Operations Manager – Global Bulk Service Support jobs at Bank Of America in Canada, Toronto

Job Description

The Reconciliation team completes daily reconciliation of Global Bulk Payment and Wholesale Banknote Nostro accounts including funding of a sub set of accounts along with Visa integrated virtual account reconciliation. Conduct outreach to nostro accounts held globally for investigations related to debits/credits on the account for additional information, as required. Prepare GL entries, as required. Support Wholesale Banknote daily funding analysis reports. Position supports any ad hoc requests related to the accounts and monitoring of aging per GRG policies and procedures.

Reconcile Canada Branch Nostro accounts, aging transactions, certificaiton of account balances, preparing swift messages and other PNL, funding reports, and preparing daily/monthly reports including ahoc requests. This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment.

Qualifications

• Prepare the daily P&L and Due From Limit reports

• Prepare and investigate the daily GFX variances and balancing reports

• Handle the daily bank account reconciliation

• Ensure assigned online support cases are completed

• Investigate and resolve outstanding items in a timely manner, adhering to policies and procedures

• Certify accounts on Frontier monthly

• Prepare monthly Revenue Payback and FATCA remittance

• Ensure quality service and effective and efficient operations support for internal business partners and external customers

• Prioritize daily tasks to ensure deadlines and deliverables are met

• Identify and implement process improvements

• Provide support to other departments and traders on reconciliation-related inquiries

• Supports the manager in documentation, implementation and mentoring of new process

• Representing department manager on meetings & projects during absences

• Act as a back up during team member's absence

• Perform audit walkthroughs and gathering of data and/or documents to support audit requests (internal/external)

• Perform other duties as assigned

Qualifications

• Experience in bank account reconciliation

• Experience with AS400/Global Bulk system an asset

• Accounting background required

• Solid computer skills including Excel and strong analytical skills

• Ability to work independently with minimal supervision; team player

• Ability to meet established deadlines in a fast paced environment

• Commitment to teamwork

• Demonstrated working knowledge of processes and procedures

• Excellent organizational skills

• Strong attention to detail and accuracy

• Availability to work shifts and statutory holidays if required

Job Description:

In this role you will lead on major category initiatives and/or portfolios and execution of the sourcing mandate for assigned portfolio(s).

Provide professional and specialized support on a range of complex/major category initiatives and category portfolio.

CUSTOMER

• Act as liaison with business / executives and provide sourcing expertise and recommendations to business partners to optimize Sourcing strategies to enable TD and business specific objectives and goals
• Within category specialty, support business partners by contributing to governance programs and management programs
• Manage category and strategic sourcing strategies and initiatives that support TD and business partner needs and objectives as well as help to mitigate risks to the organization
• May provide guidance on Sourcing/outsourcing best practices
• Present research findings and make recommendations to management that support category and business partner strategies
• Leads supplier negotiations to maximize total cost of ownership in a given category and work with business partners

SHAREHOLDER

• Adhere to enterprise frameworks or methodologies that relate to sourcing activities for our business area
• Ensure respective sourcingprograms/policies/practicesare well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
• Ensure business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
• Participate in cross-functional /SSG enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations
• Conduct internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience
• Conduct meaningful SSG analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
• Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
• Lead / facilitate and/or implement actions / remediation plans to address performance / risk /governance issues
• Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
• Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

• Expert level professional role requiring in-depth knowledge / expertise in Sourcing and procurement and working knowledge of broader related areas
• Integrates the broader organizational context into advice and solutions within own area
• Understands the industry, competition and the factors that differentiate the organization
• Applies best practices to implement process, product or service improvements
• Acts as a subject matter expert within their own area of specialty or a resource for others
• Leads projects of moderately to complex risk and resource requirements; may lead end-to-end processes or functional programs
• Contributes to setting standards within area of expertise
• Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders
• Uses advanced methods to contribute to new solutions and recommend standards against which others will operate
• Impacts a range of functional programs and operations across own and related teams
• Interprets guidelines, standards, policies and results of analysis to inform decision making at senior levels
• Builds stakeholder alignment in leading projects and activities; may provide process and subject matter advice at senior levels
• Works independently as the senior technical lead and guides others within area of expertise
• Identifies and leads problem resolution for complex issues at all levels
• Generally reports to a Manager or above

EXPERIENCE AND / OR EDUCATION

• Post-Secondary Education and / or
• 5+ years of related experience

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Job Description / Accountabilities:

