Markets Support Analyst jobs at Bank Of America in Ireland, Dublin

Role Description:

This job is responsible for handling moderately complex operations processes related to credit disputes, escalations and tax reporting. Key responsibilities include analysis, research, reconciliation, reporting data validation and resolution of issues and identified customer requests which may carry high levels of risk within enterprise risk categories. Job expectations include handling moderately complex transaction processing, reconciliation, and resolution of research requests to clients, consumer reporting agencies or taxing authorities, consulting with management for support.

Responsibilities:

• Manage either US or Non-US IRW Tax Withholding and Reporting which includes outsourced functions.

• Coordinate globally with colleagues.

• Service tax related client inquiries and escalations particularly for the Prime Brokerage business.

• Drive tax initiatives and tax regulatory implementations in partnership with Global Markets Tax Change & Global Markets Technology.

What we are looking for:

• Proficient in Microsoft applications, in particular excel.

• Efficient reconciliation and problem solving skills

• Efficient organizational and analytical problem-solving skills.

• Excellent written and verbal communication skills.

Skills that will help (optional):

• Ability to multitask and work independently in a fast-paced environment.

• Excellent Chapter 3, 4, 61 and 1099/1042s knowledge.

• Excellent people management skills.

Ireland

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

• 20 days of back-up childcare including virtual tutoring and 20 days of adult-care per annum

• Ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, specified illness cover etc

• Use of a flex fund to use towards benefits

• Access to free counselling through an Employee Assistance Programme and virtual GP services

• Opportunity to donate to charities of your choice directly through payroll and the bank will match your contribution

• Opportunity to join our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Job Description:

Job Title:Global Markets Risk Manager – International IRRBB & Price Risk

Corporate Title:Vice President

You will be joining the Enterprise Financial Risk (EFR) group, which is responsible for delivering effective independent risk management of the activities and processes associated with managing the Bank’s capital, liquidity and interest rate – price risks (collectively “financial risks”). The EFR team serves as the Chief Risk Officer (CRO) function covering the Chief Financial Officer (CFO) Group thereby providing a holistic point of view across all seven risk types for the Company’s CFO function. Our goal is to ensure that a healthy and sustainable liquidity, capital, and interest rate risk (IRR) profile is maintained through a range of economic scenarios.

Responsibilities:

This role is for a senior risk analyst to cover the following:

• Lead risk oversight and analysis for IRR in the Banking Book (IRRBB), and price risks in Treasury’s international legal entity and branch portfolios across Bank of America. The successful candidate will play a key role in ensuring robust risk monitoring and governance across jurisdictions, working closely with the CFO group, technology, and global risk partners.

• Support the execution of the IRR in the Banking Book (IRRBB) and Credit Spread Risk in the Banking Book (CSRBB) risk management program (RMP) for the Dublin based banking entity (BofA Europe), ensuring such is effective at controlling the related risks and in compliance with local regulatory requirements.

• Support the execution of the Liquidity RMP for BofA Europe, also ensuring the related risks are effectively controlled in compliance with local regulatory requirements.

What will your key responsibilities involve?

• Provide independent risk oversight of IRRBB and Price Risk for CFO-managed portfolios, with a focus on entities and branches, primarily in EMEA & LATAM Canada regions. Analyze and report exposures across interest rate and FX derivatives, and securities. Lead initiatives to enhance risk analytics and reporting capabilities.

• Contribute to the development and oversight of IRRBB and CSRBB frameworks, including:

  • Quantification and monitoring of Earnings at Risk (EaR), Economic Value of Equity (EVE), Basis Risk, Option Risk and also similar metrics for CSRBB.

  • Assessment of risk scenarios across various rate scenarios and time horizons.

• Collaborate with Treasury and Finance teams to align risk metrics with strategic objectives and regulatory expectations.

• In depth understanding of IRRBB, CSRBB and Liquidity risk drivers for the Dublin based Bank, ensuring modelling of such appropriately reflects the local Dublin entity’s risk profile.

• Conducting gap assessments for BOFA Europe to support articulation or challenge of compliance with local regulatory requirements and internal risk frameworks for IRRBB and CSRBB, Liquidity as well as Price Risk.

• Ensuring healthy and sustainable Liquidity Risk, IRRBB and CSRBB profiles are maintained to support business plans through a business-as-usual environment and during times of stress.

• Ensuring adherence to the policies and procedures established by the Company. Participate in establishing, maintaining and executing risk management procedures and standards.

