Localisation Lead - Traditional Chinese & Simplified jobs at Booking in Singapore, Singapore

Role Description:

The main objective of the Account Executive is to drive basic commercial advice to partners in their portfolio.

Proactively contacts partners, providing them with analysis, growth opportunities, feedback and informing and advising them about new products and services.

Key Job Responsibilities and Duties:

• Pro-active communication with partners in the region by telephone and by internal messaging to assist with the development of Booking.com's business.
• Responsible for a portfolio of partners, the first point of contact, answering questions and following up when needed.
• Responsible for maintaining a stable relationship with the accommodation partners (i.e. frequent performance calls and contact to ensure they offer our customers the best availability and competitive pricing) at property level.
• Be knowledgeable on Booking.com's products so that their benefits and usage can be explained to Partners.
• Identify opportunities for partners that will help improve Booking.com's business by using its internal segmentation to prioritise.
• Identify new potential partner leads and pass these leads on for further follow up.
• Responsible for taking Customer Service escalations which relate to their managed portfolio and solving these in the most efficient manner for the business, partner and customer.
• Support the organization of events, such as workshops and webinars, for partners. Also expected to attend and participate in the partner events for their managed portfolio.

Qualifications & Skills:

• Solution oriented and results driven
• Strong work ethic; self-directed and resourceful
• Proactive, flexible and capable of working independently as well as working in a team
• Ability to prioritise own workload and efficiently manage their time
• Strong and engaging communication skills
• Ability to influence partners over the phone to implement suggestions
• Eye for accuracy and ability to be analytical
• Language: English & Japanese written and verbal

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Role Overview:

The Senior Localisation Specialist delivers the best user experience for the Japanese market by ensuring high-quality, accurate, and locally relevant localisation of Booking.com and its sister companies’ content, adhering to both brand and internal language requirements. They are responsible for managing language assets, maintaining quality standards, and leveraging advanced translation management tools to train and assess internal and external linguists. This role drives continuous quality improvements by providing local market insights, consultancy, and leading initiatives like competitor analysis, user research, and experimentation. The Senior Localisation Specialist is involved throughout the localisation process, identifies areas for improvement, and puts forward new initiatives to enhance content quality. They coordinate language asset creation and training resources, support the successful execution of localisation projects, and collaborate closely with the Quality Management team to contribute to both regional and global quality initiatives.

Key Job Responsibilities and Duties:

• Own and ensure accountability for the quality, cultural relevance, and brand compliance of all Japanese translations produced by internal and external linguists, supporting the success of global strategies in the local market.

• Develop, manage, and maintain internal language resources and Japanese guidelines (including term bases, glossaries, translation memories, and style guides) for use by all linguists.

• Conduct regular quality assessments along the entire content creation journey, from initial briefs to final localized copy, using feedback and established frameworks to drive continuous improvement.

• Deliver training, coaching, and performance feedback to internal linguists, external vendors, and freelancers to maintain and enhance localized content quality in Japanese.

• Monitor translation quality metrics, perform root cause analysis on issues, and implement improvements by providing clear guidance, documentation, and actionable feedback.

• Act as a proactive Localisation consultant, applying market and language insights to drive relevance and impact for Japanese content, while collaborating closely with key business stakeholders.

• Lead or support market research initiatives, competitor analysis, AB testing, and quality process optimization, identifying opportunities to enhance Localisation strategy and applying best practices within the team.

Qualifications & Skills:

• Bachelor’s degree in Language, Translation, or a related field. In order to manage the Japanese asset, proficiency in Japanese is a must.

• At least 5 years of experience in the localisation industry, including translation, transcreation, audiovisual translation, and/or quality management of localized copy for the Japanese market.

• Demonstrated expertise in quality management processes such as linguistic QA, translation review, editing, and providing constructive feedback to internal and external linguists.

• Strong background in terminology management, translation management software, and machine translation post-editing specific to Japanese.

• Proven analytical skills to interpret quality data and market insights, supporting ongoing quality improvement in localized content.

