Account Manager - Frankfurt jobs at Booking in Germany, Frankfurt

Role Description:

You will be supporting the Local Partner Services team in Frankfurt. You will be responsible for informing and consulting its accommodation partners in regards to their business performance, market opportunities and industry trends. You will empower partners on how to use the system, tools and available products of Booking.com BV with the goal of optimizing their performance on the platform and creating an amazing experience for Booking.com’s customers.

Key Job Responsibilities and Duties:

• Pro-active communication with partners in your region by market visits, telephone and by internal messaging to assist with the development of the business

• Responsible for a portfolio of partners where you are the first point of contact, answering questions and following up when needed, also responsible of evaluating local market characteristics, trends and drivers

• Responsible for maintaining a stable relationship with the accommodation partners (i.e. frequent performance calls and contact to ensure they offer Booking.com’s customers the best availability and competitive pricing)

• Be knowledgeable on Booking.com’s products so that their benefits and usage can be explained to Partners

• Find opportunities for partners that will help improve Booking.com’s business by using its internal segmentation to prioritize

• Help identifying new potential partner leads and pass this leads on for further follow up

• Responsible for taking Customer Service issues which relate to their portfolio and solving these in the most efficient manner for the business, partner and customer

• Support the organization of events, such as workshops and webinars, for partners. Also encouraged to attend in the partner events for their portfolio

Qualifications & Skills:

• Significant experience in a relevant account management/sales/business development function

• Proficient in spoken and written English and German

• Affinity or experience within e-commerce and/or travel industry

• Proactive with a sense of responsibility and can work independently

• Accurate, strong analytical skills and an eye for detail

• A great teammate, self-motivated, flexible and open to change

• Driver’s license

• Availability to travel up to 50% to a designated area within the country

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Key Job Responsibilities and Duties:

• Pro-active communication with partners in your region by telephone to assist with the development of Booking.com’s business;

• Leading a portfolio of partners where you are their primary point of contact, answering questions, and following up when needed;

• Help identifying new potential partner leads and pass these leads on for further follow up;

• Maintaining a stable relationship with our partners (i.e. frequent performance calls and contact to ensure they offer Booking.com's customers the best availability and competitive pricing);

• Become an expert in Booking.com's products so the benefits and usage of our platform can be explained in detail to our partners;

• Finding opportunities for partners that will help improve Booking.com's business by using its segmentation to prioritize;

• Receiving Customer Service issues related to the managed portfolio and solving these in the most efficient manner for the business, partner, and customer;

• Supporting the organization of events, such as workshops and webinars for partners, including attending and participating in partner events;

• Dealing with Inbound calls and written requests from accommodation partners in Germany;

• Showcasing team spirit for team / office related projects & adhoc tasks based on company priorities and business needs.

Qualifications & Skills:

• Excellent face-to-face and telephone communication skills;

• Proficient English and German speaker and writer;

• Affinity/experience within e-travel and/or hotel/travel industry is a plus;

• Pro-active, sense of responsibility and can work independently;

• Great teammate, motivated and enjoys to work in e-travel and hospitality:

• Currently authorized to work in Germany

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Initial 2 years contract

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application Process:

• Let’s go places together:

• This role does not come with relocation assistance.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Role Description:

You will be supporting the Local Partner Services team in Frankfurt. You will be responsible for informing and consulting its accommodation partners in regards to their business performance, market opportunities and industry trends. You will empower partners on how to use the system, tools and available products of Booking.com BV with the goal of optimizing their performance on the platform and creating an amazing experience for Booking.com’s customers.

Key Job Responsibilities and Duties:

• Pro-active communication with partners in your region by market visits, telephone and by internal messaging to assist with the development of the business

• Responsible for a portfolio of partners where you are the first point of contact, answering questions and following up when needed, also responsible of evaluating local market characteristics, trends and drivers

• Responsible for maintaining a stable relationship with the accommodation partners (i.e. frequent performance calls and contact to ensure they offer Booking.com’s customers the best availability and competitive pricing)

• Be knowledgeable on Booking.com’s products so that their benefits and usage can be explained to Partners

• Find opportunities for partners that will help improve Booking.com’s business by using its internal segmentation to prioritize

• Help identifying new potential partner leads and pass this leads on for further follow up

• Responsible for taking Customer Service issues which relate to their portfolio and solving these in the most efficient manner for the business, partner and customer

• Support the organization of events, such as workshops and webinars, for partners. Also encouraged to attend in the partner events for their portfolio

Qualifications & Skills:

• Significant experience in a relevant account management/sales/business development function

• Proficient in spoken and written English and German

• Affinity or experience within e-commerce and/or travel industry

• Proactive with a sense of responsibility and can work independently

• Accurate, strong analytical skills and an eye for detail

• A great teammate, self-motivated, flexible and open to change

• Driver’s license

• Availability to travel up to 50% to a designated area within the country

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.