• Conduct execution of risk framework activities including independent monitoring and testing of controls and risk management processes for Treasury and the LOBs, as well as review and challenge of front-line deliverables as needed (i.e. regulatory interpretations, ICAAP/ILAAP, recovery plans, risk ID, issue remediation plans and actions, new product reviews, LE capital action requests, model implementation and change, etc).

• Liaising with businesses to understand market trends and impacts on portfolio, using knowledge of stress testing and its applicability to risk categories.

• Managing risk requests, breach remediation's and providing effective challenge of front line units.

• Developing risk management analyses, reports, and approval procedures and guidelines on risk limits by type of product and/or transaction.

Experience and Skills:

• This role requires deep expertise in fixed income and foreign exchange products, including derivative and securities.

• Indepth familiarity with industry and EU rules relating to EFR’s focus areas, and also standard measures for IRRBB, CSRBB, Price Risk and Liquidity Risk.

• Extensive experience in the financial industry, ideally in US or EU based organisations.

• Ability to communicate with and effectively challenge senior stakeholders.

• Capable of independently leading initiatives and projects.

• Effective time management skills, with the ability to manage multiple high priority deliverables simultaneously

• Highly motivated individual who fully understands the demands of a financial risk professional with ability to work in a fast-paced environment

• Intellectually curious with the ability to investigate and develop root cause analysis for issues and propose corresponding process or technology changes

• Understanding of implications associated with security and derivative accounting elections would be preferable

Ireland

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

• 20 days of back-up childcare and 20 days of back-up adult care per annum

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.

• Access to an Employee Assistance Program for confidential support and help for everyday matters

• Access to free counselling through the Employee Assistance Program and virtual GP services through our private health care plan

• Ability to donate to charities of your choice and the bank will match your contribution

• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of Ireland’s most iconic cultural institutions and exhibitions.

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Workspace Services Team Lead Responsibilities:

• Directly reporting to the European Workspace Manager based in London
• Oversee, supervise and lead the Workspace team of 3 based in Dublin
• Mentor and develop team members through regular training, performance reviews, and continuous learning initiatives.
• Establish performance metrics and ensure adherence to service level agreements (SLAs) and operational standards
• Manage the receipt of incoming service requests through various communication channels
• Prioritization of support calls and requests based upon business impact
• Resolve support calls either via the telephone using remote tools or on-site desktop visit to an acceptable standard and within a suitable timeframe

• Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team
• Initiating and leading escalation and resolution for business impacting workspace issues
• Effectively handle incident management for outages; effectively communicate to clients during service outages and ensure that they are resolved efficiently with minimal impact to stakeholder
• Supporting the lifecycle, launch and retirement of workspace services and establishing robust operational processes and procedures
• Driving continuous service and process improvement
• Service and support ticket reporting and governance
• Partner with local stakeholders and collate end user experience feedback
• Consult with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own area
• Provide Front and Back Office system technical support for trading floor and support function applications including all Reuters products, Bloomberg products, Tradeweb and ICAP apps
• Setting realistic expectations for service delivery, communicating frequently with customers and providing technical expertise as required
• Offer 3rd level support for in depth fault analysis resulting in direct technical dialogue with internal application developers, support functions and external vendors
• Workspace engineers are required to be available to work a flexible 8-hour shift between 7am and 6pm onsite with an out of hours call rota
• Role is considered primarily onsite
• Weekend work (overtime) may be requested to support moves and changes, as well as other project work

Experience and Skills:

• 7+ years of desktop support experience, within a trade floor
• Excellent leadership and team management skills, experience managing a small team
• Exceptional communication, interpersonal, and stakeholder management skills.
• Ability to work under pressure in a dynamic, fast-paced trading environment and manage multiple priorities effectively.
• Exceptional written and verbal skills
• Exceptional customer services skills
• Strong knowledge of computer hardware, including laptops, desktops and mobile devices and enterprise desktop applications
• Knowledge of incident ticketing applications e.g. Service Now
• Strong understanding of Microsoft Windows 11 and Office O365
• Strong understanding of collaboration tools including Webex, MS Teams, Skype, SharePoint etc
• Understanding of trader telephony solutions (e.g. IPC)
• Knowledge of network printer installation, setup and troubleshooting
• Knowledge of virtualization technologies, especially Citrix
• Microsoft System Center Configuration Manager experience is a plus
• Strong analytical and problem-solving abilities; capable of performing root cause analysis and implementing preventive measures
• Analytical experience, creating dashboards and reporting from systems such as ServiceNow, NeXT think etc
• Data manipulation experience, Excel, Power BI and similar tools

Executives promote

• Think like a customer; provide legendary experiences and trusted advice
• Act like an owner; lead with integrity to drive business results and contribute to communities
• Execute with speed and impact; only take risks we can understand and manage
• Innovate with purpose; simplify the way we work
• Develop our colleagues; embrace diversity and respect one another

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Job Description:

Job Description:

We provide critical infrastructure services that support and/or control the trading, investment and corporate banking functions of TD Securities.

