Business Control Specialist jobs at Bank Of America in United States, Charlotte

Key responsibilities:

• Review and challenge key capital management activities, including banking book risk-weighted assets (RWA) calculations and implementations

• Review and challenge Basel rule compliance documentation and capital policy interpretations

• Review Business Requirement Documentation and technology tools/capital calculators for alignment with U.S. Basel rules

• Review and challenge data related to capital calculations, including exposure categorization and trends in RWA usage

• Assess capital risks related to new products and transaction types

• Assess risks and implications of new capital rule proposals

• Develop and demonstrate acumen for the identification of capital risks and mitigants (including market and economic environment and connectivity to other risk stripes)

• Conduct and ensure appropriate and adequate documentation for all independent risk reviews and risk points of view, including appropriate escalation and communication to senior management

Critical success measures:

• Deliver against the book of work for Enterprise Capital Risk Management

• Ensure that we are providing appropriate monitoring and analysis that allow us to support high quality risk insights

• Connection to and execution of responsibilities of the independent risk function

Core Competencies:

• Vision- Takes a long-term view and builds a shared vision with others; acts as a catalyst for organization change. Influences others to translate vision into action

• Communication- Can articulately paint credible pictures & visions of possibilities and likelihoods

• Resilience- Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks. On occasion required to take an unpopular stand

• Collaboration- Develops networks and builds alliances; collaborates across boundaries to build Capital relationships and achieve common goals. Influencing and negotiating across external stakeholders (regulators) as well as internal groups including LOB Risk teams, Corporate Treasury, GRRP, Audit & Compliance to drive execution

• Interpersonal Skills- Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations

• Leveraging Inclusion- Fosters an inclusive workplace where individual differences are valued and leveraged to achieve the vision and mission of the organization. Exposure and involvement with Employee Engagement initiatives

• Developing Others- Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and by providing opportunities to learn through formal and informal methods

Key Requirements:

• Strong analytical skills, including both analysis of financial data and written reports as well as regulatory rules and guidance

• 3-5 years of Treasury, Finance, Accounting or Risk Management experience; knowledge of capital rules and application of the rules

• Proficiency with PowerPoint, Word and Excel. Writes in a clear, concise, organized, and convincing manner for the intended audience

• Experience with SQL or other programming languages. Role may require querying databases and capital data analysis

• Strong business-centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes

Skills:

• Analytical Thinking

• Credit and Risk Assessment

• Critical Thinking

• Portfolio Analysis

• Decision Making

• Oral Communications

• Presentation Skills

• Technical Documentation

• Written Communications

• Active Listening

• Issue Management

• Liquidity Management

• Monitoring, Surveillance, and Testing

• Regulatory Compliance

Job Description:

Job Description:

Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities.

Responsibilities:

• Drive management and execution of all capacity related activities for GAOO on a monthly and quarterly basis
• Partner with Global Operations model team to develop and maintain models to forecast employee resource demand for AML/KYC client refresh and onboarding activities
• Partner with front office and Global Operations teams to develop and maintain forecasts for associated employee resource supply metrics
• Prepare monthly capacity plan updates and reports for management, governance, and other audiences
• Seek to expand model to include AML/KYC supporting functions
• Initiate, develop and communicate to management new opportunities to improve capacity planning and related areas going forward, in terms of inputs, processes, and outputs
• Routinely partner with the front office and other stakeholders to share outcomes and seek areas to improve
• Maintain procedures and related guidance materials for maintaining capacity plans
• Act as point person and subject matter expert for capacity planning for any inquiries from management, the GAOO team, or other stakeholders at the bank

Required Qualifications:

• Bachelor’s degree
• 5+ years of industry experience, with significant data and analytics experience
• Proficient in MS Office, particularly Excel
• Strong organizational skills and flawless attention to detail
• Ability and desire to work in a team-oriented environment with strong aptitude for problem solving
• Superior presentation skills to represent the business across stakeholder groups
• Excellent written and verbal communication, collaboration and influencing skills, including the ability to communicate complex ideas in a clear and concise manner
• Natural curiosity and drive to answer important business questions
• High aptitude for self-motivation and self-determined project work in a fast-paced and rapidly changing environment

Desired Qualifications:

• Prior capacity or workforce planning experience
• Prior banking industry analytics experience

This job is responsible for providing front-line support to end users, responding to issues related to incidents and problem management governance for multiple applications, and leading triage activities on all business impacting incidents. Key responsibilities include ensuring compliance with incident management and problem management policies and procedures, serving as a focal point for the customer, client, and associate experience, restoring complex production incidents under tight Service Level Agreements, and pursuing root cause and problem resolution follow ups.

