Senior Operations Analyst jobs at Bank Of America

This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include contributing to a technology strategy and ensuring technology solutions comply with applicable system design enterprise standards. Job expectations include advocating and advancing modern and automated practices and promoting exceptional design, engineering and organizational practices.

senior lead/architectto join Collaboration and Productivity team as we move from being a tech-enabled service to a tech product hub. We are looking for passionate and enthusiastic people who are energized by solving complex business problems and provide excellent technical solutions. The role requires experience in all aspects of software development, as well as a proven track record of development of enterprise solutions. Candidate will be required to produce detailed, low level technical designs for implementation by development teams while ensuring all solutions seamlessly integrate with other technologies within the bank. Collaborate with internal and external subject matter experts, including line of business, business technology teams, operational support teams, various technology organizations, and vendors to develop and support design of Data Retention and Legal Hold. Responsible for adhering to, owning, updating, and creating necessary security standards. Ownership of controls to ensure platform operates efficiently and flawlessly.

Responsibilities:

• Provides solution design feedback to Solution II, Development Operations II, and Site Reliability Engineers and manages solution delivery as relevant to teams
• Facilitates solution-driven discussions, leads the design of complex architectural components, and finds creative solutions using knowledge of the domain and operational constraints
• Leads rapid shaping of infrastructure and application architecture to solve for emerging business requirements, ensuring design is flexible and modular
• Designs solutions that are compliant all relevant risk, financial, and compliance polices, and standards
• Manages the application performance in production (application health, resiliency, performance, security, enterprise data management standards, audit exams and reviews)
• Participates in various steering committees for technical and infrastructure service domains
• Collaborate with Product & Service team to understand requirements and set objectives in line with end-to-end solution delivery plan.
• Work with Product, Engineering, and Service Delivery teams to prioritize new features and capabilities; oversee sprint delivery and ensure alignment with end-to-end service delivery.
• Participate in solution driven discussions, contribute to the design of large or highly complex designs, and find creative solutions using knowledge of the domain with consideration for operational and/or performance constraints.
• Decompose complex tasks into actionable work units and deliverables and assign work units to individuals.
• Ensure delivery detailed documentation for team consumption and use by Operations team for support.
• Perform deep dive analysis of automation breaks, identify solutions, and manage through resolution.
• Respond to risk or audit identified issues with designs that ensure compliance with software best practices, release standards, and policies.
• Contribute to the development strategy for respective technical domain and lead senior teammates.
• Mentor and guide senior engineers ensuring system design technology solutions comply with enterprise system design and engineering standards.

Required Qualifications:

• 10+ years of Java/J2EE,
• Javascript
• Node JS
• Spring and J2EE design patterns
• SQL
• Server-side RESTful web services

Desired Qualifications:

• CTI APIs, including TSAPI, JTAPI, Lync UCWA, HTML5, CSS3, Bootstrap/JQuery, AngularJS, JUnit Framework Jenkins automation framework

Skills:

• Analytical Thinking
• Collaboration
• Innovative Thinking
• Solution Delivery Process
• Solution Design
• Architecture
• Automation
• Influence
• Risk Management
• Technical Strategy Development
• Adaptability
• Application Development
• Business Acumen
• DevOps Practices
• Production Support

RESPONSIBILITIES:

• Develop and enhance the quantitative methodologies for IPV and associated Fair Value and Prudent Valuation Adjustments.

• Define Fair Value Hierarchy classification and justification, i.e. creating the framework for a given product, risk, or portfolio as appropriate.

• Work closely with Traders, Market Risk, Model Risk Management, Front Office Quants, Product Controllers, and Senior Managers on Valuation related matters.

• Communicate complex valuation matters to Senior Management, Auditors, and Regulators.

• Leveraging expert knowledge of financial markets, products, and quantitative background to critically evaluate the IPV results and support resolution of IPV differences.

• Support Front Office Model Governance through the review of model limitations and potential impact on Fair Value.

• Utilize input of market parameters (swap rates, spreads, cap/floor and swaption vols, exchange-traded securities across different currencies) to ensure accurate derivatives portfolio valuation, including Greeks, mark-to-market (MTM), and PnL attribution.

• Apply product knowledge of Interest Rate derivatives (Swaps, Swaptions, Bermudan Swaptions, CMS Swaps, CMS Cap/Floor) and market risk principles to assess valuation approaches and models.

• Track global financial markets, analyze market movements, conduct monthly valuation analysis, and ensure accurate curve marking and trade reconciliation.

• Utilize financial derivatives pricing models (Yield Curve Construction, SABR model) to evaluate model performance, calibrate to market data, and collaborate with model owners to address limitations.