Reporting to the AVP,

Role Overview – Senior Manager, IFRS 17 Valuation:

• Understanding of IFRS 17 accounting standard – successful candidate will demonstrate a thorough understanding of IFRS 17,

  Insurance Contracts
  (IFRS 17) in the context of Actuarial modelling implications and be able to effectively work cross-functionally with Finance on IFRS 17 actuarial disclosures in relation to TD's Life & Health business, for both TD Life Insurance Company and TD Re (Barbados) level. There is an expectation of a deep understanding of the standard, interpretation and industry application that will allow for development of actuarial model changes and quantification of profit/loss impacts, capital impacts and operational impacts to TD Life & Health in comparison to peers.

• IFRS 17 actuarial modelling – The successful candidate will utilize her/his knowledge to update actuarial models including reinsurance, working through data flow changes with the IFRS 17 tool. Work in collaboration with the BAU Corporate Actuarial team, lead and weigh in on updates to process and control documentation as required.

• IFRS 17 and new products – As the L&H business evolves, the senior manager will work with the L&H business and rest of the Corporate and Valuation Actuarial teams to integrate any new products, product changes, new reinsurance arrangements into the IFRS 17 accounting and related revised capital frameworks.

• IFRS 17 Project Governance and Education – The senior manager will assist the Appointed Actuary and project team with presentations to stakeholders and governance committees within TD Insurance and TDBG as well as relevant external stakeholders, taking into account the implications of IFRS 17 on TDI L&H from a conceptual and quantitative perspective (e.g. insurance liability, profit and loss, capital perspectives). Additionally, the senior manager will work together with others as required to develop presentations for such purposes.

• Special Projects and Continuous Improvement- Lead the team in the development and evolution of the valuation, LICAT and FCT model including any implementation of new products. Support the corporate and valuation actuarial team of the L&H business with process and control improvement initiatives and action items and other efficiency projects such as improvement to data flows and modelling.

• Corporate Actuarial – The Senior Manager will support the AVP in collaboration with the rest of the team in support of the Appointed Actuary's corporate actuarial deliverables including support for the Appointed Actuarial Report, FCT, ORSA, experience studies, etc.

Communication:

• Ability to communicate effectively in English, both verbally and in writing. French is an asset.
• Highly adaptable in having discussions with different stakeholders in terms of expertise, providing training at differing levels of detail based on seniority.
• Ability to work effectively during periods of stress.
• Ability to make good decisions quickly when the situation so requires.

Analytical Skills:

• Stands out for her/his judgment and analytical mind.
• Has strong problem-solving skills.
• Skilled at anticipating the results of an analysis or a report.
• Recognized for his/her thoroughness and the quality of his/her work.
• Practical experience with Moody's AXIS software and SAS, VBA, R, SQL and Tableau

• Ability to constructively challenge and motivate team andcross-functional/groupstakeholders
• Projects a professional image and acts accordingly.
• Ability to work collaboratively in teams and with cross-functional stakeholders as well as autonomously. Shows initiative and creativity in his/her work.
• Ability to delegate and manage contract/consulting resources as required to optimize delivery.

Professional Guidelines:

• Undergraduate degree in actuarial science or other quantitative area of study

• Corporate actuarial / valuation experience

• Experience with GGY AXIS (and SAS is an asset)

• Acquired Fellowship with the Society of Actuaries and Canadian Institute of Actuaries (FSA and FCIA).

• Minimum 7 years of Life & Health Insurance actuarial experience.

• Experienced with the CIA's Standards of Practice and relevant insurance legislation and regulation.

• Up to date with respect to the CIA's Continuing Professional Development requirement.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Job Description:

The Client Due Diligence (CDD) team conducts due diligence on TD Securities clients during onboarding, periodic reviews, and on an ongoing basis. The team ensures compliance with Global AML and other regulatory requirements, mitigating operational, regulatory, and reputational risks.

JobDescription/Accountabilities:

- Conduct AML reviews: Verify AML requirements (KYC, FATCA, CIRO, CRS), ensuring compliance during onboarding, periodic reviews, and ad-hoc events.

- Conduct in-depth research using independent online sources to gather requisite information for client due diligence.

- Maintain audit trails: Ensure accurate tracking of incoming requests and documentation throughout the process.

- Deliver exceptional quality: Perform accurate data entry, mitigating risks related to regulatory, financial, operational, or reputational exposure.