Responsibilities:

• Leads production support triage efforts, manages bridge line troubleshooting, engages in technical research, and escalates issues to leadership as needed
• Ensures all impacts are accurately recorded and documented in the system of record, oversees that documents and wikis are updated and available for use during triage, and supports the documentation of application flows, upstream/downstream impacts during outages, the customer experience, and contacts for support needs
• Identifies and/or validates business impacts through interpretation of monitors, dashboards, and logs to communicate with leadership and vendors
• Manages activities to identify incident root cause, resolution, preventative actions, and change requests, and reports on incident data quality
• Promotes and enforces production governance during triage/testing and identifies production failure scenarios, vulnerabilities, and opportunities for improvement
• Serves as a subject matter expert for applications within a portfolio, leveraging extensive knowledge of application functionalities and application flows
• Assesses and prioritizes research requests, ad hoc reports, and offline incidents at the direction of senior team members and delegates work as needed to team members and peers

Position Summary:

• Ability to lead and drive a production triage call to restoral for incidents of all priority and impact levels
• Responsible for understanding customer impacts and our customers experience
• Ability to articulate impacts to key stakeholders
• Ability to adapt to changing circumstances and environments and take on new ideas and concepts
• Familiar with Analyzing Logs or equivalent

Required Qualifications:

• 2+ years of IT experience in Production Support Services
• Ability to lead and drive a production triage call to restoral for incidents of all priority and impact levels
• Experience using monitoring and reporting tools to extract information (i.e. Splunk, Data Warehouse, SQL, etc.)
• Experience in working on multiple projects at the same time
• Require flexible shift work including evenings, weekends, holidays - Rotating 4 Day Work Shift
• Build documentation to assist in triage, training, and playbook creation
• Strong analytical, problem-solving, and oral/written communication skills
• Familiar with Analyzing Logs or equivalent

Desired Qualifications:

• SQL Knowledge - Writing Queries
• Tandem XPNET application running ACI code
• Base24 application knowledge
• HP Non-Stop Servers
• Zelle / Real Time Payment / TCH experience
• Cloud Infrastructure
• Oracle, PLSQL
• Tools - Splunk, Dynatrace, Glassbox, Remedy

Skills:

• Adaptability
• Analytical Thinking
• Influence
• Production Support
• Risk Management
• Automation
• Collaboration
• Innovative Thinking
• Result Orientation
• Solution Design
• Business Acumen
• DevOps Practices
• Project Management
• Solution Delivery Process
• Stakeholder Management

Key Responsibilities

• Active Liquidity Risk management through engagement with Corporate Treasury Liquidity Management, LOB Risk and the FLUs

• Identification of Risks, including severity and likelihood as well as review & challenge the Line of Business

• Define the Liquidity Risk Limits and Early Warning Indicators (EWI); up-front engagement of Liquidity Risk & LOB team and approval via senior executives and broker-dealer Board of Directors, as appropriate. Monitor and notify or escalate limit breaches and EWIs triggered, as required

• Stress testing assumptions and Models

• Coordination and independent challenge of liquidity assumptions / interpretations including Internal Stress Assumptions, Liquidity Coverage Ratio (LCR)

• Overview of product and legal entity Liquidity Stress Tests and Balance Sheets by Currency

• Coordination and independent challenge, in partnership with our Recovery and Resolution Planning (RRP) colleagues, of liquidity risk assumptions and plan documentation

• Participation in Liquidity Stress Modelling process including preparation of a Risk Point of View prior to approval of assumptions by the Market and Liquidity Risk Committee

• Ensure limits are set based on specific analysis of the risk factors or are in line with the Liquidity Stress tests.

• Understand the results expected from limit setting and review methodology used to ensure results were as expected. Design and execute analysis to develop independent view of the appropriateness of the limits.

• Understand business drivers of limit and metric breaches and communicate effectively as part of breach notifications to drive remediation, when necessary, by the Front Line Units.

