Lead Customer Success Specialist Ami Appdev jobs at Bmc in India, Pune
BMC Lead Customer Success Specialist AMI AppDev India, Maharashtra, Pune
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Responsibilities Include:
• Contribute to developing high-quality technical documentation by working with writers and engineers to scope, design, edit, and publish technical content as directed by lead information developers and more senior writers.
• Interactively contribute to the documentation creation and maintenance process.
• Under the direction of IDD management and more senior writers, assist with the documentation for a product area, follow through and complete the product cycle, and assist with reporting accurate and timely status for all assignments.
• Work with reviewers to ensure technical accuracy and appropriateness of content according to prescribed project deliverables and schedules.
• Gain awareness of customer issues and documentation usage from a customer perspective through field reports and IDD customer feedback.
• Balance work volume and quality, and appropriately escalate issues to management.
• Participate in the collaboration with senior writers and editors in all locations to ensure adherence to the prescribed style guide for the seamless flow of information to our customers
• Assist with monitoring problem tracking to identify documentation problems or changes and trends in product usability issues.
• Work with lead information developers and editors to understand concepts for optimizing documentation.
• Assist with the initiation and recommendation of creative ways to improve technical information deliverables and processes.
• Maintain a good working relationship with individuals internal and external to IDD and BMC.
Position Requirements:
• Experience writing
technical documentationfor enterprise software audiences
• Hands-on experience with accepted team collaboration, authoring and publishing tools
• Demonstrate communication and interpersonal skills with ability to work with global and culturally diverse departments and groups
• Ability to quickly learn new technologies and software applications
• Ability to handle multiple projects
• Recent experience developing documentation with a wiki authoring tool
• Experience writing documentation for mainframe technologies or applications
Min salary
Mid point salary
Max salary
These jobs might be a good fit
Share
CareerArc Code
Responsibilities Include:
• Contribute to developing high-quality technical documentation by working with writers and engineers to scope, design, edit, and publish technical content as directed by lead information developers and more senior writers.
• Interactively contribute to the documentation creation and maintenance process.
• Under the direction of IDD management and more senior writers, assist with the documentation for a product area, follow through and complete the product cycle, and assist with reporting accurate and timely status for all assignments.
• Work with reviewers to ensure technical accuracy and appropriateness of content according to prescribed project deliverables and schedules.
• Gain awareness of customer issues and documentation usage from a customer perspective through field reports and IDD customer feedback.
• Balance work volume and quality, and appropriately escalate issues to management.
• Participate in the collaboration with senior writers and editors in all locations to ensure adherence to the prescribed style guide for the seamless flow of information to our customers
• Assist with monitoring problem tracking to identify documentation problems or changes and trends in product usability issues.
• Work with lead information developers and editors to understand concepts for optimizing documentation.
• Assist with the initiation and recommendation of creative ways to improve technical information deliverables and processes.
• Maintain a good working relationship with individuals internal and external to IDD and BMC.
Position Requirements:
• Experience writing
technical documentationfor enterprise software audiences
• Hands-on experience with accepted team collaboration, authoring and publishing tools
• Demonstrate communication and interpersonal skills with ability to work with global and culturally diverse departments and groups
• Ability to quickly learn new technologies and software applications
• Ability to handle multiple projects
• Recent experience developing documentation with a wiki authoring tool
• Experience writing documentation for mainframe technologies or applications
Min salary
Mid point salary
Max salary
These jobs might be a good fit
