Sap Business Analyst jobs at Boston Scientific in Costa Rica, Heredia

Costa Rica-Heredia

Hybrid Roles:

Job About the role:

Key Responsibilities:

• Process Analysis and Improvement: Analyze current credit operations and collection processes to identify areas for improvement. Develop and implement process enhancements to optimize efficiency and effectiveness.
• Data Analysis: Collect, analyze, and interpret data to support decision-making and process improvement initiatives. Provide insights and recommendations based on data analysis.
• Stakeholder Collaboration: Work closely with stakeholders, including finance, sales, customer service, and IT teams, to understand their needs and ensure process changes align with business objectives.
• Documentation: Create and maintain detailed process documentation, including process maps, standard operating procedures (SOPs), and training materials.
• Project Management: Lead and participate in projects related to credit operations and collections. Ensure projects are completed on time, within scope, and within budget.
• Performance Monitoring: Develop and monitor key performance indicators (KPIs) to track the effectiveness of process improvements. Provide regular reports to management on process performance.
• Compliance and Risk Management: Ensure that credit operations and collection processes comply with relevant regulations and internal policies. Identify and mitigate risks associated with process changes.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
• Experience: Minimum of 5 years of experience in process analysis, credit operations, collections, or a related field.

Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau).
• Experience with process mapping and documentation tools (e.g., Visio).
• Project management skills and experience.
• Knowledge of credit operations and collections best practices.
• Certifications: Relevant certifications (e.g., Certified Business Analysis Professional (CBAP), Project Management Professional (PMP)) are a plus.

India-Haryana, Gurgaon

We are seeking a skilled GenAI Technical Lead to drive the implementation and optimization of AI solutions based on Agentforce and python, integrating AI-driven capabilities to enhance customer and agent experiences. This role requires expertise in Salesforce development, architecture, and AI technologies to lead strategic initiatives and ensure seamless system performance. You will be responsible for driving AI adoption for our commercial users.

Key Responsibilities:

• Design, develop, and implement Salesforce Agentforce solutions with best practices and scalability.
• Integrate Einstein AI, python based GenAI solutions, chatbots, and predictive analytics to enhance automation and decision-making.
• Collaborate with business stakeholders and cross-functional teams to define roadmaps and technical solutions.
• Develop and maintain Apex, LWC, Visualforce, SOQL, GraphQL and REST/SOAP integrations.
• Optimize Agentforce flows, automations, and knowledge management for enhanced productivity.
• Lead a team of Salesforce developers, admins, and AI specialists.
• Should be able to quickly develop POC project(s) or develop prototype.
• Evaluate the performance of generative Al models & solutions and make necessary adjustments to improve the performance.
• Ensure data security, compliance, and governance.
• Monitor system performance and implement improvements.
• Stay updated with Salesforce and AI trends.

Minimum Qualifications:

• 7 to 11 years of Salesforce development/architecture experience, focusing on Agentforce, Sales Cloud, Service Cloud, and AI-driven capabilities with the background of Btech.
• Experience with Salesforce AI tools like Einstein Analytics and Bots.
• Expertise in Apex, LWC, SOQL, REST/SOAP APIs, and integration patterns.
• Strong understanding of Salesforce data modeling, security, and governance.
• Experience with CI/CD, DevOps tools, Git, and Salesforce CLI.
• Salesforce certifications (Platform Developer 1 and 2, JavaScript Developer 1, Integrations Architect, AI Associate/Specialist, Sales Cloud Consultant, Service Cloud Consultant) preferred.
• Proficiency in programming languages such as Python, R & JAVA.
• Good understanding of Agentic AI and RAG (Retrieval Augmented Generation)
• Familiarity with popular Python AI frameworks and tools (e.g., LangChain, LlamaIndex).

Good to have -

• Strong knowledge of AI technologies, including machine learning, natural language processing, computer vision, etc.
• Hands on experience in architecture, design, implementation, and/or support of modern Data & AI solutions, experience of working with different LLM providers.
• Excellent problem-solving, communication, and leadership skills.
• Experience with Agile/Scrum methodologies.
• Excellent Presentation skills

Your Responsibilities Include:

• Review complaint communications and assess for regulatory compliance, reportability, and potential impact to patient safety and business operations.
• Participate in development and modification of these decision models with changes in product advances/therapies to uphold consistent compliance with government-mandated regulations.
• Evaluate and investigate identified complaints by gathering sufficient data from clinical staff, field representatives, internal employees, and laboratory analysis
• Collect, compile, and document regulatory reportability decisions using event investigation and regulatory decision models.
• Draft Medical Device Reports (MDRs), MedWatch, Vigilance, and other regulatory reports, ensuring timely transmition to the appropriate regulatory authorities. Draft Medical Device Reports (MDRs), MedWatch, Vigilance, and other regulatory reports, ensuring timely transmition to the appropriate regulatory authorities.
• Apply codes to events to facilitate product performance records. Review coding and investigations with engineering, laboratory, and other internal staff.
• Draft written communications detailing the clinical observation, investigation and/or product analysis, and corrective actions, as applicable, to physician and other end use customers. Communications include determination/eligibility for warranty credit or unreimbursed medical payments.

What We’re Looking For:

• Bachelor's degree in Chemical, Industrial, Electronic, Biotechnology, Electromechanical Engineering or related Field.
• English Level: B2 (70% - 79%).
• Desired knowledge: Statistical skills, ASQ Certified, knowledge of Six Sigma, knowledge of Lean, APQP or similar.

