Change Specialists will lead on small scale and low impact changes and support on larger and higher complexity changes with support and guidance from a more senior change colleague as required.
They advocate change management processes and tools to remove barriers and resistance to change.
Key Job Responsibilities and Duties:Change Strategy
Solid understanding of a sub-department within a Business Unit. Understanding of the Business Unit and Booking.com.
Identifies change impacts on a specific audience group
Inputs in to change strategy
Clearly explains change management concepts and principles to stakeholders new to change
Planning & Execution
Designs and executes simple and effective change plans and activities
Supports the creation of new ideas and improvements for change management practices and activities
Creates and manages feedback loops to track success of change activities
Supports coordination with other teams to execute change activities
Supports project/program management, where needed, by creating clear change roadmaps and aligning change activities with other program activities
Audience & Engagement
Engages with a broad range of stakeholders, with varying styles and priorities.
Strong influencer in 1:1 environment. Supports with gaining buy-in and influencing Stakeholders
Builds strong relationships within their team and with peers
Actively listens and shows empathy and understanding to others
Enable Storytelling
Creates excellent and engaging content to support the changes
Effectively tailors format, style and content to audience needs
Problem Solving: able to identify and escalate change risks and issues
Craft Contribution: proactively seeks to understand craft best practices and bring them into their work.
Basic understanding of change management approaches, techniques and tools.
Emotionally intelligent and empathetic, with the ability to understand the emotional impacts of change on different stakeholders.
Good listening skills
Effective communicator with ability to build trusting relationships and influence multiple stakeholders.
Effective communication in 1:1 and small groups (minimum 2-6)
Strong influencer in 1:1 environment
Flexible and adaptable; able to work in ambiguous situations and under pressure.
Strong organizational skills with the ability to manage multiple tasks at once in a fast paced environment.
Has the ability to think creatively and analytically.
Has a desire to grow personal change management skills through coaching and learning.
Self-starter with the ability to work independently.
Strong attention to detail and time management skills.
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:
Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
This section should provide:
Let’s go places together:
The general recruitment process may entail: a phone discussion with the recruiter and business interviews
This role does not come with relocation assistance.
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
