Treasury Services Advisor jobs at Bank Of America in Thailand, Bangkok

This job is responsible for acting as the primary point of contact for Treasury clients and performing day-to-day servicing of treasury, cash management, card, merchant, and depository products and services of varying complexity. Key responsibilities include relationship management and providing servicing and technical assistance to internal business partners, including Sales and Relationship Mangers, Product Managers, Compliance, and Operations to resolve complex and unique client requests.

Responsibilities:

• Manages escalated and complex inquiries and requests on accounts with care, aiming to resolve concerns in a timely manner
• Monitors the accuracy of data input into systems of records and gathers information, generates reports, and troubleshoots issues as they arise
• Mitigates risk by maintaining high standards on internal, operational, and financial controls
• Performs research and analysis to resolve customer issues and deepen relationships
• Delivers exceptional customer service by managing the coordination of workflow to business partners from customers

Skills:

• Account Management
• Active Listening
• Attention to Detail
• Oral Communications
• Client Experience Branding
• Customer and Client Focus
• Problem Solving
• Research
• Written Communications
• Client Management