Role Overview:
Key Job Responsibilities and Duties:
Day-to-day proactive communication with partners in your region by telephone, by internal messaging and occasionally in person to assist with the development of the business;
Building productive relationships with partners to ensure that they offer the best availability and rate structure;
Discuss opportunities with partners that will help improve business by using Booking.com BV’s internal tool of priority setting;
First point of contact for key local accommodation partners, answering questions and queries, taking action as needed;
Participation in weekly team learning in your office;
Advise accommodation partners regarding their (potential)webpages on the Booking.com website and how they can amend data with respect to supply, availability, specials, promotions;
Liaison person for properties to contact when they have questions by phone and the Account Managers are unavailable;
Providing support to properties or Booking.com BV in building the webpage for accommodations and/or maintaining property information on the Booking.com website;
Verify that the website has accurate information on properties and pictures of newly registered accommodations;
Delivering training by phone to new and or existing properties on how to use Booking.com’s extranet and rates & availability system;
Providing properties with information and advice mainly by phone, including follow-ups;
Looking after IT/administrative related tasks;
In consultation with the Account Managers, provide information support to Booking.com BV for new and existing accommodations;
Conduct daily/weekly rate and availability checks on various platforms;
Assist in the preparation of market visits, operational planning and projects;
Assisting in additional tasks and projects when needed
You will also need to be versatile, flexible and adapt quickly to the latest guidelines/changes from Booking.com BV.
Qualifications & Skills:
Great face-to-face and telephone communication skills;
Fluent English language speaker and writer;
Affinity/experience within e-travel and/or hotel/travel industry is a plus;
Proactive, sense of responsibility and can work independently;
Ability to convince partners on the phone to implement suggestions;
Quick and resourceful, flexible, accurate, strong analytical and an eye for detail;
Team player, motivated and enjoys to work in e-travel and hospitality;
Business focused;
Positive attitude;
Hotel School or University background preferred
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:
Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
Application Process:
Let’s go places together:
This role does not come with relocation assistance.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