Hybrid Roles:

You're Responsibilities include:

• Implementing, upgrade and provide support to the UKG (Kronos) Pro system.
• Responsible for data gathering, configuration, implementing, migrations, testing, deploy and user support for new implementation of Workforce Dimensions.
• Establishes and/or maintains processes to support the collection and dissemination of such data/information.
• Reviews and/or reconciles data to support business processes.
• Consistently seeking ways to make department more efficient in the way we capture, process and disseminate data/information.
• Actively participates in both system and process improvements.
• Create documentation for department procedures as required.
• Support internal and/or external audits as required.
• Support ad hoc requests and special projects as required.

What We’re Looking For:

• Bachelor’s degree in business or technology.
• English Level desired: Intermediate.
• Experience: 3-5 years’ experience system implementation, documenting requirements, preparing and executing test plans, process mapping. Preference given to candidates with workforce management or payroll systems.
• Or an equivalent combination of education and experience.
• Desired knowledge: Knowledge of software development life cycle, business analysis, problem solving and value improvement.

Your Responsibilities Include:

• Review complaint communications and assess for regulatory compliance, reportability, and potential impact to patient safety and business operations.
• Participate in development and modification of these decision models with changes in product advances/therapies to uphold consistent compliance with government-mandated regulations.
• Evaluate and investigate identified complaints by gathering sufficient data from clinical staff, field representatives, internal employees, and laboratory analysis
• Collect, compile, and document regulatory reportability decisions using event investigation and regulatory decision models.
• Draft Medical Device Reports (MDRs), MedWatch, Vigilance, and other regulatory reports, ensuring timely transmition to the appropriate regulatory authorities. Draft Medical Device Reports (MDRs), MedWatch, Vigilance, and other regulatory reports, ensuring timely transmition to the appropriate regulatory authorities.
• Apply codes to events to facilitate product performance records. Review coding and investigations with engineering, laboratory, and other internal staff.
• Draft written communications detailing the clinical observation, investigation and/or product analysis, and corrective actions, as applicable, to physician and other end use customers. Communications include determination/eligibility for warranty credit or unreimbursed medical payments.

What We’re Looking For:

• Bachelor's degree in Chemical, Industrial, Electronic, Biotechnology, Electromechanical Engineering or related Field.
• English Level: B2(70% - 79%).
• Desired knowledge: Statistical skills, ASQ Certified, knowledge of Six Sigma, knowledge of Lean, APQP or similar.

Your Responsibilities Include:

• Review complaint communications and assess for regulatory compliance, reportability, and potential impact to patient safety and business operations.
• Participate in development and modification of these decision models with changes in product advances/therapies to uphold consistent compliance with government-mandated regulations.
• Evaluate and investigate identified complaints by gathering sufficient data from clinical staff, field representatives, internal employees, and laboratory analysis
• Collect, compile, and document regulatory reportability decisions using event investigation and regulatory decision models.
• Draft Medical Device Reports (MDRs), MedWatch, Vigilance, and other regulatory reports, ensuring timely transmition to the appropriate regulatory authorities. Draft Medical Device Reports (MDRs), MedWatch, Vigilance, and other regulatory reports, ensuring timely transmition to the appropriate regulatory authorities.
• Apply codes to events to facilitate product performance records. Review coding and investigations with engineering, laboratory, and other internal staff.
• Draft written communications detailing the clinical observation, investigation and/or product analysis, and corrective actions, as applicable, to physician and other end use customers. Communications include determination/eligibility for warranty credit or unreimbursed medical payments.

What We’re Looking For:

• Bachelor's degree in Chemical, Industrial, Electronic, Biotechnology, Electromechanical Engineering or related Field.
• English Level: B2 (70% - 79%).
• Desired knowledge: Statistical skills, ASQ Certified, knowledge of Six Sigma, knowledge of Lean, APQP or similar.

Your Responsibilities Include:

• Review complaint communications and assess for regulatory compliance, reportability, and potential impact to patient safety and business operations.
• Participate in development and modification of these decision models with changes in product advances/therapies to uphold consistent compliance with government-mandated regulations.
• Evaluate and investigate identified complaints by gathering sufficient data from clinical staff, field representatives, internal employees, and laboratory analysis
• Collect, compile, and document regulatory reportability decisions using event investigation and regulatory decision models.
• Draft Medical Device Reports (MDRs), MedWatch, Vigilance, and other regulatory reports, ensuring timely transmition to the appropriate regulatory authorities. Draft Medical Device Reports (MDRs), MedWatch, Vigilance, and other regulatory reports, ensuring timely transmition to the appropriate regulatory authorities.
• Apply codes to events to facilitate product performance records. Review coding and investigations with engineering, laboratory, and other internal staff.
• Draft written communications detailing the clinical observation, investigation and/or product analysis, and corrective actions, as applicable, to physician and other end use customers. Communications include determination/eligibility for warranty credit or unreimbursed medical payments.

What We’re Looking For:

• Bachelor's degree in Chemical, Industrial, Electronic, Biotechnology, Electromechanical Engineering or related Field.
• English Level: B2(70% - 79%).
• Desired knowledge: Statistical skills, ASQ Certified, knowledge of Six Sigma, knowledge of Lean, APQP or similar.