Senior Business Operations Associate Portfolio jobs at Booking in Netherlands, Amsterdam

A successful candidate should demonstrate:

• Technical knowledge: Solid understanding of enterprise data technology and machine learning at scale

• Risk management: Experience in developing compliance solutions which are resistant against degradation over time, are documented and can be monitored and tested

• Strategic thinking: Ability to think beyond quick wins and perceive long-term opportunities for broad-based risk reduction

• Customer centricity: Keeping the customer's best interests at heart, both in terms of the protection of their privacy as well as the usability of our products and services

• People leadership: Inspiring, coaching and supporting your team members, to allow them to excel and grow

• Cross-functional mindset: Willingness to break through silos, collaborate across teams and departments and pitch in when needed to ensure overall mission success

Key Job Responsibilities and Duties:

• Support the business with in-depth legal review, advice and guidance on data protection and data privacy issues and/or risks with any current or potential new initiatives

• Serve as the primary privacy legal SPoC for all matters arising from the Data, Technology and Customer Service functions in the company

• Lead a team that serves as the foremost experts in the privacy legal function when it comes to data governance and technology

• Lead the retention & deletion efforts at Booking.com

• Support strategic, enterprise-wide priorities to mature our data governance and privacy control landscape

• Engage with other Legal & Public Affairs teams and stakeholders to ensure the Legal function speaks with one voice

• Constantly (re)prioritize team workload to adapt to changing circumstances

• Partnering on review, advice and approval of data sharing use cases, data protection and privacy guidance, policies and procedures for the business

• Exercise people management responsibilities, such as performance management and coaching; be accountable for team performance

Qualification & Skills:

• Bachelor degree (Master’s Degree / Specialised Diploma is an advantage) and admission to practise in at least one jurisdiction
• 8-12 years experience in a reputable law firm or in-house team

• EU, UK or US law degree

• A Batchelors’ and/or Masters’ Degree, and a legal professional qualification

• Native or fluent English speaking and writing skills

• Knowledge and experience in data protection law; a CIPP/E / CIPT (or similar) certification is preferred

• A deep understanding of GDPR and the e-Privacy Directive how this applies to enterprise and consumer-facing technology; knowledge of DMA/DSA and AI Act is preferred

• Ability to be the “voice of reason” in crisis situations, to quickly respond to issues at hand and to prioritise effectively, with a “customer first” mindset

• Excellent communication skills (written and oral), attention to detail, organizational and project management skills and ability to meet deadlines, prioritising appropriately

• Adaptable, ready to embrace change in order to meet evolving business needs, work in ambiguous situations and under pressure, and learn from mistakes

• Strong ability to lead and inspire a team

• Demonstrated cross-functional project leadership and commercial acumen, with ability to balance risk with business objectives

• Experience in management of and impactful communication with senior stakeholders, effectively communicating complex ideas and projects simply and succinctly

• In-depth understanding of the data and privacy issues that commonly arise in the technology and data space, along with ability to quickly learn and grasp the importance of new and emerging issues and manage processes from inception to completion

• Strong collaborative, professional approach; able to succeed in and lead diverse, multidisciplinary, multicultural teams

• High proficiency in productivity software, and AI platform usage, with a commitment to continuous improvement.

Deadline for applications is21 November 2025.

Further traits look for:

• Alignment with Booking.com’s values (Customer First, Succeed Together, Own It, Learn Forever, Do the Right Thing).

• Curiosity, flexibility, and a creative, pragmatic approach to problem-solving.

• Confidence with collaboration.

• Ability to influence stakeholders at all levels.

• Proactivity, resilience, and a drive to deliver results.

• Strong judgment with attention to both the big picture and key details.

• Courage to take a stance and make tough decisions.

• Team-oriented, self-aware, and a good listener.

• Agility in prioritizing and meeting deadlines.

• Forward-thinking, with a focus on emerging legal and policy issues.

As a team, we believe in:

• Being integral to decision-making, shaping Booking.com’s future.

• Supporting Booking's mission to make travel accessible, fostering openness and curiosity.

• Offering opportunities for team members to explore new areas or specialize.

• Providing holistic, integrated legal and public affairs advice.

• Continuously improving Legal Operations, innovating, and sharing best practices.

