Business Control Manager jobs at Bank Of America in United States, Charlotte

Job Description:

Job Description:

Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities.

Responsibilities:

• Drive management and execution of all capacity related activities for GAOO on a monthly and quarterly basis
• Partner with Global Operations model team to develop and maintain models to forecast employee resource demand for AML/KYC client refresh and onboarding activities
• Partner with front office and Global Operations teams to develop and maintain forecasts for associated employee resource supply metrics
• Prepare monthly capacity plan updates and reports for management, governance, and other audiences
• Seek to expand model to include AML/KYC supporting functions
• Initiate, develop and communicate to management new opportunities to improve capacity planning and related areas going forward, in terms of inputs, processes, and outputs
• Routinely partner with the front office and other stakeholders to share outcomes and seek areas to improve
• Maintain procedures and related guidance materials for maintaining capacity plans
• Act as point person and subject matter expert for capacity planning for any inquiries from management, the GAOO team, or other stakeholders at the bank

Required Qualifications:

• Bachelor’s degree
• 5+ years of industry experience, with significant data and analytics experience
• Proficient in MS Office, particularly Excel
• Strong organizational skills and flawless attention to detail
• Ability and desire to work in a team-oriented environment with strong aptitude for problem solving
• Superior presentation skills to represent the business across stakeholder groups
• Excellent written and verbal communication, collaboration and influencing skills, including the ability to communicate complex ideas in a clear and concise manner
• Natural curiosity and drive to answer important business questions
• High aptitude for self-motivation and self-determined project work in a fast-paced and rapidly changing environment

Desired Qualifications:

• Prior capacity or workforce planning experience
• Prior banking industry analytics experience

Job Description:

Job Description:

This job is responsible for overseeing programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include serving as the primary contact to department managers for critical change initiatives and communicating, influencing, and negotiating vertically and horizontally to obtain or leverage resources. Job expectations include delivering regulatory and executive material and ensuring results align to program strategy, simplification, and new capabilities.

Line of Business Job Description:

The Program Manager will work directly with management of enterprise AML/KYC leaders to define the structure, process, and requirements for the solution as well as to document evidence of key milestones and decisions for regulatory oversight.

Responsibilities:

• Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
• Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing fornew change initiatives
• Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
• Analyzes, evaluates, andovercomes programrisks, andproduces programreports for managers and stakeholders
• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives
• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
• Meets with stakeholders to provide transparency into project issues and decisions on services, buildspositive relationships, asks questions, and uses toolsto uncover root causes to challenges,identify opportunities,and make recommendations.
• Analyzes present-state for enterprise AML/KYC refresh program, and builds, socializes, and delivers a comprehensive strategy for the desired AML program change
• Represents the health and status of program and projects, through effective verbal and written communication channels, to Change executive and senior stakeholders
• Partners with sponsors to support and maintain momentum and plans for the delivery of the projects
• Ensures high quality artifacts throughout the project life cycle are created, delivered, and stored in alignment with milestone requirements
• Implements best-practice routines to capture and manage the end-to-end plan of record
• Ensures stakeholder engagement and keeps them informed of progress
• Tracks and escalates risk and issues at the program level
• Communicates, influences, and negotiates both vertically and horizontally to obtain or leverage necessary resources
• Integrates end-to-end business process into program planning and decisioning processes
• Ensures clearly defined responsibilities and accountabilities for key program/project roles
• Supports team members with escalations and impediments on projects
• Adheres to and delivers on enterprise change management standards

Required Qualifications:

• At least 8 years of project/program management experience
• Experience managing People, Process, Technology Projects and understanding various technologies and infrastructure concepts
• Excellent project management skills, including the ability to prioritize work and meet deadlines
• Ability to identify and propose the tasks & deliverables that will be necessary to achieve the desired outcome
• Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes
• Knowledge of structured project management methods
• Ability to lead cross-functional workgroups and champion initiatives
• Competent with MS products: Word, Excel, PowerPoint, Project, and Visio

Desired Qualifications:

• Prior experience in Global Operations and/or enterprise AML/KYC processes
• Prior experience in planning, leading, delivering associate and client readiness plans
• Excellent verbal and communications skills. Provide clear, concise direction to the broader team while delivering comprehensive status to senior executives or project champions.
• Initiative-taker who can take ambiguous information and drive to logical outcomes while constantly challenging the status quo
• Believes in the value of an inclusive workplace for all employees to achieve their goals and meet the needs of our clients.
• Excels in ambiguity
• Experience working in a global environment
• Bachelor’s Degree or equivalent experience

Skills:

• Program Management
• Project Management
• Reporting
• Consulting
• Problem Solving
• Leadership Development
• Performance Management
• Collaboration
• Presentation Skills
• Prioritization
• Issue Management
• Risk Management
• Process Design
• Process Performance Management
• Oral Communications

Job Description:

Job Description:
This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables, and managing program risk and compliance to standards. Job expectations include ensuring delivery meets the client’s expectations in terms of the functionality, quality, timeline, and cost.

The Change and Release Manager is responsible for overseeing the planning, coordination, and execution of change and release management processes to ensure seamless delivery with minimal risk. This role requires strong communication skills to collaborate with cross-functional teams, provide clear updates to stakeholders, and drive process improvements. The position focuses on maintaining system stability, enhancing efficiency, and delivering metrics-driven insights to support organizational goals.

Responsibilities:

• Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.)

• Manages coordination of delivery and dependencies across multiple teams.

• Facilitates communication and collaboration across organizations to support the deliverable completion and timeline.

• Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule.

• Works with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements.

• Supports resource planning for delivery and execution.

• Ensures adherence with Enterprise Change Management standards.

Required Qualifications:

• 10+ Years of experience change and release management processes, aligned with ITIL best practices.

• Proficiency in tools like ServiceNow, Jira, and similar platforms for managing workflows.

• Familiarity with Agile, DevOps, CI/CD pipelines, and risk mitigation strategies.

• Strong verbal and written communication skills to simplify complex information for diverse audiences.

• Expertise in facilitating meetings, creating reports, and delivering presentations to stakeholders and leadership.

• Skilled in conflict resolution and aligning priorities across teams.

• Proven ability to lead cross-functional teams and foster collaboration.

• Strong interpersonal skills to build trust and drive process improvements.

• Exceptional organizational skills to manage multiple priorities effectively.

• Analytical mindset to interpret metrics, identify risks, and recommend improvements.

Skills:

• Collaboration

• Project Management

• Result Orientation

• Solution Delivery Process

• Stakeholder Management

• Analytical Thinking

• Business Acumen

• Financial Management

• Influence

• Risk Management

• Agile Practices

• Architecture

• Data Management

• Solution Design

• Technical Strategy Development

: Bachelor’s degree or equivalent work experience.

Job Description:

Job Description:

This job is responsible for providing specialized and personalized service offering advice and guidance to financial center clients through the full spectrum of borrowing and banking offerings at each stage of the client's life plan. Key responsibilities include acquiring new and deepening existing client relationships by conducting client meetings and presenting customized solutions to clients to help them achieve their financial goals. Job expectations include effectively balancing sales performance, operational risk, and client relationship care by leveraging specialized expertise.

Responsibilities:

• Recommends financial advice and guidance that align with client financial goals and needs
• Builds and deepens relationships with new and existing clients by leveraging the full capabilities of the bank
• Analyzes client financial needs and applies knowledge of borrowing and banking to recommend alternative or additional financial services that best align with the client's unique priorities
• Connects with clients through outreach and pipeline management activities and conducts consistent follow-up routines to meet client needs
• Makes decisions on client requests and makes referrals to appropriate internal partners based on client needs
• Partners with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to financial center associates during meetings to assist with team delivery of an exceptional client experience

Required Qualifications:

• Has demonstrated experience and proven success with business-to-business sales, or small business banking.
• Has strong communication skills with the ability to effectively influence clients.
• Has effective customer service skills with ability to manage the full client end-to-end experience and problem resolution.
• Has a proven sales track record.
• Is able to build productive partnerships and working relationships.
• Is experienced with outbound phone sales.

