Assistant Vice President - Client Services Global Banking Operations jobs at Bank Of America in Indonesia, Jakarta Special Capital Region

Responsible and accountable for overall risk management of Indonesia operations of BANA Jakarta as the Country Risk Manager including having accountability for credit risk portfolio and Country risk governance. Oversees governance and strategy for risk management. The selected candidate will work in Asia Credit Risk and Asia CRO team covering Indonesia country as part of their responsibilities.

Responsibilities:

• Proactively manage/ monitor Corporate and Financial Institutions portfolio to ensure portfolio stability and corrective credit actions taken. Communicate / escalate key issues on Indonesia Corporate and Financial Institutions portfolio, advise / recommend / approve credit actions on an ongoing basis.

• Engage and work closely with Enterprise Credit in monitoring the portfolio and challenge (wherever appropriate) to provide an effective second line of defense. Review credit booked in BANA Jakarta as proposed by Enterprise Credit Officer, and make recommendations / provide final approval. Communicate / escalate key issues on Indonesia FI & Corporate portfolios, advise / recommend credit actions to bank’s senior risk officers on an ongoing basis

• Establishing specific local credit underwriting policies, as necessary. Review and approve any amendment in credit risk management practices and risk limits of the branch together with BANA Jakarta’s Local Management Team.

• Leading and participating in BANA Jakarta Local Management Team, Indonesia Integrated Governance Committee meetings and other governance routines as required. Ensure regulatory reporting on risk management is timely, accurate and complete.

• Monitoring (as applicable) of the risk position relative to the risk limit for early risk detection and warning, alongside the likelihood of violation against the risk limit.

• Coordination with local / regional support groups (ops, treasury, finance middle / back offices, credit admin etc) as necessary, as part of the risk management process.

• Interface with central bank / financial market regulators as bank’s local country risk officer; communicate with internal compliance function to help the Bank complies with local banking regulations; provide input on local regulatory reports.

• Regular discussion with other Risk functions to ensure coverage of risk issues within Indonesia and escalate (as appropriate) to relevant Local Management Committees and SE Asia Country Risk Manager to discuss outstanding regulatory / country risk issues.

• Manage Risk governance and work with the CEO Jakarta to ensure risk issues are escalated in a timely manner and actions taken appropriately working along with the management team.

• Prepare, review and approve risk reports required as part of the risk monitoring and governance process.

• Oversee the Front Line Units’ credit risk management processes in accordance with local regulators’ as well as the Bank’s and the Branch’s requirements. Cooperate with the Front Line Units in full identification and monitoring incurred risks, as well as screening and recommending new / existing client exposures, consistent with the Bank and BANA Jakarta’s risk policies.

• Work with BANA Jakarta’s Finance team to review and finalize debt classifications based on local regulations.

• Interface with internal, and external Audit teams with respect to Risk matters

Required Skills:

• Minimum 7-10 years of experience with relevant background. Eligible candidate to have prior experience (with preferably a US / European bank) in managing / underwriting and approving Corporate / FI credit risk

• Knowledge of the Indonesian regulatory environment is a preference

• Satisfactory working knowledge of accounting, and banking products such as Treasury Management, Derivatives, Swaps, Trade Finance, Loan products.

• Strong Oral and written communication skills. Fluent in speaking, reading and writing English and Bahasa.

• Good analytical and interpersonal skills with an ability to work independently

Job Description:

Job Description:

In this role, you will manage a portfolio of FI and Corp Clients, serving as their primary point of contact to ensure exceptional service delivery and timely issue resolution. You will collaborate closely with internal partners across Operations, Compliance, Product, Sales and Relationships Management to address client needs and enhance service quality. You can expect to contribute to process improvement initiatives, uphold governance and risk standards and gain exposure to senior stakeholders through client discussions and service review. This position offers the opportunity to lead by example, mentor junior team members, and play a vital role in strengthening the Bank’s client relationship and service excellence culture.