• Learning from mistakes and embracing growth.

• Working collaboratively with a sense of humor and enjoying the journey together!

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application process:

• Let’s go places together:

• Detailed instructions on post-application requirements including any required application materials, deadlines, portfolios, coding challenges, or other assessments as defined by BU or department.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Role Description:

This is role is to be based out of Amsterdam, Netherlands

Key Job Responsibilities and Duties:

• Business Acumen, Consultancy: Understanding business principles and providing expert advice to solve business challenges.

• Stakeholder Management, Collaboration, Communication: Effectively engaging with all parties involved, working together, and clearly conveying information to achieve shared goals.

• Analysis, Innovation, Problem-Solving: Examining information to identify issues, developing creative solutions, and resolving complex challenges.

• Leadership, Strategic Planning, Change Management, Mentoring: Guiding and inspiring teams, facilitating smooth transitions during organizational changes, and supporting the development of others. Providing excellent support to clients and developing long-term plans to achieve organizational objectives.

• Systems Design: Evaluates architecture solutions, leads technical delivery, describes system implications, designs and defends solutions, possesses knowledge in data storage/security, and improves system health.

• Technical Incident Management: Addresses production issues, improves reliability through root cause analysis, tracks incidents, and is responsible for triage/prioritization and system monitoring.

• Automation and toil reduction: Ensures infrastructure currency, reduces technical debt, optimizes for scaling, ensures cost-efficient operations, reduces human labor with software features, possesses cloud technology knowledge, and works in a DevOps model.

• Production systems best practices: Secures production systems, ensures compliance, reduces single points of failure, reduces impact of live issues with documentation, ensures compliance (SOx, PCI, PII, GDPR), ensures resiliency and uptime, runs backup/restore procedures, and has knowledge of configuration management and data retention.

Qualifications & Skills:

• Experience in software development with proficiency in one of the coding languages: Java, SQL, Python, etx

• Bachelor’s Degree In Computer Science, Computer Or Electrical Engineering, Mathematics, Or A Related Field Or 5 Years Of Progressively Responsible Experience In The Specialty As Equivalent

• At least 5 years of engineering experience, including 3+ years of managing Saas applications used for productivity and collaboration such as Google Workspaces, Slack, Glean, Blink, JIRA, Confluence or similar applications

• Business Applications Acumen: Strong understanding of Business Applications and a deep knowledge of Business like Booking.com.

• Problem-Solving & Communication: A proactive, results-driven, and analytical mindset with excellent verbal and written communication skills.

• Experience with technologies like Mulesoft, Gitlab, or AWS, as well as a deep understanding of AI technologies.

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application Process:

This section should provide:

• Let’s go places together:

• This role comes with relocation assistance.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

An individual contributor role assigned to support a Business Information Security Officer (BISO) who is assigned to one or more Business Units (BU). The role is an embedded Security, Safety, & Fraud (SS&F) analyst responsible for supporting the BISO in driving the SS&F strategy within each BU; partnering with SS&F to support delivery of products/tools/services that are fit for purpose. Within the BU, the BSA works primarily with the Tech and Product teams with the aim to improve the security, safety, and fraud risk posture of the BU. The role supports BU’s adoption of the SS&F capabilities and standards and the continuous improvement of the latter based on BU feedback and requirements. By identifying BU gaps and risks related to SS&F, the BSA supports the BISO in enabling the business to achieve their goals while addressing their most relevant risks.

Role Description:

Key Job Responsibilities and Duties:

Responsible for:

• • Assessing, identifying, reporting, and monitoring the SS&F risks within the BU by supporting the BISO in periodic and relevant insights to BU leadership that drive risk based decisions and prioritization of actions

  • Champions and promotes SS&F awareness in the BU

  • Support in building productive relationships with business stakeholders

  • Representing the BISO at meetings and act on behalf of as requested

Consulted for:

• • Support the BISO in delivering operational and tactical security improvements in line with the overarching security strategy while supporting the Business Information Security Officer (BISO)

  • Understanding and keeping up to date with BU specific SS&F related security regulations

  • BU and SS&F collaboration support

  • Feedback and BU requirements towards the SS&F capabilities and services for continuous improvement