Desired Qualifications:​

• Experience with financial information, spreadsheets and financial skills.
• Experience with in-person customer service and sales.
• Experience working with small business clients.
• Experience meeting or exceeding goals.
• A working knowledge of small business products and services.
• Bilingual skills.

Skills:

• Client Management
• Client Solutions Advisory
• Customer and Client Focus
• Referral Identification
• Risk Management
• Client Experience Branding
• Credit Documentation Requirements
• Credit and Risk Assessment
• Pipeline Management
• Referral Management
• Attention to Detail
• Collaboration
• Issue Management
• Prospecting
• Relationship Building

Minimum Education Requirement:High School Diploma / GED / Secondary School or equivalent

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

Skills:

• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization
• Recording/Organizing Information
• Research

Line of Business Job Description

The candidate will support the Global Banking & Global Markets Anti-Money Laundering (GB & GM AML) organization and program. This role requires a strong operational risk and compliance background, and understanding of AML requirements. Acts as an ambassador of the risk culture. Incumbents typically have a minimum of 3 years of quality assurance, compliance, audit, and/or business controls experience.

Responsibilities may include:

• Perform root cause analysis of operational events and challenge control weaknesses and breakdowns to properly assess risk disposition
• Perform trend analysis and horizontal impact assessments to determine themes and identify emerging risks
• Support LOB through routine exams with regulators and internal audit
• Implement process control improvements and leverage BAC Risk Framework to effectively manage LOB risk
• Demonstrate strong collaboration, influencing, and relationship management skills to bridge key stakeholders across Audit, Risk, RIGR and LOB SMEs
• Support Audit, Exam and/or Testing processes, ensure proper governance and protocol is followed; assist with preliminary research and response tracking
• Provide solutions to help with implementation of process improvements or remediation plans to drive efficiencies and demonstrate sustainability
• Coordinate and partner across other GB&GM support teams and stakeholders to ensure end-to-end process engagement and timely resolution of monitoring cases
• Be proactive in risk identification and mitigation through activity monitoring processes

Required Skills:

• Working knowledge of Risk, Quality Control/Assurance Framework
• Excellent written and verbal communication skills – ability to tailor messaging to senior management
• Able to understand, analyze, and explain complex workflows
• Self-Starter who can work independently with little guidance or direction
• Ability to meet tight deadlines while working in a flexible environment
• Attention to laws, rules & regulations
• High technical expertise in MS Office platforms
• Project Management skills and ability to manage various project timelines with multiple competing priorities
• Strong verbal and written communication skills as well as interpersonal skills
• Ability to read and understand complex matters, anticipate risks, and summarize key information
• Critical thinking skills to assess data, artifacts and new or unfamiliar business concepts to draw conclusions that are not readily apparent
• Strong research and analytical skills and attention to detail but in context with broader business landscape
• Ability to prioritize effectively, a self-starter, organized, capable of performing work independently with minimal direction.
• Ability to interact with people in all levels of the organization and ability to organize data for executive level reporting
• Strong presentation skills and the ability to present key messages, effective recommendations, and information in a clear, concise, insightful and influential way

Minimum Education Requirement:

• High School Diploma / GED / Secondary School or equivalent

This job is responsible for driving accurate, complete, and timely delivery of data. Key responsibilities include working with business stakeholders and technology teams to direct data management activities and ensure availability for use by appropriate consumers. Job expectations include managing execution within the enterprise data management standards, data quality, and control practices.

Responsibilities:

• Works with Line of Business partners, including Compliance, Audit, and Risk to understand needs and produce data solutions, often times in partnership with Technology
• Identifies gaps in data management standards adherence and works with appropriate partners to develop plans for resolution, including recommendations so that relevant risk and compliance policies and standards are met
• Analyzes emerging needs for data to address risk, regulatory, or business enablement priorities and appropriately plans for interim and target state solutions within data management policies
• Monitors key performance indicators and internal controls in accordance with established thresholds, standards, and policies

Additional Responsibilities:

• Provides hands-on thought and execution leadership for comprehensive solutions to complex data-related problems.
• Leads operational execution as well as helping leadprojects/programs/processes
• Influences strategic direction and develops tactical plans.
• Apply extensive technical or functional knowledge from the DataSourcing/Transport/Usageperspectives.
• Develops and drives toward achieving strategic objectives for CFO DM Capital Traded Products team and across Business Partner groups.
• Ability to identify & drive toward optimal operating framework.
• Provides technical & business process thought leadership for the functional area.