• Lead deep dives to identify issues not captured by existing processes, and to fully understand risks and potential opportunities for enhancements

• Lead Independent Risk assessments of the liquidity risk management framework (e.g., Intraday under business as usual and stress scenarios)

• Review Contingent Funds Transfer Pricing and whether it is driving the desired control and behavior

• Review and contribute to policies, protocols, and procedures (active engagement as policies are updated)

• Review new products, where liquidity risk is impacted

• Perform regular reviews to ensure the remaining liquidity risk processes and reporting is appropriate for the Equity and Financing businesses and any concerns are appropriately escalated to senior management. Perform independent analysis to generate an independent viewpoint and document appropriate challenge(s).

• Support corporate-wide liquidity related initiatives and serve as a Subject Matter Expert on Equity and Financing-related liquidity topics.

Core Competencies

• Communication- Can articulately paint pictures & visions of possibilities and likelihoods. Ability to communicate with SMEs as well as senior management and adapt message accordingly.

• Resilience- Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks. On occasion required to take an unpopular stand

• Collaboration- Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals. Influencing and negotiating across CFO partners, as well as EFR organization, Compliance & Op Risk, and other verticals (GBAM and Banking) risk colleagues

• Interpersonal Skills- Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations and locations.

Key Requirements

• Intellectual curiosity and learning agility to accurately interpret, understand and evaluate a variety of risks across multiple risk types and interconnectivity between risk types

• Strong technical and analytical skills (including both analysis of financial data and written reports)

• Talks and writes in a clear, concise, organized, and convincing manner for the intended audience

• Strong business-centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes

Critical Success Measures

• Deliver against the book of work for Enterprise Liquidity Risk Management

• Ensure that we are providing appropriate monitoring and analysis that allow us to support high quality risk insights

• Connection to and execution of responsibilities of the independent risk function

Skills:

• Analytical Thinking

• Credit and Risk Assessment

• Critical Thinking

• Portfolio Analysis

• Decision Making

• Oral Communications

• Presentation Skills

• Technical Documentation

• Written Communications

• Active Listening

• Issue Management

• Liquidity Management

• Monitoring, Surveillance, and Testing

• Regulatory Compliance

Job Description:

Job Description:

This job is responsible for providing specialized and personalized service offering advice and guidance to financial center clients through the full spectrum of borrowing and banking offerings at each stage of the client's life plan. Key responsibilities include acquiring new and deepening existing client relationships by conducting client meetings and presenting customized solutions to clients to help them achieve their financial goals. Job expectations include effectively balancing sales performance, operational risk, and client relationship care by leveraging specialized expertise.

Responsibilities:

• Recommends financial advice and guidance that align with client financial goals and needs
• Builds and deepens relationships with new and existing clients by leveraging the full capabilities of the bank
• Analyzes client financial needs and applies knowledge of borrowing and banking to recommend alternative or additional financial services that best align with the client's unique priorities
• Connects with clients through outreach and pipeline management activities and conducts consistent follow-up routines to meet client needs
• Makes decisions on client requests and makes referrals to appropriate internal partners based on client needs
• Partners with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to financial center associates during meetings to assist with team delivery of an exceptional client experience

Required Qualifications:

• Has demonstrated experience and proven success with business-to-business sales, or small business banking.
• Has strong communication skills with the ability to effectively influence clients.
• Has effective customer service skills with ability to manage the full client end-to-end experience and problem resolution.
• Has a proven sales track record.
• Is able to build productive partnerships and working relationships.
• Is experienced with outbound phone sales.

Desired Qualifications:​

• Experience with financial information, spreadsheets and financial skills.
• Experience with in-person customer service and sales.
• Experience working with small business clients.
• Experience meeting or exceeding goals.
• A working knowledge of small business products and services.
• Bilingual skills.

Skills:

• Client Management
• Client Solutions Advisory
• Customer and Client Focus
• Referral Identification
• Risk Management
• Client Experience Branding
• Credit Documentation Requirements
• Credit and Risk Assessment
• Pipeline Management
• Referral Management
• Attention to Detail
• Collaboration
• Issue Management
• Prospecting
• Relationship Building

Minimum Education Requirement:High School Diploma / GED / Secondary School or equivalent

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

Skills:

• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization
• Recording/Organizing Information
• Research

Line of Business Job Description

The candidate will support the Global Banking & Global Markets Anti-Money Laundering (GB & GM AML) organization and program. This role requires a strong operational risk and compliance background, and understanding of AML requirements. Acts as an ambassador of the risk culture. Incumbents typically have a minimum of 3 years of quality assurance, compliance, audit, and/or business controls experience.

