Lead Agile Coach - Tech Standards jobs at Booking in Netherlands, Amsterdam

A successful candidate should demonstrate:

• Technical knowledge: Solid understanding of enterprise data technology and machine learning at scale

• Risk management: Experience in developing compliance solutions which are resistant against degradation over time, are documented and can be monitored and tested

• Strategic thinking: Ability to think beyond quick wins and perceive long-term opportunities for broad-based risk reduction

• Customer centricity: Keeping the customer's best interests at heart, both in terms of the protection of their privacy as well as the usability of our products and services

• People leadership: Inspiring, coaching and supporting your team members, to allow them to excel and grow

• Cross-functional mindset: Willingness to break through silos, collaborate across teams and departments and pitch in when needed to ensure overall mission success

Key Job Responsibilities and Duties:

• Support the business with in-depth legal review, advice and guidance on data protection and data privacy issues and/or risks with any current or potential new initiatives

• Serve as the primary privacy legal SPoC for all matters arising from the Data, Technology and Customer Service functions in the company

• Lead a team that serves as the foremost experts in the privacy legal function when it comes to data governance and technology

• Lead the retention & deletion efforts at Booking.com

• Support strategic, enterprise-wide priorities to mature our data governance and privacy control landscape

• Engage with other Legal & Public Affairs teams and stakeholders to ensure the Legal function speaks with one voice

• Constantly (re)prioritize team workload to adapt to changing circumstances

• Partnering on review, advice and approval of data sharing use cases, data protection and privacy guidance, policies and procedures for the business

• Exercise people management responsibilities, such as performance management and coaching; be accountable for team performance

Qualification & Skills:

• Bachelor degree (Master’s Degree / Specialised Diploma is an advantage) and admission to practise in at least one jurisdiction
• 8-12 years experience in a reputable law firm or in-house team

• EU, UK or US law degree

• A Batchelors’ and/or Masters’ Degree, and a legal professional qualification

• Native or fluent English speaking and writing skills

• Knowledge and experience in data protection law; a CIPP/E / CIPT (or similar) certification is preferred

• A deep understanding of GDPR and the e-Privacy Directive how this applies to enterprise and consumer-facing technology; knowledge of DMA/DSA and AI Act is preferred

• Ability to be the “voice of reason” in crisis situations, to quickly respond to issues at hand and to prioritise effectively, with a “customer first” mindset

• Excellent communication skills (written and oral), attention to detail, organizational and project management skills and ability to meet deadlines, prioritising appropriately

• Adaptable, ready to embrace change in order to meet evolving business needs, work in ambiguous situations and under pressure, and learn from mistakes

• Strong ability to lead and inspire a team

• Demonstrated cross-functional project leadership and commercial acumen, with ability to balance risk with business objectives

• Experience in management of and impactful communication with senior stakeholders, effectively communicating complex ideas and projects simply and succinctly

• In-depth understanding of the data and privacy issues that commonly arise in the technology and data space, along with ability to quickly learn and grasp the importance of new and emerging issues and manage processes from inception to completion

• Strong collaborative, professional approach; able to succeed in and lead diverse, multidisciplinary, multicultural teams

• High proficiency in productivity software, and AI platform usage, with a commitment to continuous improvement.

Deadline for applications is21 November 2025.

Further traits look for:

• Alignment with Booking.com’s values (Customer First, Succeed Together, Own It, Learn Forever, Do the Right Thing).

• Curiosity, flexibility, and a creative, pragmatic approach to problem-solving.

• Confidence with collaboration.

• Ability to influence stakeholders at all levels.

• Proactivity, resilience, and a drive to deliver results.

• Strong judgment with attention to both the big picture and key details.

• Courage to take a stance and make tough decisions.

• Team-oriented, self-aware, and a good listener.

• Agility in prioritizing and meeting deadlines.

• Forward-thinking, with a focus on emerging legal and policy issues.

As a team, we believe in:

• Being integral to decision-making, shaping Booking.com’s future.

• Supporting Booking's mission to make travel accessible, fostering openness and curiosity.

• Offering opportunities for team members to explore new areas or specialize.

• Providing holistic, integrated legal and public affairs advice.

• Continuously improving Legal Operations, innovating, and sharing best practices.

• Learning from mistakes and embracing growth.

• Working collaboratively with a sense of humor and enjoying the journey together!

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application process:

• Let’s go places together:

• Detailed instructions on post-application requirements including any required application materials, deadlines, portfolios, coding challenges, or other assessments as defined by BU or department.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Role Description:

The Connectivity Partner Growth Lead is a key role within the Connectivity Ecosystem track, part of the ABU Commercial Growth division.