- Identify opportunities for improvement: Engage in process enhancement initiatives to improve efficiency.

- Assist with strategic initiatives and participate in the rollout and adoption of new operational and regulatory initiatives.

Job Requirements:

- Ability to work on routine and ad-hoc requests within defined parameters, while handling operational and reporting functions.

- Strong organizational and problem-solving skills to meet deadlines in a high-volume environment.

- Proficiency with MS Office tools, particularly Excel, and experience with Bloomberg/Impact. Technical skills in UI Path, Alteryx, VBA are a plus.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Key accountabilities will include:

• Building end-to-end expertise in our global functions, including key dependencies, sensitive financial metrics, and risk management strategies
• Managing a team in the effective outreach and research functions of contingency planning
• Preparing detailed contingency plans and reports as required by the regulators as part of the annual Resolution Plan submission
• Detailed analysis of the Bank's risk exposure to each market infrastructure historically and in future projections, involving some financial modelling and risk strategy
• Regular interactions with senior executives on key issues and recommendations as well as participating in interbank working groups in coordination with applicable regulators
• Crafting and implementing optimization strategies
• Building and maintaining strong, collaborative relationships with internal partners in the process of identifying, assessing, and mapping their roles
• Preparing analysis reports

Requirements:

• Professional degree (JD/MBA) and/or advanced professional experience preferred
• Prior experience working with FMIs or with third party management preferred
• Extensive knowledge of capital markets and market infrastructures (from either a trading perspective or an operations perspective)
• Outstanding writing skills, with the ability to turn around material drafts quickly and effectively
• Excellent analytical, communication and interpersonal skills with an ability to interact with all levels
• Strong attention to detail with confirmed ability to process large volumes of information effectively
• Ability to work under pressure and deliver excellence on tight deadlines
• Proficiency with MS Office Suite, with noted competency in Excel

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Job Description:

Department Overview:

Safeguarding the reputation of TD's good governance depends on us.

Job Description:

you’ll develop and lead a team of audit professionals for supervising, planning and executing complex Non-US Internal Control over Financial Reporting (ICFR) Business Process testing across the Bank to enable the annual certification of internal control effectiveness by management. You would also be responsible to provide thought leadership and facilitate key strategic audit discussions with executives as you build new relationships with key enterprise partners and gain a deeper understanding into our processes. If this sounds like you, then apply today and bring your expertise of auditing and team management to help everything run smoothly.

• Lead a team focused on key Canadian ICFR subject matter areas. Provide guidance, leadership, mentorship and development to ensure operational results and professional and personal development objectives are achieved for the overall group.
• Act as the lead audit advisor by providing guidance on emerging trends and ICFR related issues to the senior leadership team to bring about meaningful improvements
• Identify, mitigate and report on ICFR risk issues and control gaps according to guidelines and ensure appropriate escalation processes are followed; raise nonstandard issues to relevant shareholders and audit management where required and collaborate with business partners on remediation.
• Ensure the developed strategy is in integration with overall audit strategy and implemented accordingly while leading enterprise initiatives to provide guidance for complex situations
• Contribute to a risk-based Canadian ICFR Business Process Testing Plan that is delivered on time and paced in a balanced fashion through the fiscal year.
• Provide clear, comprehensive and timely reporting on Canadian ICFR testing status and significant control matters to various stakeholders.
• Be a strategic advisor to leadership team on the management of the portfolio and financials with deep industry and enterprise knowledge
• Connect with key stakeholders while ensuring messages to them is appropriate and in line with business strategies and executive management direction
• Lead the team in the development and integrated implementation of policies, processes, procedures, changes across multiple audit areas while ensuring they follow applicable regulations and stay knowledgeable on emerging issues, trends, and regulatory requirements
• Provide people management leadership by administering the implementation and completion of performance management activities and providing continuous feedback and training
• Build a positive and diverse work environment where team members can share their challenges by giving them equal opportunities and inspiring them to achieve common objectives

Job Requirements:

• Over 10 years of relevant experience with undergraduate degree
• Relevant professional certifications, accounting designations
• Deep knowledge and understanding of audit principles and practices as well as applicable legal and regulatory statutes Management and leadership experience, with Bank/ICFR background.
• A strong negotiator and decision maker who can influence business leaders and make rationale choices
• Strong people management skills with demonstrated experience in leading high performing teams, proven ability to manage and motivate a diverse group of professionals, the ability to effectively work in teams across the bank with multiple stakeholders, and to influence and align others
• A dynamic leader who can work collaboratively with all stakeholders, communicate effectively in both oral and written form and build relationships across teams and functions in a fast-changing environment

