Sr Business Control Specialist jobs at Bank Of America in United States, Charlotte

Strategic Initiatives and Process Engineering Managerrole reports to the head of CMDO Strategic Initiatives Executive and will be responsiblemanaging the assessment, development, execution, and oversight of process improvement and transformation initiatives to achieve CMDO short and long-term strategic goals.

Responsibilities:

• Solves complex problems and delivers on business initiatives and processes by applying subject matter expertise and technical knowledge of the business

• Performs analytics, assessments, and/or interpretation of data and/or information to identify business opportunities, derive insights, and measure outcomes

• Understands, builds, improves and/or executes business initiatives and/or processes, while partnering with stakeholders and partners

• Engages with key stakeholders, partners, and business leadership to deliver on business objectives

• Develops strategic and tactical plans to drive progress towards business goals and objectives

• Strong ability to communicate with executives, business leaders, and technical teams to ensure alignment and transparency across initiatives

Required Qualifications:

• 5-8 years of experience in Process Engineering, Business Analytics and Project Management & Support

• Transform complex information and data into clear, concise and visually engaging slides. Strong data visualization and design, and storytelling abilities.

• Engineers solutions to complex problems in support of performance plan objectives to resolve issues and risks, optimize efficiency, reduce variability, and improve controls, effectiveness, quality, and sustainability

• Demonstrate intellectual curiosity. Ability to read and understand complex matters, anticipate risks and summarize key information.

• Ability to overcome obstacles and solve problems quickly and efficiently. Self-starter with excellent anticipation skills; problem solving; follow up

• Experience developing content that enables C-suite leadership alignment and decision making

• Strong communication skills: ability to communicate effectively both in writing and verbally and feel comfortable delivering insights and recommendations to senior management

• Ability to manage multiple projects while meeting deadlines and quality standards

• High attention to detail and strong organizational skills

• Demonstrated dependability and sense of urgency. Comfortable working with people at all organizational levels

• Ability to work well under pressure, adapt to unexpected events, prioritize and multi-task in a deadline driven environment

• Ability to navigate in a highly-matrixed environment

• Comfortable taking initiative and being resourceful/entrepreneurial

Desired Qualifications:

• Strong leadership skills with experience managing direct reports and cross-functional teams

• Exceptional communication and stakeholder management skills

• Familiarity with JIRA

Skills:

• Business Acumen

• Critical Thinking

• Result Orientation

• Analytical Thinking

• Collaboration

• Oral Communications

• Python

• PySpark

Skills:

• Attention to Detail
• Collaboration
• Data Governance
• Data Quality Management
• Risk Management
• Adaptability
• Controls Management
• Negotiation
• Problem Solving
• Result Orientation
• Change Management
• Continuous Improvement
• Data Management
• Presentation Skills
• Stakeholder Management

Line of Business Job Description:

Global Risk Management (GRM) leads bank-wide initiatives for management of all aspects of risk, including strategic, market, credit, compliance, liquidity, operational, model and reputational risk matters to support sustainable, profitable corporate growth.Job Description
This role will collaborate with the GRM Data Stewards, Data Users, Data Owners, and Technology Teams to understand and assess their data, processes, and technology to support strategic data initiatives, remediate deficiencies, and drive business requirements.

• Consult with data stewards, process owners, subject matter experts, technical experts, end users and other stakeholders to gather information about the current and target state business process, data attributes and data sources, control features, interfaces with other systems required.

• Document and provide definitions for processes and procedures, data models, data quality controls, data lineage, and data dictionaries using industry standard methods including business process descriptions, use cases, scenarios, diagrams, flow charts, etc.

• Analyze information gathered from multiple sources, reconcile conflicts, segment high-level information into details, and abstract up from low-level information to a general understanding.

• Assess and identify deficiencies against internal policies and standards or industry best practices, providing formal recommendations and requirements to remediate.