This role owns a strategically important business area and is responsible for creating and managing scalable, self-service initiatives that enable our technology providers and connected accommodations to grow. You will drive their success across all lifecycle stages and foster a thriving, successful partnership.

As the Partner Growth Lead, you will be accountable for defining the annual strategy and go-to-market roadmap for key business development initiatives across different partner segments. Your core responsibilities will include:

• Setting yearly objectives and defining success metrics.

• Developing and launching new commercial & educational initiatives for partners.

• Managing partner investment funds and marketing campaigns.

• Ensuring the successful achievement of all defined goals.

A primary objective for this role is to elevate the quality and scale of our API integrations with technology providers. You will champion our vision of creating a "Seamless Experience" for our mutual accommodation partners. To achieve this, you will be responsible for the end-to-end strategy that ensures our partners are made aware of, educated on, activated with, and incentivized to build and maintain all the integrations we consider foundational to this experience.

Role Qualifications and Requirements

• The role is user-focused, keeps all our different connectivity customers (providers) at the heart of everything we do in a complex technology ecosystem

• Strong interpersonal skills - a strong network of people is needed and to drive trust in order to succeed together and achieve own goals

• Experience in heavy stakeholder management environments - The role manages a wide variety of stakeholders within different crafts like tech, design, product, marketing, legal, technical support and sales

• Technology background with a focus on connectivity, APIs, cloud based models or Internet of Things - The role understands how our technology solutions and our partners software works, and ideates on new technology changes that can improve our partnership and advise our technology partners about improving their systems

• Strong leadership and communication skills - Ability to lead business impactful conversations with our connectivity partners on a C-level

• Strong background in data testing and proven analytical skills - Defines hypotheses, spots new opportunities and proves with new programme products/services incremental business with partners

• Experience in the industry of B2B technology partnerships

• Strategic thinking - balancing long-term vision with short- and medium-term goals

• Strong change and project management skills - drives change in an agile project management / product development environment - Manages proposed changes and development, able to influence to get support from other teams and lead product related discussions with both internal teams & our technology partners

• Strong work ethic; proactive, flexible and capable of working independently

• Exceptional written and verbal communication and presentation skills

• Solution oriented and result driven

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application Process:

• Let’s go places together:

• This role does not come with relocation assistance.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Key Job Responsibilities and Duties:

• Lead and grow a team of Agile Coaches: inspire, develop capabilities, manage performance, and build a strong learning culture aligned to Booking.com values.

• Own the Agile Coaching strategy, roadmap, capacity, governance and impact; plan and execute initiatives, define operating mechanisms, and report outcomes to leadership.

• Build organisational health: create diverse, psychologically safe, high‑performing teams; establish scalable processes, reduce risk and single points of failure, and drive continuous improvement with meaningful metrics.

• Partner with Product and Engineering, Business Operations to enable effective delivery of working software: shape data‑informed flow and feedback, remove impediments and dependencies, and reinforce practices that improve predictability and outcomes.

• Influence and align stakeholders at all levels: teams, tracks, areas, and business units, creating buy‑in, designing change management approaches, and sustaining behavioural change beyond direct involvement.

• Operate hands‑on as a coach for part of your time, leading complex multi‑team engagements and modeling practices at scale across tracks/areas/BUs to accelerate delivery and improvement.

• Mentor coaches and leaders; nurture knowledge sharing and communities of practice to elevate craft standards and amplify impact across the organisation.

• Own Agile Coach hiring and onboarding; define role profiles, run selection processes, and ensure new hires are set up for success.

Qualifications & Skills:

• Broad Job Knowledge (5 - 8 years)

• Proven experience managing and developing coaches or similar roles, including talent and performance management.

• Strong stakeholder influence skills and change leadership across different levels of an organisation.

• Full understanding of agile values and principles,

• Working knowledge of multiple agile methodologies (e.g., Scrum, Kanban, XP, Lean, LeSS, SAFe).

• Relevant background in Engineering or Product.

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

• Living and working in Amsterdam, one of the most cosmopolitan cities in Europe

• Contributing to a high scale, complex, world renowned product and seeing real-time impact of your work on millions of travelers worldwide

• Working in a fast-paced and performance driven culture

• Opportunity to utilize technical expertise, leadership capabilities and entrepreneurial spirit

• Promote and drive impactful and innovative engineering solutions

• Technical, behavioral and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences and active community participation

• Competitive compensation and benefits package and some great added perks of working in the home city of Booking.com

Application Process:

• Let’s go places together:

• This role does not come with relocation assistance.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

• Lead, mentor and inspire a group of highly experienced engineers

• Drive innovation through strategic prioritization and technical subject matter expertise

• Partner with the senior leaders in Financial Systems in shaping the product vision, creating the delivery roadmaps, and managing their execution across a complex set of internal and external dependencies.

