Assistant Vice President - Aml Refresh Operations jobs at Bank Of America in Singapore, Singapore

Job Description:

Job Description:

It is also the perfect path to a greater understanding of the activities that form part of a Service & Fulfillment and Operations organization, learning the flow all the way from client implementation and onboarding, opening new accounts, to a successful Service experience.

This role offers huge learning opportunities and opens a path into potential new avenues within the Global Banking Operations and the wider organization.

Responsibilities:

• Perform & strengthen Inline controls (ILQA) basis the ILQA script.

• Share QA automation opportunities.

• Complete assigned requests within strict deadlines independently.

• Perform extensive data analysis and deep-dive review to build test script and management reporting.

• Ability to listen and read native languages used in Japan, Korea to review client documentations (preferable).

• Attention to detail, accuracy, and completeness of testing to identify process gaps, exceptions, and process improvement opportunities.

• Support sustainability test for any new and existing audit issues.

• Able to develop comprehensive test scripts and provide training to support new test of controls requirements.

• Actively identify and early escalation of control deficiencies and gaps to discuss with line management, and initiate control recommendations.

• Proactively review internal LOB procedures, test scripts, results communication and reporting to ensure adherence to internal LOB guidelines.

• Exposed to multiple line of businesses (LOBs) to develop understanding of Bank end-to-end processes and business acumen.

• Maintain up-to-date working knowledge of the bank’s client access products/services, payment and trade capabilities, internal operations and local practices.

Skills:

• Minimum 3 years in Risk management and Quality Assurance experience.

• Knowledge of Treasury, Trade, Account opening or similar Banking Operations processes is required.

• Proven Experience in process automation with minimally VBA Macro skills is required.

• Capability to perform extensive data analysis and transform to management reporting.

• Bachelor’s Degree or Equivalent experience.

• Excellent written and verbal presentation and communication skills.

• Excellent project management skills.

Responsibilities:

Global Operations, Anti Money Laundering (AML) is responsible for completing Refresh Activities such as Know Your Customer (KYC) and Client Due Diligence (CDD) checks for all clients that do business with the Bank. Refresh Teams are responsible to collect and maintain client documents to ensure activities are executed in alignment with Laws, Rules, Regulation, and Bank Policies. The Proficiency Coach primary responsibilities will include:

• Works with individual Refresh Analysts to build their proficiency beyond the standard skills acquired in training
• Provide real-time on floor support and coaching to Refresh analysts as they work through Refresh cases
• Collaborates with management to provide transparency in knowledge gaps with proficiency
• Ensures speed to proficiency and overall knowledge of process for associates
• May need to review ILQA defects to identify gaps in skillset
• Assist with Process and Procedure updates and implementations
• Facilitates training activities and/or demonstrations
• Assists with audit queries for actions steps owned by the Readiness & Enablement team.Participates in escalation routines with partners, such as Front Line Associates, Quality (ILQA/M&I), GFC

Skills:

• At least 1 year experience in GBGM AML Client Outreach, Onboarding, Refresh Operations, Monitoring and Inspection or In-Line Quality Assurance within the Bank
• Experience as an AML SME, coach, readiness, and/or manager
• Experience researching complex queries, balancing risk and client experience
• Proficient with AWARE, Panther, Tableau, AKRIT
• Strong leadership presence and implementation skills
• Strong communications skills with leadership, and ability to communicate across multiple audiences
• Documented experience performing in a process-oriented production environment that changes periodically
• Must work well within a team and individually
• Proven ability to: work in a team environment, organize work, prioritize tasks and handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy, integrity in work and execute with minimal supervision or remote management
• Must be flexible and adapt quickly to change
• Operational efficiency through working across multiple stakeholders, understanding global requirements and ability to provide practical & consistent solutions
• Understands and respects cultural differences
• Proficient in MS Office Suite (Excel/Word/Outlook/OneNote)

Desired Skills:

• College degree (Associates or higher) or comparable work experience
• Experience leading highly productive teams in a fast-paced environment
• Expert experience with MS Office Suite (Excel/Word/Outlook)
• ACAMS or equivalent certification

Job Description:

Job Description:
An opportunity has opened up to support Global Market Operations within the APAC Funding & Cash Management team. The position will require you to work closely with treasury dealers,prime brokerage partnersand other internal departments to manage day-to-day requirements. These include meeting daily cash cut-offs for payments, trade settlements andinvestigating treasury and prime brokerage cash issuesResponsibilities:
• Process payments for the Prime Brokerage business and funding in an accurate and timely manner

