Outbound Executive jobs at Booking in Japan, Chiyoda

Role Description:

As an Outbound Executive you will be part of the Outbound Team, and you will be in charge of proactively contact new partners or leads. Working in our dynamic, cheerful and international work environment

Key Job Responsibilities and Duties:

• New partnership support; and support registration through phone calls
• Proactively contact new/potential accommodation partners to encourage completion of their online registration;
• Offer support to finish onboarding, instruct and educate on tools, provide information & support;
• Delivering training by phone to new properties on how to use the Booking.com extranet, and rates & availability system;
• Contact partners to make them aware of business and growth opportunities to drive and improve value;
• Always assuring a high level of customer service, being efficient and professional.
• Confident communication over the phone and via email;
• Actively participate with various projects &; initiatives within your team;
• Collaborate with your team and Booking.com teams globally for continuous improvement.
• Outbound activities will include calling on specific opportunities, e.g. availability, support to reduce churn, support promotional campaigns and programs, support roll out services/products (e.g. Booking Suite), etc.

Qualifications & Skills:

• The role requires specialized knowledge (learned on the job or from previous experience).
• Commercial awareness, drive and understanding of key performance drivers for partners on Booking.com.
• Tourism or hotel background and/or education preferred.
• Solution-oriented and results-driven
• Strong work ethic; self-directed and resourceful
• Proactive, flexible and capable of working independently as well as working in a team
• Good computer skills and quick learning of new tools and systems.
• Great telephone communication and promotional skills
• The role requires basic/ mid-level negotiation (convince others to reach agreement).
• An eye for accuracy and the ability to be detailed.
• Language: English and Japanese; written and verbal

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application Process:

• Let’s go places together:

• This role does not come with relocation assistance.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Role Description:

The main objective of the Account Executive is to drive basic commercial advice to partners in their portfolio.

Proactively contacts partners, providing them with analysis, growth opportunities, feedback and informing and advising them about new products and services.

Key Job Responsibilities and Duties:

• Pro-active communication with partners in the region by telephone and by internal messaging to assist with the development of Booking.com's business.
• Responsible for a portfolio of partners, the first point of contact, answering questions and following up when needed.
• Responsible for maintaining a stable relationship with the accommodation partners (i.e. frequent performance calls and contact to ensure they offer our customers the best availability and competitive pricing) at property level.
• Be knowledgeable on Booking.com's products so that their benefits and usage can be explained to Partners.
• Identify opportunities for partners that will help improve Booking.com's business by using its internal segmentation to prioritise.
• Identify new potential partner leads and pass these leads on for further follow up.
• Responsible for taking Customer Service escalations which relate to their managed portfolio and solving these in the most efficient manner for the business, partner and customer.
• Support the organization of events, such as workshops and webinars, for partners. Also expected to attend and participate in the partner events for their managed portfolio.

Qualifications & Skills:

• Solution oriented and results driven
• Strong work ethic; self-directed and resourceful
• Proactive, flexible and capable of working independently as well as working in a team
• Ability to prioritise own workload and efficiently manage their time
• Strong and engaging communication skills
• Ability to influence partners over the phone to implement suggestions
• Eye for accuracy and ability to be analytical
• Language: English & Japanese written and verbal

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Role Description:

The main objective of the Account Executive is to drive basic commercial advice to partners in their portfolio.

Proactively contacts partners, providing them with analysis, growth opportunities, feedback and informing and advising them about new products and services.

Key Job Responsibilities and Duties:

• Pro-active communication with partners in the region by telephone and by internal messaging to assist with the development of Booking.com's business.
• Responsible for a portfolio of partners, the first point of contact, answering questions and following up when needed.
• Responsible for maintaining a stable relationship with the accommodation partners (i.e. frequent performance calls and contact to ensure they offer our customers the best availability and competitive pricing) at property level.
• Be knowledgeable on Booking.com's products so that their benefits and usage can be explained to Partners.
• Identify opportunities for partners that will help improve Booking.com's business by using its internal segmentation to prioritise.
• Identify new potential partner leads and pass these leads on for further follow up.
• Responsible for taking Customer Service escalations which relate to their managed portfolio and solving these in the most efficient manner for the business, partner and customer.
• Support the organization of events, such as workshops and webinars, for partners. Also expected to attend and participate in the partner events for their managed portfolio.

Qualifications & Skills:

• Solution oriented and results driven
• Strong work ethic; self-directed and resourceful
• Proactive, flexible and capable of working independently as well as working in a team
• Ability to prioritise own workload and efficiently manage their time
• Strong and engaging communication skills
• Ability to influence partners over the phone to implement suggestions
• Eye for accuracy and ability to be analytical
• Language: English & Japanese written and verbal

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Key Job Responsibilities and Duties:

• Communicating effectively: you can clearly express ideas and information to others and flex your style according to the specific situation and audience
• Accelerating the growth of supply from your market: you excel at evaluating local market characteristics, trends and drivers, and you effectively prioritize high growth regions and improve new partnerships as well as maintaining and retaining existing partners from there
• Identifying and articulating Partner needs: you are capable to create value for Partners by identifying, clarifying and prioritizing partner needs
• Formulating and positioning solutions: you enjoy creating “win-win” value for partners by matching needs to relevant offerings and presenting these in compelling ways
• Gaining commitment: you have the capability to move partner conversations forward and lead conversations to a successful outcome
• Representing Booking.com: you can exhibit professional behavior and act as a role model of the Booking.com values before, during and after interactions with partners
• Self-awareness, managing and developing yourself

Qualifications & Skills:

• Minimum 2-3 years of sales experience in a relevant business development function
• Good level of understanding in English and fluent in Japanese (verbal and written)
• Affinity or experience within e-commerce and/or travel industry are considered a plus
• Proactive, sense of responsibility and can work independently
• Accurate, strong analytical skills and an eye for detail
• Team player, self-motivated, flexible and open to change
• Positive attitude
• Hotel School, or University background preferred
• Driver’s license
• Authorization to work in Japan
• Availability to travel up to 50%

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.