• Collaborate and partner with technology teams, architects, and other key stakeholders to drive solutions which provide ongoing operational excellence and resiliency to metadata and control environment challenges.

• Review and provide input to technical solution designs from a business point of view and recommend alternatives.

• Communicate plans, progress and risks appropriately to the stakeholders and sponsors.

Required Skills:

• Bachelors or Masters in computer science, system analysis, Information Systems or related field.

• 1-3+ years of experience with Data Sourcing, Data Wrangling, Data Engineering or similar role

• Strong process/systems analysis, design and documentation.

• Strong analytical, critical thinking, and problem-solving skills.

• Ability to monitor tight deadlines and adapt to unexpected requirement changes.

• Strong Understanding of Risk Management and Data Management Principles

Desired Skills:

• Familiarity with one of the following areas – Trading, Consumer Banking, Wealth Management, Transaction Banking

• Understanding or experience of programming in SQL, C/C++, Java

• Familiarity with databases, such as Oracle, Hadoop, etc.

Skills:

• Critical Thinking

• Quantitative Development

• Risk Analytics

• Risk Modeling

• Technical Documentation

• Adaptability

• Collaboration

• Problem Solving

• Risk Management

• Test Engineering

• Data Modeling

• Data and Trend Analysis

• Process Performance Measurement

• Research

• Written Communications

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

Skills:

• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization
• Recording/Organizing Information
• Research

Key Responsibilities:

• Evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
• Serves as an escalation point to resolve broad and complex operational issues by partneringwith operations management teammates, business leaders and subject matter experts to support business operations and business management processes
• Supports functions carrying a substantial risk of exposure and potential loss with significant impact on major corporate customer relationships
• Supports monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Synthesizes findings and provides actionable insights to drive resolution and prevent recurrence of delays by identifying areas of potential procedural updates, thematic trends, and coaching opportunities to enhance AML Refresh program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews
• Evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
• Ensures accuracy of AML Refresh client portfolio data using internal (AWARE, Cesium, GDS) and external comparison tools
• Performs research and conducts moderately complex analysis (automated and manual) of data provided or obtained thru reporting or manual research, in a range of formats (Excel, Power BI, tableau dashboards, ect)
• Explores methods to enhance processes, further reduce risks, and improve AML Refresh process
• Creates analysis and liaises with internal partners to ensure proper client reporting and assist with regulatory reporting
• Escalates potential risks and exposures to manager in a timely manner
• Assists with ad-hoc projects, new processes, or initiatives requiring coordination among subject matter experts representing multiple product areas or functions
• Investigates root causes of production delays by engaging with AML Refresh Operations, Lines of Business (LOBs), Global Financial Crimes (GFC), and leadership
• Identify, develop, and support tactics to engage and influence stakeholders to achieve desired outcomes and/or deliverables

Required Skills:

• 24 months AML Refresh analyst experience preferred or familiar with QA, risk management, fraud management, project management and regulatory interpretation
• Ability to work in a team environment
• Exemplary verbal and written communication skills
• Experience in a process-oriented production environment with periodic changes
• Proficiency in MS Office Suite (Excel, Word, Outlook, Access)
• Strong organizational skills with the ability to prioritize and manage multiple assignments
• Ability to meet tight deadlines while ensuring data accuracy and integrity
• Self-motivated and capable of working with minimal supervision
• Attention to detail, critical thinking, and problem-solving skills
• Strong customer and client focus with adaptability and results orientation

Desired Skills:

• College degree (A.A.) or comparable work experience
• Experience working within a highly productive team in a fast-paced environment
• Strong analytical skills, with an investigative mindset and ability to use data to enhance efficiency and develop reporting to drive business insights
• Strong executive presence and presentation skills with the ability to present key messages, effective recommendations, and information in a clear, concise, insightful, and influential way
• Prior experience managing multiple projects and adjusting to changing deadlines
• Lean Sigma Six or Project Management certificates

This job is responsible for answering inbound calls and initiating outbound calls within a call center to assist new and existing clients with determining the best solution for financing the purchase of a home, refinancing an existing mortgage, or obtaining a new home equity line of credit. Key responsibilities include analyzing the clients financial goals, determining the most optimal lending product solution, submitting the mortgage application, assisting clients with gathering supporting loan documentation, and keeping clients informed throughout the mortgage loan process.
This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.