• Confirm and settle treasury FX and trades

• Investigate and follow up on cash enquiries for the Prime Brokerage and the cashiering businesses

• Support treasury on desk and stakeholders on various queries and projects relating to funding and payments
• Any other ad hoc duties/projects as required and assigned
• A Bachelor's degree or equivalent with at least 1-3 years in relevant experience
• Proactive, confident and detail focused. Ability to coordinate with Treasury and Operational teams independently.
• Excellent communications skills.
• Ability to work under pressure in a team environment and demonstrate experience meeting multiple daily cut-off's.
• Ability to liaise with all levels of the firm and people with different experiences and backgrounds
• Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate
• Strong team player able to work well independently and collaboratively with peers and stakeholders.
• Meticulous attention to detail.
• Strong analytical skills

Other Qualifications:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

• Manage the APAC Financial Management portfolio (e.g. Forecasting, Profit & Loss Analysis, Cost Allocations) with the aim of achieving desired business goals.
• Partner with HR, Talent Acquisition, Workforce Managers and Hiring Managers to facilitate Talent Management related activities, ensuring the business is staffed adequately to provide sustainable support to operations.
• Support regional communication efforts by preparing Town Hall materials, video messages, formal announcements, senior management reports and engagement pieces as needed to support business objectives and ensure alignment with global standards.
• Collaborate with cross-functional teams and support partners (e.g. Finance, Technology, HR, Compliance) to deliver business priorities and operational objectives.
• Produce management reports (monthly, quarterly, weekly, ad-hoc) such as entity/governance reporting decks and business partner packs.
• Coordinate regional employee engagement activities to strengthen team connectivity and make Bank of America a great place to work.
• General administrative support including occupancy management, preparing meeting minutes, supporting the organization with senior executive visits, offsites, meetings, conferences, and other events.
• 5-8 years of work experience in the financial industry and/or experience in a business support role (e.g. Business/Project Management, Risk & Control).
• Proven leadership in coordination efforts across multi-business unit stakeholders to orchestrate cohesive oversight and process management.
• Excellent written and verbal communication, collaboration and influencing skills, including the ability to communicate complex ideas in a clear and concise manner with stakeholders across all levels.
• Fastidious attention to detail, with the ability to work efficiently and confidently with large amounts of complex data, ensuring accurate, professional, and timely completion of deliverables.
• Organized and possess good time management skills with ability to manage and prioritize competing priorities.
• Ability to maintain a high level of integrity while working with confidential information.
• Advanced MS Office skills, especially Excel and PowerPoint with ability to develop executive ready communications and presentations.
• Advantageous to have skillsets in utilizing automation/data analytics tools (e.g. VBA, Alteryx, Python, Tableau, etc).

Responsibilities:

• Provide support in Audit / GFC testing readiness activities and ensure Audit engagement routines are adhered to.
• Provide support in Audit / GFC testing rebuttals and calibrations calls.
• Support Regulatory request and Adhoc data request related to Onboarding team.
• Deliver training in support of identifed Audit / Regulatory / GFC testing defects to Onboarding associates.
• Work collaboratively with quality teams and management to support the quality feedback loop by providing training to effectively address
• identified gaps.
• Work with analysts and management to evaluate training effectiveness and drive enhancements
• Provide on-the-ground subject matter expertise on CDD requirements
• Contribute to design of new processes or change in existing processes
• Ensure CDD or policy related matters are channelled through AML Operations/Governance Forums; work with forum organizers in each region to enable.

Requirements:

• Excellent communications skills and ability to present to an audience.
• Ability to work under pressure in a team environment.
• Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
• Self-motivated Bank of America is an equal opportunities employer.
• At least 5 years’ working experience in a similar role is preferred
• Excellent communications skills and ability to present to an audience.
• Process design & standards qualifications
• Knowledge of Client Due Diligence (AML) processes in Global Banking & Markets space
• Knowledge of Client Due Diligence (AML) requirements of global jurisdictions
• Training/Coaching best practices
• Ability to train/coach audience in-person or via virtual channels
• Experience of working in an Asia/Global environment.
• Control focused mindset and good understanding of regulatory and reputational risks
• Ability to work under pressure in a dynamic team environment.
• Good written and oral English.
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Your background