  • Support and analysis of SS&F risk acceptances

  • Support and analysis of SS&F risk remediation and mitigation activities

  • Support and analysis during SS&F incidents management

Experience & Skills:

• 3 to 5 years of experience in one or more of Cyber Security, Safety, and Fraud topics

• Understanding of technology processes and practices (e.g., change management, Secure Software Development Lifecycle, Identity and Access Management, IR, Incident Management, Data Governance)

• Experience in IT Risk Management

• Excellent English communication skills

• Experience in stakeholder management and ability to effectively engage and influence individual technical staff

• Creative problem-solver able to communicate concepts to a limited audience and create clarity

• Additional cybersecurity qualifications such as CISM, CISSP, CISA, CRISC, AIGP, or similar are an advantage

• Organized, with attention to detail and execution skills

• Experience in the analysis and assessment of security programs

• Good understanding of security best practices and standards such as NIST Cybersecurity Framework, ISO27001, and PCI DSS

• Experience participating in security, safety, and fraud incident response activities

Other personal characteristics:

• Open minded, respectful, high emotional intelligence, and collaborative work style

• Comfortable with ambiguity, creating clarity

• Achieving data driven, collaborative solutions

• Good communication, consulting, and influencing skills

• Integrity and independent thinking

• Thrives in fast-paced, demanding environments

• Learning demeanor, transparent behaviour

• Good problem solver able to roll up sleeves to get things done

• Committed to building a diverse, inclusive work environment

• Good time management and organizational skills to manage multiple tasks and changing priorities

Education:

• Bachelor’s degree in computer science or related field or equivalent experience

Benefits & Perks: Global Impact, Personal Relevance:

• Possibility to live and work in Amsterdam, named as the best city in the World for living a happy and healthy life

• International and diverse company culture;

• Possibility to innovate through multiple company programs (e.g. Hackathon, twice a year)

• Opportunity to work in an Agile, startup-like development environment

• Excellent support for personal development through online platforms

• Mentorship programs to accelerate skills growth

• Contribute to the company tech transformational journey toward a more modern tech stack

• Inclusive leadership, valuing the opinion of everyone independently of their career level

• Great compensation package

• Multiple perks that will make your life easier (e.g. discounts to local shops, discounted gym membership, etc.)

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Key Responsibilities:

• Hands-on experience with MarTech tools (e.g., Salesforce Marketing Cloud, Adobe Campaign, Marketo, Braze, HubSpot, etc.) to build, execute, and optimize campaigns.

• Ability to understand and write HTML, CSS, and scripting languages (e.g., AMPscript, JavaScript) for responsive and personalized content.

• Proficiency in writing and optimizing SQL queries for audience segmentation, data extraction, and reporting.

• Build and develop emails from scratch, ensuring high-quality, responsive design across devices and email clients.

• Create and manage email and push messaging campaigns, from content development and QA to set-up, deployment, and tracking.

• Perform QA checks on all aspects of campaigns (copy, links, rendering, tracking, and user experience) before launch.

• Execute A/B testing for subject lines, content, and segmentation strategies to optimize engagement.

• Implement advanced segmentation and conditional/dynamic content to deliver personalized customer experiences.

• Monitor key metrics (open rates, CTR, conversion, deliverability, engagement) to identify opportunities for optimization.

• Collaborate with cross-functional teams (Product, Tech, UX/Design, Data Science, Marketing) to design and build impactful campaigns.

• Troubleshoot technical issues related to deployment, rendering, and tracking.

• Stay up to date with digital marketing trends, tools, and technologies, including emerging MarTech and AI capabilities.

• Prepare and present campaign performance reports, summarizing successes, learnings, and opportunities.

• Analyze customer behavior and engagement data to identify lifecycle opportunities and drive retention.

Requirements of special knowledge/skills

• Strong hands-on experience with marketing automation and CRM platforms (e.g., Salesforce Marketing Cloud, Adobe Campaign, Braze, Marketo, HubSpot).

• Marketing automation certifications (SFMC, Adobe Campaign, Braze, or equivalent) are a strong plus.

• Proficiency in HTML, CSS, and scripting languages (e.g., AMPscript, JavaScript) to build responsive and dynamic campaigns.

