Kyc Contact Center Ops Proficiency Coach jobs at Bank Of America in United States, Phoenix
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Company (1)
Job type
Job categories
Job title (1)
United States
State
Phoenix
26 jobs found
16.01.2025
BOA
Bank Of America Operations Control Analyst - KYC Contact Center Phone Agent United States, Arizona, Phoenix
Delivers and maintains a commitment to high customer service excellence utilizingrelationship-buildingand problem-resolution skills in a call center environment. Exceeds monthly efficiency objectives and maintains high call quality standards. Required to...
Delivers and maintains a commitment to high customer service excellence utilizingrelationship-buildingand problem-resolution skills in a call center environment. Exceeds monthly efficiency objectives and maintains high call quality standards. Required to...
Bilingual Spanish required. 2 or more years of managing contact center teams, with a strong working knowledge of contact center metrics and goals, while leading contact center teams successfully. 2...
Translates the bank's strategic objectives into team goals, strategy, and metrics and leads employees through day-to-day activities, uniting them around a common vision and fostering an environment that values diversity....
Leads the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise. Manages projects and direct activities of a team related to...
Improvements in associate confidence and speed to proficiency. When not on-boarding, focus is on up-skilling and new initiatives for in-role associates, including coaching, training, and assessing performance. Supports unit conformity...
Delivers and maintains a commitment to high customer service excellence utilizingrelationship-buildingand problem-resolution skills in a call center environment. Exceeds monthly efficiency objectives and maintains high call quality standards. Required to...
Delivers and maintains a commitment to high customer service excellence utilizingrelationship-buildingand problem-resolution skills in a call center environment. Exceeds monthly efficiency objectives and maintains high call quality standards. Required to...
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