Responsibilities may include:

• Perform root cause analysis of operational events and challenge control weaknesses and breakdowns to properly assess risk disposition
• Perform trend analysis and horizontal impact assessments to determine themes and identify emerging risks
• Support LOB through routine exams with regulators and internal audit
• Implement process control improvements and leverage BAC Risk Framework to effectively manage LOB risk
• Demonstrate strong collaboration, influencing, and relationship management skills to bridge key stakeholders across Audit, Risk, RIGR and LOB SMEs
• Support Audit, Exam and/or Testing processes, ensure proper governance and protocol is followed; assist with preliminary research and response tracking
• Provide solutions to help with implementation of process improvements or remediation plans to drive efficiencies and demonstrate sustainability
• Coordinate and partner across other GB&GM support teams and stakeholders to ensure end-to-end process engagement and timely resolution of monitoring cases
• Be proactive in risk identification and mitigation through activity monitoring processes

Required Skills:

• Working knowledge of Risk, Quality Control/Assurance Framework
• Excellent written and verbal communication skills – ability to tailor messaging to senior management
• Able to understand, analyze, and explain complex workflows
• Self-Starter who can work independently with little guidance or direction
• Ability to meet tight deadlines while working in a flexible environment
• Attention to laws, rules & regulations
• High technical expertise in MS Office platforms
• Project Management skills and ability to manage various project timelines with multiple competing priorities
• Strong verbal and written communication skills as well as interpersonal skills
• Ability to read and understand complex matters, anticipate risks, and summarize key information
• Critical thinking skills to assess data, artifacts and new or unfamiliar business concepts to draw conclusions that are not readily apparent
• Strong research and analytical skills and attention to detail but in context with broader business landscape
• Ability to prioritize effectively, a self-starter, organized, capable of performing work independently with minimal direction.
• Ability to interact with people in all levels of the organization and ability to organize data for executive level reporting
• Strong presentation skills and the ability to present key messages, effective recommendations, and information in a clear, concise, insightful and influential way

Minimum Education Requirement:

• High School Diploma / GED / Secondary School or equivalent

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

Skills:

• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization
• Recording/Organizing Information
• Research

Line of Business Job Description

The candidate will support the Global Banking & Global Markets Anti-Money Laundering (GB & GM AML) organization and program. This role requires a strong operational risk and compliance background, and understanding of AML requirements. Acts as an ambassador of the risk culture. Incumbents typically have a minimum of 3 years of quality assurance, compliance, audit, and/or business controls experience. Main objectives of the team are to promote a strong Risk Culture, establish sound risk management processes to effectively identify, measure, monitor, and control risk, and ensure we have proper Risk Governance in place to communicate, escalate, and debate risks.

Responsibilities may include:

• Perform root cause analysis of operational events and challenge control weaknesses and breakdowns to properly assess risk disposition
• Perform trend analysis and horizontal impact assessments to determine themes and identify emerging risks
• Support LOB through routine exams with regulators and internal audit
• Implement process control improvements and leverage BAC Risk Framework to effectively manageLOBrisk
• Demonstrate strong collaboration, influencing, and relationship management skills to bridge key stakeholders across Audit, Risk, and LOB SMEs
• Support Audit, Exam and/or Testing processes, ensure proper governance and protocol is followed.
• Provide solutions to help with implementation of process improvements or remediation plans to drive efficiencies and demonstrate sustainability
• Coordinate and partner across other GB&GM support teams and stakeholders to ensure end-to-end process engagement and timely resolution of monitoring cases

Required Skills:

• Working knowledge of Risk, Quality Control/Assurance Framework
• Excellent written and verbal communication skills – ability to tailor messaging to senior management
• Able to understand, analyze, and explain complex workflows
• Self-Starter who can work independently with little guidance or direction
• Ability to meet tight deadlines while working in a flexible environment
• Attention to laws, rules & regulations
• High technical expertise in MS Office platforms
• Project Management skills and ability to manage various project timelines with multiple competing priorities
• Strong verbal and written communication skills as well as interpersonal skills
• Ability to read and understand complex matters, anticipate risks, and summarize key information
• Critical thinking skills to assess data, artifacts and new or unfamiliar business concepts to draw conclusions that are not readily apparent
• Strong research and analytical skills and attention to detail but in context with broader business landscape
• Ability to prioritize effectively, a self-starter, organized, capable of performing work independently with minimal direction.
• Ability to interact with people in all levels of the organization and ability to organize data for executive level reporting
• Strong presentation skills and the ability to present key messages, effective recommendations, and information in a clear, concise, insightful and influential way