Responsibilities:

• Provides exceptional client care
• Answers inbound calls and make outbound calls to provide new and existing clients with guidance and advice to uncover lending needs and assist them with determining the best solution
• Utilizes multiple technology systems to assist customers and referral partners
• Leverages defined lending processes and policies to meet guidelines and manage risks
• Communicates consistently with clients and business partners through outbound calls, email, and online messaging systems throughout the lending process
• Identifies opportunities through conversations with clients to recommend the bank's products through partner referrals as part of one team that delivers exceptional client care

Required Qualifications:

• Has 1+ year sales and mortgage experience
• Has a strongrelationship-deepeningand client care mentality
• Actively listens to the client to determine their needs and goals and has a desire to interact with clients proactively.
• Has an ability to assess client needs and suggest/promote alternative products or services
• Has ability to learn all platform systems utilized within the environment and/or aptitude in system technologies
• Has effective customer service skills with ability to manage the full client end-to-end origination experience and problem resolution at key points in lending process
• Has an ability to work under pressure during high volumes
• Has an ability to build and maintain positive rapport with service partners
• Can prioritize multiple competing tasks
• Has adaptability and is flexible to change
• Is a strong communicator, written, oral and non-verbal
• Demonstrates solid sales production over a sustained time frame
• Can be flexible to work weekends and/or extended hours as needed.
• Communicates professionally, effectively and confidently and is comfortable engaging all clients over the phone.
• Has an ability to handle multiple lines of business and models to support changing business needs
• Independently works with other business partners to expedite post-sale issues or problem resolution
• Has the ability to effectively balance performance, operational risk, and client relationship care.
• Demonstrates a commitment to professional ethic and is thorough and thoughtful in incorporating relevant regulatory due diligence as well as complying with all Federal and State Compliance policies.

Desired Qualifications:

• Has contact center experience
• Has knowledge of loan products (Conventional, Jumbo and Government)
• Can analyze financial and credit data to advise clients of product/pricing policies and guidelines and gather any additional required information.
• Familiarity with FHA and HUD guidelines
• Knowledge of processing underwriting and/or closing procedures/federal lending regulations governing real estate lending
• The ability to analyze and comprehend complex financial data and provide financial alternatives
• Strong consultative skills including the ability to ask critical questions to identify opportunities

Skills:

• Attention to Detail
• Client Solutions Advisory
• Customer and Client Focus
• Oral Communications
• Written Communications
• Client Management
• Loan Structuring
• Pipeline Management
• Problem Solving
• Collaboration
• Credit Documentation Requirements
• Critical Thinking
• Referral Identification
• Referral Management

High School Diploma / GED / Secondary School or equivalent

Job Description:

Job Description:

• Primary responsibility is to prepare/review documentation in accordance with bank policies and procedures.
• Independently perform research and discuss loans with line partners with confidence and knowledge. Independently works with a range in complexity of documentation. Interfaces with company vendors, legal counsel and line partners to ensure world-class documentation accuracy.
• Maintain primary responsibility for accuracy of documentation, timely delivery of documents and elimination of controllable re-works. In all measurable categories maintains an acceptable level of errors.
• Assist Market Leader in the facilitation of team meetings, training and quality review when necessary

Responsibilities:

• Review loan documentation in compliance with bank policies and procedures.

• Independently research and discuss loan details with line partners, demonstrating confidence and subject matter expertise.

• Loan bookings of varying complexity and ensure world-class accuracy.