• Excellent communication, stakeholder management, and networking abilities, with a proactive approach to coaching, feedback, and collaboration both independently and within a team.

• Solid understanding of internationalization, SEO, e-commerce, UX, and marketing Localisation; prior experience as a Senior Localisation Specialist, Quality Manager, or in e-commerce/marketing Localisation is a plus.

• Manage relationships with global vendors to ensure seamless collaboration and high-quality service delivery. Proficiency in Japanese is required to effectively oversee quality standards and support Localisation initiatives for the Japanese market.

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application Process:

• Let’s go places together:

• This role does not come with relocation assistance.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Role Overview:

The Localisation Lead is responsible for production, delivery and quality of localisation for their market and ensures all localisation requirements are delivered on time, within budget and in line with local market needs. They help ensure that our platform and channels are culturally resonant, brand-aligned and market-optimized.

The Localisation Lead acts as the ambassador for localisation in the market(s), proactively building relationships with key stakeholders. They will also look for opportunities for market-specific localisation strategy - as well as informing central localisation strategy - to deliver a more locally-relevant and customer-centric experience.

Key Job Responsibilities and Duties:

• Delivery

  • Ensure on-time delivery of localisation work for their language(s)/market(s)

• Quality Monitoring:

  • Monitor quality of localized content for their market, provide feedback to quality vendors, address issues with translation vendors, take a lead role in arbitrations, and escalate recurring issues to the central Quality Team as required;

  • Oversee localisation product testing for their market;

  • Manage localisation assets (Localisation Style Guides, Glossaries, Translation Memories);

• Vendor Management:

  • Assess and onboard new vendors;

  • Build and foster rapport with vendor linguists;

• Localisation services:

  • Provide urgent ad-hoc marketing translations as required;

  • Provide consultation on selected localisation services such as transcreation, voice-over, post-editing, etc.;

• Strategy

  • Provide local market perspective to inform central localisation strategy as required;

  • Identify localisation opportunities in customer journey to enhance international customer experience for their market;

  • Be ambassador for localisation and establish relationships with key localisation stakeholders in the market;

  • Provide cultural, linguistic, and market consultation to the business as required;

  • Facilitate research, experimentation, and A/B testing as required.

Qualifications & Skills:

• 5+ years experience in a similar localisation role in the online space

• Native speaker of the target language with fluent English;

• Proven experience in translation, localisation and language quality management;

• Experience managing linguistic teams and/or multiple Language Service Providers;

• Deep understanding of the end-to-end localisation processes;

• Good knowledge of localisation technology, incl. CATs, TMSs, MT and post-editing

• Good understanding of internationalization with experience in product testing and bug reporting

• Experience in creative writing, media or online marketing industry a plus

• Excellent communication, presentation and interpersonal skills with ability to influence diverse stakeholders across business and leadership levels.

• Manage relationships with global vendors to ensure seamless collaboration and high-quality service delivery. Proficiency in either Indonesian / Bulgarian / Malay / Estonian / Tagalog / Lithuanian / Latvian is required to effectively oversee quality standards and support localisation initiatives for the respective language market.

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application Process:

• Let’s go places together:

• This role does not come with relocation assistance.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Senior Localisation Specialist - Traditional Chinese

Role Overview:

The Senior Localisation Specialist delivers the best user experience for the Traditional Chinese market by ensuring high-quality, accurate, and locally relevant localisation of Booking.com and its sister companies’ content, adhering to both brand and internal language requirements. They are responsible for managing language assets, maintaining quality standards, and leveraging advanced translation management tools to train and assess internal and external linguists. This role drives continuous quality improvements by providing local market insights, consultancy, and leading initiatives like competitor analysis, user research, and experimentation. The Senior Localisation Specialist is involved throughout the localisation process, identifies areas for improvement, and puts forward new initiatives to enhance content quality. They coordinate language asset creation and training resources, support the successful execution of localisation projects, and collaborate closely with the Quality Management team to contribute to both regional and global quality initiatives.

Key Job Responsibilities and Duties:

• Own and ensure accountability for the quality, cultural relevance, and brand compliance of all Traditional Chinese translations produced by internal and external linguists, supporting the success of global strategies in the local market.