JobDescription/Accountabilities:

• Verify a number of CDD requirements for clients at onboarding, period review and ad-hoc events to ensure compliance with Global AML standards and UK/ Ireland procedures, as applicable;
• Utilize various independent online sources to obtain requisite information to suffice the UK/Ireland CDD requirements;
• Understand the client risk assessment and be able to apply the appropriate level of due diligence to the client;
• Familiar the MiFID classification, FATCA/CRS form is a plus for this role;
• Achieve exceptional quality of AML analysis via information / documentation review and accurate data entry
• Work closely with the Sales and Trading desks and potentially interact directly with clients as required
• Conduct client outreach via both emails and phone calls
• Liaise with Regional counterparts to consolidate requirements to avoid multiple touchpoints during client outreach
• Liaise with internal stakeholders (e.g. Sales and Trading desks, Data Services teams, etc.) on queries/suspension of codes on trading and book of records systems
• Liaise with various business partners to provide prompt and accurate responses to inquiries regarding CDD requirements, obtain KYC information, and escalate, when necessary;
• Assist in the audit and regulatory exam processes by gathering data for internal auditors and other control areas, as required;

Be actively engaged in identifying opportunities for process improvement and enhancing efficiencies.

Job Requirements

• Minimum 3 years experience in the CDD space
• Solid understanding of the UK and Ireland AML/CDD requirements;
• Has a solid understanding of the client onboarding end to end process including the new global regulatory framework, credit, legal, AML/KYC, FATCA, CRS, MIFID and the role of various stakeholders involved
• A good level of attention to detail and checking skills
• Complete work within specifically defined parameters with guidance / direction from management, as necessary;
• Ability to adhere to strict deadlines and, where required, handle high volumes of work in a demanding environment;
• Ability to analyze, research, organize and prioritize work while meeting multiple deadlines
• Good team player as well as be able to work independently
• Self-motivated and goal-oriented with the ability to develop tactical solutions to project and or day-to-day problems;
• Strong communication skills both verbally and written;
• Proficient in Microsoft Office applications, including EXCEL, WORD and POWERPOINT
• Familiar with the Investment Banking operating environment

Our Total Rewards Package

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Application Process

By applying to this advert, you are submitting your details to be considered for a number of open roles.

Find us at our Central Park office, Leopardstown, where you will find our state-of-the-art facilities based in Dublin’s premium business park. With an onsite gym, staff restaurant and coffee shop, all your daily needs are conveniently catered for. There are also a range of travel options available to staff, including the LUAS network and the Central Park shuttle service between Dublin City Centre and Central Park, which means getting to work has never been so easy.

Role Description:

You will join a dynamic team and will be responsible for the completion of the AML KYC/CDD operational process on assigned clients and will become a technical expert in KYC/CDD procedures.

Responsibilities:

• You will conduct client due diligence and enhanced due diligence in accordance with internal policies, procedures and regulatory guidelines aligned to jurisdictions and/or client structures.
• You will conduct the KYC / CDD checks on clients that are part of the standard cycles or outside of the standard cycles due to a change in client or jurisdictional requirements.
• You will liaise with sales/ client outreach teams to obtain and validate correct documentation to fulfil requirements.
• You will perform client refresh/remediation through the review of client documentation, vendor databases and data entered into proprietary systems to ensure all requirements are met.
• You will participate in internal/external audits and quality checks.

What we are looking for:

• You will have Anti Money Laundering, Know Your Customer/Client Due Diligence experience.
• You will have experience performing in a process-oriented production environment that changes periodically.
• You will have the ability to organise work, prioritise tasks and handle multiple assignments simultaneously.

Additional Skills:

• Excellent verbal and written communications skills.
• Familiar with MS Office Suite(Excel/Word/Outlook/Access).
• Thrives in a collaborative team environment.