Responsibilities:

• Provides day-to-day account servicing, resolution and operational requests for accounts and clients.
• Identifies, resolves and discovers root causes through research and analysis to provide solutions in a timely manner with error free quality.
• Responsible for account management (based on client requests received) including handling escalations of more complex issues by managing the coordination of workflow to business partners and ensuring timely resolution.
• Utilizes expertise to drive results within the established framework of defined processes to resolve complex requests.
• Understands the end-to-end process for sales, service and fulfillment.
• Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight.
• May have in person client engagement and presentation responsibilities.
• Provides statistical analysis and initiates projects and processes to improve efficiency

Key Objectives

• To ensure delivery of high-quality and timely services to clients in accordance with established standards and service level agreements (SLAs).
• To build and maintain strong client relationships through proactive communication and issue resolution.
• To act as the primary point of contact for clients, coordination with internal stakeholders to ensure seamless service delivery.
• To identify opportunities for process improvement and contribute to enhancing the client experience.
• To support the implementation of client onboarding, maintenance, and reporting processes efficiently and accurately.

Skills:

• Minimum 8 years of relevant experience in client service within banking industry.
• Strong background in handling Financial Institution (FI) clients; exposure to Corporate Banking clients is also acceptable.
• Proven track record in managing end-to-end client servicing processes, including account maintenance, onboarding and issue resolution.
• Experience in coordinating with internal stakeholders such as Operations, Compliance, Sales and Product teams to ensure timely and effectively client support.
• Excellent understanding of banking product and services.
• Strong client management and communication skills, with ability to engage senior stakeholders internally and externally.
• High attention to detail, strong analytical mindset and ability to work under pressure in a fast-paced environment.
• Proficient in written and spoken English.
• Demonstrated leadership, with ability to guide junior team members and ensure adherence to service standards.
• Client-centric, proactive, and solutions-oriented.
• Collaborative, adaptable, and able to navigate complex organizational structure.
• Absolute team player and evidence of character consistent with Bank of America’s core values.

Job Description:

Job Description:
This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an awareness of foundational operations and familiarity in a specific product line.

Data, Reporting and Operations Management (DROM) is looking for a dynamic and experienced individual to support the strategy to meet the policy & regulatory requirements associated with Non-Financial Regulatory Reporting (NFRR) report production process across multiple APAC branches.
Key responsibilities include ensuring accuracy, completeness & timeliness of NFRR submission to regulator, timely escalations of issues, communicate regulatory requirement change, and governance, among others.
The successful candidate will work closely with cross-functional teams including Manual Data Providers, Report Preparers, Report Owners, Data Strategy and Management Executive (DSME) and FLU/CF Governance team.

• Bachelor’s Degree with minimum 10+ years of experience
• Experience in any of the following areas: Operations/Finance/Regulatory Reporting/Risk. Advantage for candidates with Regulator reporting experience.
• Strong knowledge of Payment, Deposit, Trade Finance, Cash Management and Credit products.
• High level understanding of Indonesia regulatory domain and associated LRR requirements.
• Strong technical and data analytical skills (i.e., Excel, and other similar applications) with experience in analysing, managing and reporting from large sets of structured data (e.g., books and records data).
• Able to produce accurate work output and reports under tight deadlines.
• Communicates effectively in both oral and written formats and tailors message appropriately to audience.
• Demonstrated intellectual curiosity and operational excellence experience.
• Able to think critically to quickly analyse and resolve issues
• Influences and delivers results through collaborative relationship with key partners and stakeholders.
• Works independently to prioritize work and deliver against regulatory deadlines amidst a dynamic environment.
• Able to demonstrate a high level of integrity with a mature approach to work.
Desired Skills:

• Audit experience.
• Experience interacting with regulatory agencies and /or regulatory exams.
• Knowledge of key regulatory reporting rules relating to Payment, Deposit, Trade Finance, Cash Management and Credit products.
• Regulatory reporting experience in a global banking regulatory reporting environment, or exposure to Payment, Deposit Trade Finance, Cash Management and Credit products, for instance
• Anti Money Laundering and Counter- Terrorism Financing reports
• International Fund Transfer Instruction (IFTI)
• Cash Transaction Report (CTR)
• Customer data information with the bank (SIPESAT)
• AML CTF (APU-PPT)
• Central Bank (Bank Indonesia) reports
• Finance group of information reports for Credits, Letter of Credit, Acceptance, Bank Guarantee.
• Risk and Capital group of information reports for customer complaints, negative publication, dispute and resolution.
• Risk and Capital group of information reports for Payment System group of information reports for remittance, proprietary channel.
• Main Data group of information reports for collateral, customer data.
• Foreign Exchange Activity by the Bank (LLD).
• Non-resident transaction and position.
• Export proceed from natural sources (DHE SDA).
• Non-SWIFT Export and Import proceed.
• Fund transfer report.
• Loan to Value report.
• Financial Services Authority of Indonesia reports:
• Financial Information Services System (SLIK) report.
• Core debtor, depositor report.
• Monthly BUK Condense report.
• Credit restructuring report.
• OJK Box (OBOX) Liquidity and Credit reports.
• Indonesia Deposit Insurance Corporation reports
• LPS Single Customer View (SCV) reports (Monthly, Annual, Ad-hoc)
• Ministry of Finance of Indonesia reports
• Domestic Tax IGA reporting (PMK70)
• Tax Computerized Stamps
• Other Non-Financial Regulatory Reporting:
• IRRBB - Deposits and Loan report.
• Experience in technology implementation projects including involvement in building new or enhancing existing systems to meet complex reporting requirements.

Job Description:

Job Description:

You will play an important role in supporting the daily activities of the bank to ensure smooth, accurate, and efficient transactions. This role will give you exposure to various banking processes, regulatory compliance, and customer service support. You can expect to work in a structure environment with opportunities to learn cross-functional operations within the bank.

Responsibilities:

Business and Operations:

• Provide front-line support to customers by responding to inquiries, resolving transaction issues and assisting with banking services
• Handle daily transaction processing, such as fund transfer, clearing settlements and reconciliations
• Monitor and resolve operations issues or discrepancies in transactions
• Follow maker-checker and other internal control processes to minimize risk and errors
• Collaborate with front-office and other department to support customer transactions and resolve inquiries

Risk and Compliance:

• Understand and implement changes resulting from Regulation update
• Provide regulatory and audit exam management in partnership with Compliance for internal and external reviews
• Manage the operational risk with stable operations and full compliance to local and global regulations
• Satisfactory audits, reviews, exams (internal and Regulator driven)

Skills:

• Minimum 1 year of experience in Banking Operations is preferred, especially in client service or back-office functions; however, fresh graduates are welcome to apply
• Basic knowledge of banking processes, transaction handling, and regulatory compliance is advantage
• Good communication and interpersonal skills to coordinate with internal teams and clients
• Ability to manage alliances, client relationships, cross functional initiatives and process integration within the geography covered
• Strong analytical skills with attention to detail, accuracy, and ability to work with numbers
• Ability to work under pressure, meet deadlines, and maintain a high level of integrity
• Comfort working in a collaborative team environment
• Absolute team player and evidence of character consistent with Bank of America’s core values

Job Description:

Job Description:

You will play a key role in Trade Finance Transactions are receiving & process the documents and ensuring the transactions comply with our Compliance to Regulatory and Internal requirements financial integrity and regulatory compliance as well its Reporting. This role giving you a strong foundation in Risk Frameworks, Operational Risk, and Process Optimization.

Responsibilities:

Business and Operations:

• Understand UCP600 rules, ISBP, ISP98 , POJK 26/2024 and the local rules also regulations that governs Anti Money Laundering, etc related to International rules.

• Understand the documents requirements in Trade Finance Transactions.

• Received and process incoming documents and prepare the report.