• Develop, manage, and maintain internal language resources and Traditional Chinese guidelines (including term bases, glossaries, translation memories, and style guides) for use by all linguists.

• Conduct regular quality assessments along the entire content creation journey, from initial briefs to final localized copy, using feedback and established frameworks to drive continuous improvement.

• Deliver training, coaching, and performance feedback to internal linguists, external vendors, and freelancers to maintain and enhance localized content quality in Traditional Chinese.

• Monitor translation quality metrics, perform root cause analysis on issues, and implement improvements by providing clear guidance, documentation, and actionable feedback.

• Act as a proactive Localisation consultant, applying market and language insights to drive relevance and impact for Traditional Chinese content, while collaborating closely with key business stakeholders.

• Lead or support market research initiatives, competitor analysis, AB testing, and quality process optimization, identifying opportunities to enhance Localisation strategy and applying best practices within the team.

Qualifications & Skills:

• Bachelor’s degree in Language, Translation, or a related field. In order to manage the Traditional Chinese asset, proficiency in Traditional Chinese is a must.

• At least 5 years of experience in the localisation industry, including translation, transcreation, audiovisual translation, and/or quality management of localized copy for the Traditional Chinese market.

• Demonstrated expertise in quality management processes such as linguistic QA, translation review, editing, and providing constructive feedback to internal and external linguists.

• Strong background in terminology management, translation management software, and machine translation post-editing specific to Traditional Chinese.

• Proven analytical skills to interpret quality data and market insights, supporting ongoing quality improvement in localized content.

• Excellent communication, stakeholder management, and networking abilities, with a proactive approach to coaching, feedback, and collaboration both independently and within a team.

• Solid understanding of internationalization, SEO, e-commerce, UX, and marketing Localisation; prior experience as a Senior Localisation Specialist, Quality Manager, or in e-commerce/marketing Localisation is a plus.

• Manage relationships with global vendors to ensure seamless collaboration and high-quality service delivery. Proficiency in Traditional Chinese is required to effectively oversee quality standards and support Localisation initiatives for the Traditional Chinese market.

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application Process:

• Let’s go places together:

• This role does not come with relocation assistance.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Role Description:

As part of our journey toward an API-led architecture, you’ll contribute to creating scalable and maintainable integration solutions that support our global people tech ecosystem.

Key Job Responsibilities and Duties:

• Design, build, and support integrations in Workday using EIBs, Core Connectors, Workday Studio, and Workday Web Services (WWS).

• Develop and manage integration flows on MuleSoft Anypoint Platform to support secure, real-time and batch-based data exchange between Workday and other platforms.

• Own the full lifecycle of Workday HR integrations – from gathering and analyzing business requirements, contributing to RFP processes, and defining integration strategy, through to solution design, development oversight, testing, deployment, and transition to BAU.

• Act as the single point of accountability for integration projects, ensuring timely delivery, quality outcomes, and alignment with business objectives while coordinating across HR, IT, and external vendors.

• Champion integration governance and standards, proactively identifying opportunities for process improvement and ensuring solutions remain scalable, secure, and maintainable in the BAU environment.

• Support larger Workday projects and releases by ensuring integration compatibility and stability.

• Contribute to the ongoing enhancement and documentation of our integration landscape in line with API-led principles; monitor and troubleshoot integration errors and work with relevant teams to resolve issues and improve performance.

Qualifications & Skills:

• 6+ years of hands-on experience with Workday integrations, including Workday Studio, Core Connectors, and EIBs.

• 2+ years of hands-on experience with MuleSoft, particularly building and deploying APIs or integration flows via Anypoint Studio.

• Workday Integration Certification (e.g., Core Connector, Studio) is required.

• Working knowledge of web service technologies (SOAP, REST), XML, JSON, and OAuth2.

• Understanding of Workday’s data model, business processes, and security structure.

• Exposure to API-led connectivity concepts and interest in building reusable, scalable integrations.