• Maintain responsibility for input loan bookings into SOR (System of Record) and minimize controllable rework.

• Collaborate with Client Managers, Credit and Portfolio Officers, agency management, legal counsel, and internal support units to ensure seamless transaction execution

Minimum Qualifications:

• Minimum 2 years’ experience with commercial and/or consumer loan documentation review.

• Familiarity with GFS and Loan IQ systems.

• Strong written and verbal communication skills.

• Excellent organizational and multitasking abilities.

• Detail-oriented with a high level of accuracy.

• Proficient in Microsoft Word and Excel.

• Ability to work effectively in a team environment, including with remote teammates.

Skills:

• Attention to Detail

• Legal Structures and Legal Forms

• Oral Communications

• Prioritization

• Recording/Organizing Information

• Written Communications

• Data Collection and Entry

This job is responsible for conducting quantitative analytics and complex modeling projects for specific business units or risk types. Key responsibilities include leading the implementation and development of new models, analytic processes, or system approaches, creating technical documentation for related activities, and working with Technology staff in the design of systems to run models developed. Job expectations may include the ability to influence strategic direction, as well as develop tactical plans.

Responsibilities:

• Turn modeler code into a highly scalable big-data production application

• Identify continuous improvements through reviews of approval decisions on relevant model development or model validation tasks, critical feedback on technical documentation, and effective challenges on model development/validation

• Lead and provide methodological, analytical, and technical guidance to effectively challenge and influence the strategic direction and tactical approaches of development/validation projects and identify areas of potential risk

• Work closely with model stakeholders and senior management with regard to communication of submission and validation outcomes

• Perform analysis on large datasets and interpret results using both qualitative and quantitative approaches

Minimum Education Requirement:Master’s degree in related field or equivalent work experience

Required Skills and Experience:Successful candidates will have a minimum 10 years relevant experience and will possess the following skills:

• Advanced big data software development skills in both python and spark

• Deep expertise in Loss and Risk Forecasting Automation: odds calculations, cash flow calculations, model monitoring, back testing, reporting, etc.

• Sees the broader picture and can identify new methods for doing things

• Experience with Linux operating system and command line tools

• Familiar with software design principles: separation of concerns, single responsibility, DRY, etc.

• Understanding of algorithms and data structures

• Experience with version control systems, i.e., Git

• Knowledge of SQL

• Strong communication skills and ability to effectively communicate quantitative topics to technical and non-technical audiences

• Strong team player able to seamlessly transition between contributing individually and collaborating on team projects; Understands that individual actions may require input from manager or peers; Knows when to include others

• Experience implementing models into various production environments

• Demonstrated leadership skills; Ability to exert broad influence among peers

• Strategic thinker that can understand complex business challenges and potential solutions

• Ability to work in a large, complex organization, and influence various stakeholders and partners

• Ability to work in a highly controlled and audited environment

Desired Skills and Experience:The ideal candidate will possess the following skills and experience:

• GRA Core Platform (GCP) experience

• Familiar with systems architecture concepts: service based, layered, microservices, scalability patterns

• Experience with engineering complex, multifaceted processes that span across teams; Able to document process steps, inputs, outputs, requirements, identify gaps and improve workflow

• Experience creating, optimizing, and debugging software solutions deployed into distributed computing environments (experience with Spark is a plus)

• Familiar with use of vectorization and data locality concepts to optimize software efficiency

• Experience with high performance Python libraries, i.e., Numpy, Numba, Cython

• Experience with LaTeX

• Familiarity with SDLC tools: unit testing libraries, Jira, Jenkins

• Consumer Financial Product Industry experience

Skills:

• Critical Thinking

• Quantitative Development

• Risk Analytics

• Risk Modeling

• Technical Documentation

• Adaptability

• Collaboration

• Problem Solving

• Risk Management

• Test Engineering

• Data Modeling

• Data and Trend Analysis

• Process Performance Measurement

• Research

• Written Communications