• Conduct independent valuation validation, develop Fair Value Hierarchy Classification, and ensure compliance with valuation uncertainty controls.

• Implement Python-based automated solutions for valuation reports, fair value and liquidity valuation adjustments, and prudent valuation adjustments.

• Remote work may be permitted within a commutable distance from the worksite.

REQUIRED SKILLS & EXPERIENCE:

• Master's degree or equivalent in Finance, Mathematics, Statistics, Quantitative Finance, or related; and

• 2 years of experience in the job offered or a related Quantitative occupation.

• Must include 2 years of experience in each of the following:

• Utilizing input of market parameters (swap rates, spreads, cap/floor and swaption vols, exchange-traded securities across different currencies) to ensure accurate derivatives portfolio valuation, including Greeks, mark-to-market (MTM), and PnL attribution;

• Applying product knowledge of Interest Rate derivatives (Swaps, Swaptions, Bermudan Swaptions, CMS Swaps, CMS Cap/Floor) and market risk principles to assess valuation approaches and models;

• Tracking global financial markets, analyzing market movements, conducting monthly valuation analysis, and ensuring accurate curve marking and trade reconciliation;

• Utilizing financial derivatives pricing models (Yield Curve Construction, SABR model) to evaluate model performance, calibrate to market data, and collaborate with model owners to address limitations;

• Conducting independent valuation validation, developing Fair Value Hierarchy Classification, and ensuring compliance with valuation uncertainty controls; and,

• Implementing Python-based automated solutions for valuation reports, fair value and liquidity valuation adjustments, and prudent valuation adjustments.

If interested apply online at or email your resume to and reference the job title of the role and requisition number.

Job Description:

As a senior analyst focused on strategic items, the role will leverage creative problem-solving skills to identify some of the biggest and most complex risks faced by GIS and technology. The Sr Analyst will be responsible for collating escalating and driving the resolution and risk reduction of strategic threats.

Generally requires 7+ years experience.

Key Responsibilities:
• Examine threat evaluation information and engage control owners to resolve issues, address vulnerabilities and reduce risk by driving remediation work.
• Reduce risk by driving remediation work in alignment with the known threat environment.
• Lead Strategic projects designed to address long tail risks.
• Oversee and direct junior strategic analysts.
• Act as part of Evaluation Leadership team setting direction for the development of the function.
• Work with relevant control owners/teams to understand and identify areas for improvement on the identification of and recovery from information security threats and incidents.

Required Qualifications:
• Knowledge and experience with information security controls
• Strong data analysis
• Strong communication skills and relationship management
• Ambitious, disciplined, hardworking, resilient, and willing to learn
• Highly organized project management skills
• Threat intelligence knowledge
• Knowledge of the Bank of America or other critical infrastructure companies
• Business acumen

This job will be open and accepting applications for a minimum of seven days from the date it was posted.

This job is responsible for moderately complex activities supporting the assignment, sourcing, gathering, furnishing and movement of financial and client information and data. Key responsibilities include fund setup, client identification data, pricing, and cost basis reporting. A Job expectations include providing quality service and effective operations support for internal business partners and external clients.

Responsibilities:

• Performs moderately complex activities supporting the assignment, sourcing, gathering, furnishing and movement of financial and client information and data according to the established guidelines and procedures
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
• Reviews and approves required account documentation
• Identifies risk and opportunities for process improvement based on an understanding of how the work impacts other operational units
• Maintains knowledge of operational processes and assists in training less experienced team members

Skills:

• Account Management
• Attention to Detail
• Customer and Client Focus
• Written Communications
• Analytical Thinking
• Oral Communications
• Prioritization
• Problem Solving
• Collaboration
• Recording/Organizing Information
• Research
• Result Orientation

Required Skills:

• Excellent project management skills, including the ability to prioritize work, meet deadlines, influence others to get work done and hold them accountable are required
• Strong understanding of recordkeeping practices, systems, file layouts and structures.
• Highly organized with exceptional attention to detail
• Self-starter attitude; Demonstrates initiative while working independently
• Strong written and verbal communication skills
• Strong ability to influence/challenge and negotiate to keep all parties engaged in the process
• Advanced Microsoft PowerPoint and Excel skills

Desired Skills:

• 3 years retirement plan administration experience
• Project management experience
• Understanding of MLII recordkeeping systems
• Understanding of file layout specifications. Ability to load, manipulate and process data using various data base tools​​

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Responsibilities:

• Investigate Office of Foreign Assets Control (OFAC) alerts for both domestic and international consumer, commercial and wholesale bank businesses or services functions
• Reviewing and processing OFAC transactions to meet compliance requirements
• Performs item processing functions under moderate supervision within a process that has built-in checks and balances.
• Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients.
• Basic level reporting
• Assists with coordination of implementation for products, services, and operational solutions
• Supports the design, documentation, implementation, and monitoring of new products and services
• Provides guidance regarding procedural, technical, and operational changes
• Expands business products knowledge within operations environment
• Builds network by developing relationships with partners and teammates
• Inspects data to identify issues and trends
• Collects and interprets data to validate operational processes

Required Qualifications:

• Ability to navigate through multiple systems while maintaining data integrity
• Analytical and detail oriented; ability to make accurate and timely decisions
• Good oral and written communications skills
• PC proficiency and excellent keyboarding/typing skills/data entry
• Ability to work independently, as well as, within a team
• Overtime as required
• Schedule is Monday - Friday 8am - 5pm

Desired Qualifications:

• Previous Economic Sanctions, AML, Wire Transaction and/or previous Compliance experience highly desired.
• College degree or equivalent work experience desired
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
• Excels in working among diverse viewpoints to determine the best path forward.
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

Skills:

• Attention to Detail
• Customer and Client Focus
• Monitoring, Surveillance, and Testing
• Process Performance Management
• Research
• Adaptability
• Business Analytics
• Critical Thinking
• Reporting
• Written Communications
• Data Management
• Policies, Procedures, and Guidelines Management
• Process Design
• Process Effectiveness
• Strategic Thinking

This job is responsible for providing credit assistance and solutions to our clients. Key responsibilities include handling outbound and inbound calls for products at any stage of delinquency or risk, including pre-charge off, recovery, or other specialized areas. Job expectations include leveraging exceptional problem solving competencies, sound judgement and decision making, and providing exceptional client service and empathy while meeting both the bank's and client needs.

Responsibilities:

• Reaches out to delinquent or high-risk clients to secure payment and determines reason for delinquency on active or inactive loan, deposit, and credit card accounts
• Negotiates repayment of outstanding debt that benefits both the client and lender in a positive and professional manner, leveraging tools and resources where applicable
• Achieves quality standards and meets key performance indicators
• Determines the right solution for the client while staying within collections compliance guidelines
• Demonstrates empathy for the client’s situation using ethical behavior that is consistent with the bank’s code of conduct
• Provides coaching or guidance to other specialists on policies, procedures, or problems
• Works an established list of accounts on an automated collections system, auto-dialer, or manual calling and helps mitigate losses

Required Skills:

• 1 year of customer service in a contact center
• Banking/financial service experience

Desired Skills:

• Collection experience
• Active Listening
• Attention to Detail
• Client Solutions Advisory
• Oral Communications
• Account Management
• Adaptability
• Collaboration
• Data Collection and Entry
• Interpret Relevant Laws, Rules, and Regulations

Minimum Education Requirement:High School Diploma / GED / Secondary School or equivalent

Monday - Friday 8 am to 5 pm

Job Description:

Role Responsibilities

Required Skills:

• Direct experience performing threat hunting in an active corporate environment.
• 8+ years of experience in a technical role in the areas of Security Operation, Incident Response, Detection Engineering, Offensive Security/Red Team, or Cyber Threat Intelligence.
• Experience analyzing system, network, and application logging for attack techniques at all stages of the cyber kill chain.
• Direct experience working with very large datasets and log analysis tools including but not limited to: Splunk, Python, Pandas, SQL, Hadoop, Hue.
• Experience consuming and analyzing Cyber Threat Intelligence for actionable takeaways
• Ability to apply Cyber Threat Intelligence through enrichment, correlation, and attribution
• Familiarity with offensive security strategies and assessment methodology
• Experience explaining threat hunt objectives in plain English and able to communicate associated risk.
• Ability to see the larger picture when dealing with competing requirements and needs from across the organization in order to build consensus and drive results.
• Ability to navigate and work effectively across a complex, geographically dispersed organization.
• Experience with more than one or more enterprise scale EDR and SIEM tools.
• Previous experience performing digital forensics or indecent response on major security incidents.
• Demonstrated ability to self-direct, with minimal supervision to achieve assigned goals.

Beneficial but not required:

• Knowledge of basic Data Science concepts and processes.
• Experience with offensive security tools such as Cobalt Strike/Metasploit, techniques such as OSINT, and the methods used to compromise large enterprise networks.
• Experience performing security analysis and threat hunting in Cloud environments such as Azure, M365, AWS

This job will be open and accepting applications for a minimum of seven days from the date it was posted.