Skills:

• Data Management
• Data Modeling
• Data Quality Management
• Reporting
• Data Governance
• Product Management
• Project Management
• Issue Management

Required Qualifications:

• Minimum 5 years of Traded Products or Capital Markets experience
• Strong knowledge of Capital Market Products; ability to understand and simplify complex traded product and technical subjects.
• Strong Data Analysis & Reporting skills.
• Ability to manage multiple issues determining root cause and provide remediation options.
• Ability to self-prioritize competing tasks/priorities as needed.
• Strong leadership experience of processes and/or projects.
• Strong organization and presentation skills with the ability to collaborate and influence across multiple teams.
• Strong written and verbal communication skills.
• Ability to understand issues and know how and when to escalate/communicate issues as they occur.

Desired Qualifications:

• Prior experience supporting or working in the Capital Management space.
• Proficient working with large databases, experience with data mining.
• Advanced knowledge of Data Management, Data Governance and Data Architecture functions.
• Advanced knowledge of Excel and PowerPoint.
• Strong Project Management/Business Analysis and familiarity with Agile Methodology concepts.
• Proficiency with SQL programming languages.

​Bachelor’s or Master’s degree in related field (such as Business Administration, Finance, Economics)

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

Skills:

• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization
• Recording/Organizing Information
• Research

Line of Business Job Description

The candidate will support the Global Banking & Global Markets Anti-Money Laundering (GB & GM AML) organization and program. This role requires a strong operational risk and compliance background, and understanding of AML requirements. Acts as an ambassador of the risk culture. Incumbents typically have a minimum of 3 years of quality assurance, compliance, audit, and/or business controls experience. Main objectives of the team are to promote a strong Risk Culture, establish sound risk management processes to effectively identify, measure, monitor, and control risk, and ensure we have proper Risk Governance in place to communicate, escalate, and debate risks.

Responsibilities may include:

• Perform root cause analysis of operational events and challenge control weaknesses and breakdowns to properly assess risk disposition
• Perform trend analysis and horizontal impact assessments to determine themes and identify emerging risks
• Support LOB through routine exams with regulators and internal audit
• Implement process control improvements and leverage BAC Risk Framework to effectively manageLOBrisk
• Demonstrate strong collaboration, influencing, and relationship management skills to bridge key stakeholders across Audit, Risk, and LOB SMEs
• Support Audit, Exam and/or Testing processes, ensure proper governance and protocol is followed.
• Provide solutions to help with implementation of process improvements or remediation plans to drive efficiencies and demonstrate sustainability
• Coordinate and partner across other GB&GM support teams and stakeholders to ensure end-to-end process engagement and timely resolution of monitoring cases

Required Skills:

• Working knowledge of Risk, Quality Control/Assurance Framework
• Excellent written and verbal communication skills – ability to tailor messaging to senior management
• Able to understand, analyze, and explain complex workflows
• Self-Starter who can work independently with little guidance or direction
• Ability to meet tight deadlines while working in a flexible environment
• Attention to laws, rules & regulations
• High technical expertise in MS Office platforms
• Project Management skills and ability to manage various project timelines with multiple competing priorities
• Strong verbal and written communication skills as well as interpersonal skills
• Ability to read and understand complex matters, anticipate risks, and summarize key information
• Critical thinking skills to assess data, artifacts and new or unfamiliar business concepts to draw conclusions that are not readily apparent
• Strong research and analytical skills and attention to detail but in context with broader business landscape
• Ability to prioritize effectively, a self-starter, organized, capable of performing work independently with minimal direction.
• Ability to interact with people in all levels of the organization and ability to organize data for executive level reporting
• Strong presentation skills and the ability to present key messages, effective recommendations, and information in a clear, concise, insightful and influential way