Risk and Compliance:

• Understand and implement changes resulting from Regulation update.

• Provide regulatory and audit exam management in partnership with Compliance for internal and external reviews.

• Manage the operational risk with stable operations and full compliance to local and global regulations.

• Satisfactory audits, reviews, exams (internal and Regulator driven).

Skills:

• Minimum 2 year of experience in Banking Operations preferable Trade Finance Operations experience.

• Strong analytical skills with attention to details.

• Familiar with Trade Finance Documents and Legal Company Documents.

• Familiar with banking transaction process flow and general banking knowledge and Regulations.

• Proven stakeholder relationship/influence management skills to achieve swift adoption through close partnership.

• Comfort working in a collaborative team environment.

• Ability to work in a high pressure and fast changing environment.

• Ability to manage alliances, client relationships, cross functional initiatives and process integration within the geography covered.

• Absolute team player and evidence of character consistent with Bank of America’s core values.

Job Description:

Job Description:
You will play a key role in Client Onboarding, Account Maintenance ensuring our Compliance to Regulatory and Internal requirements financial integrity and regulatory compliance as well its Reporting. This role giving you a strong foundation in KYC Process, Risk Frameworks, Operational Risk, and Process Optimization.

Responsibilities:

Business and Operations:

• Understand the local rules and regulations that governs the Know Your Client, Client Due Diligence, and Anti Money Laundering.
• Understand the documents requirements in onboarding Clients.
• Come up with and document the process to create and prepare the report.

Risk and Compliance:

• Understand and implement changes resulting from Regulation update and Clients Mandate.
• Provide regulatory and audit exam management in partnership with Compliance for internal and external reviews.
• Manage the operational risk with stable operations and full compliance to local and global regulations.
• Satisfactory audits, reviews, exams (internal and Regulator driven).

Skills:

• Minimum 3 years of experience in Banking Operations or Client Service, preferably related to KYC process
• Strong analytical skills with attention to details.
• Familiar with Legal Company Documents
• Familiar with banking transaction process flow and general banking knowledge and Regulations.
• Proven stakeholder relationship/influence management skills to achieve swift adoption through close partnership.
• Comfort working in a collaborative team environment.
• Ability to work in a high pressure and fast changing environment.
• Ability to manage alliances, client relationships, cross functional initiatives and process integration within the geography covered.
• Absolute team player and evidence of character consistent with Bank of America’s core values.

Job Description:

Job Description:

This job is responsible for supporting Treasury Sales Officers (TSOs) with managing and growing revenue both domestically and globally within an assigned portfolio. Key responsibilities include supporting all activities from sale through implementation and coordinating the Client Management Process (CMP) by focusing on client acquisition and deepening existing relationships. Job expectations include partnering with product specialists and service partners by making recommendations and creating customized treasury solutions that meet the needs of the client.

Responsibilities:

• Assists with coordinating the Client Management Process (CMP), including client planning, client calling efforts, client team meeting preparation, delivery, and follow-up, and revenue and pathway tracking
• Conducts industry, client, and prospect research to develop strategies and create proposals and pitchbooks for pre-call planning
• Completes price and cost benefit analysis models to develop pricing strategies, which includes working with the Treasury Sales Officer on non-standard pricing
• Partners with Product Specialists and support partners to develop strategies to grow revenue and deepen existing relationships
• Supports clients through the implementation, client onboarding, and training activities
• Ensures the accuracy of sales data including managing sales pathways, call reporting, and profitability reporting
• Participates in in-person calling activities and ad-hoc direct sales opportunities with Treasury Sales Officers

Skills:

• Account Management
• Client Management
• Customer and Client Focus
• Oral Communications
• Presentation Skills
• Portfolio Analysis
• Relationship Building
• Critical Thinking
• Data Management
• Problem Solving
• Active Listening
• Analytical Thinking
• Collaboration
• Prioritization
• Written Communications

Minimum Education Requirement:

• Bachelors’ degree required, ideally in Business Administration