Ireland:

• Private healthcare for you and your family plus an annual health screen to help you manage. your physical wellness with the option to purchase a screen for your partner.
• Competitive pension plan, life assurance and group income protection cover if you become. unable to work because of a disability or health reasons.
• 20 days of back-up childcare including virtual tutoring and 20 days of adult-care per annum.
• Ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, specified illness cover etc.
• Use of a flex fund to use towards benefits.
• Access to free counselling through an Employee Assistance Programme and virtual GP services.
• Opportunity to donate to charities of your choice directly through payroll and the bank will match your contribution.
• Opportunity to join our Arts & Culture corporate membership programme and receive. discounted entry to some of the UK and Ireland’s most iconic cultural institutions.
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Role Description:

This job is responsible for handling moderately complex operations processes related to credit disputes, escalations and tax reporting. Key responsibilities include analysis, research, reconciliation, reporting data validation and resolution of issues and identified customer requests which may carry high levels of risk within enterprise risk categories. Job expectations include handling moderately complex transaction processing, reconciliation, and resolution of research requests to clients, consumer reporting agencies or taxing authorities, consulting with management for support.

Responsibilities:

• Manage either US or Non-US IRW Tax Withholding and Reporting which includes outsourced functions.
• Coordinate globally with colleagues.
• Service tax related client inquiries and escalations particularly for the Prime Brokerage business.
• Drive tax initiatives and tax regulatory implementations in partnership with Global Markets Tax Change & Global Markets Technology.

What we are looking for:

• Proficient in Microsoft applications, in particular excel.
• Efficient reconciliation and problem solving skills
• Efficient organizational and analytical problem-solving skills.
• Excellent written and verbal communication skills.

Skills that will help (optional):

• Ability to multitask and work independently in a fast-paced environment.
• Excellent Chapter 3, 4, 61 and 1099/1042s knowledge.
• Excellent people management skills.

Ireland

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of adult-care per annum
• Ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, specified illness cover etc
• Use of a flex fund to use towards benefits
• Access to free counselling through an Employee Assistance Programme and virtual GP services
• Opportunity to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to join our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

:

Corporate Title: Officer

Find us at our Central Park office, Leopardstown, where you will find our state-of-the-art facilities based in Dublin’s premium business park. With an onsite gym, staff restaurant and coffee shop, all your daily needs are conveniently catered for. There are also a range of travel options available to staff, including the LUAS network and the Central Park shuttle service between Dublin City Centre and Central Park, which means getting to work has never been so easy.

Job Description:

This job is responsible for providing moderately complex research, reporting, and analytical support for the delivery of end-to-end support for Global Markets sales, trading and underwriting business for securities, foreign exchange, fixed income, exchange traded derivatives, and over-the-counter derivatives across multiple Lines of Business. Key responsibilities include carrying out duties under general supervision and assisting teammates while following established procedures.

Responsibilities:

• Performs research and conducts moderately complex analyses using established techniques, including transactions that require special handling and exception handling
• Explores methods to enhance processes, further reduce risks, and boost client experience
• Partners with colleagues on the trade and sales support teams, as well as external agents
• Escalates potential risks and exposures to manager in a timely manner
• Assists with ad-hoc projects, new processes, or initiatives requiring coordination among subject matter experts representing multiple product areas or functions
• Ensure the allocation & settlement of securities for global markets, taking the necessary action to ensure resolution of all failing trades
• Work closely with trading, sales and clients, technology & settlement teams globally to optimise settlement rates reduce fails/ breaks
• Respond to ad hoc queries from traders/sales/clients
• Demonstration of risk awareness & control mindset to eliminate market risk
• Demonstration of teamwork ethos, partnership intra- team and across org.
• Establish good working relationships internally with the front office, sales teams, middle and back-office teams to ensure timely resolution of client allocation/fails

What we are looking for:

• Escalation of potential risk, understanding of key controls to monitor risk
• Verbal and written communication skill
• Attention to detail
• Interpret Relevant Laws, Rules, and Regulations
• Recording/Organizing Information
• Problem Solving
• Ability to work under pressure and work with tight deadlines
• Excellent organisational and prioritisation skills
• Decision Making
• Strategic Thinking

Ireland

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work because of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of adult-care per annum
• Ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, specified illness cover etc
• Use of a flex fund to use towards benefits
• Access to free counselling through an Employee Assistance Programme and virtual GP services
• Opportunity to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to join our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.