• Influence senior stakeholders across the business to reach and maintain strategic and tactical alignment

• Lead by example by taking ownership, being proactive and collaborating

• Guide software development delivery, quality and practices within your team

• Nurture, grow and develop engineering talent in the team and foster a great culture. Advocate of engineering leadership and technical quality.

• Ensure delivery by tracking team health metrics and KPIs, monitoring roadmap progress, identifying dependencies and and removing blockers

• Technical subject matter expertise and thorough hands-on experience in the delivery of Full stack engineering using JAVA, React and/or equivalent technologies

• Strong technical skills working with integration technologies, data pipelines like Kafka or equivalent technologies

• Experience in High volume transaction processing/Flow (> 50M per Day)

• Experience with Building scalable platforms on AWS with modern architecture

• Experience with Tax platforms/Tax Products/Billing/Charging (mandatory)

• Understanding of Enterprise architecture leveraging ERP platforms (eg. SAP S/4) with inhouse built and external systems interfacing together.

• Experience in shaping and leading a software engineering function across multiple products or business areas (3+ years as a senior manager in a Tech company)

• Natural leader and communicator who is collaborative and builds great relationships

• Experience of leading a team directly as well as through others

• A knack for connecting the dots and collaborating with various stakeholders to prioritize what maximizes business value

• Experience in the Fintech domain would definitely be an advantage.

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

• Contributing to a high scale, complex, world renowned product and seeing real-time impact of your work on millions of travelers worldwide;

• Working in a fast-paced and performance driven culture;

• Opportunity to utilize technical expertise, leadership capabilities and entrepreneurial spirit

• Promote and drive impactful and innovative engineering solutions

• Technical, behavioral and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences and active community participation

• Need more flexibility in your work week? We are happy to consider part-time, and reduced working week opportunities* (min. 32 hours per week, subject to terms and conditions)

• Let’s go places together:

• This role does not come with relocation assistance

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Key Job Responsibilities and Duties:

Strategic Business Partnership

• Collaborate directly with the SVP to align and prioritise activities with overarching business objectives

• Cultivate and maintain strong relationships with internal and external stakeholders to advance business initiatives

• Act as a trusted advisor to the department Leadership Team Member (SVP), providing insights on individual and team dynamics

• Ensure clear alignment on business priorities, interdependencies, and needs between the SVP and the broader business

• In partnership with Business Operations, HR Business Partners, FP&A, Internal Communications, and other relevant stakeholders, establish and refine the department's operational cadence (i.e. annual planning, people cycles) to ensure accountability, ownership, and timely delivery of priorities

• Facilitate seamless communication between Global Communications and the department to identify and leverage short-term and long-term communication opportunities, ensuring this collaborative approach is embedded throughout the department

Executive Support & Operations

• Take full ownership of the SVP's calendar and inbox, proactively managing communications and preparing/sending emails on their behalf to both internal and external stakeholders

• Coordinate and actively facilitate SVP’s LT Meetings, including note-taking and follow-ups. Possess the ability to challenge and influence top management as needed

• Provide end-to-end planning and support for meetings and events, including but not limited to offsites, all-hands, Q&As, and working sessions

• Assume full responsibility for all delegated tasks on behalf of the SVP (i.e. Workday, Concur)

• Manage all aspects of leader onboarding and offboarding processes

• Oversee the comprehensive planning of business trips and travel needs for the SVP, including logistics, visas, itinerary coordination with multiple stakeholders, and the compilation/development of preparation materials for meetings and presentations

• Ensure that Leadership adhere to company policies and effectively manage the allocated budget

• Facilitate a process for obtaining signatures for the SVP

Team Leadership & Craft Development

• Team Management: Fully accountable for managing, coaching, and developing the team of A/EBPs. This includes executing and delivering on business performance management cycles, ensuring alignment with peers for fair processes, and adhering to compensation management guidelines

• Hiring & Staffing: Fully accountable for hiring and staffing, continuously advocating for the craft of A/EBPs

• Craft Community Strategy: Provide input to the strategy, roadmap, priorities, and objectives for the A/EBP craft within the relevant department

• Continuous Craft Development: Actively drive and support the continuous development of the E/EBP craft to ensure it remains fit for purpose. Identify gaps, and collaborate with other stakeholders to create solutions

Communication/Stakeholders

• SVPs, VPs, Senior Directors and Sr Directors

• Internal comms managers

• Peers

• Legal

• HR Business Partners / Recruitment

• PMO / Strategy / Business Operations

• FP&A / Business Controller

Qualifications & Skills:

• 5-8 years relevant experience e.g. administration/ operational/ business support/executive assistant to VP/SVP, preferably in large/multinational organisation

• Having experience with managing matrixed teams is an advantage

• Creative and 'out of the box' thinking in order to proactively drive business

• People oriented; strong relationship and stakeholder management skills, and able to engage with people across all levels, and from diverse backgrounds

• Be curious: You seek to understand others before you act. You take the time to check both the “what” and “why” in ambiguous situations to allow you to navigate complexity in an open-minded way

• Commercially aware and results-driven with an independent and proactive attitude

• Highly organised with excellent planning skills. You take ownership and proactively solve problems, often before it reaches your SVP

• Exhibit a strong attention to detail, ability to adapt to daily schedules and routines, and focus on efficiency without sacrificing quality

• Excellent communication. Fluent in English, verbal and written (additional language(s) an advantage but not required)

• Comfortable with ambiguity and able to prioritise and make decisions without having all the information

• Strong ethics and can handle confidential matters with discretion. You cultivate and promote the Booking.com values and culture within the department

• Be an active member of the Leadership Support community, both across departments and within your own department

• Available to offer support outside of normal business hours, or travel internationally, as required

• Excellent with Google suite, including Google Calendar, Google Sheets/Slides (or similar)

• Passionate about AI and automation - keen to simplify and enable

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application Process:

• Let’s go places together:

• This role does not come with relocation assistance.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Key Job Responsibilities and Duties:

• Act as the voice of the partner throughout the O2C lifecycle, driving timely, transparent, and value-adding communication.

• Design and implement strategies to improve partner interactions and proactively resolve issues using effective tools and systems.

• Align messaging and service levels across customer success, commercial, and support teams to ensure a unified partner experience.

• Lead the end-to-end O2C process, continuously improving contract execution, billing, invoicing, collections, dispute management, and cash application.

• Identify and eliminate process bottlenecks, increase automation, and maintain compliance with policies and controls.

• Own and update process documentation, training materials, and best practices to support operational excellence.

• Collaborate cross-functionally with Commercial, FinTech/Product, Finance, and Partner teams to drive priorities, enhance systems, and advocate for partner-centric improvements.

Qualifications & Skills:

• Background in finance and customer journeys.

• A good people motivator with management experience.

• Ability to proactively drive the assigned projects and reach the preset objectives.

• Proven success in driving operational improvements and managing complex stakeholder environments.

• Strong understanding of SAP, O2C processes, and partner success metrics.

• Exceptional communication and interpersonal skills, with the ability to influence and collaborate at all levels.

• Can think unconstrained and in complex processes. Can redesign current state.

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application Process:

• Let’s go places together:

• This role does not come with relocation assistance.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Key Job Responsibilities and Duties:

• Develop change communications strategy to maximise LPS understanding and absorption of the changes

• Develop and deliver creative, engaging, effective and impactful communication plans to LPS on the larger, more complex change programmes utilising a breadth of channels, which are appropriate to engage and communicate with the audience, in a timely, consistent and relevant way

• Identify and drive continuous improvements for the team both internally but also when collaborating with other LPS Enablement teams

• Consider and select appropriate channels for high levels of engagement for different audience groups, recommend revisions, new innovative tools or additions as required.

• Works to create the overall change narrative working closely with the Change Specialists. Linking the different change portfolios ensuring joined-up messaging and timing, whilst linking to the strategy and culture of Booking.com

• Actively source, measure and present employee feedback in your team and lps enablement and to (local) management in order to increase impact and engagement

• Champion effective, conscious change communication and drive best practice standards across all communication activities

• Constantly measure and re-calibrate communication activities for impact and engagement

• Work in collaboration with other internal communication teams to deliver a unified Booking.com voice and ensure maximum impact of communication efforts and to adopt the highest standards of communication, through tone of voice and language.

Qualifications & Skills:

• Solid experience in internal or change communications within a complex, matrixed organization

• Proven ability to translate complex change initiatives into clear, engaging narratives

• Familiarity with change management principles and how communication drives adoption

• Skilled in stakeholder engagement, channel strategy, message development, and feedback loops

• Confident influencing up to Director level and adapting communication to various audiences

• Strategic thinker with hands-on ability to execute across multiple channels and formats

• Experience supporting global rollouts and multilingual/multicultural audiences

• Strategic thinking, able to contribute to long term vision.

• With limited supervision, ability to use quantitative and qualitative data to support change communications approach and drive decision making

• Finds facts to support arguments

• Strong Problem solving and root cause identification skills

• Seeks for solutions from self or others

• Solid business acumen and understanding of organizational issues and challenges

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application Process:

This section should provide:

• Let’s go places together:

• This role does not come with relocation assistance.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.