Account Manager - Hong Kong jobs at Booking in China, Hong Kong Island

Key Responsibilities

• Identify, research, and contact prospective customers and build positive relationships that will generate future sales and repeat business;
• Responsible for maintaining a strong relationship with the accommodation partners (i.e. visiting accommodations, contacting on regular basis);
• Acting on leads, partner feedback and information on competitor activity;
• Able to translate statistics and insights about Booking.com's competitors as well as local market knowledge into relevant actions;
• Responsible for providing trainings to accommodations about the online reservation systems;
• Partner events: support in organizing Booking.com events and webinars, as well as participating in external events and trade fairs representing the company.

Communication.Stakeholder

• Accommodation Partners
• Account Executives

Communications with Key Stakeholders

• Accommodation Partners
• Account Executives and Managers

Years of relevant Job Knowledge

• Broad Job Knowledge (3 - 5 years)

Requirements of special knowledge/skills

• Solution oriented and result driven
• Strong work ethic; self-directed and resourceful
• Proactive, flexible and capable of working independently as well as working in a team
• Good communication and analytical skills
• Ability to multi-task & flexible attitude
• Commercially driven attitude
• Objection handling
• Language: English, Cantonese and Mandarin written and verbal
• This role must be based in the Hong Kong office - hybrid work arrangements (40% in the office)
• Travel for work: up to 50% of the time
• This role does not support work visa sponsorship nor relocation

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive, as well as unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to €1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application Process:

• Let’s go places together:
• Detailed instructions on post-application requirements including any required application materials, deadlines, portfolios, coding challenges, or other assessments as defined by BU or department.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Key Responsibilities

• Identify, research, and contact prospective customers and build positive relationships that will generate future sales and repeat business;
• Responsible for maintaining a strong relationship with the accommodation partners (i.e. visiting accommodations, contacting on regular basis);
• Acting on leads, partner feedback and information on competitor activity;
• Able to translate statistics and insights about Booking.com's competitors as well as local market knowledge into relevant actions;
• Responsible for providing trainings to accommodations about the online reservation systems;
• Partner events: support in organizing Booking.com events and webinars, as well as participating in external events and trade fairs representing the company.

Communication.Stakeholder

• Accommodation Partners
• Account Executives

Communications with Key Stakeholders

• Accommodation Partners
• Account Executives and Managers

Years of relevant Job Knowledge

• Broad Job Knowledge (3 - 5 years)

Requirements of special knowledge/skills

• Solution oriented and result driven
• Strong work ethic; self-directed and resourceful
• Proactive, flexible and capable of working independently as well as working in a team
• Good communication and analytical skills
• Ability to multi-task & flexible attitude
• Commercially driven attitude
• Objection handling
• Language: English, Cantonese and Mandarin written and verbal
• This role must be based in the Hong Kong office - hybrid work arrangements (40% in the office)
• Travel for work: up to 50% of the time
• This role does not support work visa sponsorship nor relocation

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive, as well as unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to €1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application Process:

• Let’s go places together:
• Detailed instructions on post-application requirements including any required application materials, deadlines, portfolios, coding challenges, or other assessments as defined by BU or department.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Key Responsibilities

• Support Booking.com strategy & delivery initiatives and vision for regional / national group partners and/or high value properties.
• Ability to consult, support and collaborate with internal stakeholders in leading partners to optimize performance of partners, like connectivity providers, central teams, (Sr.) key account managers and local offices.
• Responsible for being a great partner with decision makers of regional / national /local group partners or high value properties and driving performance.
• Ability to demonstrate deep understanding of Booking.com products, local market and operations of partners managed.
• Ability to independently lead projects

Communications with Key Stakeholders

• Accommodation Partners (General manager, owner on property level or national / regional stakeholders)
• Regional Managers, Area Managers and Key Account Managers in charge of key partners in the region
• Account Managers, Account Executives in charge of properties in the region

Years of relevant Job Knowledge

• Broad Job Knowledge 4 - 6 years

Requirements of special knowledge/skills

• Minimum of 4 years of experience in relevant regional account management function dealing with complex / high value partners
• Ability to manage portfolio of single property partners as well as complex multi property partners
• Good understanding of revenue, channel and distribution management
• Ability to connect with and influence different internal and external stakeholders
• Good ability to read and interpret multiple data sources in order to define short/medium/long-term goals
• Strong relationship management skills
• Basic project management skills
• Ability to work together with account managers
• Languages required: English, Mandarin and Cantonese (Business proficient)
• This role must be based in Hong Kong (hybrid work arrangements - at least 40% in the office)
• Travel for work: up to 50% of the time
• This role does not support work visa sponsorship nor relocation arrangements

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive, as well as unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to €1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application Process:

• Let’s go places together:
• Detailed instructions on post-application requirements including any required application materials, deadlines, portfolios, coding challenges, or other assessments as defined by BU or department.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.