• Ability to write, optimize, and troubleshoot SQL queries for segmentation, targeting, and reporting.

• Experience in tracking and analyzing campaign performance across email, push notifications.

• Knowledge of A/B testing methodologies, proposing and testing own hypotheses and a test-and-learn mindset for campaign optimization.

• Experience developing and deploying emails from scratch, ensuring QA across devices and clients using Litmus.

• Strong understanding of segmentation, personalization, and lifecycle marketing strategies to drive customer engagement and retention.

• Experience troubleshooting technical issues related to email rendering, deliverability, and tracking.

• Excellent project management skills, with the ability to manage multiple campaigns simultaneously.

• Strong communication and collaboration skills to work effectively with cross-functional teams.

• Awareness of emerging marketing technologies, including AI-powered tools, to enhance campaign performance and efficiency.

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application Process:

This section should provide:

• Let’s go places together:

• This role does not come with relocation assistance.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

This role is eligible for our hybrid work model: Two days in-office.

In this newly created position, you will serve as a key legal advisor to BHBV, a Dutch entity within the Booking Holdings Inc. group. You will provide guidance on day-to-day HR legal matters, works council engagement, and employment-related policies and processes.

Key responsibilities:

• Provide legal advice to BHBV on employment law matters, including contract management, employee relations, and works council processes.

• Advise on a broad range of legal issues affecting BHBV’s operations, including litigation, corporate, commercial, and regulatory matters.

• Support the broader Booking Holdings legal team in understanding and complying with emerging regulations across the company and its brands, including areas such as consumer law and artificial intelligence.

• Draft, review, and negotiate commercial contracts and internal policies.

• Provide legal input on cross-functional projects and strategic or operational initiatives.

• Serve as a trusted legal advisor to HR, senior management, and other key stakeholders.

• Collaborate with legal colleagues across the Booking Holdings group to ensure global policy alignment and consistency.

• Coordinate with external counsel as required.

Skills and experience:

• Qualified lawyer (Netherlands) with 8+ years of relevant legal experience, ideally including time in-house

• Strong understanding of Dutch labor and employment law, with experience advising on works council matters

• Broad legal experience in other categories, including regulatory, commercial or litigation

• Comfortable working in a fast-paced, high-growth environment

• Clear, concise communicator—both in writing and in conversation

• Able to operate independently while being highly collaborative

• Globally minded and comfortable working across jurisdictions and time zones

• Fluent in English and Dutch

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Key Job Responsibilities and Duties:

• Provide privacy legal reviews of new AI initiatives in a speedy and practical way

• Draft and maintain our AI Privacy Legal Playbook and associated processes, to ensure scalable and consistent reviews of AI initiatives

• Provide privacy legal support for our tracking tech and consent compliance programs

• Support our Genius benefits program with privacy legal reviews of new features

• Independently execute your work, collaborate with stakeholders and identify opportunities for improvement

Qualifications & Skills:

• 5+ years' experience in a top tier law firm and/or major corporation in a similar role;

• Hands-on experience in data protection, AI governance, privacy compliance;

• Solid understanding of AI, consumer-facing tech products and enterprise technology;

• A Bachelors' and/or Masters' Degree, and a legal professional qualification; a CIPP/E / CIPT (or similar) certification is preferred;

• A deep understanding of GDPR, familiarity with the AI Act and how these apply to travel tech;

• A high level of project management skill and able to "roll up sleeves" to get the job done;

• Ability to be the 'voice of reason' in tense situations - The ability to quickly respond to issues at hand and able to prioritise effectively, with a 'customer first' mindset;

• Fluency in English (and 'tech') with excellent communication skills; verbally, in writing and listening

Further traits look for:

• Alignment with Booking.com’s values (Customer First, Succeed Together, Own It, Learn Forever, Do the Right Thing).

• Curiosity, flexibility, and a creative, pragmatic approach to problem-solving.

• Confidence with collaboration.

• Ability to influence stakeholders at all levels.

• Proactivity, resilience, and a drive to deliver results.

• Strong judgment with attention to both the big picture and key details.

• Courage to take a stance and make tough decisions.

• Team-oriented, self-aware, and a good listener.

• Agility in prioritizing and meeting deadlines.