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Job Description:

We are seeking a highly motivated compliance professional to join our global Compliance Strategy and Operations team. In this role you will be responsible for designing, scaling, building, implementing, and maintaining an adaptive and mature Risk Compliance Management program. You will empower first-line risk owners and compliance oversight functions to build and maintain mature compliance programs. You will be responsible for identifying potential compliance risks and working with relevant teams to develop mitigation strategies. Must have a strong background in drafting compliance frameworks, policies, standards, and procedures as you will play a critical role in creating a well-documented scalable, sustainable, and repeatable global compliance framework. You will oversee and manage the global compliance governance document inventory. In this role you will also lead the development and execution of the strategic annual compliance plan. Must be able to work well in a team dynamic to ensure the seamless execution of complex, high-impact projects. Must have strong communication, organization, and leadership skills and the ability to work in a fast-paced environment. Demonstrated experience in risk management, risk compliance self-assessment, program effectiveness assessment, and control design effectiveness assessment also desired.

:

• Support the global Compliance Program in defining and achieving departmental objectives:
  • Design operational risk management plans and the annual compliance strategic plan
  • Develop document retention solutions
  • Create and maintain inventories, libraries, and archival systems
  • Improve and scale compliance management routines, workflows, and processes to simplify, streamline and create efficiencies
  • Liaise with risk, compliance, ERM/ORM, legal, and audit partners as required
  • Drive and support the implementation of enterprise-wide transformation projects
  • Perform staffing skills assessments and determine departmental resource gaps
  • Develop and maintain a Roles and Responsibilities matrix
• Take ownership of Compliance Governance Documentation
  • Reviewing, editing, drafting, and maintaining relevant policies and procedures
  • Ensure governance documents align with regulatory expectations, internal standards, industry best practices, and enterprise risk appetite
  • Lead the development of a structured approach to policy management to ensure clarity and consistency
  • Take owner ship of the policy on policy, by designing a policy development framework, approval process, implementation and communication strategy, enforcement and monitoring, review and update management routines, style guide, templates
  • Manage the global Compliance Online Document Inventory, manage the upload process, perform health checks, and provide data driven reports monthly
  • Drafting Procedures that define clear accountability, ownership, roles, and responsibilities and include processes that are sustainable, scalable, and repeatable
  • Leverage the results and output from Risk Control Self-Assessments and Program Effectiveness Assessments to facilitate update process of impacted governance documents
  • Ensure the updating of relevant governance documentation adequately reflects evolving legal, regulatory, and industry best practices
• Lead and draft responses to inquiries from regulators and respond to internal audit findings
• Develop and use metrics (KRIs/KPIs) to oversee and measure first-line performance and the consistent implementation of compliance standards, must have a deep understanding of Risk Control Self-Assessment, Control Effectiveness Assessment, Program Effectiveness Assessment methodologies and GRC tools
• Strong Project management skills to ensure timelines and deadlines are met
• Independently handle projects, work without direct oversight or intervention, manage competing priorities, and communicate effectively with internal audiences,
• The ability to work in a team environment
• Performs other duties and responsibilities as assigned

Education & Experience

• J.D. from an accredited law school
• Minimum 7+ years of experience in governance, or risk management within the financial services or FinTech industry
• Prior experience drafting responses and preparing evidence packages for regulators and internal audit
• Excellent verbal and writing skills with a demonstrated history of independently writing quality policies, and procedures
• Strong understanding of regulatory frameworks, risk management best practices, or mature Compliance Management Systems
• Advance proficiency with GRC platforms (preferably ServiceNow and Archer)
• Consistently delivers high-quality and timely work with strict attention to detail and a strong sense of ownership and accountability
• Intellectually curious, provides insightful solutions as well as information
• Learns and adapts easily, flexible, and comfortable with ambiguity
• Professional demeanor, excellent interpersonal skills, capable of working with all levels of internal and external staff including regulators, and collaborating across large organizations
• Prior project management experience
• Ability to work in a diverse and inclusive workspace
• Ability to work in a team dynamic and be a team player
• Proficient in Word, Excel, PowerPoint, Outlook, Teams, and Microsoft Office Suite

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.