flows, automations, and knowledge management for enhanced productivity.
• Lead a team of Salesforce developers, admins, and AI specialists.
• Should be able to quickly develop POC project(s) or develop prototype.
• Evaluate the performance of generative Al models & solutions and make necessary adjustments to improve the performance.
• Ensure data security, compliance, and governance.
• Monitor system performance and implement improvements.
• Stay updated with Salesforce and AI trends.

Minimum Qualifications:

• 7 to 11 years of Salesforce development/architecture experience, focusing on Agentforce, Sales Cloud, Service Cloud, and AI-driven capabilities with the background of Btech.
• Experience with Salesforce AI tools like Einstein Analytics and Bots.
• Expertise in Apex, LWC, SOQL, REST/SOAP APIs, and integration patterns.
• Strong understanding of Salesforce data modeling, security, and governance.
• Experience with CI/CD, DevOps tools, Git, and Salesforce CLI.
• Salesforce certifications (Platform Developer 1 and 2, JavaScript Developer 1, Integrations Architect, AI Associate/Specialist, Sales Cloud Consultant, Service Cloud Consultant) preferred.
• Proficiency in programming languages such as Python, R & JAVA.
• Good understanding of Agentic AI and RAG (Retrieval Augmented Generation)
• Familiarity with popular Python AI frameworks and tools (e.g., LangChain, LlamaIndex).

Good to have -

• Strong knowledge of AI technologies, including machine learning, natural language processing, computer vision, etc.
• Hands on experience in architecture, design, implementation, and/or support of modern Data & AI solutions, experience of working with different LLM providers.
• Excellent problem-solving, communication, and leadership skills.
• Experience with Agile/Scrum methodologies.
• Excellent Presentation skills

Costa Rica-Heredia

Your responsibilities include:

Lead cross-functional teams and manage multiple projects from small to large scope, including schedule, scope, costs, and resources.

• Develops and implements overall project plan, including cost, schedule, risk and performance and monitors progress against business key objectives and goals.
• Identify prioritization and resource needs for assigned projects and activities with supporting cross-functions.
• Identify, communicate, and manage technical challenges and business risks.
• Drive and influence results by acting with speed, agility, and adaptability, assigning clear authority and accountability while integrating and aligning efforts across manufacturing sites and cross-functions.
• Provides structured thinking to project team on overall approach and delegates as appropriate.
• Directs and trains key project management processes.
• Leads the team in appropriate decision making through strong influence and the ability to analyze options and implications.
• Investigate and develop approach/solution to address technical problems with project teams.
• Direct control over activities and budget of one or more functional areas, divisions, product groups, projects/programs and/or operations.
• Foster a diverse workplace that enables all team members to contribute to their full potential in pursuit of organizational objectives.
• Provide timely communication on project progress updates to all relevant cross-functions and levels within the organization, including presentations to senior leadership.

Behavioral Skills:

• Strategic Thinking
• Communication
• Planning
• Influence
• Collaboration

Minimum Qualifications:

• Bachelor’s degree required, preferably in Engineering or Project Management.
• 3+ years of relevant experience.
• Small and large cross-functional project team lead experience.
• Must be willing and able to travel internationally ~10% of the time.
• Advance English Level
• Experience working on medical/manufacturing industries

Preferred Qualifications:

• PMP certification.
• Previous Sustaining and/or product integration experience and/or knowledge.
• Demonstrated ability to lead and work together with a cross-functional, multi-site sites.
• Strong organization, execution, and communication skills.
• Candidate to be comfortable in front of all levels of the organization as well as external customers.
• Candidate to have strong leadership and interpersonal skills and ability to build relationships within project teams.
• Problem solving technical expertise.
• Medical device industry experience.

Your Responsibilities Include:

• Review complaint communications and assess for regulatory compliance, reportability, and potential impact to patient safety and business operations.
• Participate in development and modification of these decision models with changes in product advances/therapies to uphold consistent compliance with government-mandated regulations.
• Evaluate and investigate identified complaints by gathering sufficient data from clinical staff, field representatives, internal employees, and laboratory analysis
• Collect, compile, and document regulatory reportability decisions using event investigation and regulatory decision models.
• Draft Medical Device Reports (MDRs), MedWatch, Vigilance, and other regulatory reports, ensuring timely transmition to the appropriate regulatory authorities. Draft Medical Device Reports (MDRs), MedWatch, Vigilance, and other regulatory reports, ensuring timely transmition to the appropriate regulatory authorities.
• Apply codes to events to facilitate product performance records. Review coding and investigations with engineering, laboratory, and other internal staff.
• Draft written communications detailing the clinical observation, investigation and/or product analysis, and corrective actions, as applicable, to physician and other end use customers. Communications include determination/eligibility for warranty credit or unreimbursed medical payments.

What We’re Looking For:

• Bachelor's degree in Chemical, Industrial, Electronic, Biotechnology, Electromechanical Engineering or related Field.
• English Level: B2 (70% - 79%).
• Desired knowledge: Statistical skills, ASQ Certified, knowledge of Six Sigma, knowledge of Lean, APQP or similar.

Hybrid Roles:

You're Responsibilities include:

• Implementing, upgrade and provide support to the UKG (Kronos) Pro system.
• Responsible for data gathering, configuration, implementing, migrations, testing, deploy and user support for new implementation of Workforce Dimensions.
• Establishes and/or maintains processes to support the collection and dissemination of such data/information.
• Reviews and/or reconciles data to support business processes.
• Consistently seeking ways to make department more efficient in the way we capture, process and disseminate data/information.
• Actively participates in both system and process improvements.
• Create documentation for department procedures as required.
• Support internal and/or external audits as required.
• Support ad hoc requests and special projects as required.

What We’re Looking For:

• Bachelor’s degree in business or technology.
• English Level desired: Intermediate.
• Experience: 3-5 years’ experience system implementation, documenting requirements, preparing and executing test plans, process mapping. Preference given to candidates with workforce management or payroll systems.
• Or an equivalent combination of education and experience.
• Desired knowledge: Knowledge of software development life cycle, business analysis, problem solving and value improvement.

Your Responsibilities Include:

• Review complaint communications and assess for regulatory compliance, reportability, and potential impact to patient safety and business operations.
• Participate in development and modification of these decision models with changes in product advances/therapies to uphold consistent compliance with government-mandated regulations.
• Evaluate and investigate identified complaints by gathering sufficient data from clinical staff, field representatives, internal employees, and laboratory analysis
• Collect, compile, and document regulatory reportability decisions using event investigation and regulatory decision models.
• Draft Medical Device Reports (MDRs), MedWatch, Vigilance, and other regulatory reports, ensuring timely transmition to the appropriate regulatory authorities. Draft Medical Device Reports (MDRs), MedWatch, Vigilance, and other regulatory reports, ensuring timely transmition to the appropriate regulatory authorities.
• Apply codes to events to facilitate product performance records. Review coding and investigations with engineering, laboratory, and other internal staff.
• Draft written communications detailing the clinical observation, investigation and/or product analysis, and corrective actions, as applicable, to physician and other end use customers. Communications include determination/eligibility for warranty credit or unreimbursed medical payments.

What We’re Looking For:

• Bachelor's degree in Chemical, Industrial, Electronic, Biotechnology, Electromechanical Engineering or related Field.
• English Level: B2(70% - 79%).
• Desired knowledge: Statistical skills, ASQ Certified, knowledge of Six Sigma, knowledge of Lean, APQP or similar.