• Forward-thinking, with a focus on emerging legal and policy issues.

As a team, we believe in:

• Being integral to decision-making, shaping Booking.com’s future.

• Supporting Booking's mission to make travel accessible, fostering openness and curiosity.

• Offering opportunities for team members to explore new areas or specialize.

• Providing holistic, integrated legal and public affairs advice.

• Continuously improving Legal Operations, innovating, and sharing best practices.

• Learning from mistakes and embracing growth.

• Working collaboratively with a sense of humor and enjoying the journey together!

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application Process:

• Let’s go places together:

• Detailed instructions on post-application requirements including any required application materials, deadlines, portfolios, coding challenges, or other assessments as defined by BU or department.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

As a Senior Business Operations Associate - Portfolio you will help to implement (lean) portfolio management processes, structure and tools to ensure goal achievement and to help the FinTech department to run more smoothly. As part of the FinTech BusOps Portfolio Management team, you will foster collaboration across the whole organization. You will partner with different teams to ensure the right tracking of the key initiative deliverables and Objectives and Key Results (OKRs) within the departments. Also you will support the adoption of company wide processes within FinTech (e.g. Quarterly Planning, Quarterly Business Reviews, Annual Planning). You will provide standardized quality-assured information that enables data-driven decisions to be taken regarding the portfolio of initiatives.

You must be able to thrive and succeed in a highly dynamic entrepreneurial environment. This means working with high-level programs and initiatives, but to also roll up your sleeves, dig in and help lead change on a day-to-day basis. This role may also get involved in end-to-end activities of a project or change management initiatives. The position requires a hands-on professional with a high level of energy and flexibility to get things done and thrive in a fast-paced product development environment.

Your responsibilities:

Portfolio Planning and Demand Management

• Support the annual- and quarterly planning cycles of the department in line with the defined planning process - as well as suggest and support the implementation of improvements

• Support the utilization of Jira, Confluence and other related plugins for the planning and tracking the portfolio of initiatives

• Support the preparation as well as follow up from the Portfolio Sync meeting where new demand is discussed and tradeoff decisions are made

• Support in maintaining a consolidated and up-to-date initiative portfolio and roadmap for the department in Jira and other related plugins

• Support the adoption and utilization of the defined Governance model and its respective artifacts

Portfolio Performance Reporting

• Provide insights (dashboards/reports) around the portfolio, focused on optimizing the flow of value within the portfolio of the department

• Research and build insights for the information needs of various stakeholders - e.g. portfolio status reports

• Independently use quantitative and qualitative data to support portfolio decision-making as well as tell a clear story with the data/insights

Stakeholder Management

• Acts as a central point of contact, streamlining processes, fostering teamwork, and driving operational efficiency.

• Ability to influence up to Senior Management level and productively interact with Director level

• Support all relevant stakeholders with extracting the most value out of the portfolio processes, tools and ways of working

• Build and maintain connections with diverse teams across the organization

(Lean) Portfolio Management Capability Development

• Support the introduction of changes, new portfolio processes as well as continuous improvements of the (lean) portfolio management capability

• Positively and proactively contributes towards the overall Business Operations craft, including being available to coach others, share best practices or participate in events or projects

Requirements and experience:

• Experienced professional with 5+ years in similar positions (within a Consulting, Chief of Staff/Executive Assistant, Agile/Hybrid Project Management roles) preferably within fast-paced technology organizations

• Strong verbal and written communication with crisp and business-oriented language; ability to tailor the language to a variety of audiences

• Service excellence and customer driven mindset

• Excellent problem solving, interpersonal skills

• Effective presentations delivery

• Strong knowledge in Jira and Confluence, as well as related plugins - e.g. OBoard, Structure

• Fluent in persuasion and always strive to achieve and surpass set objectives

• Practice of working with different stakeholders such as product, tech, operations and others simultaneously and being able to pivot to their needs

• Experience in an online/ecommerce, payments processing, and/or financial systems is preferred

• Experience in working in (lean) portfolio management is a plus - e.g. supporting demands through their selection, prioritization and planning; portfolio roadmapping; creation of portfolio dashboards and reporting based on portfolio metrics; ability to interpret portfolio performance data

• Lean Portfolio Management certifications is a plus

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.