• Relevant Client Servicing concentrating on delivery of treasury and cash management solutions for Financial Institutional (FI) / Non-Bank FIs.
• Good understanding of standard Treasury and Cash Management offerings.
• Good knowledge of all bank systems, products and web-based electronic banking platforms.
• Good application software skills: Words, Excel and Powerpoint
• Excellent presentations, communication, time management, problem solving, interpersonal and team work skills.
• Good command of spoken and written Vietnamese.
• Good command of spoken English and Mandarin.
• Possess a passion and urgency to serve our clients and operate as a client advocate.
• Ability to manage multiple requests simultaneously that contain a variety of complexity and resolution periods.
• Track record gained through operational experience within the payment, trade, or treasury environment.
• Excellent rapport with client contacts at all levels and with internal partners at all levels.
• A proactive learner and self-starter seeking continuous improvement in all job-related aspects.
• Possess a professional and positive attitude.
• Able to work under pressure and challenges.
• Demonstrated experience with continuous improvement and process efficiency methodologies.

What you can expect

As a Client Service Advisor, you will have the opportunity to work with our FI / NBFI clients. You will help to service, advise, support and manage portfolio of Banks and Non-Banking Financial Institutions by providing professional, courteous and high quality customer service in all aspects of domestic, international and cash management services. This role offers a high level of visibility as you will work in conjunction with a number of other internal teams to provide seamless delivery to, and build relationships with a variety of client stakeholders.

What you will do

• Work closely with various internal partners to deliver exceptional and proactive service to clients worldwide.
• Act as primary point for clients. Manage, log and investigate the day-to-day servicing of enquiries, requests and complaints and escalate as appropriate.
• Provide consistent service and keep clients informed on status of all outstanding enquiries.
• Liaise with local / regional operations at all levels for timely and accurate resolution of queries.
• Provide sales support to ensure delivery of Quality & Proactive services to clients.
• Meet clients with Sales for business needs.
• Conduct period service and scorecard review with clients
• Working independently with strong organizational skills to overcome challenges with requests and ensures our client’s needs are satisfied.
• Actively join in, support & implement local or regional projects as assigned by the Client Services Manager.
• Undertake regulatory remediation and ensure closures within designated timelines.
• Ensure full compliance of all applicable laws, regulations, credit, KYC, AML, internal policies and procedures and exercise due diligence.
• Perform all duties as assigned by the Client Services Manager.

Your background

• Bachelor’s Degree in Business Administration, Management, Finance or related field
• Minimum of 5 years experience in a banking environment, preferably experience in business management/COO or support roles
• Strong executor with proven ability to independently manage recurring business management tasks (e.g., headcount tracking, data reporting, governance routines), ad-hoc projects & initiatives
• Systematic and organized, with a structured approach to both execution and thought process; able to manage multiple priorities without losing accuracy or attention to detail
• Hands-on mindset to dive data, processes, issues to uncover root cases and drive actionable solutions
• Proficient in Microsoft Office (Word/Excel/PowerPoint/Visio), experience with reporting/visualization tools (e.g., Tableau, PowerBI, Alteryx) is an advantage
• Excels in both written and verbal communication and can confidently present findings and recommendations
• Skilled in stakeholder engagement; able to navigate matrix organizations, influence outcomes, and build effective partnerships across functions and geographies
• Demonstrated ability to manage confidential and sensitive information with discretion and confidentiality

What you will do

• Manage core business administration routines including headcount tracking, hiring status, maintain organization charts, BCP and workspace management across APAC locations
• Coordinate the employee engagement (EE) program – plan, execute and deliver EE events/activities/initiatives in collaboration with cross-functional partners
• Develop and prepare high-quality presentations and reporting packs for use bythe APAC AML Executive to present at senior leadership forums, while ensuring accuracy and timeliness
• Contribute to initiatives relating to organization efficiency, operating model, capacity planning and strategy
• Support outsourcing governance requirements, including oversight of deliverables, documentation and participation in governance routines
• Execute ad-hoc projects and business initiatives, managing multiple priorities and deliverables
• Comfortable working in an environment of evolving scope and priorities; adaptable, resilient, and solutions-drive
• Build and maintain strong working relationships within a matrixed organization, engaging stakeholders across other lines of business regionally and Global (HQ) to deliver on objectives
• Late evening calls can be expected with HQ team as required