• Strong troubleshooting, documentation, and stakeholder communication skills.

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application Process:

• Let’s go places together:

• This role does not come with relocation assistance.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Due to the rapid and continuous growth of the organization, the tasks and duties of this role will evolve over time. You will be keen to develop and grow within the role and challenge yourself to take on additional projects and responsibilities as they present themselves. This role requires a dynamic and proactive person with strong analytical, communication, and stakeholder management skills.

Responsibilities

• Drive both the short and long-term business planning process to create solid financial plans for key corporate function departments;

• Work with accounting and business teams on month-end close to accurately report business results and provide insightful explanatory commentary;

• Provide reporting in an insightful and actionable way to the departmental leadership, including business performance presentations for all close and planning cycles;

• Proactively deliver intelligence based on data and support and advise your business partners on identified opportunities;

• Perform ad-hoc analysis, scenarios and benchmarking as needed and contribute to new business/expansion/cost control projects and process improvement as and when business requires;

• Continuously seek ways to simplify and enhance our planning and control processes;

• Identify what drives (financial) success for the different sub departments and develop measures for these drivers.

Skills and Experience

• Bachelor’s degree in Business, Finance, Accounting, or other related field;

• Additional professional certification (CPA/RC/CIMA/CMA) or studying is a plus;

• 3+ years of relevant (business control) experience;

• Medium-to-advanced knowledge of Excel;

• Financial modeling and analytical skills;

• Ability to listen, work with and proactively advise business partners;

• Sees the headlines whilst having attention for the details;

• Ability to be a reliable, hands-on deliverer of quality results;

• Excellent communication skills (both written and verbal) in English;

• Comfortable working in cross-functional teams and working in an unstructured environment;

• Demonstrated ability to manage multiple competing priorities simultaneously and drive projects to completion;

• Organized, proactive and results oriented.

• Flexible mindset.

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. Our Total Rewards are striven to make it easier for you to experience all that life has to offer—all the messy, beautiful, and joyful bits—on your terms. So you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:

• Health, life, and disability insurance*

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts for yourself, friends, and family, including automatic Genius Level 3 status and Booking.com wallet credit

• Free access to online learning platforms, development and mentorship programs, and a complimentary Headspace membership

• On-site meals, coffee, and snacks, including healthy and vegan options, daily

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Role Description:

The Hub Manager oversees a portfolio of languages - managing a team of Language Managers and Sr Localisation Specialists responsible for the strategic delivery of localisation requirements - with a focus on quality, efficiency and cost-effectiveness. They work with multiple vendors to ensure excellence in all localisation streams, including translation, quality assessment and product testing.

Key Job Responsibilities and Duties:

• Evaluate, drive and optimize localisation performance against all KPIs for a portfolio of languages

• Implement strategic delivery plans to optimise for KPIs.

• Monitor, evaluate and guarantee vendor performance across all languages in the portfolio.

• Support the implementation of new localisation solutions for key content types

• Implement - via a team of Localisation Leads - localisation strategy at language/market level, identifying, recommending and implementing changes to our platform that create a more culturally-adapted and locally-relevant user experience

• Advocate for and promote localisation opportunities in and for the group of languages; function as our regional Localisation ambassador to bridge central strategy with execution to meet the needs of our customers.

• Build strong working relationships with central and regional leadership teams.

• Mentor, coach and sponsor Localisation Leads and Sr Localisation Specialists, finding or creating career growth opportunities to support their professional development.

Qualifications & Skills:

• Extensive background in Localisation (e.g. managing operations, projects or vendors in a translation environment).

• 8+ years of experience in a management function.

• Experience with leading and coaching international teams

• Experience managing external localisation vendors.

• Strong communication skills, interpersonal skills and presence; ability to manage and influence stakeholders.

• Deep knowledge of localisation technology, incl. CATs, TMSs, MT and post-editing.

• Deep understanding of internationalization, with experience in product testing and bug reporting

• Experience with e-commerce product localisation and marketing and creative content translation and transcreation.

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application Process:

• Let’s go places together:

• This role does come with relocation assistance.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.